|"Friendly staff courteous service."||(in 128 reviews)|
|""Clean room, friendly staff""||(in 103 reviews)|
|"It was a great hotel experience!"||(in 42 reviews)|
|"They don’t have free parking"||(in 39 reviews)|
|"U guys double charged my room!"||(in 47 reviews)|
|"Worst hotel experience ever!"||(in 33 reviews)|
|friendly staff||in 268 reviews|
|room was clean||in 261 reviews|
|fridge in the room||in 200 reviews|
|shuttle service||in 197 reviews|
|good location||in 145 reviews|
|great hotel||in 132 reviews|
|free breakfast||in 129 reviews|
|front desk||in 105 reviews|
|paying for parking||in 104 reviews|
|close to train station||in 71 reviews|
|free wifi||in 50 reviews|
|bed was comfortable||in 34 reviews|
|honors member||in 20 reviews|
|warm cookies||in 19 reviews|
|logan airport||in 12 reviews|
|current situation||in 6 reviews|
|downtown boston||in 6 reviews|
Great hotel but quick to nickel and dime
The hotel was easy to find as it was right off the highway. Our room was super clean, bathroom was spottless. Hotel staff were all super friendly.
We had to pay $15 a night for parking which I found insane since we were already paying $100 a night for the room. They also charged for wifi unless you were a Hilton Rewards member which I didn't like. When I did sign up for the Hilton rewards to get the free wifi the wifi connection was awful and I couldn't imagine paying for something that barely worked. When you're paying that much for a room per night the least they could do is include wifi. No continental breakfast. They also did not have. Refrigerator in the room. The hotel was clean and the staff was friendly but that's all you get for your money.
Staff was very helpful and the shuttle service prompt and courteous.
No early breakfast ... had to leave at 05:00 AM and there was little to eat before heading out.
Comfort and cookies
Can't even get a free coffee in the lobby unless you get a buffet....
The staff was great and very helpful! Rooms were nice and clean!
Location was not good for us other than it's proximity to the subway. Lobby, breakfast and bar areas were dirty but rooms were clean!
Deli/cafe staff was a little uppity
I would return
Location was convenient to the T (subway) and bus line. I know there is a park close by as well as the JFK Library. I didn't get to see much of anything due to frigid temps. I had to check out a day early due to an impending blizzard. Laura, the office manager was super helpful and authorized a refund. There is a cafe right on the lobby. Food is so so but convenient if you want grab something quick.
Room was clean
There are many things about this hotel we did not like. For starters the manager Mohammed was not very helpful at all. He did not even point us in the right direction to find our room. Also I think it is rediclous that we had to pay $12 dollars to park at the hotel when we are staying there. It should have been included. Also since we paid $120 for the room breakfast should have been included but we were told we did not qualify for the free breakfast in the morning. We will be visiting boston again in the very near future but we will not be stayying at the double tree on Vernon st off of exit 15 in Boston. I would not recommend this hotel to anyone mainly because the staff and manager were not polite and were horrible at their jobs. I hope other double tree hotels are not like this one.
I will never stay there again
I didn't like anything there. The staff were not professional. I will never recommend anyone to stay there.
The staff were rude. We didn't have towels. We called for it and it 30 minutes to get it.
There was an employee at the front desk (not the one who checked me in) and she was extremely helpful in telling me where to go to catch the subway. She was worth the stay! But sorry I do not remember her name.
The shuttle service from the airport was horrible. The instructions of the pick-up location were terrible. I had to call the main hotel phone number which took me a few minutes to wade through the automated service. The driver did not see me and left. When he picked me up he said he didn't speak English. But the next morning, he was speaking English very well to the front desk employees. The employees I spoke to on the phone from the hotel were rude and patronizing. I would not stay here again in order to catch the shuttle to the airport.
Too expensive. Nicely renovated.
I stayed here a year ago and the renovations to the rooms from then to now are wonderful. Room was clean and crisp. Would be nice if the room had a fridge though. Unlike the other two Double Tree's in the Boston area this one has a shuttle to the airport and it will also shuttle you to the downtown area making it convenient for sightseeing. The other two look more elegant but I would pick this one for those two perks the others don't offer.
At almost $300 for one night it was too expensive - being a holiday week and the big rowing event in town I think it's called price gouging. Also the people at the front desk could have used a bit more training and should be taught not to mumble when they talk. And after my stay I've called 3 times trying to inquire why the charge on my card is higher than my receipt. First call to the front desk they hung up on me, second call I was put on hold and they never picked up again, third call the phone rang 17 times before somebody picked up - he gave me an explanation that made no sense. I will try one more time this week before filing a formal complaint.
I like the shuttle to/from the airport. The convenient access to JKM/UMASS T station.
Situated in Boston, DoubleTree by Hilton Hotel Boston Bayside is an easy drive from Back Bay and Port of Boston. It offers guests an ideal base with JFK-UMass MBTA Subway Station just a 10-minute walk away.
The hotel offers a 24-hour reception, an express check-in and check-out feature and luggage storage. Airport transfers, a dry cleaning service and a laundry service are available upon request.
The air conditioned rooms at DoubleTree by Hilton Hotel Boston Bayside are charming and provide a flat-screen TV, a coffee maker and movies-on-demand. Each provides a private bathroom with a hair dryer.
Unwind with a drink or enjoy an appetizing breakfast, lunch or dinner at the hotel's on-site café. In the evening, guests can relax in the cozy lounge bar.
DoubleTree by Hilton Hotel Boston Bayside is a 10-minute drive from Logan International Airport, and sightseers can easily reach Boston Commons by car. Carson Beach is a brief stroll away.
based on 945 reviews
Policies vary by room type and provider.
All reservations at Doubletree By Hilton Hotel Boston Bayside – even non-cancellable stays – on or before June 30, 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Doubletree By Hilton Hotel Boston Bayside is located at 240 Mount Vernon Street in Dorchester, 3 miles from the center of Boston. Boston Children's Museum is the closest landmark to Doubletree By Hilton Hotel Boston Bayside.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Doubletree By Hilton Hotel Boston Bayside.
No, Doubletree By Hilton Hotel Boston Bayside does not offer free Wi-Fi.
No, Doubletree By Hilton Hotel Boston Bayside does not offer free parking.
Yes, Doubletree By Hilton Hotel Boston Bayside offers free airport shuttle service.
Doubletree By Hilton Hotel Boston Bayside is 3.7 miles from Boston Logan Intl. Doubletree By Hilton Hotel Boston Bayside is 11 miles from Norwood Memorial.
No, Doubletree By Hilton Hotel Boston Bayside does not have a pool onsite.
Doubletree By Hilton Hotel Boston Bayside has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.