Pros (+) Nice decor, shower was good
Cons (-) Pillows were like trampolines and the mattress like a pool table. Hardly slept.
5 stars
The Grand by SkyCity
Photos of The Grand by SkyCity
Overview
Within 20 minutes' walk from Auckland Ferry Terminal, SKYCITY Grand Hotel Auckland offers guests an ideal base while in Auckland. It is situated in the area's vibrant nightlife district, just a short walk from Queen Street.
Guests of the hotel can start their day at East Day, or use the many fitness and leisure facilities, including an indoor pool. Amenities include facial and body treatments, plus free Wi-Fi and a sauna. A well-equipped fitness center is also provided.
All the chic rooms at SKYCITY Grand Hotel Auckland include a spa bath as well as a mini bar, movies-on-demand and a refrigerator. They each offer a seating area, a private bathroom and tea and coffee making facilities.
On-site dining options include Bellota, which provides an ideal spot to enjoy a meal. A bar is also at guests' disposal, and room service is available 24 hours a day.
The hotel is ideally located in Greater Auckland Wine Region, allowing guests to easily sample the region's specialties. It is also within walking distance of Viaduct Basin, Air New Zealand and University Of Auckland.
Latest deals for The Grand by SkyCity
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Grand by SkyCity
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Dining
- Wine glasses
- Electric kettle
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Dining area
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- Bottle of water
- 24hr front desk
General
- Family rooms
- Sea view
- Seating area
- Interconnected room(s) available
- Sofa
- Soundproofing
- Telephone
- Carpeted
- Storage available
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Hypoallergenic
- No smoking
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Basics
- Free Wi-Fi
- Linens
- Towels
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Bathroom
- Shower
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Pool and spa
- Spa and wellness center
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Sauna
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Smartphone dock
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Parking and transportation
- Parking
- Airport shuttle
- Valet parking
Bedroom
- Alarm clock
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Family friendly
- Babysitting or child care
- Cribs available
Outdoor
- Terrace/Patio
Things to do
- Casino
Fitness
- Fitness center
Reviews of The Grand by SkyCity
8.7
Very good
3228 verified ratings
Wonderful
1997
Very good
572
Good
344
Okay
125
Fair
98
Mediocre
43
Poor
49
Summary of reviews
Guests say
Guests appreciated the hotel's great location, with easy access to nearby attractions and amenities. However, many expressed dissatisfaction with the service quality and cleanliness, citing issues such as long check-in times and unkempt rooms. The pool and gym were noted as well-maintained, but overall, guests felt the hotel fell short of expectations, especially for the price paid.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
8.7 out of 10
39 reviews
9.1 out of 10
1 review
All reviews
Pros (+) Pool and gym are well maintained.
Cons (-) Lacks the small personal touches that other top hotels provide. Staff were reactive rather than proactive.
Pros (+) Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckla...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What dining options are available at the hotel?
The hotel offers on-site dining at Bellota, a bar for guests, and 24-hour room service. Additionally, there are many fine dining options around the hotel, such as the Beat Steak House.
Are there any specific amenities for families with children?
The hotel provides babysitting or child care services, making it convenient for families with children to enjoy their stay.
What are the highlights of the hotel's location?
The hotel is ideally located in the Greater Auckland Wine Region, allowing guests to easily sample the region's specialties. It is also within walking distance of popular attractions like the Viaduct Basin, Air New Zealand, and the University of Auckland.
How is the cleanliness of the hotel rooms and facilities?
Guests have consistently praised the exceptionally clean rooms and facilities, making it a comfortable and hygienic place to stay.
What can guests expect from the hotel's customer service?
The hotel is known for its friendly, helpful staff who provide attentive service. Guests have also received complimentary acknowledgments for special occasions, making their stay memorable.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Room Selection Carefully
Some guests experienced issues with the elevators, so it might be beneficial to request a room on a lower floor to minimize wait times.
Explore Nearby Attractions
The hotel's central location makes it convenient for exploring nearby attractions such as Sky Tower, Aotea Square, and the Queen Street Shopping District.
Check for Special Offers
Guests were pleased with the proactive staff who provided discount vouchers and directions for local attractions. Inquire about any available offers or complimentary services at the front desk.
Be Mindful of Parking
Several guests found the valet parking difficult to access. Consider exploring alternative parking options in the area to avoid inconvenience.
Take Advantage of the Spa and Wellness Facilities
Guests appreciated the spa, sauna, and indoor pool. Consider incorporating these facilities into your stay for a relaxing experience.
Consider Dining Options
While the on-site dining received mixed reviews, the hotel's location offers access to numerous dining options nearby, providing flexibility for guests.
Plan for High Season
If visiting in December, consider booking activities and dining in advance due to the high season. This can help secure reservations and avoid disappointment.
Inquire About Accessibility
The hotel offers increased accessibility and wheelchair-accessible units. Guests with specific accessibility needs can inquire about these facilities during the booking process.
Utilize the Business Center
For guests traveling for work, the hotel's business center and meeting facilities provide convenient amenities for business-related activities.
Location
90 Federal Street, Auckland 1010
What's nearby
- Skycity Auckland37 yd
- Sky Tower54 yd
- Queen Street277 yd
- Auckland Art Gallery Toi o Tāmaki0.3 mi
- Auckland Town Hall0.3 mi
- The University of Auckland0.4 mi
- Viaduct Harbour0.5 mi
- Air New Zealand0.6 mi
- Wynyard Quarter0.6 mi
- Karangahape Road0.7 mi
- Auckland War Memorial Museum1.2 mi
- Auckland Harbour Bridge1.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Grand by SkyCity
Low season | June |
|---|---|
High season | January |
Average price (weeknight) | $141 |
Average price (weekend night) | $208 |
When to book a room at The Grand by SkyCity
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at The Grand by SkyCity
FAQs when booking at The Grand by SkyCity
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Value for money | 8.4 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | Auckland Intl |
Distance to airport | 10.9 mi |
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