Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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8.9 "Great service."9.6 "96% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." 9.0 "90% thought theservice was very professional ." -
7.9 "Good location."9.0 "90%
liked the proximity to sightseeing ." 8.8 "City centre within easy reach , said 88%." 8.7 "Near to public transport , according to 87%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to shopping ." 10.0 "100% thought it waseasy to get to the train station ." -
7.6 "Good breakfast."
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6.3 "Average comfort."5.6 "Only 56% said
rooms were big enough ." 6.9 "69% thought thebathroom was big enough ." -
6.2 "Rooms are ok."5.6 "Only 56% said
rooms were big enough ." 5.5 "Only 55% said therooms were modern ." 6.9 "69% thought thebathroom was big enough ." -
4.9 "Bad amenities."5.0 "50% thought the
building was acceptable ." 1.3 "87%complained about the elevator ." 4.5 "55% found thegrounds unpleasant ." -
4.2 "Bar is not good."
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4.0 "Internet is poor."
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3.2 "Terrible value."1.1 "89% said the
breakfast was too expensive ."
Overall Rating
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8.5 "Great service."9.4 "94% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." 9.1 "91% thought theservice was very professional ." -
7.8 "Good location."9.2 "92%
liked the proximity to sightseeing ." 8.3 "City centre within easy reach , said 83%." 8.4 "Near to public transport , according to 84%." -
7.2 "Good breakfast."
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6.3 "Average comfort."5.4 "Only 54% said
rooms were big enough ." -
6.2 "Rooms are ok."5.4 "Only 54% said
rooms were big enough ." 5.2 "For only 52%, thebathroom was ok ." 5.3 "Only 53% said therooms were modern ." -
5.0 "Average amenities."
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4.2 "Internet is poor."
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3.2 "Terrible value."0.9 "91% said the
breakfast was too expensive ."
Overall Rating
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8.8 "Great service."9.7 "97% found the
staff to be very friendly ." 8.3 "83% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." -
7.9 "Good location."9.1 "91%
liked the proximity to sightseeing ." -
7.4 "Good breakfast."
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6.9 "Rooms are ok."5.9 "Only 59% said
rooms were big enough ." -
6.7 "Average comfort."5.9 "Only 59% said
rooms were big enough ." -
4.5 "Bad amenities."4.7 "53% thought the
building wasn't nice ." -
3.1 "Terrible value."
Overall Rating
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6.0 "Rooms are ok."
Overall Rating
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9.0 "World class service."9.7 "97% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." -
7.8 "Good breakfast."
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7.6 "Good location."
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6.3 "Average comfort."5.6 "Only 56% said
rooms were big enough ." -
6.0 "Rooms are ok."5.6 "Only 56% said
rooms were big enough ." -
4.9 "Bad amenities."
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4.0 "Internet is poor."
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3.2 "Terrible value."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.3review from
Friendly and helpful staff, good location, availability of underground parking at the hotel, nice breakfast, quiet room. old room (number 212) and very basic not at all up to normal NH standards, parking is very difficult for a big car, the neighbourhood seems to be not too good but it is very close to Guggenheim, a shopping mall etc. all of which are across the bridge.
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6.7review from
Well located for a city trip, central but reasonably quiet, plus parking (for extra charge). Clean and tidy. Free room safe. Plenty of small bars for meals nearby - try near the Deusto metro stop. Parking ramps very tight to turn. Bedside lights were ceiling spots that made reading in bed very difficult. Wifi expensive (but there is a free PC in the lobby for 45 minutes use).
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5.3review from
The hotel's location is ok. Also the rate is good value for money. the rooms are clean and nice. The tv channels are very limited and most of them are spanish! Also the is no flexibility in late-check-out, one cannot stay later than midday without paying!!
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6.0review from
Good hotel especially if you want to go to the Guggenhiem Musem
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6.3review from
w
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6.8review from
It was a fine, clean, not too expensive hoyel. Very central to the city and near the university and the beach and airport. I intend to stay there again.
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8.0review from
Excellent value for money. Large and spacious rooms, refurbished and comfortable beds. Excellent breakfast buffet and the staff especially friendly and helpful. The hotel is located very central, walk from the hotel to the Guggenheim Museum, the Old City and elsewhere, it is the reason why the garage is very useful (and not expensive at all). Very avant-garde design.
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2.8review from
Q: What's the difference between a leper and a dog owner? A: According to this hotel, nothing. The room for dog owners is at the end of a short corridor where the cleaning supplies are kept. The carpet that adorns the other corridors runs out before the dog owners corridor. Inside the room there are dirty stains in the wall paper, scratches all over the floor, unmatching furniture, and the toilet didn't appear to be bolted down properly so it made a loud noise when you sat on it. The bed was also very noisy and the window faced an interior patio of the hotel which meant that the only view was of other people's hotel windows. On top of this we were charged 25 euros extra per night for having a dog! The hotel parking facilities are overpriced The breakfast was a buffet which, although being nice, was overpriced and there were signs warning of video security which I assume was to stop guests taking an extra muffin or two for a later snack. The most disturbing part of our stay was the painting in the dining room which showed children playing in a field while a giant man watched them through binoculars. No kidding.
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8.0review from
quality and location.
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8.0review from
Staff very helpful
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8.0review from
Excellent value for money. Large and spacious rooms, refurbished and comfortable beds. Excellent breakfast buffet and the staff especially friendly and helpful. The hotel is located very central, walk from the hotel to the Guggenheim Museum, the Old City and elsewhere, it is the reason why the garage is very useful (and not expensive at all). Very avant-garde design.
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8.0review from
quality and location.
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8.0review from
Staff very helpful
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6.7review from
Well located for a city trip, central but reasonably quiet, plus parking (for extra charge). Clean and tidy. Free room safe. Plenty of small bars for meals nearby - try near the Deusto metro stop. Parking ramps very tight to turn. Bedside lights were ceiling spots that made reading in bed very difficult. Wifi expensive (but there is a free PC in the lobby for 45 minutes use).
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6.8review from
It was a fine, clean, not too expensive hoyel. Very central to the city and near the university and the beach and airport. I intend to stay there again.
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5.3review from
Friendly and helpful staff, good location, availability of underground parking at the hotel, nice breakfast, quiet room. old room (number 212) and very basic not at all up to normal NH standards, parking is very difficult for a big car, the neighbourhood seems to be not too good but it is very close to Guggenheim, a shopping mall etc. all of which are across the bridge.
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5.3review from
The hotel's location is ok. Also the rate is good value for money. the rooms are clean and nice. The tv channels are very limited and most of them are spanish! Also the is no flexibility in late-check-out, one cannot stay later than midday without paying!!
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6.0review from
Good hotel especially if you want to go to the Guggenhiem Musem
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6.3review from
w
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2.8review from
Q: What's the difference between a leper and a dog owner? A: According to this hotel, nothing. The room for dog owners is at the end of a short corridor where the cleaning supplies are kept. The carpet that adorns the other corridors runs out before the dog owners corridor. Inside the room there are dirty stains in the wall paper, scratches all over the floor, unmatching furniture, and the toilet didn't appear to be bolted down properly so it made a loud noise when you sat on it. The bed was also very noisy and the window faced an interior patio of the hotel which meant that the only view was of other people's hotel windows. On top of this we were charged 25 euros extra per night for having a dog! The hotel parking facilities are overpriced The breakfast was a buffet which, although being nice, was overpriced and there were signs warning of video security which I assume was to stop guests taking an extra muffin or two for a later snack. The most disturbing part of our stay was the painting in the dining room which showed children playing in a field while a giant man watched them through binoculars. No kidding.
