Shg Hotel Villa Carlotta

Pros: The location was fantastic. Great view on the lake.

Cons: The facilities are very old and not well maintained. Besides few exceptions worth mentioning, the staff was either rude or incompetent. The air conditioning cannot be controlled from the room, so each...

Cons: This was a nightmare: I booked the hotel and contacted them in advance to know if it'd be possible to eat vegan at the restaurant, they said that they had a vegan menu while they got nothing but ...

Pros: Breakfast was good-standard continental Staff were friendly and helpful Although the room was awful it was clean and the lobby and restaurants were spotless.

Cons: We had a triple room which was awful, in desperate need of updating: The ac unit was falling off the wall so sounded like an engine at night and didn't cool the room well, the balcony door was ...

Pros: Staff is very friendly

Cons: it's seem that the rooms reserved for Booking has lower standards as renovated area of the hotel.