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Friendliness of staff, free internet access, good food, welcome drink on the house. Noise from the street.
The lake behind the hotel
old interior and very noisy
Air conditioning would improve the status of the hotel.
The room was very spacious and comfortable. Rooms were slightly dated.
Carpark just behind hotel; buffet breakfast; kettle in room. View onto a building site and noisy during daytime. No way of opening the window, therefore stuffy room.
Close to train station and lake, excellent breakfast, key also worked for front door, helpful staff, my window and curtain opened fine, quiet.
Very friendly staff at reception and restaurant, free possible parking and good breakfast included. In case of elder people taking a shower, they have to step into the bath.
room was clean, breakfast was very nice, staff was friendly
feel welcome / location of the Hotel / free parking no international plug / no free WIFI / hotel is clean but need renovation
Nice staff and room confort It was not information about how to contact the reception by phone
It is the best hotel in Biel, but that doesn't mean much as in general hotel standards in Biel are not that high... Small room and smaller bathroom
Staff were friendly and extremely helpful. Beautiful rooms, comfortable beds. Great location next to the canal, which was very convenient. Free outside parking. An excellent value overall. WiFi, although free in public areas, costs CHF 25. per night extra in the rooms, which seems a bit steep.
Good situation Room was very small. Fitness room had very few equipment. Breakfast was expensive.
Loud music from the club below
Room was nice and clean. Breakfast was good. Room was small. We had booked froom for 2 adults + 2 children but when we arrived they said they have no suitable rooms so had to hastily squeeze a sofa bed in our room which made it a bit tight for space and the kids had to share a bed. I was given a different meal from what I had ordered when we dined in the restaurant. It took a long time for the right meal to come.
Very nice room; excellent breakfest
Location. Staff not particularly friendly. Restaurant closed every weekend. Room service but no room service menu to order breakfast...staff very unhelpful concerning this. Pillows and duvet synthetic so very hot. Room hot even when heater turned off. Have to pay for wi-fi in the rooms.
Good helpfull staff who tried hard to be .The location of the hotel was convenient for the centre of town but also quite close to the lake . Parking was a bit difficult to locate.The hotel was on a busy street and a bit noisy at night.
They had no on site car parking. Parking 1 mile away at the train station was not acceptable
Efficient service, no fuss, good breakfast. I did not expect the hotel to debit my card as soon as the reservation was made with booking.com - I expected to pay while I was there. Not a problem though.
Friendly people, clean, nicely arranged, good breakfast It was too hot in the room.
Customer service, cleanliness Bar underneath that played music late at night
Very clean and convenient. Less than 5 minutes walk from the train station, plenty of choice for shopping and food around. Quiet room and comfortable bed. High quality breakfast. The only think I missed was a fitness room.
Tidy, simple and comfortable. Friendly and helpful staff. Definitely deserves its four stars!
The hotel is located near a railway station and a place of my bussiness meeting The quality of room is average
the room, the value for money, the location was fantastic
Very close to railway station, and close to the shopping area. Several bars and restaurants nearby.
There were lots of activities at the hotel for the children, including Go Karts and a heated swimming pool. Staff were very friendly and helpful. Excellent for people with limited mobility. Lake view room for 3 (or 4) had an interesting configuration, with 2 twin beds up in a loft. Dinner selection and quality were only medium. Missed the breakfast (we were playing too long in the great pool!), so can't comment on the typical breakfast.
gem and swimmingpool ,hotel location nice but very far with risk climb by car all hotel gusts is handcab or crazy , so they will star at you, my kids were afraied
Great location. Really neat hotel & room design. Super friendly b.fast server! Hard to find.
Location was great and the outside facilities for the children were excellent. Grass to run on, picnic tables and a good playground. Rooms were like school camp, four single beds with 2 up a vertical ladder. - not quite the room I expected for the price paid.
Location tops in a very interesting old village by lake. Beds comfortable. Staff absolutely top class. Probably a little pricey for off season.
Good loacation of the hotel,gourmet restaurants aren't far away. Noise caused by trains passing by, hotel needs restoring.
Pleasant and very helpfull staff. Comforable room. Nice breakfast with plenty of choices. Good restauant.. Disappointed that we didn't stay in the part of the hotel shown in the photo but in a much more modern building next door. Not what we were expecting. Also train noise.
Site seeing and hiking.
Pleasant interior spaces. Breakfast buffet was good, not extensive choice but fresh. Noisy. We had requested a non-smoking room. At check-in we were not told that we'd been given a smoking room. It stank. We asked to be changed, Reception told us that though a non-smoking room was available, we had already had occupation of a room, and that no staff were on hand to check it if we vacated it !!!! It was too late in the day to seek alternative accommodation. There was no apology.
Friendly, helpful receptionists with good English. Quite near the old city and breakfast was good.
fast internet the hotel needs renovation: my room window did not close, very noisy.my shutters did not close
Best value for money There is no parking at the hotel.You must pay the city parking which is 2 swiss francs/hour and you should go every 2 hours to put the coin in the parking machine.
Poor mattress, poor bathroom facilities
internet, the room, breakfest parkingplace
it was close to the city centre and free wifi internet acces it was old fashioned, breakfast minimal and it smell like diesel fuel from the central heating furnace in all the coridors
Nothing - shabby, depressing and extremely noisy due to the main road on which it's placed. Awful breakfast. I particularly did not like the fact that the hotel claimed to have no knowledge of my online booking.
Room size Information misleading - there is no park opposite and this was a reason for booking, thinking this would result in a nice outlook. Instead we felt very uncomfortable in hotel vicinity as hotel and vicinity covered in grafitti. Park is nothing more than some grass and a couple of seats which is around the corner and not opposite the hotel. The balcony has asbestos sheeting. Decor - 70's & poor.
the hotel was situated nice and close to the city for shopping and supermarket and there was secure parking for the car We chose this hotel because it had kitchen but the kitchen was bare and it cost 50 francs to hire plates, cutlery and pots etc. There was no mention of this on the website. The breakfast standard was quite poor
Room was big enough Miserable, very very poor bad
good pizzeria near bye
extremely helpful and friendly staff
Close to center of the city
the staff were very friendly rooms very adequate meals at the bar next door very good
Peaceful location (courtside)
A nice hotel with very friendly staff, just a litle bit expensive but I understand Switzerland is in general an expensive country.
The breakfasts were good. They had a goo variety of food, and they were swiftly and pleasantly served. It was a little difficult to communicate. Not everyone spoke English.
The bed was not too comfortable.
friendly staff who helped us as Booking.com cocked the number of rooms up!! location from Berne - indicated 15km on brochure, in fact 35km