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We had two adjoned rooms, both beautiful and big, each with balcony, very clean and the staff was helpfull and friendly. The hotel looks actually much nicer from the outside than on the photo.
The hotel staff were very helpful and friendly. After a hard days hiking it would have been nice to get room service for light meals but the hotel does not have a restaurant; good restaurants are newby however.
Beautiful, spacious and perfectly clean rooms and bathrooms, nice location, very good breakfast buffet. The wireless internet connection was not working in our room.
nice room and bathroom it was only possible to have braekfest;mybe the can put an thea/coffeemachine in the room
Set menu at hotel was excellent. Great location near slopes and the lively bars. Disco in hotel was good.
Right in the middle of the ski resort Cleanliness of our bathroom was not given; staff did NOT seem to react to our complain nor to their own findings (portier saw bathroom, but his report did not result in any activity)
nice location, could use the pool at the sister property There were a number of issues we were less than happy with but I'd like to focus on just the most important one. The shower is unsafe and my wife fell and got badly hurt. The staff said this was the first time they'd heard of such a thing happening and provided an ointment to ameliorate swelling.
good position within the town, comfortable room with balcony. Staff were helpful with recommendations for walks, where to dine etc. They spoke good english. The only thing I would hope they changed is the soap in the bathroom; worst ever.
Good breakfast but no "Gipfelies" In South Africa, the Hotels have facilities to make coffee or tea in the hotel rooms. We miised this especially in the evenings before going to bed.
The view of the mountains was superb... No tea- or coffee-making fascilities in the room...
Hotel was clean and comfortable. The staff were very friendly and helpful, with recommendations for restaurants and information about the pistes in the area. Assistance with luggage to and from the cable car would be useful, as this would be more difficult for families or the less able, even if it meant simply borrowing a sledge.
There is a common room where you can play board games with your group. Hotel is in the middle of the village. Despite the steep road it is a convenient location. There was no soap in the bathroom when we checked in. Although they have the equipment, they do not want Swiss residents to pay with a credit card.
The owner spoke very good English and was very helpful and welcoming when we arrived. Very good breakfast buffet and our room had a fantastic view of the mountains and valley below. Wi-fi access was available and free. All in all a very nice Swiss hotel that was very clean and had a nice homely atmosphere. n/a
Very friendly and relaxed
Excellent and friendly staff, willing to adapt to my peculiar dietary needs and to give extremely helpful advice for hiking routes. Very good access to the lift at Fiesch and one of the fastest hotel WiFis I have ever encountered. Would have liked ordinary tea/coffee in the room (rather than camomile) but that is a small point.
Excellent and friendly owner, very motivated to make you feel good. Staff was friendly, very clean, good sauna. Great service, you feel home. Optimal location to piste and trainstation. The breakfast was not satisfying, there were often missing plates and food. The staff was untrained, the restaurant buffet did not have all that was promised on the menu cart. The preparation of food was very simple.
Location was outstanding. Wonderful view. Good food and wine. A lot of activities in the surroudings: paragliding, hiking, skiiing.
We chose this hotel for it's location and facilities -free internet, parking and breakfast. At the place , we noticed more : it's location in a beautiful area, the very pleasant , kind and helpful host, a good breakfast , plenty of information on local trips and holiday opportunities . Nice room with balcony with a direct view to Rhone river and mountains , basic but clean , warm, frigo ,wi-fi. After three days we decide to prolong our stay, and we got immediate approval from the hotel manger ,the charmante lady that made our stay very pleasant. We'll be back for sure .
Fantastic hotel! very friendly.
Very friendly staff. Good breakfast. Wireless internet all over the hotel and a huge iMac in the dining room that is publicly available. Nice views from the rooms.
Warm welcome, clean and adequate rooms. We asked twice for the heating to be turned on, and it did not happen, so we were cold during the nights.
The lady in charge of the hotel was speaking english (not so common in that area) and was very friendly. We could stay in the bar even after the closing time. It is a bit far from the train station and the center. Since there is no dinner service at the hotel, you have to walk down to the restaurants. Our room was a bit dusty.
very friendly staff, nice location, Internet facility The room was noisy due to the busy highway, but only during daytime.
Very friendly and helpful owner. Our room was comfortable and large.
We liked the breakfasts , the beds were very comfortable and we had informative chats with the very friendly owners The only thing we didn't like is that the bedside lights were too bright so that when one of us wanted to sleep and the other one wanted to read that wasn't possible
The hospitality of the Dutch staff was excellent - they made us feel very welcome and helped us with numerous small queries. The room had a balcony and was quite comfortable. Good hot and cold water in the bathroom. The restaurant downstairs had a great menu range and the food was high quality. Only a short walk to a supermarket, bakery, post office, train station, cable car, etc. The free wireless Internet was very problematic, and the staff admitted this frustration. It was also unsecured. Free guest parking is provided, but a street or two away from the hotel (not a problem as you can still offload right outside).
We got a small room, unpretendingly but fully furnished, with bath and balcony; our stay was fine and confortable; hotel people was kind. Good food in hotel restaurant. Room lights and bath ventilation could be improved
I expected more quiet place, that was also mentioned in my booking conditions but not really understood.
Friendly staff, nice atmosphere. Family-run hotel, good value for money.
A good hotel, though pretty basic. They have quite a good restaurant downstairs. Good choice if you're staying for 1-2 nights for skiing/ trekking
The situation of the hotel. Announced as 4star hotel we had a tiny room (Nr 235) a bathroom 75cm large and 2 m long, when the door was closed it was not possible to use it. As weel a wc was in the bathroom but while using your head is almost in the zink. Even the hairdryer had no space it was using the towelhokders.,Shokking for 4stars. At checkout we had 1 night reduction due to this room. Whenever you booking this hotel do not accept room 235 or equals.
The welness center with large bathtub with whirlpool and airpool hydromassage system. We enjoyed it coming back from the long trip to the glacier ridge. We were 2 adults and 1 child of 3 y.o. The publicized price included breakfast and the child in the room. But at the moment of the payment of our 2 days stay we had a surcharge of 80 CHF for the child breakfast, corresponding at the 40 % of the room price.
The staff were incredibly friendly and very helpful with all of our requests. The breakfast was quite nice and served until 11, which was nice! The room was big, modern and had a super view of the mountains. The restaurant was also quite good - dinner was excellent! Wellness Oasis was big and very well kept.
Left the wrong key for me and I wasnt able to get hold of anyone to correct this.
It's easy to find from Brig railway station, walk about 10 minutes. Too simple and crude furniture in the room, indeed no garbage bin.
very comfortable and warm room , the breakfast is sooo good, the ower is quite friendly and talktive basically nothing dislike, only the sheets and the cover are a little old. maybe they can change the new one
The owner--he took us under his wing and even prepared breakfast for us and took us to the train terminal. no--there was nothing we did not like.
It was perfect, clean, confortable and the staff was very professional, polite and kind
Very little. The menu was not what we would have expected at a hotel, e.g. beefburgers. No choice at breakfast.
Very clean - good size room and comfy bed. Excellent restaurant attached and staff went out of their way to be helpful. Good stopver hotel The outside was very tired and not very welcoming. I guess a general refurb is due throughout but it didn't spoil our stay.
Great Wifi connection and friendly helpful staff!
Excellent small Swiss hotel, extremely good and helpful staff (even drove me to station when no taxi available in rain!) Good bar/bistro restaurant in hotel. In Naters rather than Brig (about ten minute walk) - ok for me but perhaps not for those with walking difficulties or heavy luggage? Only fair value but this is true for all swiss hotels.
Arrived late as we had delays but experienced no problems. close to train station but quiet.had a triple room for kids
This hotel served as an excellent base for our trips to nearby mountains, Zermatt and Saas-Fee.
Friendly staff. Good restaurant and breakfast. It is too warm in the rooms during hot summer days. If you keep the windows open it is quite noisy as there is a street.
Big, comfortable room. Clean and pleasant!!
It's in the center and yet quite. The Rooms are clean, staff is friendly and helpful. There was no sheet to cover instead only the duvet. Not comfortable when the temperature in the room is about 30°. The brown tiles are not everybody's taste, however, some rooms had a friendlier bathroom color.
Staff were friendly and helpful. The hotel itself and the room very dated and there was noise of dripping water in the heating pipes.
Located near the train station. There is a market nearby. They gave me a fan for my room after I could not stand the heat(no A/C, no ventilation through the one window.)WIFI worked well. Very good breakfast. I had to wait 30 minutes for someone to come from the restaurant and help open my door( no one at the desk). The room was extremely hot.