4.8 OkayJun 15 2019
They did not have the size of car I ordered and gave me a much smaller car. Very frustrating. It’s like going to a restaurant and ordering steak and they bring you a hotdog instead.
8.0 ExcellentFeb 7 2019
The rental car was OK.Full tank of fuel at the start would have been appreciated.
6.0 GoodDec 17 2018
never have the car which I buyThey never have the class of car which I buy. I needed an SUV, they tried to give me a car. Its not the same thing!
8.0 ExcellentNov 26 2018
Turned out ok.The truck I got was actually good for the region I was traveling and was comfortable for a person my size. (Very tall)Didn’t have the full size rental that had been reserved over a month in advance. However, they made up for it with gas and satellite radio waivers.
10.0 ExcellentOct 20 2018
Car had a little smoke smell but I know it’s diffic to keep smokers from smoking.
10.0 ExcellentSep 27 2017
Great experienceFriendly staff, quick in & out, and a good vehicle for the weekend
10.0 ExcellentNov 27 2016
Best car rental experience I've ever hadFriendly smiles when I arrived, great rental - clean and great vehicle. Great price. Easy pick up and return. Price was same when I arrived and when I returned.Everything was perfect.
3.6 MediocreNov 21 2016
Rip-OffThe employee was professional.I have been driving out of town frequently for business this year and am familiar with the car rental process. I decided to try Enterprise because the price SEEMED like a great deal (53.67 for a 2-day economy rental) and the drop-off time for a Sunday was later than most car rental companies. However, upon arriving, I was informed that there was a 200.00 security deposit. I was surprised because the security deposit was twice as high as any other car rental company I have rented from thus far. Then, I was informed that because I was using my visa debit card instead of my credit card, I would need to provide two additional forms to secure my rental, one of which could be a utility bill "that shows a current balance", I am not sure about anyone else, but I don't normally carry around utility bills on my person. I pay them and file them. I have to say that, at this point, I was a little astonished. I pay everything cash these days including hotel rooms which generally hold a security deposit for approximately 150.00 (one-half the cost of the room for one evening) and I have never been asked to provide any other form of documentation other than my license. I understand the need for security deposits and had no problem with this even though the deposit seemed a little exorbitant, but to require proof that a customer is current on their bills is over the top and, to fail to inform me of this prior to arriving was just ridiculous. I did not rent the car from Enterprise and instead, drove to the car rental company that I normally use, AVIS. Within 15 minutes of my arrival, I was in a standard car for less than the total fee Enterprise would have rented their economy car to me for even with the additional day rental because of their hours on Sunday. No thanks. Save yourself some time and the hassle. I will NEVER use Enterprise for my car rental needs again.
5.6 OkayNov 9 2016
Would never recommendCar was niceSalesman is a shyster....fast talker. I showed proof of insurance...he snuck it on my bill anyway. My overall Bill should've been around $113 but they billed me $470. They did give me $312 back eventually but I should get more back. I've called customer service, I've emailed three times, no one cares. Nothing but thieves in my opinion.
2.0 MediocreSep 16 2016
There was no car availableNothingThat I reserved a car and there was no car