Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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9.5 "Awesome vibe."10.0 "100% said it was a
stylish hotel ." 9.4 "94%enjoyed the friendly atmosphere ." 10.0 "100% thought thehotel was luxurious ." 8.8 "88%enjoyed the lobby entrance ." -
9.4 "World class service."9.6 "96% found the
staff to be very friendly ." 9.6 "96% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." -
9.2 "Terrific location."10.0 "100%
enjoyed the restaurants & bars nearby ." -
8.9 "Comfort level is high."9.3 "93% thought
rooms were spacious ." 9.7 "97% said thebeds were comfortable ." 9.2 "92% liked thebig bathroom ." -
8.9 "Very nice wellness & sports facilities."
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6.1 "Average cleanliness."5.5 "Only 55% said
rooms were clean enough ." -
5.2 "Average value."
Overall Rating
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9.2 "Awesome vibe."9.3 "93%
enjoyed the friendly atmosphere ." 9.7 "97% thought thehotel was luxurious ." 10.0 "100% said it was astylish hotel ." -
9.2 "World class service."9.6 "96% found the
staff to be very friendly ." 9.7 "97% thought theservice was very professional ." -
9.1 "Terrific location."
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9.0 "Incredible bar."9.3 "
Delicious alcoholic drinks , according to 93%." -
8.7 "Comfort level is high."9.6 "96% said the
beds were comfortable ." 9.3 "93% thoughtrooms were spacious ." 9.4 "94% liked thebig bathroom ." -
6.2 "Average cleanliness."
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4.9 "Value below average."
Overall Rating
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9.3 "World class service."9.5 "95% found the
staff to be very friendly ." -
8.4 "Breakfast is good."
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8.3 "Rooms are great."
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8.0 "Food is delicious."
Overall Rating
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9.4 "World class service."
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9.1 "Very comfortable."
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8.2 "Rooms are great."
Recent reviews
- All reviews
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- Neutral
- Negative
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6.8review from
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
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8.0review from
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
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8.0review from
Amazing Room and service would highly recommend The selection of food in the great room
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8.0review from
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
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7.7review from
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.
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8.0review from
Everything, customer service brilliant, highly recommended. Nothing.
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7.0review from
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
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6.6review from
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
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8.0review from
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
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7.6review from
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
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8.0review from
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
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8.0review from
Amazing Room and service would highly recommend The selection of food in the great room
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8.0review from
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
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8.0review from
Everything, customer service brilliant, highly recommended. Nothing.
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8.0review from
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
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6.8review from
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
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7.7review from
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.
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7.0review from
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
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6.6review from
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
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7.6review from
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
