Cons: You were not open so I had to go to Hertz to help menper your sign. My quote was 85 dollars which turnes to 312 dollars. Car wasnt clean. Computer system was slow. Clerk could careless if there was a line. Very poor customer service
Apr 16 2016
Very easy and straightforward
Pros: Hourly rentals
Easy to extend
Variety of car selection
Cons: The employee charged me more than the deal I got on Kayak.com although I booked the car 10 minutes before picking it up. And when I told him about it, he said that they are free to change it to whatever they like and that I agreed on that when I signed the deal online (the fine print) I found that to be disturbing!!! He only added few dollars and I was in a hurry so I didn't argue.
May 25 2016
Cons: There was a very long line and when I went to the garage where the cars were there were no attendance. So I ended up renting from another agency.
Sep 26 2016
fee was much more then expected
Pros: The Airport clerk was pleasant and efficient at 6 AM
Cons: Arrived at the desk after hours due to plane delay and slept for a few hours in the airport... when the clerk arrived he mentioned that Hertz honored Dollar reservations so I could have made it to the hotel that night!
Emailed the bill due to having to rush to catch a plane- way more money then I expected... I expected a fee for gas that I did not prepay but not at over 10 bucks a gallon! email asking about the fee bounced back when I saw it this morning....
Oct 6 2016
Problem with Pick Up
Pros: The people were really nice, drop off was easy.
Cons: When I was assigned a car, I went down and there were no cars in the designated spots. Then I tried finding someone. I waited for 20 minutes and no one showed up. I was not the only one waiting. No one ever showed up.
Oct 9 2016
Cons: We were given an estimate 3 times greater than the actual bill.
Also,mother person who checked us in was not use friendly, at all.
Oct 17 2016
Pros: The car itself was clean and comfortable.
Cons: The service was TERRIBLE. My pick-up took well over an hour and I was given incorrect information about the return process causing that to take an increased amount of time. Would NOT recommend. Shell out a few more bucks for a better company!
Oct 25 2016
Cons: When we returned our car they over charged our daily rate. Then we saw in our bank account they made two charges both more then what our receipt said. Still have not been able to talk to anyone as to what the charges are for.
Oct 25 2016
Cons: There was nobody there when I dropped the car off. Just a security guard watching the car rental area for multiple vendors. Felt strange leaving the key in an unlocked car and walking away, without a signature from Dollar acknowledging I returned the car in good shape, etc.
Cons: Interior was not at all clean and GPS troubled a lot.
Feb 3 2017
New policy unaware of on kayak
Cons: Couldn't pay with my debit card at hertz. Kayak and priceline' all others do not have the disclaimer of hertz not being able to use the same debit card in the same day as you rent the car. I do not carry another credit card. I was not able to rent the car.
May 25 2017
Pros: The car drove good
Cons: That my card was charged before i picked up the car
Pros: Nice car and easy because it was in the airport!
Cons: Took time because their card reader went down
Apr 19 2017
I even switched from a competitor!
Pros: I was actually renting a car from Avis and then investigated Enterprise. I was surprised to find out I could get a car with unlimited miles for 1/4 of the price! Also, Avis charges $10/gal to fill the tank if you bring it back not full. Enterprise charges $1/gal over the current rate.