Motel 6 Houston - Baytown East

There was no hot water after midnight and the floors were dusty

The ac was cold

The staff was extremely rude and unprofessional she should be fired. No organization for keeping track which rooms are clean. Housekeeping came to our room 4 times a day asking to clean after telling them no. The staff gave a stranger a key to my room. TWICE. Luckily we were there so they could not get in. MAJOR SAFTEY ISSUE. For starters, if I could give this place 0 stars I would. Staff is rude and not helpful. I called and asked for early check in on 3 separate days and when I arrive they tell me it should be a few hours before we get a room. Next, as I am sitting in the parking lot waiting for the front desk lady to call me I see many others arriving, walking into the lobby and getting their keys right away. I call to check the status and the girl is rude again. I would use her name but no one wore a name tag. She was a Hispanic young girl with long hair and classes and she should be fired at the start of her next shift. I tried asking about a charge on my recipient and she claims she didn’t know about it and answers the phone in the middle of my sentence and doesn’t have the common decency to say excuse me or put the person on hold while we finish our conversation. I can’t believe how horrible of an experience I had. When we finally get keys to the room we go up to it and there are people in it!!!! We get switched to a different room and about an hour later some guy uses a key card to get in our room (another guest) so receptionist gave someone a card for our room. How do they not know the room was already assigned when the girl flips her iPad around at me and says “see we don’t have anything right now.” Rude. Rude. Rude. Next, the rooms smell horribly of mildew. I get back to the room after an event and need a shower. NO. HOT. WATER. THIS PLACE IS A JOKE OF AN ESTABLISHMENT. PLEASE DO NOT SPEND ANY MONEY HERE. EVER. ABSOLUTE WORST MOTEL/HOTEL EXPERIENCE OF MY LIFE. I will be booking a different room at a different hotel for the remainder of my vacation.