Hotel Palacio De La Serna
Overview
Amenities at Hotel Palacio De La Serna
- Outdoor pool
- Spa and wellness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Business center
- Free toiletries
- Airport shuttle
General
- Quiet street view
- Family rooms
- Fireplace
- Seating area
- Garden view
- Slippers
- Interconnected room(s) available
- Sofa
- Solarium
- Soundproof rooms
- Soundproofing
- Landmark view
- Tile/marble floor
- Storage available
Bathroom
- Shower
- Shower cap
- Bathtub
- Bidet
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Public bath
- Bathrobe
- Private bathroom
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Bottle of water
- Private check-in/check-out
- 24hr front desk
Dining
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
Pool and spa
- Spa and wellness center
- Saltwater pool
- Massage
- Hot tub
- Outdoor pool
- Pool towels
Accessibility and suitability
- Entire unit located on ground floor
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Designated smoking area
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Family friendly
- Cribs available
- Kids meals
- Indoor play area
- Child-safety socket covers
- Children's high chair
Outdoor
- Terrace/Patio
- Balcony
- Garden
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Parking and transportation
- Airport shuttle
- Free parking
Workspace
- Fax/photocopying
- Desk
Things to do
- Hiking
- Board games/puzzles
Health and safety
- Safe
Reviews of Hotel Palacio De La Serna
Summary of reviews
Score by provider

The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's restaurant?
The hotel's restaurant offers excellent food and a quiet atmosphere, although some guests have mentioned that the menu was not provided and the staff only spoke Spanish.
Are there any specific amenities for families with children?
The hotel provides cribs, child-safety socket covers, and children's high chairs to ensure a family-friendly environment for guests traveling with children.
What are the main highlights of the hotel's location?
The hotel is located in a quiet area surrounded by farm land, offering a great setting for those who enjoy peaceful towns. However, some guests have mentioned that the beds were too soft, which may not be suitable for those with back issues.
Is there free parking available at the hotel?
Yes, the hotel offers free parking for added convenience during your stay.
How is the cleanliness and maintenance of the hotel?
While the hotel is described as a beautiful building, some guests have mentioned concerns about cleanliness, maintenance, and the value for the money, including issues with rusty water in the shower and poor dinner quality.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Room Selection
Some guests found the beds to be too soft, leading to discomfort for those with back issues. Consider inquiring about bed firmness options or bringing a mattress topper for added support.
Language Barrier
While the staff is friendly, some guests noted that they only spoke Spanish. Consider using a translation app or basic Spanish phrases to facilitate communication.
Dining Consideration
The hotel's restaurant is closed on Mondays, so plan dining arrangements accordingly if arriving on this day.
Pet-Friendly Policy
The hotel allows pets, but at an additional cost. If traveling with pets, be prepared for the extra fee and note that the rooms are fully tiled with minimal soft furnishings.
Navigation Tip
The hotel's location in a quiet town surrounded by farmland may appeal to some, but it's essential to have clear directions, as some guests found the position and directions from booking platforms to be inaccurate.
Check-In Experience
Some guests experienced issues with their room allocation, with one guest mentioning that the room booked was not the one given. It's advisable to confirm the room details upon arrival to avoid any discrepancies.
Connectivity Concerns
Several guests reported poor Wi-Fi, which could be inconvenient for those reliant on internet access. Consider bringing a mobile hotspot or ensuring that the hotel's Wi-Fi meets your needs.
Facilities and Services
A few guests mentioned that the hotel lacked facilities outside of the building and that the dinner options were limited. It's recommended to plan for alternative dining and entertainment options if needed.
Value for Money
While the building is described as beautiful, some guests felt that the hotel was overpriced and did not offer good value for the money. Consider exploring other accommodation options if value is a priority.
Communication and Expectations
One guest highlighted a disappointing experience due to the hotel being closed upon arrival, staff being off due to COVID, and a room mix-up. It's important to manage expectations and maintain open communication with the hotel to avoid similar issues.
Location
What's nearby
Policies
Check-in/Check-out | Check in anytime after 1:00 PM, check out anytime before 11:30 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Hotel Palacio De La Serna
FAQs when booking at Hotel Palacio De La Serna
Nearby hotels and places to stay
Good to know
Value for money | 8.0 |
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Distance to city center | 0.1 mi |