Palais Royale

230 Katoomba Street, Katoomba, NSW, Australia
+61 247 846 300

Cheapest
rate per night

8.5

Excellent
based on 1,537 reviews
Palais Royale - Katoomba, NSW, Australia
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
KAYAK $92
Booking.com $106
Priceline $113
KAYAK
Booking.com
Priceline

Good to know

Distance to city center 0.2 mi
Location rating 9.8
Nearest Airport Sydney Kingsford Smith
Distance to airport 51.8 mi

Rooms

Check-in
Check-out

Deluxe Rooms

$106+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$106 per night
IMAGE
Unknown
$113 per night
IMAGE
Unknown
$113 per night
IMAGE
Queen bed
$115 per night
IMAGE
Queen bed
$122 per night
IMAGE
Queen bed
$133 per night
IMAGE
Queen bed
$136 per night
IMAGE
Unknown
$183 per night
IMAGE
Double bed
$215 per night

Double Rooms

$92+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$92 per night

Reviews

Pros

Cons

Traveler rating

337
190
59
11
0

Time of year

Traveler type

Show reviews that mention

+
air conditioning in 40 reviews
close to shops and restaurants in 30 reviews
comfortable bed in 44 reviews
continental breakfast in 133 reviews
dining room in 21 reviews
free parking in 23 reviews
great location in 238 reviews
hot water in 34 reviews
katoomba in 76 reviews
king room in 18 reviews
live music in 18 reviews
lounge areas in 7 reviews
main street in 25 reviews
old hotel in 26 reviews
old world in 65 reviews
spacious room in 233 reviews
staff were friendly in 262 reviews
style hotel in 18 reviews
walking distance in 42 reviews
walls were dirty and the room in 10 reviews
  • Excellent
    Oct 2019
    10.0

    Good breakfast, great staff

  • Good
    Oct 2019
    7.5

    The historic look of the hotel.

    Could have offered us to pay extra for a cooked breakfast

  • Excellent
    Oct 2019
    10.0

    Clean, well presented, comfortable with helpful, happy staff.

  • Okay
    Oct 2019
    6.0

    Location was great. Room was clean and quite spacious. The staff were friendly but not really equipped to be helpful with handling room issues (please see below). Not many pleasant things to comment about this time unfortunately.

    This wasn't our first stay but this time was disappointing. We stayed 2 nights. The first night the heating in the room was uncomfortable hot and the a/c temperature was not adjustable. When enquiring with the hotel reception they said that the heating was centrally controlled and that the management would look into fixing this. In the meanwhile they advised us that if we wanted to cool the room down to turn off the a/c and open a window. There was also this constant mechanical pumping noise that would intermittently start and stop all throughout the night so we didn't get much sleep. On the second night (and throughout the second day in fact) the same mechanical pumping noise was coming out of the a/c vents, even with the a/c still turned off. We spoke to reception and even got the reception staff to come into the room to hear the noise where she acknowledged that it would be difficult to sleep. She said that she would talk to the manager. She got back to us 30 minutes later informing us that the manager had no idea what the sound was either so there was nothing that they could do. We asked if there was another room spare but she advised us that there was nothing that she could do and that we were stuck in the room. No compensation or anything was offered. We decided to risk turning on the a/c in an attempt to drown out the pumping noise and thank goodness they had apparently fixed the a/c so we were able to cool the room and drown out most of the noise. This still made for a very unpleasant experience this time and no where near what is expected of a 4 star hotel. Upon our checkout the next day when we went to follow up with the reception staff, the reception desk was manned by the chef. So we figured out it wasn't even worth complaining and just handed over our key and left. I can't say that we'll be coming back again.

  • Excellent
    Oct 2019
    8.3

    Friendly staff and nice room.

    Needed a shelf in the shower and bed was very hard.

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About

Overview

When you stay at Palais Royale in Katoomba, you'll be in a shopping district, within a 5-minute drive of Katoomba Scenic World and Three Sisters. Featured amenities include express check-out, multilingual staff, and luggage storage. Event facilities at this hotel consist of a conference center and a meeting room. Free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.5 Excellent

based on 1,537 reviews

9.8

Location

8.9

Vibe

5.5

Breakfast

4.6

Food

Things to Know

  • Spacious rooms
  • Good kitchenette
  • Friendly atmosphere
  • Nice building

Check in

2:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Internet
Meeting/Banquet facilities
Hot tub
No smoking
Bar/Lounge
Air-conditioned
Sauna
Free parking
Designated smoking area
Storage available
Terrace/Patio
Concierge service
Express check out
Pets not allowed
Free long-term parking
Wedding services
Room service
24hr front desk

Photos

Palais Royale - Katoomba - Building All Photos (52)
Palais Royale - Katoomba - Banquet hall Banquets (1)
Palais Royale - Katoomba - Bathroom Bathroom (10)
Palais Royale - Katoomba - Bedroom Bedroom (18)
Palais Royale - Katoomba - Buffet Buffet (4)

Location

Most Popular Landmarks

  • Katoomba Railway Station 0.4 mi
  • Scenic World 0.9 mi
  • Three Sisters 0.9 mi
  • Katoomba Golf Course 1.1 mi
  • Mount Solitary 4.5 mi

Getting Around

Bathurst Raglan 43.6 mi
Sydney Kingsford Smith 51.8 mi

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