Holiday Inn Express & Suites Bellevue (Omaha Area)

Location. Nice personel. Toilet was clogged. Reported this and was handed a plunger. I had to take care of this myself at 10pm. Telephone didn't work in the room.

My family and I were in Bellevue for my grandmother's memorial. We booked a king suite at the hotel several weeks ahead of time, and were assured we'd have the room we needed for our family of five. When we arrived, the space was adequate, and we left nearly immediately for a funeral-related event. We returned to the hotel about 10 pm and promptly went to sleep. Around midnight, the door to our room opened and a group of people walked in. They were thankfully as surprised as we were, and were only looking for an empty room to sleep in. We called the front desk immediately and were told, 'Yeah, we made a mistake.' We were so tired we went back to sleep, but when we woke up in the morning and went to breakfast we were of course locked out because our keys were deactivated when the other group was given keys to our room. I went to the front desk to get new keys and again mentioned the incident and how scary it was, and the front desk clerk said, 'Yeah, our computer system goes wacky and does that. Sorry.' That was the extent of his concern about our safety. Once we returned home, I submitted a complaint on the Holiday Inn Express website and received a form e-mail stating that my concerns had been forwarded to hotel management. I also wrote a letter to hotel management detailing our experience and my concerns about the safety of their hotel, as well as the lack of customer service that we received in dealing with our concerns. It has now been over two weeks since I sent both of those communications and I have not heard anything back from hotel management. Frankly, their handling of the incident so far has been worse than the incident itself. I would have expected at a minimum that they would have contacted me through the information on my reservation, or the information I included in my letter. I did get a second form e-mail from the hotel, saying that they hoped I'd enjoyed my stay, and included the name and priority rewards number associated with my reservation. Exc...