Fjord Hotel Berlin

my experience was so and so. the liquid soap on the shower was almost empty, i said so at reception desk and lady there discussed against me asking if i change it every at my house! this was out of place and rude and innapropiate answer. Went back next evening and it was still not replenished! then towels were not changed, she told me this was not a hotel, so the if not what is it? it is advertised on booking.com as a 3 star hotel otherwise I would have not booked it! If its almost empty it need sot be replenished so I can properly take a shower period. Then upon my arrival late at night first night I did not know there would be noone at reception desk and hotel closed, i had no keys and i had not received any email explaining this, i was stuck alone in the cold and thanks to the fact that some guest showed up and were so nice to open up for me make a call and get me the keys I did not end up stranded with a suitcase in the middle of a dead end street... i did get the email much later ( next day) and in German. I dont speak nor read German well so it would have not helped anyways. and there was no mention on this fact on booking.com. there was a lot of noise in the morning from cleaners next room so one could not sleep beyond 8 am. This was all unpleasant the receptionist treatment. overall hotel is ok but for a little more one can stay at better 4 star hotels in nearby locations however I did not know. it was my 1st time. Breakfast lady was very nice. Check out was just ok.

my experience was so and so. the liquid soap on the shower was almost empty, i said so at reception desk and lady there discussed against me asking if i change it every at my house! this was out of place and rude and innapropiate answer. Went back next evening and it was still not replenished! then towels were not changed, she told me this was not a hotel, so the if not what is it? it is advertised on booking.com as a 3 star hotel otherwise I would have not booked it! If its almost empty it need sot be replenished so I can properly take a shower period. Then upon my arrival late at night first night I did not know there would be noone at reception desk and hotel closed, i had no keys and i had not received any email explaining this, i was stuck alone in the cold and thanks to the fact that some guest showed up and were so nice to open up for me make a call and get me the keys I did not end up stranded with a suitcase in the middle of a dead end street... i did get the email much later ( next day) and in German. I dont speak nor read German well so it would have not helped anyways. and there was no mention on this fact on booking.com. there was a lot of noise in the morning from cleaners next room so one could not sleep beyond 8 am. This was all unpleasant the receptionist treatment. overall hotel is ok but for a little more one can stay at better 4 star hotels in nearby locations however I did not know. it was my 1st time. Breakfast lady was very nice. Check out was just ok.