The Mandala Hotel

Special thanks to MS. MARKS, who was the only person willing to listen and tried her best to solve the customers problem. My sister slept on a folding bed for one week, which caused her back hurt seriously, MS. Marks agreed to switch us to a bigger room with three single bed, in our last 7days , which made my sister finally sleep well. Thanks for her help Also, extremely thanks to front desk staffs, MS. Gelbert who tried her very best to provide very detailed touring information to us. THANK YOU ALL FOR MAKING US FEEL LIKE A NORMAL Tourist, not because we are Asian！！！！

By press one wrong button, it costed me 1000 euro more, a very expensive lesson and an unforgettable experience. I did not noticed there is one Mandala group with Mandala hotel, and Mandale suites. My travelling budget for staying in Berlin for 12 nights was fit for Mandala suites, but I made a mistake to book Mandala hotel. Two months before I check in, I found out there are two Mandala, so I wrote a letter to the General Manager and told him the story, the manager was nice to reply immediately and said he agrees to switch my reservations from hotel to suites. Unfortunately when I checked in I was told there is no possible to refund for 1000euro in difference， It's really surprised me that such a nice hotel group with such nonsense policy, once customer paid through booking.com, that is done, you can only talk to the wall. 1000 euro completely destroy the image of Mandala name, what a shame. Also deeply disappointed with the customers service center of BOOKING.COM, they can not provide any assistance to help me.