Bentong Hotels

It was from the worst experience I ever had . I will never never again reservation desk very unwilling to help .moreover the resturant was a mazing we founf an insect inside the food !!!!!!!!!

The fact that the hotel was new. But unfortunately not really very prepared for guests yet as they are still touching up on areas and the reception is still under construction. That they did not know of my booking and wanted to charge me for other charges when the booking clearly stated there are no extra charges. The mobile reception was poor and i had to log into my mail account to show them the booking confirmation. In short it took quite a while before i could finally get my room keys as they were quite ill prepared at that moment.

Room was comfy and staff were friendly. There was nothing to do and food was very limited.

We feel cheated when staying in this hotel due to the room changes (without revised on room rate) by the hotel reception personnel. 1. The room booked are not as per required specification. We booked 6 rooms for RM400 / each. However, only 2 room are complied with the specs required . The other 4 rooms are on sharing basis (with 1 kitchen & hall) and no revised on room rate. 2. The washroom facility quality is poor, it seems that the pipe and hanger material etc are easily dismantled and the toiled bowl are blocked.

Excellent hotel view at higher floor & nice room... very suitable for relaxing. Poor service, check-in at 11am but at 4pm only manage to get hotel key! Horrible & bad experience... not suitable for family with small childrens.