it was unclear if my hertz gold account was applied
we weren't able to look at the car together to inspect it, i just had to take pictures
Mar 24 2016
hilton head rental
Pros: we got an upgrade at no cost
The price was reasonable
Cons: Hertz desk was extermely slow with 4 people waiting in line .It took us 45 minutes to get out of the airport.
The car knocked and I felt like something was going to fall out of it
Sep 12 2016
Given car with tire problem and forced to pay for
Pros: The employees were really nice at the Hilton Head desk.
Cons: However, I was given a car with "branches that needed to be removed from the undercarriage." Yet the staff said it was the only car they had available for me. It had only 3/4 a tank of gas even though the paperwork said it was full. It still had trash in it from the last people. It was clear that it hadn't been properly inspected. About an hour later, the car gets a flat tire. I'm forced to pay for a new tire because as they put it "I couldn't prove there was a pre-existing issue." Maybe not, but if the car had been properly inspected, this might have been prevented. Overall, disappointed with the poor customer service from the call center and the drop-off location in Miami, the lack of thoroughness in Hilton Head, and the attitude of "its not our problem unless you can prove it."
Dec 13 2016
Pros: No line. Agent was personable.
Jul 28 2017
Buy your car insurance online beforehand
Pros: Great car, easy check in/check out, good price.
Cons: The car insurance was sooooooo expensive, more than the rental car itself. Usually I purchase the insurance before I pick up the rental, but this time I forgot and boy did I pay. Also, I was 45 minutes late with my return so I got charged for another day of insurance. They got me good.
Aug 8 2017
No car available and poor customer service handling it
Cons: I was unable to get car because the rep said none were available. He said because I had a debit card he couldn't rent me one even if he had one because they don't except debit as payment without a deposit. When I said I was ok with the deposit he said it didn't matter because the payment couldn't be made using a debit card. When I showed him hertz had already charged my account for the rental he told me to take it up with kayak. I left without a car and called hertz twice explaining the situation and both times I was told I'd receive a refund. The first time I received a credit which was then again debited from my account 2 days later. The second time has resulted in nothing. I get the debit card policy but this was handled poorly from the start and I'm out $65 with no reasonable explanation or response.
Oct 29 2017
Pros: A fantastic experience!
Nov 6 2017
Hi 2 TPA
Pros: Price and ease of car.
Cons: Car interior was full of stains....was surprised of the condition.
Dec 24 2015
Cons: Dirty vehicle
Jul 4 2017
Could've been better
Pros: Friendly customer service at pick up. Easy online rental
Cons: Car was VERY low on fuel- when I started the trip I began to notice 20+small sugar ants all over the dash. Still have not received a receipt for the car.
Cons: Huge line. Booked few hours earlier but they had no record of my booking. Had to wait for clerk to call her manager, leave a voice mail, then wait for him to call back in order to get a car. Didn't get the car I wanted. Didn't get a receipt, temporary registration, or any documentation from Alamo or Kayak. Initially told car had a full tank but was only half full. The clerk also told me the insurance I bought through Allianz didn't cover damage to the car despite that being incorrect, then she charged be for Alamo insurance without my consent which I had to call to get a charge back a few days later to correct. Terrible experience.
Feb 27 2017
Easy to pick ip, friendly service, great price
Pros: The pickup was quick and easy. Nice car. Very easy
Mar 12 2017
Young Driver Fee
Cons: I am 24 so I accept that I needed to pay an extra fee. However, when I booked, I correctly input my age. I was not charged the fee until I actually picked up the car which I found frustrating.
Also, there was no cruise control.
Mar 16 2017
Cons: I made a reservation and specifically asked there was a car available on the phone while speaking to a person, not the computer, but when I arrived to pick my car up there was not a car there!!! When I questioned the attendant, he said there was nothing he could do for me. Consequently, I ended up spending over $100.00 more than I should have because another rental (Hertz) said they only had a van. I believe this should be Alamo'so responsibility. I also believe the attendant could have been much more helpful! He at least could have checked with all the other rental companies to see if there was a cheaper option. I would really like a response!!!
Mar 20 2017
Cons: First time to the airport so it was a little tough to find.
Pros: I liked the overall service. The two reps I had contact with was very polite and helpful.
Cons: When I got there I didn't know I had to bring 2 utility bills and pay a 150 refundable deposit for the rental. I asked the rep why I didn't know.. She said that most third-party sites don't have regulations. I had to go back home and retrieve all these items.. Which was a hassel to do being that I have only one bill in my name at my residence. This needs to change because you guys will miss out on money.. As long as the person has the money.. Let them rent the car. I later found out this rule is for debit card users only.
Feb 26 2017
Pros: Staff were super friendly and helpful.
Jan 9 2017
Easy breezy transaction
Pros: Enjoyed the easy transaction from beginning to end!
Mar 22 2017
Oversold on cars. No car given
Pros: The company didn't have a car for me.
Cons: The company didn't have a car for me.
Apr 3 2017
Pros: How quick the drop off process was.
Cons: The person at the front desk was quick and cordial if not a bit under enthusiastic to be working compared to his counterparts in Charleston.
Cons: There was no car available at the location or on the whole island.
Mar 8 2017
Pros: All good.
Mar 20 2017
Pros: Nice car. Pick up and return easy.
Cons: The price.
Apr 7 2017
Not happy with car
Pros: Car ready when I arrive. Quick return.
Cons: There was no cruise control. This was not stated to me at check-in. Yet the agent asked where I am going. I was traveling over 800 miles in 2 days. The agent asked me about other things. The brakes pulled a little. Gas mileage on an small car was not great. There was a refundable $200 deposit that was never told to me before I booked the car. They had my credit card. Why do they hold $200. I am not a new driver. Had better experience with other car rental companies in the past.
Apr 15 2017
Cons: The Thrifty agent was not there, so I was stuck without a car and I was trying to make a flight at a different airport. I had to rent a more expensive car at Hertz in order to make the flight. This was awful, and I am going to contact Thrifty reimburse me.
Cons: Failed to have my reserved vehicle causing me to rent a car from another company at 10 times the original rental rate. Not $10. Orders of magnitude. Then demonstrated no concern over not having vehicle. Should be sued by the attorney general.