DoubleTree by Hilton Boston Bayside

Reviews

Pros

"The staff was very helpful."	(in 83 reviews)
"The bed was very comfortable."	(in 45 reviews)
"Room was very clean."	(in 62 reviews)

Cons

"The breakfast was terrible and poor value."	(in 15 reviews)
"The only onsite food available was Starbucks."	(in 6 reviews)
"Charge for parking and the horrible buffet was not free so nothing except location."	(in 7 reviews)

Show reviews that mention

+

available for purchase	in 9 reviews
charged parking	in 49 reviews
clean room	in 150 reviews
close to a subway	in 18 reviews
close to train	in 7 reviews
comfortable bed	in 72 reviews
downtown boston	in 7 reviews
free breakfast	in 88 reviews
fridge in room	in 16 reviews
hilton rewards	in 9 reviews
logan airport	in 134 reviews
loud neighbors	in 2 reviews
shuttle bus	in 108 reviews
shuttle driver	in 83 reviews
staff was friendly	in 179 reviews
train station	in 43 reviews
warm cookies	in 41 reviews

Excellent

Feb 2017

9.1

Great hotel but quick to nickel and dime

The hotel was easy to find as it was right off the highway. Our room was super clean, bathroom was spottless. Hotel staff were all super friendly.

We had to pay $15 a night for parking which I found insane since we were already paying $100 a night for the room. They also charged for wifi unless you were a Hilton Rewards member which I didn't like. When I did sign up for the Hilton rewards to get the free wifi the wifi connection was awful and I couldn't imagine paying for something that barely worked. When you're paying that much for a room per night the least they could do is include wifi. No continental breakfast. They also did not have. Refrigerator in the room. The hotel was clean and the staff was friendly but that's all you get for your money.
Excellent

Dec 2016

9.1

Staff was very helpful and the shuttle service prompt and courteous.

No early breakfast ... had to leave at 05:00 AM and there was little to eat before heading out.
Okay

Nov 2016

5.7

No coffee

Comfort and cookies

Can't even get a free coffee in the lobby unless you get a buffet....
Good

Jul 2016

6.5

The staff was great and very helpful! Rooms were nice and clean!

Location was not good for us other than it's proximity to the subway. Lobby, breakfast and bar areas were dirty but rooms were clean!
Good

Oct 2015

7.7

Deli/cafe staff was a little uppity
Excellent

Feb 2015

10.0

I would return

Location was convenient to the T (subway) and bus line. I know there is a park close by as well as the JFK Library. I didn't get to see much of anything due to frigid temps. I had to check out a day early due to an impending blizzard. Laura, the office manager was super helpful and authorized a refund. There is a cafe right on the lobby. Food is so so but convenient if you want grab something quick.
Good

Jan 2015

6.5

Horrible

Room was clean

There are many things about this hotel we did not like. For starters the manager Mohammed was not very helpful at all. He did not even point us in the right direction to find our room. Also I think it is rediclous that we had to pay $12 dollars to park at the hotel when we are staying there. It should have been included. Also since we paid $120 for the room breakfast should have been included but we were told we did not qualify for the free breakfast in the morning. We will be visiting boston again in the very near future but we will not be stayying at the double tree on Vernon st off of exit 15 in Boston. I would not recommend this hotel to anyone mainly because the staff and manager were not polite and were horrible at their jobs. I hope other double tree hotels are not like this one.
Poor

Jan 2015

2.0

I will never stay there again

I didn't like anything there. The staff were not professional. I will never recommend anyone to stay there.

The staff were rude. We didn't have towels. We called for it and it 30 minutes to get it.
Good

Jan 2015

7.7

There was an employee at the front desk (not the one who checked me in) and she was extremely helpful in telling me where to go to catch the subway. She was worth the stay! But sorry I do not remember her name.

The shuttle service from the airport was horrible. The instructions of the pick-up location were terrible. I had to call the main hotel phone number which took me a few minutes to wade through the automated service. The driver did not see me and left. When he picked me up he said he didn't speak English. But the next morning, he was speaking English very well to the front desk employees. The employees I spoke to on the phone from the hotel were rude and patronizing. I would not stay here again in order to catch the shuttle to the airport.
Good

Oct 2014

7.4

Too expensive. Nicely renovated.

I stayed here a year ago and the renovations to the rooms from then to now are wonderful. Room was clean and crisp. Would be nice if the room had a fridge though. Unlike the other two Double Tree's in the Boston area this one has a shuttle to the airport and it will also shuttle you to the downtown area making it convenient for sightseeing. The other two look more elegant but I would pick this one for those two perks the others don't offer.

At almost $300 for one night it was too expensive - being a holiday week and the big rowing event in town I think it's called price gouging. Also the people at the front desk could have used a bit more training and should be taught not to mumble when they talk. And after my stay I've called 3 times trying to inquire why the charge on my card is higher than my receipt. First call to the front desk they hung up on me, second call I was put on hold and they never picked up again, third call the phone rang 17 times before somebody picked up - he gave me an explanation that made no sense. I will try one more time this week before filing a formal complaint.
Okay

Jul 2014

6.0

I like the shuttle to/from the airport. The convenient access to JKM/UMASS T station.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.