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Staff were very friendly and the location was excellent - close to good walks, Balmoral and the Royal Lochnagar distillery and the shops in Ballater itself. The hotel interior was very pleaseant - clean and contemporary - and the food was superb. The only thing that could have been improved was the shower. Water pressure was surprisingly low - good power shower would have been in keeping with everything else that the hotel delivers.
The food is excellent and the dining room is very attractive. The shower wasn't good - the water pressure was very low, which resulted in a dribble.
The friendly staff and relaxed atmosphere.
Staff, food & general atmosphere No
clean rooms, very pleasant staff, good food, good value, very nice town
Very friendly staff, excellent breakfast, good location
Relaxing experience, welcoming friendly & efficient staff, beautiful surroundings, lovely food. Nothing
Lovely, welcoming place with a friendly and accommodating staff. Great food, warm and comfortable rooms with fabulous surrounding countryside. Short (5 minutes) walk to Ballater town centre.
Friendly service, convenient position. Refurbishment needs to be completed
Food was fantastic and wonderful friendly staff.
Very pleasant & comfortable room. Charming owners. Good location & well run. Delicious breakfast No
Friendly relaxed atmosphere
The hotel was in a quiet location. There was ample opportunity to explore the surrounding countryside . It was well placed to visit other areas of interest by car.Relaxing stay. The dining conservetory was rather cold.
Food was good Slightly chilly weather is always a sore point and we tend to have our own houses too hot hence older buildings are colder.
pleasant and comfortable hotel no
Welcoming, clean and comfortable. The food is second to none - probably the best I have had in a very long time. Worth visiting to eat even if they are fully booked!
The accomadation was excellent with the setting of the hotel and also the personnel of the hotel were friendly and very approachable. The food was also very good with a variety on the menu for everybody's needs. Also the bar facility was good with a good sitting area for a quite drink. Would stay again The only negative thing which was not a major thing was the shower in the room we could not get a constant heat it varied from very hot to cold. Apart from that nothing else to critise.
An exceptionally well-run hotel, making the most of its good facilities and excellent location.
friendliness of the staff and the food was first class,also the comfort of the room
Friendly atmosphere and nice surroundings no
Food excellent staff really helpfull hotel good None
The staff and location were fantastic. Breakfast was really good with a huge choice of both hot and cold foods.
The pool was outstanding great afternoon spent there The food at breakfast was cold and was not changed when I reported it. + I think its a shame that none of the Hilton hotels stock Smirnoff vodka just this cheep sky vodka.
Easy to find and reception very helpful Mould in bathroom, noise from outside as the skip was taken away at 6am. Sevice in the restaurant poor and main course dinner was bland.
Good breakfast and bar restaurant. Has nice swimming facility. The bathroom was very small. Heated towel rack located too close to toilet.
The kindness and politeness of the staff at reception and in restaurants despite lack of training (their comments!) It was disappointing but there was absence of any senior management to talk to and what seemed their apparent failure to correct so many irritating problems which any modern quality hotelier would have seen by hands on control
Bathroom needed updating suite did not match and flooring looked auwful long walk to get to room from reception several corridors and lots of stairs
Staff friendly and helpful. Good food and clean room Had to wait 10 minutes for a breakfast table Room had a view into a back work yard
Food was very good Bed was broken and noise from pump for pool prevented my husband getting a good nights sleep
Noisy room, poor maintenance, thin walls