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Everything was nice.
Well decorated. Cleaning staff was consistently disappointing. Once they took our towels and forgot to give us any new towels and once the room looked barely touched. Everyday they were bad about coming before 8 am and coming back during the four hour Windows we provided.
Everything about our stay was flawless with the exception of internet access and WIFI. Both were very sporadic and not always available. We love the location, grounds are beautiful, staff was great and our room and entire resort were very clean. Love staying here!
The resort is in the Shipyard Community (gated with security and includes golf courses and the Van Der Meer Tennis Center) and has direct beach access. The rooms were newly renovated and the grounds were immaculate. The staff was top-notch--very helpful and professional from the check-in clerks to the cleaning staff. We were surprised when our parking lot view room was actually a view of the roof of part of the resort. Not a huge problem, but still... Also, the beach entrance for the resort is connected to the beach club access for the larger Shipyard communnity. This was only a problem because the beach area just outside the resort tended to be quite crowded. However, everyone was nice and we had a great time.
The resort's pool and beach were excellent. We had no problem getting chairs at the pool, and the beach was lovely. At high tide, the beach gets really crowded because it shrinks so much. The Sonesta is pet friendly as is the beach. In the late afternoon, there are a lot of dogs on the beach.
The rooms were very modern, friendly front desk, large variety of food at buffet. All you can eat, with band duo. The Easter buffet check was a surprise, did not get a price or menu beforehand. Check was $115.00 buffet dinner for two, +$15.00 tip for great service, and we did not order extra items. Total for Sonesta Seacrest Easter Buffett for two was $130.00!!! Wow!! Will return, but call for price of buffet first ;)
Room was good and clean, on par with the Marriott properties (Courtyard, Fairfield, Springhill, etc) we normally stay at. We didn't make much use of the resort amenities, but the grounds were well-kept.
Perfect Spring Break! We stayed at Sonesta for three nights in early March and had a relaxing respite from the stresses of work, and for our 14 year old son, schoolwork. Beautiful lobby, with lots of seating. We brought some games and puzzles, and there was plenty of space to play. The pool areas were beautiful, and the jacuzzi was steaming hot. Our room was lovely, too. Nice fluffy bed and tidy bathroom. Great beach area. A private event was going on in a covered, outdoor dining area, and it looked so neat to be oceanside and have a party. Everyone was friendly and helpful. We would definitely stay at Sonesta again.
Hotel grounds were beautiful. Pools were nice. Staff was friendly and courteous. Rooms were clean and modern. One feature we really loved - tiny floor lights that kicked on when you stepped off the bed. Only activated at night, they allowed you just enough light to see your way to the bathroom without knocking into things. Not a problem exclusive to Sonesta, but by 10:30am all the pool chairs were "reserved", and you couldn't find a seat let alone a couple chairs together. Guests reserving multiple chairs early in the am and then leaving their "towels" on those chairs all day long preventing their use by others is a problem systemic to this industry and really needs to be addressed.
Very clean and well kept. We had standard king bed without ocean view. Staff very friendly and accommodating. Didn't use restaurants but exercise room was nicely equipped and modern.
The location was great! Only minutes from downtown. The view of the marsh was nice. Kids eat free for breakfast and dinner, although we did not eat at restaurant it was a nice promotion. Nice channel list for kids. 1. We did not have a shower cutain at all in the bathroom. 2. The staff was just so so. We were rarely greeted when entering and rarely recieved a good bye when we left. I don't want to sound picky, but I didn't ever feel like we were a valued guest. 3. The bathroom was filthy! Hair berets found on the floor and the sink(was it not wiped down?). Mold in the shower and residue/hair all over the towel rack. And again, we did NOT have a shower curtain, so water went EVERYWHERE! They also had a tile floor, so we then had to use all of our towels to prevent from slipping. 4. Pool was way too hot. I would guess it was 85 degrees and it was 99 degrees outside in July, so it was not refreshing at all. 5. There was only 1 elevator working which meant long waits. 6. The door to the fitness facility would not open, so I am not sure how to rate it? 7. Not a good experience, unfortunately.
Stayed for 3 days to get our Marine. Enjoyed. Very friendly.
Restaurant has reasonable prices, nice little bar with indoor and outdoor seating. Funny bar tender! This was our second time staying at this hotel for Marine graduation. We would recommend this hotel to anyone.
Room appeared to be clean. Bed was very uncomfortable, made noise when you turned over. Also, room was very stuffy, ac get cycling off and on every few minutes and you could not regulate the temp
Great Value, clean, comfortable, great staff. Overall great experience.
The staff was excellent Kristi, Curtis, Donna, and Lindsey were the best.
The location is good . The facility is bright. Easy to access.
Breakfast staff was inadequate and understaffed on Friday (graduation day from USMC MCRD. Every Friday occurrence.)
The hotel was no great shakes. Could not change the shower head for a different setting. Heating/cooling system was sketchy. Had to go thru all channels to change stations on tv, could not input directly. Breakfast was just average.
Clean comfortable bed Excellent breakfast bar No complaints
The town of Beaufort was wonderful and the hotel was a deal compared to others. Beds were very uncomfortable and need to be replaced. Hotel needs some updating.
The room was spacious and clean. Location was wonderful and the staff were great. Our bed was horrible. It was suppose to have a comfort select dial. Either the dials didn't work or the bed was worn our or broken. Did not sleep much at all, either of us.
Very nice place. This is our second stay and will repeat if the opportunity presents. The cookies at reception were stale and hard as rocks.
We liked the room. It was bigger than most. There was a beautiful view of the marsh from the room and parking area. Very convenient for sightseeing in Beaufort and the nearby islands. All of the heated foods were gone at breakfast (8:30). The fruit mix was nearly empty. Grabbed a bagel and checked again later. Still no eggs. The seating area was only half full.
Loved the contemporary feel and decorations The bed was SOOOO uncomfortable. We both woke up with sore backs both mornings we were there. Also, the bed sheets are very "damp" feeling when you get in them to go to sleep. Know it's because of the humidity and lots of air conditioning...but maybe the rooms need to be aired out every once and a while, or get a dehumidifier maybe?
The breakfast was good The pool was disgusting.Tub had rust stains in it.The AC dididnt work so I burned up while sleep.The hotel ran out of body towels so just gave out hand towels to dry out off with
Was within the mileage distance of my final destination. Was peaceful at night without noisy interruptions of sleep. All the hallways and my room had a very heavy citrus air freshener smell which to me is a sign of covering up bad odors vs. removing bad odors. There was no hair dryer in my room even though there was an obvious spot on the wall for it. Tv broke last day
The management and customer service was EXCELLENT!! The staff was SUPERB~~~ (THAT'S IT) Even though the cleaning crew was awesome, the rooms were in poor condition. The curtains were torn, the bathroom was dated and the tub was broke. The windows opened with no screen, the pool area was horrific. There were lots of roaches
I paid for two double beds & they gave my room to someone else. I had only 1 bed . I was not helped or refunded for a lesser room then I paid for.
The Manager was very nice and helped us alot. It was an extremely noisy neighborhood. Also there were adults and children running up and down the hall. I tried to call the front desk but no one answered the phone. Very frustrating.
Friendly front desk staff Food service staff were not attentive at all. During my time in dinning area, they were constantly having to be asked by guest to attend to issues n the buffet line. Also, meet to change the eggs. They were like the chow hall eggs in the Marine Corp.
Nothing Everything, The towels looked old and discolored they should get rid of them. The pool looked gross. The shower looked gross and in need of repair. The breakfast was non- existing or cold. They also over billed us!
This guest did not leave comments about this hotel.
Clean and well kept and the staff was the friendliest that I have encountered! There was an issue with the charges on my card but that was resolved the very next day!
TV dI'd not work in one room and it took them 4 hours to fix it. By that time of was time to go to bed. The other room had a nasty dirty toilet. Not impressed.
Location, very close to Marine base Coffee maker did not work in my room requested to be fixed twice but they didn't have extras
The staff were very friendly and helpful. The bed was comfortable and we had a good night's sleep. The hotel is convenient to Parris Island and they begin serving breakfast an hour early on the days of Marine Family day & Graduation Day. No shower curtain in the room. The phone did not work when I tried to call the front desk. I could not get anyone when calling by cell phone. At 4:30 in the morning, not getting dressed and going to the front desk.
I surprised my wife with a weekend trip to HHI for Valentines Day and Marriott did not disappoint. The rooms are recently remodeled so everything was clean and new. We enjoyed working out in the fitness room before going out to dinner each night. Although it was too cold to swim, we enjoyed the views of the ocean from the pool deck. The staff was friendly and professional the entire time, wishing us a happy Valentines Day with a smile on multiple occasions. I recommend highly- great value for the level of service and amenities.
I loved the ocean view from my room. The TV guide for the different channels was sticky. The bathroom needed an exhaust fan.
Workmen started working at 7:30 am in the room next to us. It was very disturbing. Nothing was done even after I called the front desk.
I really cannot say enough about everything I enjoyed at this hotel. Location, view, friendly and helpful staff and one of the most comfortable beds I have ever slept on are only a few highlights of my favorite parts of my stay. We also ate in the hotel restaurant and the food was wonderful as was the waitstaff. I can't wait to plan a trip to come back.
Due to an emergency we did not get to stay after checking in. We received a call that because of a forest fire threatening our home we didn't get to stay I think a refund of at least 3nights should be in order but that won't happen. I will warn everyone I know to avoid using this agency for bookings.
Everything was great
The hotel was neat and the staff courteous.
The beds were comfortable and clean and the staff was excellent. The hotel was mostly full of marine families who got up at 5:45 for some event and the door slamming was very loud. I would recommend a room on the second or third floor at the very end of the corrider unless you are getting up early.
good breakfast in the morning, well-kept, clean rooms. good location with regard to downtown beaufort. very friendly, helpful staff. complimentary internet in the business center.
The staff was friendly and helpful, the room was clean and well appointed. The pool and bar were very nice. The beach was beautiful. The bed was one of the most comfortable I've ever slept in while staying in a hotel. The hallways, and elevator are not air conditioned. They are very stuffy. The restaurant menu selection was slim and uninspiring. The bartender was unable to make common mixed drinks well.
My short stay was overall a pleasureable one. I did unfortunately fiind the prior guests false eyelash on the carpet by the bed. :( I did bring it to the attention of the night desk clerk who said she would note it and adjust my bill, but did not see any adjustment on my bill.
The breakfast was delicious! Good price and would come back for the buffet. The beds were very comfortable. It would have been nice if your website knew it could have told us that it was under renovations. There was some hipcups staying there. The staff was great and had a great attitude going through their transition.
Location was centrally located
Everything Can be updated more
We had a awsome stay at this holiday inn. Rooms and services were great. A real nice place to stay. I didnt want to ever leave. Nothing to complane about here.
I have been coming here for 20 years. Great location both for the beach and Coligny area. Tiki Hut is nice with live music all day. Staff did a great job! Caroline, was very helpful in my room accommodations and had a great attitude. She should be rewarded.
We were given great service from beginning to end! The concierge Gray was very helpful and friendly. Since we came on the offseason, we were able to get an oceanfront room at a weeks notice. We were even able to change the reservation last minute with no penalties. They were much more than accommodating and the location is amazing: right at the beach and Coligny Circle! We will definitely be back again!
The beach was so close The beach house is not a resort it's a nasty old hotel that calls itself a resort.
The staff did not call us back, though promised, about a shirt we forgot in the room. All we wanted was just an answer as to whether they found it or not. We are very disappointed.
loved the beach atmosphere, the tiki bar, the restaurant whose food was delicious. Walking distance to resturants, shops and obviously the beach. The hotel had just been remodeled. Although the bed was super comfortable and there was a small sofa in the room, there was only 1 chair that was very uncomfortable. Also, bathroom was very small, could use more counter space. There was a $10.00 fee for each night that we were not aware, could someone at Kayak look into this?
Very comfortable rooms. Polite front desk. Perfect location. Common hallways were not air conditioned.
Very nice room with a view of historic house just across the street. We enjoyed our morning coffee on the front patio, overlooking the marina. The do-it yourself breakfast was comprehensive and the staff were helpful. A special thank you to the Manager, who through no fault of his or BW, accommodated us when we requested a room change from our original room location. He then sent a bouquet of flowers to our room! Thank you BW Sea Island Inn! We'll be back!
Close to everything in downtown Beaufort. A little pricey, but worth it if you want a quick, walk everywhere location. Bugs made way into our room often. Breakfast could use some flare.
Excellent location and excellent staff. Really gives you a unique feel and experience, I would definitely recommend and would stay there again.
The staff is very friendly and attentive. The rooms are comfortable, with great furniture and fixtures. The shower is one of the best I've ever seen. The location can't be beat. The on-site coffee shop is a great way to start the day. Nothing. Really.
The hotel staff was friendly, carrying my luggage -- even to the first floor and offering complementary turn-down supervise with warm cookies. A quaint coffee shop is nearby, and with my dialy $5 coupon from the hotel, I got a muffin, coffee, and paper for a nominal fee. The decor is updated with rain shower shower heads and a garden tub. TWO televisions as well. Great restaurants are all within walking distance. Parking is at a premium any given time, and I had to park behind a nearby law firm. As a sole female traveler on business, comming in after dark (at 6 pm in the Fall) was not comfortable but manageable.
we arrived late so there was no staff on site but they called us ahead of time to make sure we knew how to get in. the room was LOVELY - from the bed to the cookies they left us to the awesome bathroom... plus french doors that opened for a nice breeze. we didnt have time to stay for breakfast but they insisted on making us something to go - so accommodating and so worth the price! no complaints!
The Westin is a very nice, Vegas style resort hotel. I would have liked to have seen the areas around the pool decks kept a little more ship shape. There were lots of leaves on the seating and decks. It seemed like they were on their off season staffing levels, so not all tasks were being attended to immediately. If I had paid full price to stay, I would have been disappointed.
Beautiful location, modern clean rooms, very nice pool area, very friendly and professional staff., That I did not stay long enough
Extremely clean + well appointed rooms and beautiful beach. Pools were excellent and the hotel had a luxurious feel to it. Staff was friendly and helped when asked. When I checked in, they asked when I would check out. I told them I would check out at the latest time which they said was 12PM. They DEACTIVATED our room keys by 10AM. We had to wait for 15 minutes (wet from pool + beach) for someone to come to let us into our room. The women who came acted like this situation is normal. (Never happened to me at any hotel I stayed out.) You shouldn't ask for check out time if your not going to keep my keys active until I actually check out. When we got to our first room and attempted to turn on the shower, sewage came out from the tub. It was disgusting but we were immediately given another upgraded room and everything was fine.
Ocean front . Parking
Pool facilities are great,the lay-out of the resort good, good amount of shade around pool good waiters to come to your chair. The resort location in Port Royal was good close to good golf courses. Check in was easy and check-out a breeze! Staff were friendly and helpful! no negative items
location, atmosphere, staff, hotel condition, location messy, too many rules, poor hours of operations,
Beautiful location on Hilton Head Island, with great beach and pools, whirlpool. The grounds were gorgeous and well maintained. The bed was extremely comfortable, rooms were very clean and quiet. The staff was awesome...classy place!
Friendly & Clean
Cleanliness and comfortable beds. Smokers clustered outside at rear entry door. Smoking should be further restricted on premises.
I loved the fact that my room was not only decorated nicely and fitted with chic, contemporary decor, but it was extremely clean as well. Also, my bedding, especially the pillows were very soft, plush, and overall comfortable. I love how the toilet has it's own little room which is revealed by a cute wooden sliding door. I had a very nice room and an even nicer stay.
Newly renovated. .. rooms looked exactly as the photo.. got a great deal for 2 nights... rebook for next weekend. Hidden gem! Minimal breakfast. Even though hot, it was kinda bland.
rooms look nice (decorating wise) recently renovated decent price hair all through our bathroom and stuck to our towels loud noise throughout most of the day due to continuing renovations some (not all) of the staff was rude
The decor of the updated rooms is quite beautiful and tastefully done. The bed was one of the best sleeping hotel beds I've slept in. Breakfast was delicious and included a variety of choices (hot foods/cold foods/fruits and beverages) with adequate amounts for all guests to be served. Hotel is very customer oriented and the location is central to downtown and other area attractions. There was a slight musty odor in the hallway.
The room was very nice and comfortable. The staff was friendly and courteous. The breakfast was surprisingly varied with eggs, biscuits, and gravy, to compliment the routine continental breakfast. The hallways had a slightly musty odor and the room was VERY far from an elevator.
I only had to sleep there one night. Upon arrival the toilet was clogged and backed up to the brim with the previous guest's fecal matter. The fact that the cleaning crew didn't even notice this (or at least did nothing about it) left us with many doubts about the cleanliness of the room.
Only complaint I have is that they had no canopy cover at the pool and it was 106 degrees out.
This guest did not leave comments about this hotel.
Nothing cockroaches ... caused me to sleep in my clothes and afraid to sleep with mouth open..made me very uncomfortable. I was told that the area was sold out. Didn't eat the free breakfast for obvious reasons.
The pool was nice Extended my stay was overcharged $135 overdrawning my account, and forcing me to stay on the streets the staff was hardley willing to help me with this.and almost ruined my entire vacation. they offered me no compensation besides reversing charges.
None thing From the rude customer service desk representative to the moldly and musk smelling room oh did I forget the wet carpet in front of the vent
This guest did not leave comments about this hotel.
It was very hot, given that it is August, and the AC in our room did not work. When we came in it was ok, but not a comfortable temperature. We turned the AC down as far as it would go, and no change in temperature occurred.
I found a bed bug!! The neighbors next to us found one too..it was the worse experience I ever had..I will never stay there again.You are lucky if I choose not to sue..
The breakfast was the best part of my stay. There were different foods to choose from. The location of my room was quite far from the elevator.
Have stayed at this hotel several times and the staff is always friendly and professional Killed two very large cockroaches in my room during this stay. Door would not open/close without difficulty. At breakfast the gravy for the biscuits and gravy was cold.
Location to town center. Pool water needs cleaning.
I loved the hotel layout plenty of room I didn't not like that fact that we saw dust over the furniture & hair inside the tub.
Location TV broken upstairs. Woke up at 3am by noisy neighbor. Turned on the lights and saw a huge roach run across the bathroom vanity. Could not sleep the rest of the night.
Room was clean. There is an $11/night fee that is the small print. Misrepresents the cost for the room. Would have liked to see the breakfast contain some type of meat and eggs.
Kitchenette in room. Nice facility. It's not in a beach and just off of a main road. Not much property but cute pool area with pretty surroundings and easy access via car to all of Hilton Head.
Noisy refrigerator. Staff did not respond to our complaint.
Room was clean, bed was comfortable, nice porch area. Staff was EXTREMELY unfriendly & unhelpful while we were checking in, check out staff was great. But check in staff acted like we were the last person they wanted to talk to and they had us wait for 15-20 minutes at the unattended counter before anyone even appeared and gave no apology. I also questioned why vehicle information was needed and the answer given was 'because they need it' and I asked again because I don't usually give out license number and car description without a cause and then she rolled her eyes and stated that it was in case of cars loitering, to which I then filled it out after my annoyance level growing even higher towards her. The two boys the next morning were great though, like i said. Very helpful.
The guy who covered the front desk in the afternoon was extremely helpful and friendly. The room was nice and comfortable. The pool and hot tub were nice. The grounds were pretty and well maintained. It was a good location. Easy drive to beach. Only issue was unhelpful and unfriendly woman at desk in the morning.
Pool rooms Staff could have been kinder and breakfast needed protein
Good location (across from the Fresh local supermarket) Good size kitchen for extended stay Breakfast (cold continental with toasters) Things are showing their age and use: the carpet, the interior, the bathroom, the tennis court (unplayable-needs major repair), the bathtub drains a bit slow, etc.
Close enough to Parris Island to see our son, a short drive to the beach. Room was clean and comfortable and larger than expected. Nice to have a kitchenette. Nothing really.
The cost was reasonable and the room was extremely comfortable The mattress was so comfortable, usually a rare thing in a hotel/suite that is so reasonable. Enjoyed the daily maid service. I liked everything about Parklane. The complementary breakfast was nice . My idea of breakfast is more likehot grits, eggs and toast. This was nice anyway.
Staff was great, accommodations were just what we needed