Guest reviews
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Overall Rating
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9.7 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "City centre within easy reach , said 100%." 10.0 "Easily accessible by car , said 100%." -
9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." 7.3 "73% said thereception staff was great ." 8.3 "83% found therestaurant service to be one of the best ." 7.2 "Housekeeping was great , according to 72%." 7.1 "71% said theconcierge service was amazing ." 8.5 "Lovely bar service , according to 85%." -
9.0 "Incredible bar."9.8 "
Delicious alcoholic drinks , according to 98%." 8.5 "Lovely bar service , according to 85%." -
8.1 "Breakfast is good."
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7.2 "Nice rooms."7.6 "76% said the
beds were comfortable ." 9.0 "90% thoughtrooms were spacious ." 8.1 "81% liked thebig bathroom ." 10.0 "100% thought theview was good ." -
5.8 "Average cleanliness."5.1 "Only 51% said
rooms were clean enough ." -
4.8 "Internet is poor."4.5 "55% thought it was
overpriced ." -
4.2 "Value below average."4.5 "55% thought it was
overpriced ." 2.2 "78% said thebreakfast was too expensive ." 3.3 "Theprice was too high for 67%."
Overall Rating
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9.8 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." -
8.9 "Bar is amazing."9.8 "
Delicious alcoholic drinks , according to 98%." -
8.9 "Great service."9.4 "94% found the
staff to be very friendly ." 8.7 "87% thought theservice was very professional ." 7.5 "75% said thereception staff was great ." -
8.0 "Breakfast is good."
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7.1 "Nice rooms."7.7 "77% said the
beds were comfortable ." 9.1 "91% thoughtrooms were spacious ." 8.3 "83% liked thebig bathroom ." 10.0 "100% thought theview was good ." -
5.5 "Average cleanliness."7.0 "70% thought
it was clean ." -
4.8 "Internet is poor."4.3 "57% thought it was
overpriced ." -
4.1 "Value below average."4.3 "57% thought it was
overpriced ." 2.0 "80% said thebreakfast was too expensive ."
Overall Rating
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9.7 "Terrific location."
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9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 8.7 "87% thought theservice was very professional ." 7.1 "71% said thereception staff was great ." -
7.8 "Good breakfast."
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7.0 "Nice rooms."7.5 "75% said the
beds were comfortable ." 9.1 "91% thoughtrooms were spacious ." -
5.9 "Average cleanliness."5.1 "Only 51% said
rooms were clean enough ." -
4.6 "Internet is poor."4.7 "53% said the
wifi quality was bad ." -
4.1 "Value below average."
Overall Rating
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9.6 "Terrific location."
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8.8 "Great service."9.3 "93% found the
staff to be very friendly ." -
8.1 "Breakfast is good."
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7.3 "Nice rooms."8.9 "89% thought
rooms were spacious ." -
6.3 "Average cleanliness."5.5 "Only 55% said
rooms were clean enough ." -
4.1 "Value below average."
Overall Rating
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9.8 "Terrific location."
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8.8 "Bar is amazing."
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8.7 "Great service."9.5 "95% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." 7.2 "72% said thereception staff was great ." -
8.1 "Breakfast is good."
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8.1 "Vibe was good."8.8 "88% said it was a
stylish hotel ." 8.6 "86%enjoyed the friendly atmosphere ." 9.5 "95% thought thehotel was luxurious ." -
6.6 "Rooms are ok."6.1 "For only 61%, the
bathroom was ok ." -
5.9 "Average cleanliness."
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5.0 "Internet is average."4.5 "55% thought it was
overpriced ." -
4.3 "Value below average."4.5 "55% thought it was
overpriced ."
Recent reviews
- All reviews
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- Neutral
- Negative
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10.0review from
From the moment I arrived I was greeted warmly and treated like a valued guest. The service in all areas of the hotel was the best I have experienced at any hotel. The rooms are beautifully updated with very well appointed bathrooms. Entertained clients on three occasions at the Curtain Club. Could not have asked for better service. Nicholas in the Curtain Club should be commended for a job well done. This will certainly be my go to hotel in Berlin for future stays. Not a thing.
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10.0review from
Everything. The room and meeting facilities were excellent. Nothing (well, besides the weather).
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10.0review from
Location at Pottsdamer Platz is excellent; next to the former wall, and well located for easy access to most points in the city. Checking in on Sunday morning after a flight from the US, tends to be iffy, however, the Ritz had a room waiting for me, and were expecting me. The hotel interior is beautiful. Rooms are well appointed, large, especially for European standards, and very quiet. The bar and restaurant was excellent. Only quibble I had was with the gym: small, smelled, and illequiped.
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10.0review from
Staff was amazing, wellness center beautiful Restaurants are fairly expensive
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10.0review from
Staff were "over the top" good. Club level had an added cost.
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10.0review from
Location, rooms, TV screen, friendly, efficient staff Breakfast, while good, is overpriced. They should just make all rooms €15 per person per night more expensive, make breakfast inclusive, and charge the outlandish rate for non-guests. Oh, and put back roast potatoes into the breakfast menu! For those of us with cholesterol issues, all the eggs, cheese and sausages are useless, and make breakfast devoid of anything hot other than tea or coffee.
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8.8review from
Very attentive and helpful staff in a beautiful facility. Chocolate Day special event was wonderful. The room was very nice but not warm enough. Hot chestnuts as pocket warmers are a nice touch. The heating system was not adequate for the cold weather and we had one whole day with no hot water. Breakfast is pricey.
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8.0review from
The quality of the rooms is second to none. The staff were polite and friendly. The lounge area with comfortable armchair seating and a fire was an excellent place to relax after a day's shopping. There were obviously high security guests staying and we had to walk a long way around to get back to the hotel as all the streets were cordoned off - as well as being scanned before entering. Having to explain to the police that we were staying there and had to go through was not straight forward and felt intimidating. Perhaps if we had been given some form of id other than the room key to show it would have been easier.
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8.0review from
We were very impressed with this hotel--our room was well-appointed and spacious, the staff was amazingly professional, helpful, and friendly, and the hotel was beautiful and in a perfect location. We stayed on the club level and we really enjoyed the lounge area--the breakfast was delicious and the staff there was particularly wonderful. We would recommend the Ritz-Carlton Berlin to anyone. We thought the internet access was way overpriced. It was available in the club level, but not as wifi--you could only use their computers. We paid enough for the room and parking--on the club level I think internet should be included or at least wifi available in the lounge.
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7.7review from
Excelent club floor facilitioes( club lounge)
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7.7review from
Absolutely fabulously decorated, marvelous rooms..ranks with the best in which I have stayed, and I have stayed in nice hotels. love the heated bathroom floors. Wish it were on k'dam...but for tourist attractions, it is in a better location.
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7.7review from
quality of breakfast quality of room service
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8.0review from
This is an excellent hotel. Their staff is extremely professional. The breakfast is amazing.
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8.0review from
Fantastic hotel with fantastic facilities. Nice big clean rooms. The Staff was very professional, and very nice. We highly recomend this hotel, and we "will-be-back". Alexander Platz is just out the front door.
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8.0review from
This is absolutely, without qualification, the best hotel experience my wife and I have ever had. Every person on the staff was very well trained in their area of responsibility and understood not only the core concept but also the nuances of being in the hospitality industry. Although the Ritz Carlton is considered a luxury hotel and could never be described as inexpensive, it is a hotel that understands value at every level of operation. I recommend Ritz Carlton and especially its Berlin, Potsdamer Platz, hotel enthusiastically.
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8.0review from
Great Service, Front desk staff and the rest of the crew were great!
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7.6review from
Perfect location and excellent service
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10.0review from
From the moment I arrived I was greeted warmly and treated like a valued guest. The service in all areas of the hotel was the best I have experienced at any hotel. The rooms are beautifully updated with very well appointed bathrooms. Entertained clients on three occasions at the Curtain Club. Could not have asked for better service. Nicholas in the Curtain Club should be commended for a job well done. This will certainly be my go to hotel in Berlin for future stays. Not a thing.
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10.0review from
Everything. The room and meeting facilities were excellent. Nothing (well, besides the weather).
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10.0review from
Location at Pottsdamer Platz is excellent; next to the former wall, and well located for easy access to most points in the city. Checking in on Sunday morning after a flight from the US, tends to be iffy, however, the Ritz had a room waiting for me, and were expecting me. The hotel interior is beautiful. Rooms are well appointed, large, especially for European standards, and very quiet. The bar and restaurant was excellent. Only quibble I had was with the gym: small, smelled, and illequiped.
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10.0review from
Staff was amazing, wellness center beautiful Restaurants are fairly expensive
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10.0review from
Staff were "over the top" good. Club level had an added cost.
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10.0review from
Location, rooms, TV screen, friendly, efficient staff Breakfast, while good, is overpriced. They should just make all rooms €15 per person per night more expensive, make breakfast inclusive, and charge the outlandish rate for non-guests. Oh, and put back roast potatoes into the breakfast menu! For those of us with cholesterol issues, all the eggs, cheese and sausages are useless, and make breakfast devoid of anything hot other than tea or coffee.
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8.8review from
Very attentive and helpful staff in a beautiful facility. Chocolate Day special event was wonderful. The room was very nice but not warm enough. Hot chestnuts as pocket warmers are a nice touch. The heating system was not adequate for the cold weather and we had one whole day with no hot water. Breakfast is pricey.
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8.0review from
The quality of the rooms is second to none. The staff were polite and friendly. The lounge area with comfortable armchair seating and a fire was an excellent place to relax after a day's shopping. There were obviously high security guests staying and we had to walk a long way around to get back to the hotel as all the streets were cordoned off - as well as being scanned before entering. Having to explain to the police that we were staying there and had to go through was not straight forward and felt intimidating. Perhaps if we had been given some form of id other than the room key to show it would have been easier.
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8.0review from
We were very impressed with this hotel--our room was well-appointed and spacious, the staff was amazingly professional, helpful, and friendly, and the hotel was beautiful and in a perfect location. We stayed on the club level and we really enjoyed the lounge area--the breakfast was delicious and the staff there was particularly wonderful. We would recommend the Ritz-Carlton Berlin to anyone. We thought the internet access was way overpriced. It was available in the club level, but not as wifi--you could only use their computers. We paid enough for the room and parking--on the club level I think internet should be included or at least wifi available in the lounge.
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8.0review from
This is an excellent hotel. Their staff is extremely professional. The breakfast is amazing.
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8.0review from
Fantastic hotel with fantastic facilities. Nice big clean rooms. The Staff was very professional, and very nice. We highly recomend this hotel, and we "will-be-back". Alexander Platz is just out the front door.
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8.0review from
This is absolutely, without qualification, the best hotel experience my wife and I have ever had. Every person on the staff was very well trained in their area of responsibility and understood not only the core concept but also the nuances of being in the hospitality industry. Although the Ritz Carlton is considered a luxury hotel and could never be described as inexpensive, it is a hotel that understands value at every level of operation. I recommend Ritz Carlton and especially its Berlin, Potsdamer Platz, hotel enthusiastically.
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8.0review from
Great Service, Front desk staff and the rest of the crew were great!
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7.7review from
Excelent club floor facilitioes( club lounge)
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7.7review from
Absolutely fabulously decorated, marvelous rooms..ranks with the best in which I have stayed, and I have stayed in nice hotels. love the heated bathroom floors. Wish it were on k'dam...but for tourist attractions, it is in a better location.
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7.7review from
quality of breakfast quality of room service
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7.6review from
Perfect location and excellent service
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