Accessibility and suitability
Dining
Services and conveniences
Basics
Parking and transportation
Health and safety
Media and entertainment
Bathroom
General
Pool and spa
Outdoor
Laundry
Workspace
Things to do
Family friendly
Fitness
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the best amenities offered at the hotel?
The hotel offers a variety of amenities, including a hot tub, indoor pool, fitness center, and complimentary breakfast. Guests can also enjoy the convenience of a business center, shuttle service, and airport shuttle.
How is the cleanliness of the hotel rooms and common areas?
Guests have reported mixed experiences with cleanliness. While some found the rooms clean and comfortable, others mentioned issues with dirty carpets, old air conditioners, and unclean bathrooms. The hotel is in the process of upgrading its facilities, which may improve the overall cleanliness.
What can I expect from the hotel's customer service?
The hotel's staff has been described as friendly, accommodating, and helpful. However, some guests have mentioned instances of indifferent or rude staff. The hotel is working on enhancing its customer service to ensure a pleasant stay for all guests.
Are there any concerns about the quality of the beds?
While some guests found the beds comfortable, others reported issues with hard and uncomfortable beds. The hotel may consider addressing this concern to ensure a consistently comfortable sleeping experience for all guests.
When is the best time to visit the hotel?
The hotel experiences high season in July and low season in January. Guests planning a visit during the high season should consider booking in advance to secure their preferred accommodations and amenities.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room Away from Airport Noise
Some guests mentioned that there is airport noise, so consider requesting a room away from the airport side if you are sensitive to noise.
Check for Cleanliness
Several guests reported issues with cleanliness, including dirty carpets and bedding. It may be helpful to check recent reviews for cleanliness concerns before booking.
Confirm Shuttle Service
While some guests praised the shuttle service, others experienced issues with shuttle availability. It's advisable to confirm the shuttle service's availability, especially for late-night arrivals.
Consider Room Renovations
Some guests noted that the hotel is in the process of renovating rooms, so consider requesting a renovated room for a more updated experience.
Verify Wi-Fi and Hot Water
Several guests reported issues with Wi-Fi and hot water. It's recommended to verify the status of these amenities before your stay.
Request Early Breakfast
If you have early travel plans, consider requesting an earlier breakfast time to ensure you can have a meal before leaving.
Inquire About Room Upgrades
Some guests mentioned receiving upgraded amenities in their rooms. It may be worth inquiring about any available room upgrades for an enhanced experience.
Address Accessibility Needs
If you have specific accessibility requirements, such as a roll-in shower or adapted bath, ensure to communicate these needs with the hotel staff when booking.
Check for Smoking Smells
A few guests mentioned encountering smoking smells in the hotel. If you are sensitive to smoke, it's advisable to confirm non-smoking room availability.
Verify Amenities Availability
Some guests reported issues with amenities such as the jacuzzi, so it's recommended to verify the availability of specific amenities before your stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | September | $120 | $176 |
Cheapest month to stay with an average 37% drop in price. | Most expensive month to stay with an average 13% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.5 | 1.8 mi | Chicago O'Hare Intl | 3.5 mi |
