Grand Mercure Auckland
8 Customs Street, Auckland 1010, New Zealand
+64 9377 8920
Cheapest
rate per night
8.6
Excellent
based on 1,073 reviews
Compare vs. KAYAK
| Provider | Nightly total |
|---|---|
| Booking.com | $118 |
| getaroom | $174 |
| TripAdvisor | $227 |
Good to know
Value for money |
7.7 |
|---|---|
Distance to city center |
0.0 mi |
Location rating |
9.4 |
Nearest Airport |
Auckland Intl |
Distance to airport |
11.1 mi |
Rooms
Standard Rooms
$118+
Bed type
Provider
Nightly
Unknown
$118
per night
Superior Rooms
$174+
Bed type
Provider
Nightly
Unknown
$174
per night
Reviews
Pros
| "Super friendly and helpful staff." | (in 221 reviews) |
|---|---|
| "Great location & very helpful staff!" | (in 201 reviews) |
| "Lovely room and helpful staff." | (in 188 reviews) |
Cons
| "The street noise was terrible." | (in 34 reviews) |
|---|---|
| "Needs better double glazing." | (in 7 reviews) |
| "Room service food was poor" | (in 19 reviews) |
Traveler rating
596
221
55
16
1
Time of year
Traveler type
Show reviews that mention
+
| great location | in 544 reviews |
|---|---|
| small room | in 498 reviews |
| staff were friendly | in 485 reviews |
| comfortable bed | in 180 reviews |
| room service | in 128 reviews |
| water view | in 123 reviews |
| noisy at night | in 115 reviews |
| noise at night | in 110 reviews |
| view room | in 90 reviews |
| bit daunting | in 60 reviews |
| downtown auckland | in 37 reviews |
| queen street | in 36 reviews |
| walking distance | in 34 reviews |
| skybus stop | in 30 reviews |
| valet parking | in 20 reviews |
| double glazing | in 11 reviews |
| friendly staff | in 6 reviews |
| close to metro | in 4 reviews |
| clean room | in 3 reviews |
| breakfast was good | in 2 reviews |
| close to the airport | in 2 reviews |
| good room | in 2 reviews |
| spacious room | in 2 reviews |
| bathroom sink | in 1 review |
| bathroom small | in 1 review |
| good breakfast | in 1 review |
| hotel is great | in 1 review |
| parking available | in 1 review |
| room and beautiful | in 1 review |
| room lovely | in 1 review |
| salzburg | in 1 review |
-
ExcellentJan 201710.0
- water pressure in shower - toiletries - staff - cleanliness and size of room - great view - great proximity to all
-
ExcellentMay 20168.2
Great location. Staff very helpful.
Room small & needs updating.
-
OkayNov 20105.7
The location of the hotel was excellent. It was very clean and the staff were friendly and efficient.
It was impossible to keep the room cool. The air conditioning was inefficient and it always felt humid.
-
GoodNov 20106.7
great location to everything.great value for money.
would prefer if there was free WiFi in the rooms.
-
GoodNov 20108.0
the room and staff at front desk lovely also meeting a group from england at breakfast and talking was lovely very friendly also my 2 lovely flat white coffee at breakfast a must
just getting used to using the card in lift and room
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About
Overview
Set in lively Auckland CBD, just five minutes from Auckland Ferry Terminal, Grand Mercure Auckland offers a library, an express check-in and check-out feature and conference rooms. It is situated a brief stroll from Queen Street and Viaduct Basin.
There are a variety of amenities available to guests of the hotel, such as babysitting/child services, a 24-hour reception and valet parking. In addition, the multilingual staff are on hand to provide assistance. The hotel also features a well-equipped gym.
The elegant rooms at Grand Mercure Auckland have free wireless internet access, a flat-screen TV and a mini bar. They are air conditioned and offer an in-room safe, a private bathroom and a refrigerator.
As well as a sophisticated and relaxed bar, the hotel has an on-site restaurant serving international cuisine. Alternatively, there is a large selection of international restaurants nearby.
Grand Mercure Auckland is within walking distance of University Of Auckland, Skycity Auckland and Sky Tower. The hotel is also close to the area's well-known clubs and pubs, plus Auckland Town Hall is within walking distance.
Features
8.6 Excellent
based on 1,073 reviews
8.9
Cleanliness
8.7
Comfort
8.8
Staff
7.7
Value for money
Check in |
2:00 PM |
Check out |
11:00 AM |
Cancellation/prepayment
Policies vary by room type and provider.
Amenities
Free Wi-Fi
Babysitting or child care
Electric kettle
Radio
Business center
Wake-up service
Wi-Fi available in all areas
Internet
Terrace/Patio
Daily housekeeping
Increased accessibility
Roll-in shower
Fax/photocopying
Linens
Concierge service
Towels
Safety deposit box
Cribs available
Currency exchange on-site
Sea view
Seating area
Laundry facilities
Elevator
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Library
Free toiletries
Shampoo
Room service
Heating
Shower
Special diet menus (on request)
Face masks for guests available
Physical distancing in dining areas
Physical distancing rules
First-aid kit
Process in place to check health of guests
No smoking
Restaurant
Bar/Lounge
Express check out
Body soap
Hairdryer
Fitness center
Breakfast in the room
Screens or physical barriers placed between staff and guests in appropriate areas
Tea/coffee maker
Cable or satellite TV
Telephone
Use of cleaning chemicals that are effective against coronavirus
Carpeted
Air-conditioned
Newspapers
Toilet
Guest accommodation is disinfected between stays
Toilet paper
All plates, cutlery, glasses and other tableware have been sanitized
Pay-per-view channels
Safe
City view
Delivered food is securely covered
Trash cans
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
TV
Pets not allowed
Conditioner
Staff follow all safety protocols as directed by local authorities
Parking (surcharge)
Valet parking
Desk
Coffee shop
Private bathroom
Walk-in shower
24hr front desk
Storage available
Private parking
FAQs when booking at Grand Mercure Auckland
Where is Grand Mercure Auckland located?
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Does Grand Mercure Auckland offer free airport shuttle service?
How far is Grand Mercure Auckland from the airport?
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Does Grand Mercure Auckland have a pool?
Location
Most Popular Landmarks
- Queen Street Shopping District 369 yd
- New Zealand Maritime Museum 0.3 mi
- Sky Tower 0.4 mi
- Albert Park 0.4 mi
- Viaduct Harbour 0.4 mi
- Aotea Square 0.6 mi
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