Bensenville Car Rentals

Cons: I rented from Thrifty because it showed the lowest price. What I did not know is that unlike some other car-rental companies I have used, Thrifty charges extra for your spouse to be a driver. It cost be more than $400 extra on a one-month rental for my wife to be allowed to drive. That means Thrifty was actually MORE expensive than other companies. Be sure to read the fine print from whatever company you use. It took about 30 minutes to get from the pick-up location at the airport to the Thrifty rental location that was described as "on airport." The grill of the car was covered with bugs when I picked it up. Apparently, there had been little or no effort to clean them off when the car was washed.

Cons: I frequencies of shuttle. Waited for 35 minutes. They added insurance when I told them I didn't want it Had to drive back to rental location to change back agreement. They charged me a higher rate than the contract rate

Cons: Car had no wiper fluid.

Cons: Hidden charges raised cost of rental somewhat above what we anticipated or would have approved of we had understood them before signing the rental contract.

Cons: Didn't realize that Thrifty was located further away from the airport than I had anticipated. Significantly farther than the other major companies (hertz, avis, etc.) who were located closer to the airport. This wouldn't impact my desire to rent from Thrifty in the future however.

Cons: Picking up the car was extremely slow due to only one person being on duty and moving like it was the DMV. I was the third person in line when I arrived and it took over 30 minutes to get to the counter. Once I got the vehicle I noticed that the rental contract was for $553 instead of the $289 reservation rate. Going back inside was not an option because there were over 10 people in line by that point. The person at the exit gate gave me the managers office number, whcih turned out to be a waste of time because they never answer and will not return calls. I even spoke with the 800 number personnel who left a message for te local manager to no avail. I will never rent form this location again

Cons: The service when picking up the vehicle. The place was so disorganized it took close to an hour to pick up the vehicle and I only had three others ahead of me!

Cons: 40 minute wait in line to get out the door. Only one line so despite reservations had to wait behind walk-up. Only 3 agents, who all sort of came and went at will. The whole process took way too long at 10:00:am.

Cons: I paid in advanced through Kayak.com and Thrifty still charged me extra than the agreed upon price.

Cons: Horrible

Cons: I didn't get the option to return the car with a full tank of gas.

Cons: The car exterior was not clean when I picked it up. Nor did it have a full tank of gas. The person who assisted me never disclosed these things, but when I brought it up, they did accommodate me by marking the car empty so I didn't have to fill it up with gas when I returned it. Another thing to point out is that they didn't have the price I was quoted on the paperwork. It was almost $100 more for the week. I noted this when reading the documentation. They did go back in and check the price of my reservation and lowered it accordingly.

Cons: distance from the airport... it cost $40to get there by taxi... which eats into the money i saved by searching high and low for the best rates.

Cons: All good

Cons: Had to wait for an extra hour for pick up.

Cons: Kayak said they had several vehicles, but they had none.

Cons: Pickup of the vehicle took a little while as there was only 1 staff member in the office to help multiple customers.