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The accommodation had excellent facilities and was spacious. The owners were very helpful. The hotel was situated in the centre of the village and was close to several restaurants of excellent quality.
location and staff really helpful
Friendly owners, happy to assist in any way; local attractions, directions, local knowledge etc. This charming family also run a Breton style restaurant serving Breton cuisine. Breakfasts were very good quality and value. Rooms were serviced and tidied daily and always impeccable.Convenient location in a charming town with something going on in town most nights. Nothing.
Very central to Bidart centre. Clean and welcoming. Great to have parking at reasonable price. None
Good location, welcoming hosts. Well decorated, clean and spacy rooms. Parking next to hotel (free between 19.00-09.00). If room faced to the street - it can be rather noisy.
The room was bright and airy and the owners very friendly. Situated in the middle of the little town it was easy access to restaurants and only a short drive from a large supermarket. The hotel was not as close to the beach as described.
Helpness and friendliness of proprietor and his wife
Friendly & accommodating staff; accommodation was large and user friendly; half hour drive to Spain & other villages & hamlets in the Pays Basque.
The hotel was clean and quiet and comfortable; generally the staff were lovely, particularly the proprietor's son, who was very friendly and went out of his way to help, even booking taxis etc. The hotel itself was perfect, but the proprietor was quite gruff with us on the last two nights of our stay. He was not at all friendly, telling us only to make sure we had checked out by eleven the next morning, not even asking us if we had had a pleasant stay. His aggressive attitude gave a sour taste to an otherwise relaxed and agreeable stay.
The location of the hotel is excellent, overlooking the beach and not too long a walk to restaurants. Pool area is excellent. Room very comfortable. Food and drinks in the hotel are very expensive.
Everything the service and room was excellant no
It was a lovely 10 minute walk along promenade into town centre, a walk we enjoyed a couple of times a day! Also spa in hotel was really nice. Beds were huge and really comfortable. Had a great weekend in Biarritz!!
location rude waiter at dinner (didn't eat there again); no hair conditioner in bathroom
Overall the service was impeccable. The staff were very friendly and efficient. The quality and cleanliness of the rooms is second to none. I have stayed at this hotel before and will do again - I look forward to it. For some reason this time, the breakfast service was poor. The staff were 'distant' and seemed to be falling out amongst themselves. On one day, we didn't get our coffee for about 20 minutes and on another, the restaurant ran out of plates, so people were putting bread, cooked breakfast etc in a cereal bowl. There seemed to be no urgency, nor desire to provide a good service. This was a pity and contrary to every other service in the hotel.
The location was superb right on the sea front . Rooms quite spacious with comfortable beds and bedding. The indoor and outdoor pools were heated with plenty of sunbeds
Location and ocean-side views over-priced food and drinks
The bedrooms were extremely comfortable and tastefully furnished. The pool area and spa were fantastic with wonderful views over the crashing waves. It is a wonderful beach location. We were led to believe from the web site that all rooms had sea views. This is totally wrong and you only get a sea view if you pay a premium price. We were disappoointed to be given a room at the side of the hotel immediately above the staff smoking area. This was our biggest complaint. Our other complaint was the cost of meals in the hotel. Breakfast was 28 euros each and we were not prepared to spend another 56 euros every day for breakfast, so we were reluctantly forced to go out for breakfast every day. Had breakfast been more realistically priced at say 15 to 20 euros per person then we would have had breakfast in the hotel.
beds were comfortable Reception staff were good at check-in. Concierge staff make a very good effort waited 15 minutes for valet to get my car, while other guests were more important. during this time, one valet was loading another guests car, another was told by the reception to take bags to a room, although I had pointed out that I had been waiting for my car for a long time. food was extortionately expensive. breakfast quickly became boring. room service most expensive, and most limited I have ever come across. we once tried to have lunch at the hotel, but despite asking the restaurant hostess to point out to the staff that we had been at our table for a long time, with no service, we eventually just left, having not had our order taken, and run out of time in our schedule.
Staff were most helpful, polite & courteous We weren't advised before the stay that works were being undertaken at the hotel, the hotel was enclosed in scaffolding, our room therefore had no views.
Good location with good parking. None
The room was spacious, well equiped and very comfortable.
Go to beach
The hotel was clean and was quietly situated but convenient for restaurants, shops and golf. Nothing
Beautiful old building that was unfortunately still under renovation. Many parts of the hotel were showing signs of age (the pool for example), but they were actually the mid-century additions or fixtures. I'm curious to see the hotel after the renovations are finished.
Well placed and a very good hotel. The room we had was excellent Bathroom in the suite was not good. The bath was too narrow and shower door inadequate meaning that when using the shower it sprayed everywhere which made it a safety hazard. It would not stop me using the hotel again.
Everything, first class hotel. Staff helpful and friendly. Good location. Old world charm and character about the hotel building. Everything was excellent.
Location over looking both Biarritz La Phare Golf course and Biarritz coast. Clean and quiet swimming pool. Great service. 20 up hill walk back from centre of Biarritz. Cost of drinks - 9 Euros for 50cl Biere.
They had booked a large party of young sports men who were out late at night and were very very noisey on their return and distrubed two of our nights sleep.
We liked the hotel the area and the accomadition also the very spacious room and of course the well equipped kitchen
The whole deal. centrally located, on-site parking, friendly staff, clean and bright, fantastic sea and coastline views and the price. I recommend it! I liked it all.
It is ideally located with easy access to bakery and regular shops. It was great to have the small kitchen in the room especially when the kids needed to eat early in the evening. Also the restuarant allowed us to take food up to the room, best of both world's. I would go back to the hotel but I'd bring my own pillow and also to beware that the majority of people staying there are older and I was very aware of having the children running around.
location, room our double buggies did not fit into the lift or the hotel room, also we were not allowed a late check out
location, excellent views and quality of apartment
great sea view with big balcony. fantastic facilities for cooking and keeping things cold. also great bathroom plus ideal for kids and I don't have any! pool closed but probably because out of seasion
The view of the coastline from Le Grand Large was spectacular. The hotel is located within easy access of shops, restaurants, transportation. Having 2 non-working elevators for a period of time was unacceptable for a hotel with 9 floors.
The room and everything in it was sloping. Very uncomfortable and disorientating. The hotel was not full but the hotel allotted what must be the worse room. The bathroom was like a not very nice antique and the noise from outside the hotel horrendous-no soundproofing no double glazing.I feel sorry for anyone staying here longer than one night. One of the worst hotels I have ever stayed in. Depressing experience and worst value for money.
Excellent location and friendly service.
We found all was very good.The car parking in the allocated place was rather difficult but all in all it started off our holiday well.
The location of the hotel was very good The room was quite small and dark considering it was supposed to be 'superior'.
Great location. Right in the heart of Bayonne. Could walk to everywhere from the hotel.
Being so central
Location was good and the price was reasonable. Loved the old fashioned lift. Comfortable and relaxing although it was disappointing that on my second night I was told that the hotel bar was closed. Although it was two in the morning the hotel information pack clearly said that it was always open.
Location and excellent breakfast buffet The room had a slanted floor which translated into a slanted bed - akward sleeping....parking facilities not far away but you needed to collect from and return to the front desk the gate's opening card each time you used it .
location Facilities too basic
Grand old hotel in wonderful position, maintaining its historically high standards. Some confusion about the two restaurants, which seem to share the same dining room but offer different menus.
Pool area , bar and restaurant are excellent. Our room was small and the bathroom was dated.
I liked my staying in the hotel. Good lacation.
Everything, the rooms are luxurious, the staff is professional and friendly, the building is beautiful. The best of European hospitality. And the food...glorious!!!
location and view from dining room place is showing its age, and its cost for rooms and meals are far too high. breakfast for 1 person was 50 euro, about $60 USD. the ocean view room i reserved from kayak was $550, and the only view of the water was from a side window; you had to right up next to the window to even see the water or beach. when i complained, they said that since you can see the water from the window, it qualifies as ocean view. we got misled from the check in girl as to when our room would be ready, and got fast double talk as to what happened. there also appears to be some wiggle room between what we learned about the room from kayak and what the hotel provided. kind of a bait and switch. we won't be back.
Entrance to the Hotel was fabulous as were all the communal areas The room we were issued was in need of repair and re-decoration
Location Location Location Parking Area No Lighting?Staff could be frendlier.
Staff very good and the room perfect. We got upgrade because we were in honey moon.
size of room air condition not working for two nights. blockage in waste water outlet pipe - when advised for the next visitor they were already aware of it but still put us in the room!
Nothing except close to beach This hotel is total rip off. Its way overpriced and old fashioned. Had to pay on arrival.Noisy and food was way too expensive. Never again!
Location Parking was difficult to find, the room was very small for 175euro a night, front facing room very noisy, no working air conditioning.
The space, situation and cleanlines
the location. Very convenient to all main places in Biarritz. the room was nice. The shower was missing the piece to hold it to the wall on top. I was very annoyed when at 3pm I wanted to get some room service and the restaurant was closed! I guess is a problem in France not only of this hotel.
Very helpful staff
I would rate this hotel as a 3 star hotel rather than 4 star. It was clean & nice but not what i'd expect from a 4 star hotel.
The hotel was in a central position and there were parking facilities. The evening dinner was excellent. Breakfast items that were shown on the menu weren't actually available and would have been charged to us at full price had we not complained. The normal room rate is very overpriced but is good value at the special offer rate that we paid. There was insufficient drawer space in the room and the air conditioning unit was very noisy and would not switch off.
Very friendly and polite staff with good English language speaking skills.
Hotel staff were excellent. Very friendly and very helpful. If you are not up early breakfast drinks i.e. coffee, tea can be cold and fruit salad finished.
The staff were extremely helpful .Nothing was too much trouble Needed a shower screen
Have just stayed for a week and the whole experience was fantastic. The staff must be the most friendly and helpful of anywhere in the world.They appear very happy in their work. Brilliant value for money and centarl. Highly recommended by our party of six. Everthing excellent.
Got a modern recently refurbished room, with a very nice bathroom and separate toilet. Hotel is in excellent location, quiet, and very close to the beach and the city center. Staff was very helpful and nice. If you are planning on going to San Sebastian, the bus to the train station passes right outside the hotel.
It was very central to everywhere,airport,beach,bus stops,etc. The lighting in the room could be improved
I thought the hotel employees from the cleaning staff to the receptionists were very pleasant and reception staff tried to be especially helpful, in the light of the French strike and our cancelled flight by Ryan air - who I would never fly with again. The room was rather crampted for two people staying 11 nights (resulting from cancelled flight) I would only recommend 5 nights stay because of the room size factor. There should be larger rooms available for stays any longer than a week.
Very friendly staff, great location, & very clean comfortable room. Breakfast better than most French hotels!
the hotel was very central and we had a lovely room, most of the staff were very helpful and nice and they had a no smoking policy in the bedrooms which was fantastic as most of the hotels in france allow smoking everywhere
location excellent.staff really great .good breakfast and with car parking.its a no brainer -book it
This hotel is a ver especial place The decoration, the food, the view, ..... Very relax and the atmosfare is relax and luxery.. Highly recomended.
Fantastic setting, fabulous food
Beautiful room and surroundings. Enjoyed having breakfast by the side of the lake.
good food , relaxing setting , excellent bathroom / bed , very helpful wine master , in the main very friendly / helpful staff food was generally a bit pricey , head waiter was rude / unfriendly
quiet and relaxing hotel with excellent staff. rooms and pool excellent, we didnt eat in the hotel as we felt that the food was extremely pricey. would not hesitate in going back all the same
The tranquility & peacefullness of the setting, overlooking the Lake with it's own active wildlife; ideal 'escape' from the bussle of Biarritz and St Jean de Lux. The comfort & quality of the Hotel , embracing the friendliness of the staff and quality of the Cuisine.Arriving after lunch , the Staff provided cold plates of ham & cheese, which , with local Vin Blanc was very welcome after a 3 hour drive! Perhaps explanation of means of communication between Pool & Reception and the routine at breakfast , including guests making their own coffee, could have been explained on arrival , to avoid misunderstandings. Otherwise , no complaints!
Excellent on every dimension, but few english speakers for example in the restaurant. So you need some french or a willngness to experiment. Nothing.
This hotel is amazing! The rooms are lovely and very large, the views spectacular. We were there for a wedding, which was one of the best we've ever been to!
comfortable, clean, quiet, relaxed atmosphere
It would have been nice to have had a separate lower cost brasserie type restaurant.
Staff very friendly, excellent facilities Wooden floors not very practical for sound. Breakfast expensive
The staff were very friendly and helpful. The hotel has a great location right on the beach and we had a partial sea view even though we ordered a courtyard view. The room was quite small but had everything we needed and was modern, clean and stylish.
We stay here for a week-end visiting Biarritz. The hotel is very well located. The rooms are small but very pretty and clean. The bathroom also small but new and clean. Perfect hotel for a week-end in Biarritz! As it is located in front of the beach, there is no easy pace for parking. But anything is perfect!
The hotel is very well placed just in front of the ocean and very close to the centre of Biarritz. You just have a street to cross to be on the main beach. The room is comfortable and I loved its design. Nice view on the ocean (room on the ocean side) and if you closed the windows, absolutely quiet, otherwise the noise of the ocean. No private parking place. Public parking (casino) very close but might be a pb in high season and week-ends.
A great room with a great view in a very well located hotel. Staff was friendly and hard working.
The check in was faultless,even though we were later then anticpated,the location is excelent,ideal for shopping or going to the beach or even getting on a bus to go out of town.I Would definitely stay at the hotel again,also it was very good value for money.
the hotel was adequate for a short stay,I would not like to be there more than a few days as the facilities were quite basic. Rather plain.
A good hotel, excellent cleaning, friendly staff. Very noisy at night from people walking along the embankment.
excellent location- very clean-friendly staff and very good breakfast
The location at the Grand Plage with the ocean wiew. Small slow elevator, expensive in relation to standard, bathroom poor standard with bad smell.
The rooftop pool and terrace are spectacular at sunset.
Hotel staff were very friendly and helpfull
Hotel very central to surfers beach, shops and restaurants. Room large, clean and very comfortable bed. Good sized bathroom with towelling robes. Rooftop terrace and heated pool amazing with fantastic views of Biarritz. Staff at reception were very helpful and polite. They recommended and booked some lovely restaurants for us.
location excellent. found all staff were welcoming, friendly & efficient spa was closed and was one of reasons for choosing hotel. breakfast €23 too expensive
Nothing special, just good for thus price.
We were travelling from the Costa Blanca to Poitiers and it was an excellent place to stop. It was our first time in Biarritz and we had time to see the city and drink a few beers by the sea front.We had dinner in the hotel which was very good. Normallt we would eat out but we were not impressed with the restaurants in Biarritz. We selected some champagne coctails from the bar menu which arrived 20 mins later after the bar staff had received some training!
Everything Limited selection and quantity of food
The Hotel is clean and relaxing loved the roof top pool. We wanted to eat in the hotel but on 2 occasions the rooms were taken with private parties, not impressed.
Comfort and friendly staff. breakfast needs to be improved for Irish residents in the hotel
Very nice view from terrasa, cafe and pool