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excellent breakfast reception is closed to early in the evening
free wifi,breakfast,staff,location, christmas market
We had a really nice time staying at the hotel.
Nice friendly staff, very designed hotel.
Staff friendly and accommodating. Ample spacious rooms. The breakfast was delicious and beautifully presented. the hotel was not completed, still working on completion, this is understandable. The only really negative was that they would not take my credit card, they stated they were new and that service was not working. I did not take enough cash to cover the Euro 75,00. My husband and I had to scrape together our additional cash to pay and that left us with little to purchase fuel and eat for the last day of our trip.
Nice selection for breakfast It is quite a walk from the centre
We love Ralf and the place itself. Away from the Bernkastel side, it's just a short walk across the bridge. Quiet and pretty but close enough to all the Bernkastel action!
Cleanliness, friendliness of owners, and modern amenities with wonderful breakfast. Location was perfect, walking distance to town.
Very nice staff. The towels were very luxurious, the white walls and purple colors made a nice environment.
The stay at Burgblick was extremely enjoyable. The service was what stands out the most as well as the quality of the hotel. There were gummy bears on your pillow when you arrive. The staff was very informative and provided useful information. Breakfast is included in the price for your stay and was really delicious with fresh fruit, bread, pastries, and meats. I highly recommend this hotel.
breakfast and dinner in the restauraunt access by car was not easy as the street outside the hotel was very narrow and easily blocked
Great location,good food and portions,because we stayed out of season some facilities were not open which can be expected.Will stay again When we arrived the hotel was shut.A Note on the door to say please go next dooor for a key would have made it so much easier.Not good
Location Bernkastel is a delightful town and we really enyoed our stay
our room towards the street was a bit noisy, and very hot due to some kind of heating underneath our room!
The relaxed atmosphare and the service Nothing specific
Room 23 that we were in had mold on the celing in the shower! Not acceptabble!
Location Several items one room broken, such as ceiling exhaust fan in bathroom, since stopper and burned out light fixtures
I can't say enough good things about this hotel, was clean, perfect location, great price, comfy beds, breakfast was unreal.
The restaurant staff are very friendly and the food is first class. It may be a little expensive but portions are large so the main course alone is a good meal. The situation in Bernkastel is about as good as it gets and the town is really delightful and makes a good touring centre for the Mosel.
Friendly personal. Cleanless of the rooms and everything. Large and nice rooms. The kitchen of the restaurant has a good reputation. However, the breakfast was quite short (but good).
the rooms was very good and the food was very good. the red colour in the room was not nice.
It was in a lovely area with a kitchen, living room, bathroom and bedroom
Wonderful breakfast...location was great!
The room was very spacious - especially for Europe. We had a large bedroom, large sitting room, and large bathroom. The owner was very accomodating. I wish the hotel had internet access.
The rooms were very comfortable en have enough space - it was nearly directly in the center of the town - we had a very fine 5 course dinner in the restaurant - professional serviert and with the neccessary explications. The parking was about 300 meters from the hotel. It is situated in an historical town at the bordfers off the mosel (wine region)
Clean. Friendly staff. Good breakfast. Parking in locked area. Funny Shower. No Fire escape exit.
The room was very nicely decorated and very clean. The breakfast was excellent, as was the dining room itself. Overall, very pleased with our stay. Not applicable
Nice location and staff and a very spacious room. The hotel also has a good restaurant
Charming hotel. Very kind and helpful staff. Good breakfast. Perfectly located in Bernkastel. It would have been nice if they got internet available at the hotel.
The staff were very friendly, the hotel seemed like it was 4 star rather than three, we did upgraded to the better room, superb bathroom and all very clean. Good location and I would certainly go there again. We were unable to see the wine celler and taste the wine, we also did not recieve a glass of wine on our arrival which we did expect.
The staff was extremely courteous and helpful. I would recommend this hotel to anyone. Also, the restaurant was excellent. The parking
Very clean, bright modern & comfortable rooms. Food first class and good value. Stuated in a quiter part of the town. Would certainly stay there again.
the hotel was nice and handy for the centre and river mosel, the restraunt and court yard were nice, it was easy to park the car front rooms may be abit noisy thrrough the day with the road outside food was good, they should have there dinner menu in english . but the waiteress could speak english so she helped us with the menu. but they should have english menu
The Hotel was very clean and the staff very freindly. Good valve for money.
Nothing Old bad equipped room, very poor breakfast, hardly possible to drink in the bar, the restaurant was more Mc Donald style, serving as fast as possible to get rid of the clients, to use the table for the next meal. Not German at all!!! We go very often to Germany because of there superbe quality, this was a big disappointment.
Very pleasant staff. Comfortable rooms. Gracious surroundings. Quiet location. Convenient parking. Pet Friendly.
A great hotel, full of charm and character. It is located on the quiet Kues side, just across the bridge from the picturesque Bernkastel. This location means that there is ample and free parking - unusual in the twin town. Our room was spacious and airy. The king-size bed was comfortable with a memory-foam mattress. There was a safety-deposit box installed with no charge for use - nice touch. The buffet-style breakfast provided wide selection - cold meats, cheeses, fruit, yogurt, etc. The hotel's restaurant is excellent, well-priced and the menu is available in English which is unusual in the area - a definite added advantage. The hotel has its own wines too! We recommend this hotel and we will be back! Our only quibble was with the shower - pressure was poor, temperature a bit hard to regulate. Also, there is no reception and the front door is locked!. Once we were shown our room, it was explained that patrons use the rear entrance off the car-park. This works out well but the practice, unfortunately, gives a bad first impression.
we paid the extra for a comfort room, which was nice and airy. The hotelstaff were very good and treated us with nothing but kindness. The hotel itself was spotless, nicely laid out and presentable. The only thing that was a bit disappointing was the dinner menu wasvery limited, if you did not want fish or pork every night it would havebeen a problem, also it would have been nice to have an english translation of the dishes rather than us having to ask all the time. Butthis did not spoil our enjoyment of the holiday.
it was clean, comfortable, food was great and staff excellent
It was such an elegant hotel in the middle of a beautiful town. The staff, rooms and facilities were perfect.
The nice and friendly environment and beautiful old town of Bernkastel Kues. After having seen the room and the beautiful view it offers we decided to add anothe night. --
perfect location, a good price, and very friendly staff
No any bad points
Big, modern and spacious rooms. Perfect loacation. Good breakfast. Many flies in the breakfast rooms (they must do something with that).
Charming staff and helpful. Superb room and view. Decor outstanding for the price. Excellent position. Parking to offload luggage sometimes impossible due traffic congestion necessitating a long walk with heavy luggage from the public car park. Excellent staff not always immediately available. Breakfasr slightly disappointing despite the breakfast area being part of an impressive patisserie.
We booked a Superior Room and were pleasantly surprised by the wonderful views from the balcony. The decor in the room was very nice. I loved the big windows! The bathroom was also very nice and had a great shower. It is inconvient that there isn't someone at the reception desk at all times. I also thought for the price of the room, that internet connection should be free of charge. I had to pay 8 Euro for 60 minutes of internet usage. I only used about 30 minutes and then logged off. Later when I tried to log back on, the T Mobile site told me that I had used all of my minutes.
Location and scenic view. Could see the lighted castle on the adjoining hilltop from the room window. Rooms were extremely spacious and the breakfast service was pleasant and beautifully presented by an English speaking server. They also made easy accomodation for our unexpected late arrival. No telephones in the rooms, so we were unable to easily contact our traveling companions who were staying in another room. Rooms did not have any information about the hotel and services provided, such as the location of the breakfast room, nor did they give you any information regarding the town or area events and places of interest.
The room was clean, confortable and with very nice view over the river
great location- great view of the mosel
The staff were very welcoming and helpful. The rooms were clean and bright and the breakfast was great.
The hotel was in the heart of Bernkastel's shopping and restaurant area. Our stay was made more special when we tried checking out early in the morning and the front desk was closed. We found a couple of employee's in the back and they opened the desk and checked us out and asked if we wanted to take breakfast with us. When we declined she insisted and then packed us some juice, slices of salami, cheese, bread and tomatoes. It was a nice touch to end our vacation. It is a bit of an older hotel and the rooms are quite small, but the service made up for it.
Friendly staff, godd location, godd food.
We had a lovely time in Bernkastel, it is lovely and quaint.Hotel was right in the centre and served a good breakfast. Rooms were confortable and clean for this star hotel
The location in the town center is the major attraction of this hotel and the fact that they have parking for the car although this is seperate from the hotel and is up a steep flight of stairs The room was not very big and the bathroom small but it was always clean.
Excellent location in very nice town center. TV monitor very small,must be updated..Wireless internet not available in rooms.
Cleanliness efficiency of staff good kitchen
good location very steep stairs for older people no elevator.
The staff was very helpful. Transfer to the airport was very convinient for us. The ladies working at the hotel were always in a good modd. Hotel manager too.
Central location and very pleasant room
handy location in lovely town the room was a bit small and the bathroom had a glazed door
Innkeepers and staff were friendly and accommodating. They spoke excellent English.
Very conveniently situated for Bernkastel old town, parking was 300 mtrs away up a slight incline but no charge for parking.Exceptionally clean. We would have preferred to choose what items we would like at breakfast, as is was the waitress brought a set amount every day to each table, some of the things we didn't want or like and what we did like there wasn't an offer of any more.Having said that it was of good quality.No lift in hotel which again was fine for us but needs to be comsidered if you are less able, the rooms were on the 2nd floor.
good chef parking too far away
nice hotel , nice area, clean comfortable, value for money Twin bedded rooms small not allowing beds to be apart. (2 hetro sexual males styed and we both snore!
the view from a fantastic terrasse. No
good location, beautiful old building bathroom was small and old
Terrace with view. Good central location. Free parking. The staff did not make us feel at home and kept reminding us that check was at 11:00. While we were checking out, the staff was on the phone and did not bother to get off the phone while we were paying.
Room with a balcony and view over the town and river Mosele We asked for a 'double room' but what we got were 2 single beds pushed together and 2 single duvets.
The river view rooms were fantastic , hotel generally reflects a bit of faded glory, staff helpful and a good breakfast. Interesting local art on all the walls ! Very secure car park. Meals not available but so much locally not a problem.
The hotel is located across the bridge in a quiet location, has parking. The view from the balconies is good and the rooms are spacious.
Nice, friendly and clean hotel with a handy location and parking facilities. Beautiful view Wish the lights at the beds were stronger. Too dim for reading
free parking, central location limited facilities (no restaurant, no pool, ...)
The room was spacious, clean and had a pretty view with a grand outdoor balcony. The room was cold and difficult to heat - the bath water was warm but never hot.
I think that the Hotel accord with it´s setting.
The breakfast was good and the staff friendly. The location is good in a fairly quiet part of town. I was surprised to find that there was no plans for escape in case of fire. We were on the top floor and I could not see a way out or any sign of an alarm system.
Very nice staff. Very good bed and very clean. There could have been a better light in the room and bathroom. The wife couldn't see to put her make up on.
its a quiet and nice place l dont like the shower and the toilet
hotel was clean and comfortable, breakfast good, location excellent. Was a little disappointed that they were closed early in the evening, so there was no option of having an evening meal, also no bar. Enjoyed our stay
Friendly welcome, good price, very clean
A lovely traditional hotel, with big sunny rooms and a nice old world feel. A good welcome and fine breakfasts. An ideal position in Kues, well within walking distance of all the tourist spots in Kues and Bernkastel.
Nice and friendly Gasthaus. Hotel belonged to atmosphere what there was in Bernkastel-Kues. Locations was good, not far away from the old town center (700 m). I liked the hotel. Toilet door in the room was just thin sliding door, so not for the shy persons.
Access, parking, location. Smoke smell in the dining room.
Two very large double rooms provided as "singles", which was excellent. Quite area only a short walk from town centre. Comfortable old-fashioned style of hotel, lovely breakfast conservatory and outdoor area to sit. Limited amount of parking, but free on-road parking available outside hotel door.
Went to Trier and on the boat to Trabon Trarbac No sausages or full english at breakfast
Hotel is very nice, clean, and staff is very friendly and helpful. The double rate is a bargain. The location is awesome, right on main street, impossible to miss, and within walking distance of most everything...we were pleasantly pleased from the moment we arrived.
The new Bar was nice and the room comfortable The Restaurant was quite hot and stuffy because of a lack of ventilation. Dinner was OK but due to the stuffiness of the room was not enjoyed. The background music is too stuffy and will dull. The main dislike is that we were unable to sleep the entire night because of the road noise.
Nice hotel and perfect location for me an my friends when we were visiting B.K.
breakfast the bed cover and pillows could be bigger
Fabulous view over river. Very close to old town square but quiet. Good restaurant just across road. Footpath to castle right by hotel. Parking OK for us though limited. Could not check in or even leave luggage until 3pm on Sunday - but info did say check in time was 3.
Staff was extremely friendly and accomadating. Our room was neat and clean with a great view. The whole experience wasvery good. I will definately stay there again!
The hotel is a block off the river, but there is nothing in the way to obstruct your view and provides a wonderful view of the city of Kues. The morning staff clerk could use some remedial customer service training.
The Staff was very freindly and helpfull. Our room had a beautiful veiw of the Mosel
Great location if you want to explore Bernkastel on foot, with superb views, well considered layout in what are quite small but very comfortable rooms and a good selection available at breakfast. You need to remember to arrive before 6pm and perhaps phone ahead and check whether on-site parking will be available - it's quite a long walk from the car park if the hotel car park is full. If you have an estate car it may be advisable to use the town parking as turning space in the on-site car parking is very limited.
Good location in the town centre with a view over Mosel river. Family's own wines available with a cheap price. Hard to find, navigator didn't recognise the address.
We were made very welcome, our room was well appointed and comfortable. Parking is a short distance away down a steep flight of steps, but you are conveniently located near the centre of Bernkastel
Situated in a beautiful German town on the Rheine the hotel has a great view over the river and is located ideally for the numerous bars, restaurants and shops so you can easily walk everywhere without any need to use the car.