Cons: I paid twice as much than the reported price on Kayak!
Pricing mentioned on the website was misleading. I got an insurance from allianz with the deal, which was of no use as it was a third party insurance. It was not clear when I booked it though kayak. I also thought that I am getting a special deal but found that there were only compact cars available, nothing was special.
Jul 20 2016
Pros: Bus between Airport and Dollar desk
Cons: I have been up charged with charges i did not requested
I'm thinking about complaining
Aug 30 2016
Cons: Price and selection
Nov 2 2016
Pros: The car was nice and new and clean.
Cons: the counter girl on checkout had a bad attitude. I asked about upgrading and she basically ignored my question so she could try to rip me off with automatic toll paying. When I returned the car they charged me for an extra gallon of gas ($9.99). Even tho I filled up just before I left the same hotel I always stay in and went straight to the return area. I did the same thing with a 2016 mustang 3 months before and somehow the mustang used less gas than a Chevy Malibu eco? I don't think so.
Dec 11 2016
29900 miles on my Chevy Spark
Cons: My 29900 miler was beat up: scratched inside and out, and had somebody else's chewing gum still in the door. Noise cancelling headphones help a lot for extended interstate driving.
Dec 13 2016
Pros: Check in after returning was easy and quick
Cons: All the up sales they tried to sell me, didn't know the cars
Oct 12 2015
Nice car even though it wasn't the right one. Hor
Pros: Nice car, new, and clean
Cons: Took over 30 minutes In line. The truck I rented wasn't on property, told i have to wait even more, rude service, was interrupted several times bc other customers were sent to cars that weren't in the designated spots. Then they tried to sneak in an insurance I denied. Had to return to counter and have them correct it. After I called her out on it she even still tried to sneak it on my bill.
Nov 10 2015
Cons: I realized upon returning that I'd neglected to refill the tank. They wouldn't allow me to turn around and make a quick gas run. A $100 mistake on my part that they could've easily spared me by letting me turn the car around. I'll stick with Enterprise.
Nov 23 2015
Cons: Shuttle was far too long a wait when picking up.
Dec 14 2015
Rude, run down facility & not helpful
Pros: The woman at the counter did seem to sympathize with me about the situation. Regardless her supervisor was unable to contact customer service on their own phones as well the two company reps had different information on the charges for the rental.
Cons: 1. I was told one price (197.00) and then it was changed (679.00) to a price. After going through phone calls to customer service, the rep who was assisting did change the price. When I returned the car I was charged the wrong price again. I haven't spoke with CS yet to get it reversed.
Cons: I didn't get the option to return the car with a full tank of gas.
Jan 3 2017
Pros: I liked the vehicle which was a Chevy Traverse. It had a lot of conveniences.
Cons: The car exterior was not clean when I picked it up. Nor did it have a full tank of gas. The person who assisted me never disclosed these things, but when I brought it up, they did accommodate me by marking the car empty so I didn't have to fill it up with gas when I returned it.
Another thing to point out is that they didn't have the price I was quoted on the paperwork. It was almost $100 more for the week. I noted this when reading the documentation. They did go back in and check the price of my reservation and lowered it accordingly.