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Having come from the Chateau Mirambeau, which is a fabulous property, with wonderful rooms, a dedicated, highly trained, helpful staff, with impeccable attention to fine details, I was disappointed with the Relaix Margaux. The room appoints were not up to the clas of the hotel. The bed was too soft, with old blankets instead of a duvet. The Internet did not work for the first night there. My initial encounter with the staff was less than positive, although their helpfulness improved during the stay. The grounds are nice, and I enjoyed many things at the property; but I expected much more. The health club did not open until 9:00 a.m. The hallway lights did not go on timely. The hot water in the sink was not hot enough.
Lovely hotel and golf course - gorgeous robes and slippers in the room - convenient for seeing the chateaus of Margaux
The hotel complex is located among vast vineyards of Margaux, 2kms from Margaux village itself. Rooms are spacious and well-equipped, spa is very relaxing and the staff is extremely courteous and helpful
location was the main thing for us as we were cycling. Comfortable stay and we were well rested afterwards. Spacious room
I liked the size of the room and its tea making facility. I was very disappointed to learn that I had to pay 30 euros each time I wished to use the gym facility.(When I am staying in a hotel, I expect to be able to have free use of the fitness room.) Only the Brasserie restaurant was open (the gastronomic 'L'Isle Vincent' was closed for winter) and my husband and I were the only guests for most of our meal. (One other couple arrived as we were leaving.) Despite this, service was poor(we were left sitting at our table for too long after arrival so I had to go and ask for drinks and for our order to be taken!) The meal was very disappointing...overcooked expensive escalope de foie gras starter and equally overcooked red mullet fillets! I also found the reception unforthcoming and unhelpful.
Friendliness,excellent food abd comfort and suitability for my wife who uses awheelchair
The staff was really extremely helpful, very polite and friendly. There was no soups or salads on the hotel menu...In either of the 2 restaurants...
There was an extra charge for everything including internet usage! The restaurant which was open during our stay only offered a la carte dining and was quite expensive for a very informal setting.
It was beautifully situated, quiet and the staff were excellent. Not really designed for young children, though the staff go out of their way to try to help, and no place to really walk around the beautiful grounds.
Perfect location for a few days in the Medoc. Very friendly staff and excellent food. Well maintained both inside and outside.