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The reception staff were very helpful and efficient when booking in and checking out and everything was as it should've been. Nothing - everything was lovely.
Easy to access, friendly staff
The friendliness of staff good service Close to town centre.Next door to Starlight Express.
New, clean hotel. Next to Starlight Express Show. Breakfast expensive.
beds were perfect-good quality, duvets instead of sheets with blankets, bathroom was very nice,like new although not new, breakfast was great value-excellent quality and enough choice no fridge in the room
A great hotel very close to the congress center, central park and a 15 minute walk from city center. Free parking and great breakfast (not included). Corridor noises could be heard in the room, the Wi-Fi was expensive (didn't use it), the double room had 2 separate beds.
easy to reach
Defintelty stay here again
I like that the hotel is really close to the highway. The floor carpet in the breakfast room is the horror sooooo dirty!
Clean and quiet, good breakfast, parking on site What is it with these European showers? Is there a design requirement for half the water to go on the floor?
Modern, clean and comfortable hotel. Excellent breakfast. Nice staff. Garage access is tight and a little spooky especially for women.
Very comfortable rooms and very good position in the city.
Very helpful staff. At breakfast the service is outstanding, especially from the longest serving ladies.After our 6th stay we're treated like 'family'. In the beginning every guest was entitled to a travel card for the entire Ruhr transport network as fare as Duesseldorf Airport.It is a bit sad that this has been stopped.
Location is excellent, bang opposite the main central railway station NA
Extremely helpful and friendly staff, comfortable beds, excellent breakfast We found the heating in the rooms too high and also would have liked some drawers or shelves for clothes and belongings
the location is exellent , its near the main train station and the shopping area . i didnt like the services it was poor and they dont have dry cleen in the hotel they take it out side and it takes more then a day to come back , and you should ask them for your dry cleen to bring them back to the room they dont bring it back
Breakfast Reception service, minigym has two machines :). Towels
I thought the staff at reception were superb – kind, polite and extremely helpful.
The room I had was quiet and comfortable. It had tea/coffee facilities and fridge so I could keep some of my own food in it. The staff were very helpful and courteous. The location is good as it was across the road from the station. I did not have a chance to eat at the hotel so cannot comment on the food quality but the breakfast buffet looked good and the dinner menu had some good choices.
Comfortable - Good breakfast Arrived around 11pm, and found there was no hot food available
Park near the hotel
Calm Funny having an empty minibar / ridiculous
the comfortof the room,near the congresscenter
Privacy and location.
The air conditioning wasnt woking in the hotel over the weekend.
A lovely hotel, beautiful setting, near the city centre
The building was pretty the food was good the staff very helpful The bed was very hard
Very helpful & pleasant staff
The bottle of champagne as a honeymoon gift was lovely.
every thing what a guest expect no
The hotel was very clean, staff were extremely helpful and their command of English excellent. Very conveniently situated and would definately visit again. Minor point - as non-smokers, it was not very pleasent having to walk along the ground floor corridor amid the smell of stale smoke.
The hotel was well situated for attending a concert/show. Staff at the hotel not very accommodating, in particular the manager. Internet access available but unreasonably expensive. Parking is expensive given the location, and on-street parking is not always available. Facilities are very dated. Some of the rooms on the first floor are not accessible by lift; stairs only.
The staff are very helpful on the front desk I booked a room on this site for double room single person and got a room with 2 single beds join together and the blacket was very small and a single got less then 5 hours sleep
I liked the location and the rooms were nice and clean . I liked also the kitchenet in the rooms .
Good facilities, clean and helpful staff. Please note room cooking facilities were of no interest hence value for money rating, if I'd wanted such facilities then I'd rate higher: excellent. Restaurant menu for dinner given standard of hotel and prices was a bit uninspiring. Pity can't include Breakfast in room rates, appreciate given catering facilities in rooms this may complicate the companies business model. NO Kettle in room! Some organized bicycle parking in underground car park would have been good althoguh I was able to use car park, getting bike out was a fag as I had to carry it up stairs, gates only operate for large metal items (cars), but again staff were helpful in this aspect..
The hotel has its own parking celler, available for €7 pr. night, which is great if you haven't got the required Umwelt mark for your car yet. The staff spoke excellent english, and where very friendly and professional. Also, facilities were superior to many other hotels in the same class, so there are lots of reasons to visit this hotel.
Staff was very courteous. The room was very spacious with a large window and nice view.
Breakfast was excellent. Lots of choice. The outside appearance wasn't so appealing. The initial impression of the hotel was not so good. However once inside the hotel was found to be quite comfortable.
The twin bedrooms are very comfortable and relaxing
the location, since we spent time in the arena
The room was good. But I expected it much bigger for 5 star hotel. The room had no bath, just a shower.
The cleaning staff opened my door twice early on a Sunday morning ...
Modern furniture Very clean bathroom
Nice and clean room, got nice deal via Bookings.com, good value for the Sunday brunch at 17 Euro. ... guys you said four questions ! bye now
Bathroom could have been cleaner, toothpaste on mirror frame from earlier costumer.
I was there for 2 nights. I don't travel to Europe very much at all so don't have a ton of comparisons. Overall felt like an American hotel except gym was very very limited. Nice staff that spoke English fluently.
Cheap, Cheap, Cheap................................... Needs to be cleaned!!! Dusts are all over right at the moment of entry... There was no bath tub...just small shower booth.
The best thing about the hotel was the friendliness and helpfulness of your staff.
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
convienent and accesable from the main station, reasonable facilities
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
Location. Cleanliness of toilet
I liked the kindness and organization of the hotel staff. Very good services (room cleaning, breakfast, etc ...)
Comfortable, nicely decorated room that is generously sized. The location is very quiet. The hotel is very clean. Have stayed before and it is very consistent. For the business user, the hotel is slightly out of the centre, but easily accessible by 15 minute walk or 1 stop on the tram. Breakfast has a slightly limited selection, but is perfectly acceptable and reception closes at night. These are not criticisms, more comparisons, as the room rate is much cheaper than other business hotels in the area and represents excellent value for money.
I feel little bit far from subway on foot
The hotel is situated in a quiet leafy area, only 5 minutes walk from an Underground station and 10-15 minutes walk from the main station. The rooms are clean and comfortable and reasonable spacious, the breakfast is good, and overall they offer excellent value. It has all the facilities one would expect from a 3-star hotel.
The exellent italian restaurant nearby
Wery nice room, nice heplful staff
Kind service by hotel front desk staff was impressed. Only one thing is the quality of meal served during the dinner but breakfast was quite OK.
hotel, comfort. it was my second time over there and its a pleasure to go there.Suites are very pleasant. i didnt like the fact that the staff made a mistake giving two rooms for me and my fiancee ( we just ordered one) and they did not even apologized for it...in fact they even tried to trick us to pay both rooms.i did not like this inconvenience at all.So when the staff is wrong, its ok everybody makes mistakes, including me, but we should all apologize to each others if so especially them because they are supposed to work for our comfort, not to be right by pride or to trick us...
the room was very large and comfortable The cafe bar was a separate business and did not open until 5.00 pm
I found this hotel to be an overall pleasurable experience, with excellent facilities and staff that were warm and welcoming. Te suit was outstanding and the spa a real treat. I thought the location was perfect, close to all amenities and easy to find after a beer! I would definately stay there again.
the room the food
the staff who were always helpful and willing with a smile.
Spacious and comfortable room.
Bedroom Suite was as described on the website, very spacious and very comfortable. Location is ideal as it is just 300 metres from the main train station and 5 minutes from the centre of the city. The perfect location for business or pleasure. No complaints. It ticked all the boxes for my trip.
The spacious room
Friendly staff. Clean hotel. Value for money. Hotel bar opening times. Should be open earlier.
Ease of car parking. Friendliness of staff. Prices of accomodation , food and drink seem high. This is probably because Great Britain is currently a low- cost country.
only its covenience to our meeting friends lighting in bedroom, wardrobes were very dark
Very friendly & helpful receptionist. The room sizes, they were far too big.
Close to Motorway and shopping centre Very comfortable room Would have liked coffee and tea making facilities in room
Offers a very good service for low price
the staff were friendly and efficient, rooms were clean, spacious, well appointed and comfortable, food was varied and plentiful and good quality.
Staff are friendly and helpful Bath gel was not changed even is empty.
The room was excellent and easy to relax in. The bathroom was great too with a brilliant shower. Trouser press... very clean in general hotel! Lots of soap but no shampoo in the bathroom... and on the morning of departure staff weren't very helpful.
Food at breakfast was very poor.
The easy parking. Near of the shopping center. Possibillity for a walk around the hotel. Possibillity for stay with a dog. The beds: one matras so that you feel each movement of your partner during the night. The pillow is much to small and there were no extra pillows in the room. I found hairs on the wall in the bathroom...not so nice.
During our weekend stay, the staff were very friendly and we experienced excellent service. The en-suite room was of an excellent standard and included a tv and mini-bar. Breakfast was excellent and we would certainly book here again on our next visit to Bochum.
Discreet staff, advantage to keep with yourself the keys of the hotel entrance and room, closeness to the central railway station and the main subway line.
Good service, breakfast, pool and sauna for the type of hotel that it is but a little expensive for the town and amenities. The entire hotel smelled of stake smoke, even on the non-smoking floors. I think they only recently turned some areas into non-smoking areas but it will be nearly impossible to rid the building of the smell unless they repaint and re-upholster the furniture.
Very nice people, breakfast was perfect, the room was clean and nice, but warm due to the 30dg C outside.
Great staff, excellent breakfast, clean and confortable room My non-smoking room was next to a smoking one, and some smoke entered into my room
I appreciated the facilities ( expecially sauna & swimming pool) of the hotel that are very good ofr the class of it. The parking is too small and it is not easy to find a place if you arrive after 6 pm.
the hotell staffs service was very good. good value for money, nice clean rooms the breakfast buffé could have been a bit bigger
Staff were very welcoming and helpful, room and location excellent and good breakfast Whilst they provided 'snacks' it would have been nice if they had served dinner. Many good resteraunts round however.
The breakfast was lovely and plentiful. The twin bed idea in germany did not quit impress my partner.
The location is good (at the end of the shopping street). The hotel is actually integrated with a restaurant/bar so the breakfast was nice. Rooms newly refurbished (IKEA style) Small bathrooms, no minibar on the room, no safe at the room, charge for internet and no lift so if you have heavy bags ask for a room at lower floor.
Service of hotel staff is really good! The wireless is Inconvenient for a foreigner....
All the out door cafes and bars on the walking street out the door. Easy walk to the train station, and great shopping, There breakfast was the best of any hotel we stayed at. Could not beat it, and they served breakfast all day until 5.00 pm No we just enjoyed our stay there.
Very, very friendly and helpful staff. Why not to include the Internet-connection in the price for the room?
Wi-Fi access did not work, and no instructions given
connected to cool cafe/lounge, friendly morning staff, excellent location right near the main train station and main pedestrian zone and places to go out, comfortable beds had to check-in at hotel in the cafe itself in the smoking section, hot water in shower was difficult to use and was only to get it to warm temperature, a little on the expensive side
Room and shower were fine,They also have a nice bar Stairs
Breakfast The reception is in the bar.
Good location and value for money. Nice minimalist design. Dirty wall-to-wall carpet in the room. Traces of old water leak in hallway.
Hotel was small and friendly and the Bar was very good. There was a smell of bins in the foyer
The room was very clean, I liked that a lot! Another thing is that 2 minutes from train station. The staff were not friendly!!! They replied but with a cold face!!
Location was very convenient, easy access from the station and also the room was modern and clean, although a little small. A pleasant atmosphere and the staff was very kind. Tatiana
location is good ( near the central station ).
The only thing I didn't like was that there was no kettle in the hotel rooms to make a drink.Otherwise it was fine. It was spotless, and staff very friendly and helpful.
Nice staff at reception, very good location next to Railway station and private parking. Rooms are a bit small and so is the bathroom. Standard IBIS style, tough. Room might get very warm if you don't use the aircon.
Good location: it is close to the railway station and underground. Located in the city center. Breakfast should be cheaper and there should be a fridge in the room.
It's was just 3 minutes from City Centre. The attitude of the staff! boy oh boy.
price my card data including security number came to hotel
Good value for money.
The design of the washbasin, shower and window in bathroom. Colour of bed covers. Room was very small. Difficult to park because of the cycle race (which we had not known about)
Good hotel for the price tag it has . Also , the breakfast is e-p-i-c , I did not have such a breakfast even in 4-5* hotels !
new hotel, clean & big rooms, excellent breakfast no free wifi
The very frendly Stoff ! Nothing !
I was on the euroshop fair in Düsseldorf, so my demand was only a clean room and a solid breakfast, not so far away from Düsseldorf, and that was what i got actually god value for money the key card system was male function 2 times new key card, problems with the it sys that code the magnetic stribe with the room no. anoying but not a big deal the staff was nice in tacling the problem
Staff were very helpful and accommodating. Rooms were clean and comfortable. Would have liked tea/coffee making facilities in room but apart from that everything else was great thank you.
The location, without noise The bed, too small, and the pillow
Staff were very friendly and helpful and spoke very good english Absolutely no english translation on the menu or room information. Not good internet options for business travel. I also found the bed in the room to be very uncomfortable.
The reception staff tried hard to be pleasant. It is in the middle of nowhere
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
very spacious room, very clean
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
friendly staff, good location, faultless service.
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
The hotel was not far from Lake Kamnade where we needed to be to watch the kayaking regatta. We found the place just right, we were left alone, it was spotless and perfect for our requirements with a small store nearby to buy our basics. The family owners were most helpful and friendly.
Overall, very good. The breakfast was very good but too expensive (8 Euro).
Actually we have staied in the hotel just for one night. But everything was OK and we had not any trouble with it. We were also advaiced for very good restaurant near the hotel. No!
The staff, actually the family owning the hotel, is amazingly friendly and helpful.
The hotel is in very nice park place (bird's songs at the morning), quiet area, friendly staff, some of the staff speak English, parking place, Internet access.
Quiet - friendly staff - ease of reach to transport facilities No bar or evening meals
The family running the hotel is very nice. The location is a bit outside of Bochum, about 1 km walking distance to the next subway station. The site is very quite, as is the neighborhood.
WLAN, located in a nice neighbourhood of one-family houses
Friendly and welcoming staff. Excellent value for money. Conceniently located for university and public transport.
easy access to centre of Bochum via transport system - clean room - staff had good command of English