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Very basic no-frills hotel with spacious rooms and public areas. If you are wondering, you cannot hear (or smell) any aircraft in the rooms. The sound-proofing is excellent. Cleanliness can not be faulted. Staff extremely pleasant and helpful. Lack of a 'real' breakfast. If I wanted a Continental Breakfast, I'd visit the continent. Evening meals consist of overpriced bar snacks (scampi & chips, fish & chips, gammon and chips) served with peas, half a tomato and a sprinkling of lettuce. Be prepared to eat out if staying longer than the one night.
easy check in and helpful staff. Room basic but everything for express visit. easy check out. Good location. Good rate at time of booking. We were given a smoking room which smelt awful all night long! Why no cooked breakfast? Plenty of other cheaper hotels/travel inns in area. Hair in shower.
No English breakfast option
cleanliness and comfort no
Proximity to Cardiff airport. Breakfast selection. Cardiff airport, Arrivals and Departures display innreception. Car parking especially the number of disabled spaces.
Location, very convinience beacuse I was waiting for my next day flight Transportation to the airport. The stop is quite far from the main entrance
Ideally loacted next to the aiport, very good value for money, helpful staff.
Pleasantly surprised, staff very helpful, spotlessly clean. Will definitely use Holiday Express again. Breakfast an added bonus.
The rooms were nice and comfortable and I slept really well. The TV remote needed a licence to drive. Drinks were very pricy and the breakfast was cold.
Everything, the attention to detail is amazing, down to the ripe fruit and home made yogurt.
Exceptional service and attention to detail. Very relaxed atmosphere and all staff were warm and welcoming, making us feel completely at home. Will recommend this hotel to everyone!
Lovely hotel, everyone friendly unusual food excellant faultless quiet just what anyone could wish for already given the name to friends My only comment was that I found our room a little small
Decor, all the little things to make you feel comfortable, excellent guest relations Nothing
Very good service and food Room small. No light lounge to sit in(tho` it is winter!)
Wonderful place - tranquil, beautifully furnished, exceptional attention to detail, excellent restaurant and welcoming, friendly staff. Room was lovely - very comfortable bed, and fantastic large, double-ended bath. Couldn't get the coffee machine to work but that might have just been us!
Quality of food and design
The bath was amazing!!! Soft pillows and a comfy bed!! Breakfast was also very tasty. N/A
Everything was wonderful, the food, the room and staff - weather was foul during our stay, but we felt relaxed and cosseted. We will return. The weather.
food and beautiful decor room was far too hot, and didnt feel feel to roam around, very stuffy.
Location I had expected my second room to be a twin. However it had a double bed. The first room's window was located too close to the air extraction from the kitchen cookers.
Food was very good. liked the external chalets
The staff were friendly & very helpful. It was lovely to be in one of the chalets. It was unfortunate that the verticle blinds had seen better days & didn't work.
Lovely quiet setting, ample parking & staff were super helpful. A waste to have an outside sitting area at the chalet but no chairs or table there. Disabled facilities in the bathroom were perfect, except for the fact that once one person had showered, the whole bathroom was wet, so making it slippery for the 2nd person: I guess you just let the disabled person shower first all the time!
The evening meal was very good. we all selected the italian food When I booked I said we would arrive early and needed a room to change as we were attending my brothers funeral and travelling from the north.the refreshments were actually being held at this hotel after the funeral but they were quite rude and said we could not have any where to change other than a sort of store room
Chalet accommodation was excellent. Velux roof lightin the chalet was not equipped with a blind which meant it was not possible to exclude lighting from the car park.
We stayed in the chalets at the rear of the hotel and they looked and felt new. The food in the evening was excellent and breakfast was OK.
The staff were all excellent
There was nothing to complain about. It was as good as anyone could expect from a well run small hotel.
lovely location, helpful polite staff, clean rooms. Excellent value for money