Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.9 "Location is great."9.8 "98%
liked the proximity to shopping ." 10.0 "Good access to the airport , said 100%." 9.3 "93%enjoyed the restaurants & bars nearby ." -
7.9 "Good breakfast."10.0 "100% were
happy with the price of the breakfast ." -
7.4 "Good service."7.6 "76% found the
staff to be very friendly ." 9.0 "90% werehappy with the shuttle service ." 8.1 "Management was excellent , said 81%." -
5.7 "Food is average."
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5.5 "Rooms are ok."5.6 "Only 56% said
rooms were clean enough ." 6.9 "Beds were acceptable for 69%." 6.7 "67% thought theminibar was ok ." -
5.4 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." 6.2 "62% thought thecleanliness of the hotel was average ." -
4.1 "Vibe wasn't good."2.6 "74%
criticized the unstylish hotel ." 3.9 "For 61%, thelobby entrance was sub-standard ." -
4.1 "Pool is below average."1.7 "
Dirty pool , said 83%." -
3.4 "Internet is poor."2.8 "72% said the
wifi quality was bad ." -
3.2 "Terrible amenities."3.2 "68% thought the
building wasn't nice ." 3.9 "For 61%, thelobby entrance was sub-standard ." 0.4 "96%complained about the elevator ." 3.3 "67% thought thefacilities needed updating ."
Overall Rating
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8.9 "Location is great."9.7 "97%
liked the proximity to shopping ." 10.0 "Good access to the airport , said 100%." -
7.9 "Good breakfast."
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7.6 "Good service."7.7 "77% found the
staff to be very friendly ." 9.0 "90% werehappy with the shuttle service ." -
6.8 "Average comfort."6.7 "
Beds were acceptable for 67%." -
6.3 "Rooms are ok."6.7 "
Beds were acceptable for 67%." 5.5 "Only 55% saidrooms were clean enough ." -
5.5 "Average cleanliness."5.5 "Only 55% said
rooms were clean enough ." 6.6 "66% thought thecleanliness of the hotel was average ." -
4.2 "Vibe wasn't good."2.9 "71%
criticized the unstylish hotel ." 4.0 "For 60%, thelobby entrance was sub-standard ." -
3.4 "Bad amenities."3.4 "66% thought the
building wasn't nice ." 4.0 "For 60%, thelobby entrance was sub-standard ."
Overall Rating
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8.8 "Location is great."9.9 "99%
liked the proximity to shopping ." 10.0 "Good access to the airport , said 100%." 9.4 "94%enjoyed the restaurants & bars nearby ." -
8.0 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
7.5 "Good service."7.5 "75% found the
staff to be very friendly ." 9.2 "92% werehappy with the shuttle service ." -
5.4 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." 5.9 "59% thought thecleanliness of the hotel was average ." -
5.4 "Rooms are ok."5.6 "Only 56% said
rooms were clean enough ." -
4.2 "Vibe wasn't good."2.7 "73%
criticized the unstylish hotel ." 3.7 "For 63%, thelobby entrance was sub-standard ." -
4.1 "Pool is below average."
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3.9 "Wellness & sports facilities were not very nice."
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3.7 "Internet is poor."3.2 "68% said the
wifi quality was bad ." -
2.8 "Terrible amenities."2.8 "72% thought the
building wasn't nice ." 0.3 "97%complained about the elevator ." 3.7 "For 63%, thelobby entrance was sub-standard ."
Overall Rating
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8.9 "Location is great."
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7.6 "Good service."7.7 "77% found the
staff to be very friendly ." -
6.5 "Average comfort."
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5.5 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." -
5.3 "Rooms are ok."5.6 "Only 56% said
rooms were clean enough ." -
4.6 "Vibe wasn't good."
Overall Rating
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8.7 "Location is great."9.7 "97%
liked the proximity to shopping ." 10.0 "Good access to the airport , said 100%." -
7.8 "Good breakfast."
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7.6 "Good service."7.8 "78% found the
staff to be very friendly ." 8.8 "88% werehappy with the shuttle service ." -
7.1 "High comfort."8.3 "83% thought
rooms were spacious ." -
5.7 "Rooms are ok."7.0 "70% said the
beds were comfortable ." 5.7 "Only 57% saidrooms were clean enough ." -
5.6 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." 6.1 "61% thought thecleanliness of the hotel was average ." -
4.2 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ." -
3.7 "Bad amenities."3.7 "63% thought the
building wasn't nice ." -
3.4 "Internet is poor."2.9 "71% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
We stayed so close to Mall of America, and there was a Denny's right next door open 24/7. This was good because we got in at 1:00 am. Nice pool and workout room and good breakfast. Very clean.
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10.0review from
Room had new carpet and bed very comfortable. Everything was clean and lighting was adequate. Breakfast crew was awesome. They kept everything available and did it cheerfully. Dining room was also very clean and with enough space to serve/seat all who arrived for breakfast. First desk was also very efficient and helpful. This hotel was in a very good location for us and we enjoyed our stay! All rooms should be equipped with safety bars for getting in and out of the tub/shower area. It is difficult to climb out of a tub without anything to hold on to.
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4.8review from
It's next to a 24/7 Denny's restaurant. They have airport shuttle and relatively close to the airport. Didn't feel safe as we saw cops taking a report for something that happend earlier the night we arrived. Its very outdated hotel.
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9.7review from
I am a local who twice a year needs to escape to work on a large project. I stay in my room and work. Housekeeping was great at keeping me supplied while not interrupting and the breakfasts were a great way to start my day! The doors shutting are LOUD. Wake a person out of a dead sleep. Would love to see some kind of softening of the frames to aid in this issue.
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6.0review from
Hotel had a strong smoke smell, very over whelming when we walked onto our floor. Cigarette butts lining the ground beneath our balcony.
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6.5review from
The workout center needs an update. The treadmill did not work.
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6.2review from
Location and breakfast I was given my room key and just before I left, they told me they gave me the wrong room number. I received a new key and went up to the room and someone was already in the room. I was checking in very late 1:30am and this could have ended badly, since I woke someone up.
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4.2review from
Good location by airport and mall of America Staff replied "I'm sorry the room wasn't clean to your standards" No, stale fries under the bed skirt (from the previous guest) is unacceptable by anyone's standards.
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3.4review from
Little. Got a free newspaper. Property is beat. Mgmt and staff not very customer friendly. Breakfast same stuff every day, low quality. Hotel needs a nakeover. Bed was reasonably comfirtablw. Sink and tub didn't drain well.
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5.4review from
It's cheap, clean, and the staff is nice. But that's it. The building is very run down and depressing. Our fan in our bathroom was really rickety and loud.
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8.0review from
The staff was helpful. The rooms were big and clean. Very slow elevator. Took the stairs instead. Breakfast was pretty mediocre, but it was the labor day weekend, so very busy. Wifi did not work very well in the rooms. The hotel computer in the lobby was broken.
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8.6review from
The first thing we noticed was the very friendly and helpful desk attendant. That was unusual, just by itself! We had a big room with a nice comfortable bed (though the pillows were a little lumpy). I really liked the iron/ironing board in the pull-down cabinet, very clever and sleek. There was only one small elevator in the hotel used by guests and employees, alike. It was dingy, slow and smelled. The lighting in both the room and the bathroom were too dim to put on make-up.
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10.0review from
We stayed so close to Mall of America, and there was a Denny's right next door open 24/7. This was good because we got in at 1:00 am. Nice pool and workout room and good breakfast. Very clean.
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10.0review from
Room had new carpet and bed very comfortable. Everything was clean and lighting was adequate. Breakfast crew was awesome. They kept everything available and did it cheerfully. Dining room was also very clean and with enough space to serve/seat all who arrived for breakfast. First desk was also very efficient and helpful. This hotel was in a very good location for us and we enjoyed our stay! All rooms should be equipped with safety bars for getting in and out of the tub/shower area. It is difficult to climb out of a tub without anything to hold on to.
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9.7review from
I am a local who twice a year needs to escape to work on a large project. I stay in my room and work. Housekeeping was great at keeping me supplied while not interrupting and the breakfasts were a great way to start my day! The doors shutting are LOUD. Wake a person out of a dead sleep. Would love to see some kind of softening of the frames to aid in this issue.
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8.0review from
The staff was helpful. The rooms were big and clean. Very slow elevator. Took the stairs instead. Breakfast was pretty mediocre, but it was the labor day weekend, so very busy. Wifi did not work very well in the rooms. The hotel computer in the lobby was broken.
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8.6review from
The first thing we noticed was the very friendly and helpful desk attendant. That was unusual, just by itself! We had a big room with a nice comfortable bed (though the pillows were a little lumpy). I really liked the iron/ironing board in the pull-down cabinet, very clever and sleek. There was only one small elevator in the hotel used by guests and employees, alike. It was dingy, slow and smelled. The lighting in both the room and the bathroom were too dim to put on make-up.
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4.8review from
It's next to a 24/7 Denny's restaurant. They have airport shuttle and relatively close to the airport. Didn't feel safe as we saw cops taking a report for something that happend earlier the night we arrived. Its very outdated hotel.
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6.0review from
Hotel had a strong smoke smell, very over whelming when we walked onto our floor. Cigarette butts lining the ground beneath our balcony.
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6.5review from
The workout center needs an update. The treadmill did not work.
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6.2review from
Location and breakfast I was given my room key and just before I left, they told me they gave me the wrong room number. I received a new key and went up to the room and someone was already in the room. I was checking in very late 1:30am and this could have ended badly, since I woke someone up.
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4.2review from
Good location by airport and mall of America Staff replied "I'm sorry the room wasn't clean to your standards" No, stale fries under the bed skirt (from the previous guest) is unacceptable by anyone's standards.
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3.4review from
Little. Got a free newspaper. Property is beat. Mgmt and staff not very customer friendly. Breakfast same stuff every day, low quality. Hotel needs a nakeover. Bed was reasonably comfirtablw. Sink and tub didn't drain well.
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5.4review from
It's cheap, clean, and the staff is nice. But that's it. The building is very run down and depressing. Our fan in our bathroom was really rickety and loud.
