Overview

Mercure Auckland

8 Customs Street, Auckland 1001, New Zealand
+64 9377 8920

$118+

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Rates

Overall guest ratings

7.6/10 Good
Based on 1,774 reviews
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Review highlights

  • 9.1
  • 9.1
  • 4.9
  • 4.6

Good to know

  • Great view

Nearby

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    About

    Located in the heart of the Auckland waterfront district, Mercure Auckland overlooks the spectacular harbour and bustling city. Situated within walking distance of Auckland shopping, restaurants, the Viaduct Harbour, ferry terminals and Vector Arena, Mercure Hotel Auckland offers 189 rooms and suites, a gym, undercover valet parking, and a dedicated conference floor catering for 200 delegates. Vue Restaurant and Bar is located on the top floor of the hotel and offers great panoramic views.

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    Amenities

    • Wi-Fi
    • Parking
    • Fitness center
    • Facilities for Disabled Guests
    • Babysitting or child care
    • Business center
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Concierge service
    • Cable or satellite TV
    • Internet (surcharge)
    • Pets not allowed
    • Wedding services
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    Map

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    Reviews

    Guest reviews

    Overall Rating

    7.6 Good
    Based on 1,774 reviews
    • 9.1 "Incredible bar."
    • 9.1 "Terrific location."
    • 8.9 "Great service."
    • 6.9 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
    • 4.6 "Not very comfortable."
    • 4.2 "Internet is poor."
    • 3.7 "Bad amenities."
    • 3.4 "Vibe wasn't good."
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    Overall Rating

    7.7 Good
    Based on 993 reviews
    • 9.1 "Incredible bar."
    • 9.0 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
      7.5 "Easily accessible by car, said 75%."
      10.0 "City centre within easy reach, said 100%."
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      8.7 "87% thought the service was very professional."
      10.0 "100% were impressed by the valet service."
    • 6.6 "Breakfast is mediocre."
    • 5.5 "Average value."
    • 4.9 "Rooms are not good."
      2.7 "73% complained about the bathroom."
      3.2 "68% thought they were poorly maintained."
      2.3 "For 77%, the rooms looked old."
      4.5 "55% said rooms were small."
      3.2 "68% had problems with the shower."
      1.4 "86% found problems with the furniture."
      2.3 "77% said the bathroom was dirty."
      1.0 "Air conditioning was criticized by 90%."
      1.9 "81% thought the tv was sub-standard."
      3.3 "67% were disappointed with the minibar."
    • 4.4 "Not very comfortable."
      1.6 "84% thought it was too noisy."
      4.5 "55% said rooms were small."
      1.0 "Air conditioning was criticized by 90%."
    • 4.0 "Internet is poor."
      4.4 "56% thought it was overpriced."
      2.8 "72% said the wifi quality was bad."
    • 3.5 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      4.9 "51% didn't like the architecture."
      1.9 "81% complained about the elevator."
      1.6 "84% thought the facilities needed updating."
    • 3.3 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
      3.8 "Unfriendly atmosphere, according to 62%."
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    Overall Rating

    7.9 Good
    Based on 230 reviews
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
    • 9.1 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
    • 7.5 "Good breakfast."
    • 5.9 "Average value."
    • 5.4 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      5.5 "Only 55% said rooms were big enough."
    • 5.1 "Average comfort."
      5.5 "Only 55% said rooms were big enough."
    • 4.1 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
    • 3.9 "Internet is poor."
    • 3.4 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
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    Overall Rating

    7.0 Good
    Based on 88 reviews
    • 9.2 "Terrific location."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 6.8 "Food is average."
    • 5.2 "Rooms are ok."
    • 4.6 "Not very comfortable."
      1.7 "83% thought it was too noisy."
    • 3.8 "Vibe wasn't good."
    • 3.7 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
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    Overall Rating

    7.5 Good
    Based on 461 reviews
    • 9.1 "Terrific location."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 7.0 "Good breakfast."
    • 4.7 "Not very comfortable."
      1.7 "83% thought it was too noisy."
      0.9 "Air conditioning was criticized by 91%."
    • 4.6 "Rooms are not good."
      2.6 "74% complained about the bathroom."
      2.9 "71% thought they were poorly maintained."
      2.5 "For 75%, the rooms looked old."
      0.9 "Air conditioning was criticized by 91%."
      3.0 "70% said the bathroom was dirty."
    • 3.8 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
    • 3.7 "Internet is poor."
      4.5 "55% thought it was overpriced."
    • 3.4 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      2.4 "76% complained about the elevator."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great view"
    data provided by TrustYou

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