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The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
Nice TV, room very clean and well furnished.
Clean and modern no kettle in room
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
Located near Lueisn Park and the staff being freindely and very helpful No
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Pleasent location and facilities
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Very quiet ! Not enough international TV channels
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
Great location, whole new object.
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Gym was not really a gym, pool was very small.
Location Air conditioning not working
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Staff was very courteous, friendly and helpful.
I hope to came to germanty and stay a gine in this hotel
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Everything was great
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
breakfast was great parking at extra payment 12 euro, bed little bit too soft
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
Modern and nice hotel, good location! Nice staff, good value for money!
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
the facilities, the shower in particular...
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Location, English speaking staff Had to pay for parking
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
Loved the old town near by.
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
In general OK No gym at the hotel, a bit difficult to park
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
Relativly Cheap The Bed and pillows are not comfortable
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
Very nice atmosphere. Great breakfast. I enjoyed a nice massage too
no air conditioning in the room. Very small pillow. I've found pretty unpolite the request to see the fridge to check it...after I've already payed the bill...
Very clean and good quality accommodation. Nice pool, etc.
It was central location for the Wein Fest! The carpet in the room had some stains on the floor...but overall the room was very clean.
breakfasts were very good; enjoyed the complimentary thermal baths they wanted to charge us the price of 8 euros per hour for Wi-Fi!
This hotel has excellent facilities and is situated in very attractive grounds. As I was in a wheel-chair I was glad to have ramps and a lift available for entering and leaving the building.
A nice hotel in a nice town. I wish I had had more time to enjoy the area. I didn't use the spa this time, but I will if I ever get back to that area. The lack of air conditioning is a problem. Because of the heat, I had to open windows, which then meant that I had to listen to everything going on outside. That, and the heat, cost me a few hours of sleep. Despite that, I think it is a nice hotel, just not in the Summer.
Quiet and convenient to town centre
The location of the hotel is great. Encourages walking!
Nice staff No free wireless internet
Nothing The salinary is awful, the hotel is old one and the smell is bad.
The front steps literally open up right into the Winefest. Our room was surprisingly quiet with the festival going on. The door to the room seemed a bit flimsy/unsecure.
Very pleasant staff, all spoke English well. Had a mixup with the booking and the hotel comped us 2 free drinks at the bar for the inconvenience. Parking was a hastle during the Wurstmarket because the hotel is right in the center of the festival. Hotel access via car was blocked because of the festival. Would recommend other hotels outside of the main festival area.
We are Canadians living in Europe (for 2 years now). We have done a lot of travelling and this hotel is the best by far that we have stayed at. Well done to the staff and thank you!! Not a thing.
This hotel is perfect for the Wine festival Werstmark. They also have a huge pool.
Nice reception gives useful information, bathroom very good. Swimmingpool excellent (50m!). breakfast very OK. Currently there were construction works nearby (closing the windows did shut the noise out), this is a temporay problem.
Closeness to the pool; the in-hotel massage- the dinners were absolutely outstanding.
The indoor connection to the swimming pools next door, free of charge for guests and the late opening hours of this pool. The location of the room, there are many rooms with an obstructed view of the roof of the hotel or additions of the hotel or where you've a terrible view on a parking lot and waste land. While on the other side (not for booking.com clients}, there are rooms overlooking a historical town, mountains, the park and the outdoor pool.
The swimming pool complex, and the massage at the Spa. Breakfast was quite good, but dinner did not have a similar quality.
food and staff view from window - but could not be helped...
external sportsfacilities and free wifi no decent wifi reception in room
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
Efficient. Nice lunch in garden. Wake up call on time!
Centrally located. It is little bit below value for the rate. It should be cheaper.
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
Quiet and efficient in a great location
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
Pleasent quiet location, friendly staff who directed us to excellent local Weinstube rebstockel pulsating with life just up the road when the inhouse restaurent looked underfilled!! Eat the specialities of the house and drink their white wine spritzer. It will not disapoint. Hate duvets and no separate top sheet on beds.
the staff were great and in a good location for evening walks.
close to town centre The habitual noise at night. From wedding parties in the hotel and immediate nieghbours of the hotel and their parties
Hotel was comfortable, well appointed. Food was excellent
Good breakfast Lack of easy access to gardens
Friendly and the room/bathroom was clean. Only the hot meal at the restaurant in the evening was the usual thing, with exception of the buffet and breakfast wich was great. see above
The overall appearance was very nice. The check-in time was 1200, the room was not ready until 1245. There was a terrible odor in the hallway. The picture on the net did not accurately reflect the room. Parking was very tight and hard to manuever and the signs indicating parking areas were insufficient.
Good breakfast but could be kept topped up better. Very good pool but a little on the cold side for non-Germans! Whilst the hotel was perfectly clean and tidy and the gardens very attractive, it lacked charm and atmosphere. It was not 'cosy'.
Nice room.Nice outlook.Good breakfast.Good parking. No tea and coffee facilities in room.
Friendly staff. Lack of lounge area to relax.
Good location for my needs Needs air conditioning, room was uncomfortably hot
A well-maintained and comfortable venue with an excellent restaurant and sumptuous breakfast buffet.
first class kitchen and food . excellent dinner rooms are way to small , beds not comfortable at all for that price , wont stay there definetely not anymore
Very freindly and helpful staff No mini bar no coffee and tea making facility .the bar shut down on the sunday night
Nice place to stay, with good food and helpful staff. Hotel is well-situated and the rooms are adequate, very clean and quiet.
Tea and coffee facilities in the room would be appreciated
no fuss, clean, well organised, good breakfast
great place to stay nice places to eat and local wines none
Very freindly staff Smoking not allowed in bar.
really nice staff, comfortable room and convenient location
The staff were very helpful and pleasant. Rooms were very clean and comfortable.
The staff were very friendly and helpful and the beds were comfortable
Only slept there - so at this point no comment. But the breakfast was very acceptable.
Breakfast room to small & understaffed
No shower gel provided. Cigarette smoke smell in the room.
The Autobuses running 2 hours in the morning in frnt of the hotel fo nothing (heating of engine ) Hotel mgt must tell the to stop or leave
The staff was the best part to the hotel, professional service, always helpful, and very friendly
The room was fairly large and nicely presented. It had all the amenities that I needed.
The alterations to create a modern hotel had been tastefully done. The staff members were very welcoming, which created a friendly atmosphere. Music (modern pop with lyrics) was too loud. I prefer the quiet conversation of other diners with no music. However, the choice of Mozart at breakfast was both superb and at the correct volume!
The room was clean, large and comfortable. Parking was free and onsite, which is very convenient. Free internet in the rooms. The hotel had a wedding reception there on the night of our stay. We did not have access to the restaurant or bar. Also, the music played loudly until 4am which shook our bed and made it very difficult to sleep. We would have found another hotel to stay at if we had been advised of the wedding taking over the entire hotel.
Nice setting, good service, very clean, friendly staff Meals were too fancy and therefore too pricey. Breakfast was very good, but depended a bit as to who was on duty.
location and people no wifi in the rooms
We liked that it was a charming group of buildings that could have been part of a working vineyard at one time. The cobblestone courtyard with its trees and plantings set it off beautifully. We were placed in one of the out buildings from the main hotel and it gave us a feeling of being separated So, we didn't have the friendly smiles and the casual spoken words from the staff which I missed. Also, it was necessary for us to bring in our own luggage with no assistance. The receptionist offered but I knew that her job was behind a desk and not carrying luggage so I declined her offer.
Staffs are all so kind and having a very good hospitality. The working desk in a room is a little sticky, maybe because of some candy...
The Hotel is situated in a great spot, 5 min walk from the train station,5 min walk from the shopping centre, and the trams are only 2 minute walks away.. no, great hotel..
Close to Luisen Park, one of the most beautiful parks in Europe, staff was friendly, room facilities (e.g. tea, teapot, shoe shine) above expectations. Wifi Internet was a bit expensive, 12 euro for 24 hours.
Didn't have the breakfast as felt 15 euros was expensive.
All good, except for WiFi charges I think the charges for for WiFi, 24 Euros for 48 hours are way over the top, this was was my 6th. Hotel in 5 weeks of traveling in Germany, Austria, Italy and France and the cost was 300% more than 2 of the Hotels and 3 others were free!
The reception staff were particularly helpful in obtaining taxis quickly for us whenever we needed them.
spotless clean, very friendly welcome, friendly staff no
Everything was perfectly acceptable and very good value Nothing
Good location. Original room not liked but staff readily transferred us to a much superior room. Staff very helpful. We did not take breakfast as it was too expensive at Eur15 each. There was no air conditioning in either of the rooms we had.
The relaxed atmoshere. No hotel parking, although I was able to park within 100yards.