Good to know
|Distance to city center||0.2 mi|
|Nearest Airport||Sydney Kingsford Smith|
|Distance to airport||51.8 mi|
|"Very clean and comfortable, great location."||(in 185 reviews)|
|"Friendly helpful staff Very clean accommodation."||(in 193 reviews)|
|"Excellent breakfast in charming dining room"||(in 12 reviews)|
|"The hot water stopped."||(in 9 reviews)|
|"Air conditioning unit very noisy"||(in 10 reviews)|
Time of year
Show reviews that mention
|air conditioning||in 40 reviews|
|close to shops and restaurants||in 30 reviews|
|comfortable bed||in 44 reviews|
|continental breakfast||in 133 reviews|
|dining room||in 21 reviews|
|free parking||in 23 reviews|
|great location||in 238 reviews|
|hot water||in 34 reviews|
|katoomba||in 76 reviews|
|king room||in 18 reviews|
|live music||in 18 reviews|
|lounge areas||in 7 reviews|
|main street||in 25 reviews|
|old hotel||in 26 reviews|
|old world||in 65 reviews|
|spacious room||in 233 reviews|
|staff were friendly||in 262 reviews|
|style hotel||in 18 reviews|
|walking distance||in 42 reviews|
|walls were dirty and the room||in 10 reviews|
Good breakfast, great staff
The historic look of the hotel.
Could have offered us to pay extra for a cooked breakfast
Clean, well presented, comfortable with helpful, happy staff.
Location was great. Room was clean and quite spacious. The staff were friendly but not really equipped to be helpful with handling room issues (please see below). Not many pleasant things to comment about this time unfortunately.
This wasn't our first stay but this time was disappointing. We stayed 2 nights. The first night the heating in the room was uncomfortable hot and the a/c temperature was not adjustable. When enquiring with the hotel reception they said that the heating was centrally controlled and that the management would look into fixing this. In the meanwhile they advised us that if we wanted to cool the room down to turn off the a/c and open a window. There was also this constant mechanical pumping noise that would intermittently start and stop all throughout the night so we didn't get much sleep. On the second night (and throughout the second day in fact) the same mechanical pumping noise was coming out of the a/c vents, even with the a/c still turned off. We spoke to reception and even got the reception staff to come into the room to hear the noise where she acknowledged that it would be difficult to sleep. She said that she would talk to the manager. She got back to us 30 minutes later informing us that the manager had no idea what the sound was either so there was nothing that they could do. We asked if there was another room spare but she advised us that there was nothing that she could do and that we were stuck in the room. No compensation or anything was offered. We decided to risk turning on the a/c in an attempt to drown out the pumping noise and thank goodness they had apparently fixed the a/c so we were able to cool the room and drown out most of the noise. This still made for a very unpleasant experience this time and no where near what is expected of a 4 star hotel. Upon our checkout the next day when we went to follow up with the reception staff, the reception desk was manned by the chef. So we figured out it wasn't even worth complaining and just handed over our key and left. I can't say that we'll be coming back again.
Friendly staff and nice room.
Needed a shelf in the shower and bed was very hard.
When you stay at Palais Royale in Katoomba, you'll be in a shopping district, within a 5-minute drive of Katoomba Scenic World and Three Sisters. Featured amenities include express check-out, multilingual staff, and luggage storage. Event facilities at this hotel consist of a conference center and a meeting room. Free self parking is available onsite.
based on 1,537 reviews
Things to Know
- Clean rooms
- Good kitchenette
- Friendly atmosphere
- Nice building
Policies vary by room type and provider.
Reviews about Palais Royale
Most Popular Landmarks
- Katoomba Railway Station 0.4 mi
- Scenic World 0.9 mi
- Three Sisters 0.9 mi
- Katoomba Golf Course 1.1 mi
- Mount Solitary 4.5 mi
|Bathurst Raglan||43.6 mi|
|Sydney Kingsford Smith||51.8 mi|