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we liked best about the hotel the location room facilities the breakfast was ample bar prices were good in general we loved the hotel. i think the waiting staff couled be a bit more happier .
The position was convenient for all facilities
Excellent location, great pool, lovely staff, fabulous breakfasts. Slightly expensive and rooms need a little updating.
The pool area. The complimentary Prosecco, mineral water and Limoncello. All of the rooms were smoking rooms with twin beds which was not clear from the website. The rooms were dark and stuffy and the whole hotel was in desperate need of modernisation.
Room requested was a double, got a twin, room, smelt of smoke although requested non smoking, electricity went off 3 times on first evening. Vacation of room @ 10 am to early as breakfast did not finish until 10 am.
Location, Location, Location, superb service, good food, fabulous swimming pool, loads of good restaurants close by, and tghe hotel does not rip you off with extortionate prices when you are there.
The place was spotless and the staff were very friendly. The location was perfect. Bardolino was beautiful Italian village and just a 2 minute walk away. The decor was alittle bit dated but this did not impact on our stay.
The pool is still ok, nice town within walking distance from the hotel. We have been in this hotel 10 years ago and it looks like nothing has been done to the facilities, the hotel needs renovation / face lift. Some of the staff did not pay any attention to the customers, reception was very nice and helpfyl though. There were lot of things available at breakfast but you did not know which of these you really could eat.
Garda lake and Bardolino
nothing special yes, please allow the guest to stay his 24 hs... disappointing
Spa Huge size of the hotel and the distance require to find things
The facilities,location and helpfulness of the staff were all excellent. We would recommend this hotel to anyone.
Staff were all friendly and helpful. Well organised around the resort and good options for treatment at the spa We booked a room with a balcony. Turned out, the balcony was just below ground level and of no use whatever
Very good hotel,Great location. lovely rooms and facilities
I liked the spa very much. The only thing i didnt like was the fact that there was only 2 english speeking channels on the tv 1 was CNN and the other was BBC News, i would have liked to have wached a film in english.
the reception staff were the most unwelcoming reception staff we have ever met.The hotel was too far away from the nearest town and the shuttle service to the town was innadequate.We had to wait 45 minutes for a taxi. The hotel has no atmosphere.At the weekend the staff struggled to keep up with service at breakfast time.
Nice place. Clean, with all facilities for good relax.
We were treated very well by the very helpful and mannered staff. On arrival we were upgraded to a lake view room which was fantastic, a clean and modern, spacious room with all the facilities you need. The pool and garden are kept meticulously clean and the general standard of the hotel was very high. Highly recommended. A small issue but the proficiency of English spoken by some of the reception staff was quite poor and sometimes we had to ask to speak to somebody else.
the king bed and the bathroom
Very nice hotel: Nice rooms, breakfast was great, garden was beautyfull. Staff was friendly. I can't find anything negative.
Modern luxurious suites. Bottle of water every day was a nice touch. Great start to honeymoon.
I liked the design furniture and excellent rooms (suites). The hotel staff do not all speak English, but try their best. The description as Wellness Hotel is misleading. The Sauna is very small, the pool is simple and no relaxation places available after sauna visit. Too weak for a 4 Star Hotel. Price wise too expensive.
What a fantastic hotel we liked the whole experience of the hotel the breakfast was fantastic the staff excellent and the rooms are fab.
The hotel was brand new so the accommodation was top quality. Good position - very quiet & relaxing but only 10 mins walk from the town. Sunbeds always available around the pool area. Pool could have been open longer - it closed at 7pm.
Privacy was excellent and quiet good; services inside the structure are rich as the site is apart from the Bardolino village (about 800 metres) that you can anyway reach on feet: NO
Excellent food, indoor pool (weather was cool), locality to interesting towns and lake. No room service.
The nature pool was wonderful. Quiet and peaceful with gorgeous view of the lake. Breakfast excellent with great choice and a special hot dish every day.Rooms were also quiet and comfortable ensuring a good nights sleep
The suites are very spacious and decorated lovely. The position of the hotel is a ten minute walk into Bardolino centre.
The hotel was excellent - even though the pool and spa was closed the staff opened it all up for us - excellent service and very enjoyable.
Close to airport. Free shuttle to/from airport & Verona center.Friendly and helpful staff in reception. Very good restaurant too although a bit pricy. Breakfast ok. Only a minor thing. You can only access Internet with a cable. No Wifi available in bedrooms.
dining room was not up to the rest of the facilities standard
location is perfect. very close to airport and have the shuttle service.staff are friendly. it will be good if the toilet kits have more things such as body lotion..but this is not a big thing. overall i am happy with my stay and i will choose this hotel again.
It was extremely clean, modern, spacious. I would definitely stay there again. Front reception spoke perfect English also. Free shuttle to airport was also a bonus that I did not expect. No. it was a breath of fresh air!
Good curtins and comfortalbe matress.
Very nice hotel. It's more like 5 star when you're in your room.
very central and modern
english speaking staff, bed linnens, convenient to airport, Price
modern facilities and indoor pool
An ideal airport hotel at the Verona airport. Normally airport hotels provide early breakfast for the early-birds leaving the hotel really early, this one does not.
The view Small room
Hotel was exactly the excellent quality we were expecting and the staff were very efficient and friendly. Excellent location and views over the lake..
Proximity to Bardolino and position on the lakeside was perfect. The staff were all pleasant and very helpful. We had a room which overlooked a petrol station, so not quite the beautiful views we were expecting; but we only stayed one night so this wasn't really a problem.
All staff at the hotel were very helpful and extremely friendly. Service throughout was amazing.
Located a lakeside room at hotel which was spacious and had lovely balcony. We were celebrating our 30th wedding anniversary there and the hotel provided champayne and fruit to our room on arrival which was a nice touch. Hotel quiet and great location Nothing
All the staff we encountered were extremely courteous, helpful and friendly. No facilities for hot drinks in the rooms.
Excellent location, very friendly and clean. food was very good. Pleanty of parking but not all on site (close by)
Friendly helpful staff. Good location of hotel. Nice food. Very clean. Pool was a bit run down. Bed was a bit uncomfortable.
Clean rooms and friendly service. No, I was quite happy with the services provided.
It was very close to centre of Barlino with an excellent pool which wasn't over 1.5 metres, you could hire bikes and go to nearby resorts on cyclepath. Although we were B&B we did have dinner one night and food was excellent. Our room was 1st floor and balcony could just have sea view but kitchen fans were noticeable but as we were only there 3 nights it wasn't a problem and I'm sure if we had asked we would have been transferred!
Very convenient to down town in Bardolino on the lake and lots of walking areas. Parking on site, easy to get to and from roadways. All very good, nothing we did not like.
Good breakfast , central location
good location and comfortable There were not many rooms booked in the hotel and yet they chose to put us in one of the smaller rooms at the back of the hotel over the kitchen when many rooms with balconies where free
The room was much smaller than that advertised and portrayed on the internet photos and that was for a superior room!
Good location, right on the water and a beautiful section of the lake. Plenty of free parking, friendly staff, and a very clean lake side area with docks and chairs to relax on. Right along the boardwalk with no vehicle traffic, just pedestrians and gelato sellers. Buffet of appetizers and live music before dinner. Not enough chairs on the beach, and the docks were crowded in the morning. Beds were uncomfortable (two twin beds pushed together) and hot. Dinner was confusing, with the appetizer party followed by a mandatory buffet. No a la carte option, and no room service.
The chap at the bar in the afternoon was very friendly, the lady on reception as we left was also very friendly - overall friendly staff
Very friendly staff. I was impressed with the restaurant services. The staff made it easy to get from small village to small village. Beautiful setting, right on the water. Beds very comfortable. I liked everything about the hotel.
Helpfullnes of Reception Staff, good standard of decor in room & location Small TV
Stayed at hotel for 9 nights during september 2010. We booked this hotel after reading the reviews. Have to say it was excellent. The staff, food and facilities were all first class. We will definitely return in the future. We had a room facing the back of the hotel with lovely views of the hills which had a large balcony. I would recomend taking a travel kettle and tea, as there is no tea making facilities in the room. We were glad we did! None
The staff were all very friendly & very helpful. The view was amazing from our room. I have problems walking.I didn't realise the hotel was such a walk to Bardolino & Garda.
Relaxed atmophere,good service,riendly staff
Very attentive staff The location, it was not on the lake front. We thought that the hotel was very expensive, you can see where the money goes (fresh flowers in the hotel everyday) but that didn't matter to us, we would have prefered a cheaper hotel in a better location.
Location, exceptional staff. decor, choice of 3 pools Lack of wireless internet, needs paving around main rear pool, lack of tea/coffee making facilities in room
It was w/in walking distance of the wine festival which was the primary purpose of our stay. Room location was directly over the hotel's live music club and made it impossible to sleep until the bar closed well after 1 am. Perhaps this occurs only on weekends but after our long drive in I would have preferred a room without the live band immediately below us.
Staff superb. Facilities brilliant Rooms could do with a refit ie carpets
The welcome was great and things just got better from there. Wonderful, sharp, modern design, three swimming pools and a whirlpool, a comfy, smart bedroom room with complimentary soft drinks in the fridge. Great, varied buffet breakfast choice and an easy walk (5-10 mins max) from the lake at Bardolino for eating out, shopping and catching the Steamers. Private, secure car park for those who drive there. Staff always helpful with queries and questions and an efficient check out. Not a cheap hotel, but certainly not overly expensive for the quality, comfort and service. The hotel is not directly on the lake front and the views of the lake were very limited (not that views of the lake are promised!). This is a very minor point and we were not misled - but it is not a lakefront hotel. Having said that, access to the lake was very straightforward on foot and the location really is not a problem.
Everything! The hotel is beautiful, spotless, the staff are very friendly and extremely helpful, the pools are lovely - I cannot fault anything about this hotel!
Having stopped in this hotel before, it is always a pleasure to return
Staff / room quality
the location at the Garda-sea
Central location, welcoming staff.Half-board option excellent value.
was a great place to stay for the wine festival we attended.
Quiet room requested and received. Was able to check in a lot earlier than advertised - a huge bonus for us! Only stayed the one night, but nothing bad to report
The staff are very helpful which is great. The hotel is not too big which I prefer. It is situated within easy reach of both Bardolino and Garda. The pool is freezing !! The lounge area/bar area is a bit bright (lights) so not that relaxing for a predinner drink
everything as ticked above
The location was great and the lake view fantastic! Balconies not being available for every room.
It was everything we needed - close to local facilities and the lake, friendly, helpful staff and a great breakfast !
The friendly staff but the Manager needs to be more helpfull when a problem occurs such as when a room tv breaks down. Room tv's and hairdryers need updating urgently. The provision of a internet service is urgently needed.
location, views, easy to find, nice restaurant Quite a lot of 'Do not do's' and didn't like having to do an inventory on arrival after a long journey and as it turned out a member of staff did an inventory of the apartment before we were allowed to leave. This made us feel uncomfortable.
The peace and tranquility.Lovely surrounding area.near to shops and restruants.Good road links.Clean comfortable accomodation. The water pipes and air conditioning/heating was noisy particularly at night.
The hotel was good but the hotel staff was very bad, because for do something we must ask several times and in the end we obtain our request 24 hours after asking for Example the problem with the heating system and so on
apartment, restaurant, swimming pool
Beautiful position of hotel, lovely views On line we had booked a superior apartment and when I arrived was disappointed with size of it, but on check out 1 week later realised we were only in standard apartment. Having to provide own toilet paper in apartments with none for sale in shop, had to walk 1k to supermarket
spacious and well-cleaned rooms with a nice landscape over the open field to Lake Garda. comfortable indoor pool. dishes in the restaurant also fine. all the staffs were friendly. we really relaxed the stay.
Please write at least 15 words
The apartment, on 2 storeys was perfect for us (4 A, 3 C), having a large balcony over the lake which is about 100m away. Perfect views even though I visited in autumn. Hotel surroundings are well kept up to high standard. Definitevly recommend this hotel and its apartments to anyone especially those who drive or hire a car. They even carry your baggage with an electric buggie from car park to apartment which is a long way, I liked this service. nothing much to complain about, only maybe about the deposit in cash which I understand
The position to Bardolino centre, and the English speaking staff. Also they organised an airport transfer when I requested one, which made me feel a lot easier about taking the holiday in the first place. Wasn't given adequate information regarding hotel transfer pick up point back to the airport and so nearly missed the transfer altogether.
My room was tiny, smelly and uncomfortable. But worst of all reception lady was unhelpful and unfriendly. Overall, a sad experience - I would not recommend this Hotel to my worst enemy, if I had one --------- sorry No ... none at all ...
There was beautiful view, silence, friendly staff, clean room. Breakfast was very poor.
Location Superb in Barodlino - breakfast & dinner overlooking the Lake was great. Breakfast was good for Italy. The hotel sells its Facilities such as massage & gym. These are limited not very extensive (as the hotels suggests), I attended the gym 3 times during my stay & never saw anyone else there (staff or guests). The parking is around 800metres away & not on site, Parking is available on the street outside the hotel on a parking availability basis, however every Thursday there is a town market in the street & all cars must be moved - there are limited spaces reserved in the garage so if driving it is advisable to book a space early.
The location and the view is excellent. There is a possibility to rent a garagespot in the underground garage on 200 meters walking distance. The small rooms, the bad smell in the badroom. The matras was very hard and uncomfortable and it was extremely, extremely I repeat very extremely noicy. And the internet connection is very high. Euro 5 per hour.. I propose to give it for free and higher the daily roomprice with 2 euro.
The closeness to Gardaland amusement park Quite expensive.
The staff were extremely helpful and the breakfast was great. Rooms were large and comfortable for a family of four. There were numerous problems with the airconditioning in the room. As it was summer, the room was very hot, especially during the night. Also, for a non-city hotel, the 25 euro per person charge for the buffet dinner was exorbitant.As the main reason for staying at this hotel was its proximity to Gardaland Theme Park was a bit disappointed that the road to the theme park was a gravel dirt road which was a good 15 minute walk. The walk on the main road was shorter, but of course extremely dangerous.
Great hotel at a great location !
huge rooms, excellent pool and great location. nothing on the TV was watchable for the kids, nor us.
Proximity to local attractions; especially the theme and water parks. Although limited in terms of equipment, the children's club activities and enthusiastic / attentive staff made up for the shortcomings. Lack of storage (cupboard / wardrobe) space in the room. No onsite gym/spa facilities
Double rooms are big and include also Sofa. Breakfast was really good for both adults and children. Location is vey good, close to Gardaland and Movieland.
The location is excellent for exploring the area of Lake Garda. The hotel is quiet and the staff are very friendly. Our room was very nice, it overlooked the car park but also had views of the lake. There are a few restaurants along the marina area but if you want more choice Bardolino is a short walk along a path next to the lake where there are plenty of places to eat. The swimming pool is lovely and the lifeguard was very kind. We would love to go back.
Excellent location, nice hotel - rooms small but very clean. Hotel pool is in perfect location. Staff very friendly.
The staff were very friendly and helpful. Gave advice on local events and helped us with the very little Itallien that we knew. Room was always clean and tidy when we returned from a day trip. Can not fault this hotel The price was a little high for what the hotel actually offered, but it was still reasonable.
Free, convenient parking, great breakfast buffett. A little too far from the town of Bardolino proper. Pool is actually not on site, but down the road a bit. The "balcony" was actually a patio surrounded by a fence on the same level with the sunbathing terrace.
I travelled with two other family couples - one had balcony facing lake:-) the other had no balcony facing car park and noisy fairground:-( . I had single room - facing main road and church which was ok. Rooms were a bit small - especially for the couple with no balcony - actually smaller than my single! The staff were friendly - except when one of the couples asked to change rooms because of the fairground noise and then they felt grilled. There was a pleasant lakeside walk to Bardolino - about half an hour where there were nice restaurants. However there were good restaurants right next to the hotel too. The Vela D'Oro restaurant is not part of the hotel but had really lovely local cuisine and excellent service. Unfortuately we did feel a bit let down by several issues, some of which the hotel could do nothing about: 1) At the time we were there a fairground was next to the hotel which played loud music most of the day and evening. This was to do with a bird festival which happens in Cisano every year in beginning of September - we wish we'd known about this before we travelled. The pretty quay was jammed with tacky sweet stalls the whole time. 2) The place was infested by fruit flies - at night and in morning (even smothering the breakfast rolls) - the hotel really needs to sort this out - the Vela D'Oro restaurant next door had) 3) luckily we are all slim becasue the hotel showers were very small.
Enjoyed the stay and staff were very accomodating and helpful. Decor could be brought up to date
Great location, clean and comfortable rooms, great staff.
a bit disappointing - unless you are a good walker - it is actually 25 minutes walk from Bardolino along the banks of the lake - lovely walk - hotel staff very friendly and helpful - breakfast really really nice and kids loved it too nothing much in surrounding area - walking distance to Bardolino - family room very dated but beautiful lake view
Very good rooms, very clean and modern. It looks like the hotel has been updated and modernised from the photos on their website. Despite some communication problems with some of the staff (English not great) my non- existent Italian, I still found them very helpful and we enjoyed our stay thoroughly Hard to criticise. The breakfast was a little bit bland and we could have possibly enjoyed the odd English speaking channel (Eurosport) on the excellent lcd telly, but that would be just nit-picking
very helpfull and friendly staff
Very nice staff, decor fresh and in good condition, met with friendly attitude and welcome coffee. Plenty of parking, near supermarket and ATM. A problem with credit card machine when paying was sorted out in a friendly and courteous manner. Information on local attractions freely given The hotel is not in the centre of Bardolino. From the centre, a 5 minute drive or very nice 15 minute walk along the lake shore towards Lasize brings you to the hotel, so if you have lots of luggage, be prepared to take taxi rather than walk
Staff very polite and available all the time
From the moment we arrived to the day we left the staff were attentive and ever smiling. Everyone was prepared to go the extra mile to ensure we had a wonderful stay.
Excellent, friendly staff. Ten minute easy walk to the centre of Bardolino. Two minutes to lakeside walk into town. Thoroughly enjoyable stay.
Spotlessly clean with excellent staff and good location
Excellent, very friendly would recommend and re-visit at the drop of a hat
Excellent friendly staff and service was exceptional!
very nice staff. They do anything for you. Everybody speaks very good english and german. Very good location, close to the lake and walkingdistance to Bardolino (lungo lago, very nice!)
Rooms very clean, staff were all very helpful, and happy to give ideas for restaurants and things to do in the local area. Buffet breakfast although extra cost was very good value. Would go again and highly recommended.
Helpful Staff, Great location, lovely pool and a good varied breakfast. The staff were also kind enough to arrange our airport transfer which was very efficient. will definitely stay here again and recommend to friends who I know return to Lake Garda each year.
The staff very polite and helpful. Nice quiet room in the upper floor wieving to the beautiful garden side. Fresh fruit in the room. Possibility to make some coffee. Hotel locating in the centre of the city. Private parking, Nice to start the day in the beautiful breakfast room with a large selection of fresh food. We want to express our thanks to he staff for organizing flowers to our breakfast table on our private anniversary. We very much appreciated that. We will return to this hotel. Teppichboden im Zimmer müsste dringend erneuert werden. Im Badezimmer sollte man die Fugen der Bodenfliesen und der Duschkabine zum Saisonende gründlich mit Chlor gereinigen.
Very pleasant and helpful personell, rich breakfast buffet, and convenient location. Worth a stay. The charges per room booked trough your organisation include too high a commission (Euro 117.50 vs. 95.- makes Euro 23.75 per night = 23%)
Relaxed atmosphere,good staff,excellent buffet breakfast,close to resort
The staff were extremely helpful and could not do enough to ensure our stay was comfortable and went above their call of duty to assist me after having an accident in the resort and was unable to walk. They organised all our needs and were very sympathetic.
The facilities and staff were excellent and went out of their way to make our stay enjoyable
The location was perfect.
Good location and friendly staff Shower door difficult to shut
Friendly staff, convenient location Range of bar meals did not cater for gluten-free diet, although the staff were accommodating in this respect
Hotel staff freindly and helpfull and exterior of the hotel was nice. Let down by a shabby bathroom. Good location. Bathroom.
The lake, the hotel position, and the weather Carpets in the rooms
Hotel was lovely, very clean. Staff were really friendly & the hotel has a lovely atmosphere. it is a nice short walk into bardolino town & only 5mins from the lake.