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Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
good customer service rooms quite small
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
Received room upgrade. Very good service
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
A very comfortable bed having to wait in line to get a breakfast table
the amazing cocktail bar the cocktail staff
Very friendly and pleasant staff, lovely room and cocktail bar excellent and great breakfast and convenient to town for shopping. Nothing to dislike. Have recommended hotel to friends and will definitely be going back.
comfortable freindly atmospere all satisfactory
comfortable relaxed atmosphere, close to activities,excellent breakfast and service
Staff were polite and efficient
We were upgraded and stayed in the Saturn Suite. The food and drinks at 1812 were superb; staff was very friendly; great location, close to the shops, pier, BIC; room was spacious and clean, easily accessible parking. Having to walk for five minutes to get to our room, after opening five fire doors and having to go down stairs - that was a pain. Upon our arrival, around 1 a.m., we asked for some water and what we got was a plastic jar with water where ice and several other, unidentified objects were floating in it. Of course we didn't drink it and we didn't have the strength to head back to the reception, so the first night was hell on earth. Also, while the hotel advertises free wi-fi there was no signal in the room and we had to use the lobby.
Central Location , Nice room. In general the hotel was very pleasant Bathroom was antiquated.
Luke warm shower
Easy access to every where such as BIC, beach and shopping
location and facilities on site, both the so bar and 1812 are excellent, didnt need to leave the hotel.
Breakfast was good , and the showers were excellent. Reception staff were very friendly the air con wasnt working , ordered a sandwich and 30mins later still not arrived
The cleanliness and convenient location
On Business Would have liked more choice of evening meals
rooms slightly over priced.
Besides excellent standard of facilities (shower/heating/TV/wifi/workarea) the hotel has a simple, modern fresh design throughout.
nothing too much trouble watered down orange juice at breakfast
The staff were very polite and welcoming, the rooms were modern and tidy and the breakfast service was very good.
Location, excellent value for money Pillows too hard
Everything about the hotel was excellent, friendly staff, good facilities and very clean, I will definitely return again and recommend this hotel to everybody. nothing
The hotel was comfortable and the staff were friendly. It was rather noisy during the night. We were disturbed at 2am by a couple arguing loudly and again at 3.50 am by people returning from a night club trying to access our room. So consequently we hardly slept on the first night of our stay. This was the only thing we did not like about the hotel.
The convenience of the heated swimming pool in Autumn, close to shops & beach for walking. The Bar menu appears to have been changed since my Grandson & I came down earlier this year and it is not a good or varied as it was.
The service was very good, with all the staffs available and ready when needed. the comfort was far above the price paid for. I would definitely recommend people to experience and i will definitely like to stay to the same hotel if i have to visit the city again.
Friendly staff, cheap, nice food .
Yes - no car parking space
I really enjoyed using the pool but I did not appreciate having to pay extra to use it. Paying for swimming pool facilities. Befro side lights not bright enough to read under !
The pool and jacuzzi were excellent
The twin room was a good size with adequate facilities. The price was raised up for the bank holiday.
Staff very efficient. Liesure facilities excellent. Room clean good value for money. Restaurant basic. Food basic. Menu basic. presentation of bar food basic. Bar food poor. Garden furniture plastic not inviting. Disabled room offered no window.
Room was very spacious Cost of food.
Good breakfasts. Good location within easy reach of beach, shops and railway station. Cleanliness of bathroom could have been better.
There is nothing special or actually good about the roundhouse The following are a list of issues with the particular stay in this hotel.
Location and car parking i know the room was cheap but the room didn't feel clean. Breakfast was very strange - no toast only baked crunchy bread!!
Very friendly helpful staff made our stay very enjoyable. We hope to go for a longer stay next time Would have liked a la carte as well but not complaining as food was very good
We enjoyed our full english breakfast . I booked a twin room and got a triple room. The room was drafty and cold due to windows being old and you could hear the noise of traffic at night . suggest put new double glaze windows and all heat was lost .
Locality, Room was dirty, smelled, I had to wash bath out before using, very tatty room. Better price available if you just turned up. Not a plesant stay and if I was not running late I would have walked out
Location: close to station, town center, etc. within the walking distant; Breakfast: Excellent; No free wireless internet.
Excellent value for money
Location Staff were rude, hotel was diry the bath room had not been cleaned.
near to the beach needs to be up dated starting to look old
very good staff, excellent breakfast. the rooms were very dated and tired looking. bathrooms need to be updated
Room facilities were excellent N/A
The room was clean and the bed was very comfy.Lovely swimming pool!!! Yes, the time of check-in- 2p.m., rather late.
lift too small
I travel to Dorset once a month and I always stay at the Wessex. Provides good value for money and its location is ideal for my purposes place is now starting to look and feel a bit jaded and could do with a bit of tlc
Location, parking, nice big room. The evening meal was spoilt by a foreign gentleman sitting next to our table who obviously had a cold, and with no regard for fellow diners, kept sniffing and making 'pig' like noises. In addition, some of the food was obviously microwaved and was very poor. The waitress also asked me to pay for the wine at the table! I've never had that before in a hotel restaurant. A bad meal all round.
The position of the hotel was very near the seafront and the centre of Bournemouth. The breakfasts were excellent and the swimming pool was very clean, warm and pleasant to use The hotel seemed over warm. It would benefit from an extensive update although it was all very clean, just dated and tatty (apart from the reception/bar area)
comfort of bar area etc n/a
The use of the leisure facilities and evening entertainment.
Use of the leisure facilities. The breakfasts The friendliness of the staff. Walking through the smoking zone when entering/leaving the hotel
Service of staff really very good.
The hotel position by the sea front Piped music was very irritating
Nice location, nice bar/grill
Location is great for beach, walks, cafe, restaurants and shops.
Food good but very small meau for dinner
Hotel is in a wonderful location with wonderful views and is up to the usual Marriott standard of rooms which we like and have become accustomed to and with such comfortable beds On Sunday we were shocked to hear that they had run out of most things from the bar menu because they had been busy over Xmas!!! Surely the Catering Manager knew Xmas was coming! A section of the restaurant had been closed off that night so we were unable to get a table and had to leave the hotel to go and find something to eat which was most inconvenient as my wife was not feeling too well and it was freezing outside. Also found out when having drinks at the bar that you had run out of crips/nuts for a few weeks - again surely someone can go down to the local supermarket!
defineetly i will come again............wonderfull place,nice staff
Too short a stay to make comments worthwhile Ordered a taxi - it didn't arrive on time and I had to ask again!
Staff attentive, looked to be hard-working. Moved from Maemar to Lloyd hotel (overbooked in Maemar?). Lloyd hotel hosted a rugby squad on 2nd night - bedlam overnight and in morning. Room hastily prepared (used as staff room?) thick mat of grey hair in shower outlet.
Close to town centre & beach. Hotel also had a nice bar The room & staff attitude
Straightforward to book and to reach Good value for money Good buffet breakfast Some fittings were a little worn
Very tolerant towards guests.Rather laisez faire.Brillient place for young people as nightclub just down road.I liked the fact I was refunded money as my friend found it too noisy to stay.Ideal place for fun lovers. The hotel was fair for the money.I would have stayed as it was fine but there was a party of young men on a stag night which made it very noisy.Also the nightclub at the church down the road was awful.Normally noise doesnt bother me but I was playing chess and needed to sleep better.Walls seem very thin and this could cause embarassment
The location The tv in the room didn't work, the breakfast wasn't great, the bread was mouldy and the fried food was tepid. the area of the hotel we were in smelt funny. But you get what you pay for, i guess!
Central location Shower not working, kept running cold
I stayed in this hotel on a single room, for 4 nights on business trip. I paid for Room+Breakfast, but never had a single breakfast from the hotel throughout my stay because this hotel refused to serve breakfast earlier than 8am; while I had to leave for work half an hour before then. I asked for refund on breakfast, but was never given any. The room and toilet/bathroom are dirty, very outdated, and very small, one can hardly move in it. From my horrible experience in this hotel I definitely will not recommend it to anyone.
Neatness, cleanliness, fittings
Although it seemed a slightly shabby on first impression the bedroom was comfortable and the bathroom spotless. Good breakfast Nothing particularly
Peace and quiet away from noise,Freedom to come and go,The really excellent weather.
Good location, friendly staff. Good choice of well cooked food for breakfast. Good service Hotel seems still to be under renovation, so work ongoing, but does not interfere, except for a strong smell of paint.
Our room for the value was excellent. Lovely sea view. There is a limited amount of parking, but if anyone blocks you in they keep their keys and should move the car for you, so is not too much of a problem.
No thing The worst hotel I have been
Very friendly hotel with helpful staff.Old fashioned but nicely maintained Stopped serving hot food at 8.30pm, so nothing except sandwiches on offer when we arrived after a long journey.
The staff were very helpful and we were upgraded to a suite which was excellent. The hotel was very central just steps away from the BIC - the whole experience was perfect.
Great Hotel, ideal location, friendly staff.
Peaceful, comfortable, pleasant decor and clean. Would have felt more comfortable with window covering for bathroom window - felt a little exposed at night/not sure what was directly outside.
warm and convenient
The service Poor Meal had problems with understanding of a "blue" steak and the quality
brilliant location, attentive staff , comfy room and very good food no
Relaxing , clean and comfort,very nice breakfast and had a nice evening meal.also friendly staff
close to the sea noise from the street
Friendly staff, clean had a lift As it is on the main road and windows are very thin, a lot of road noise!
Close to BIC & shopping
Comfortable room, and good breakfast. Having booked 2 twin rooms, and being given 2 doubles, and having to pay an extra £15 to upgrade.
Freindly staff Possible needs some refurbishment
room was comfy and breakfast was pretty good. Getting a phone call at 10.02 telling us we need to be out of the room, and paying for parking is a bit of a cheek.
Excellent location for beach, shops and the BIC. Lovely seaview room (although was an upgrade on check in for extra £10 p/n) rooms would benefit alarm clocks, and shower gel/shampoo.
nice bar area. the bed was a bit uncomfortable. mattress was old.
The staff were pleasant. The food was very basic, not really very appetizing. I would call it a B&B not a hotel really so it was expensive considering this wasn't really a proper hotel. The building is not at all modern- creaky floorboards, basic amenities, small single room. Not very good value for money. Check-out time is 10:00 am, a bit too early.
We booked a superior room, but we would rate the room as standard. The shower was poor, the bathroom tiny, the door wouldn't lock, and overall just a standard room.
The Hotel was excellent, within easy walking of the BIC, and plenty of parking. The staff were excellent, very friendly, and service was very good. Our room was comfortable and quiet. A super selection for breakfast, overall a most enjoyable stay.
Meal served by friendly staff Room quite cramped
lovely hotel,great staff.good position, food very enjoyable.this was our second visit and it defenitely wont be our last!! bar prices.
Friendly hote. Superior double was nicely decorated with little balcony- can't expect 'views' as surrounded by other hotels. Restaurant very good. Staff particularly friendly. Near enough to both prom and town. Would go back.
Freindly & comfortable
Great staff and comfortable hotel nothing
Both the staff and food were excellent. The bathroom needs modernising.
TV did not work
Quick and courtious service no smoking but will just have to get used to it as it will soon be law
The breakfast was really good. The TV did not work (but it was fixed when I pointed it out) and the shower was quite cold in the morning.
The room was very clean and neat Noise from toilet flushing next door woke us up in the night
Hotel, room and bathroom were very clean. Dining room very pleasant. Good breakfast provided Room was perhaps a little basic
family run hotel. parking for car room close to the common bathroom in the corridor. I could hear all noises also during night
- friendly staff- central but quiet location - good breakfast - spacious room - - sink next to bed - no wireless internet connecion in the room we stayed in - very noisy when other guests flushed the toilet
Good breakfast and good Wifi connection. Friendly staff
excellent service bit noisy
Excellent staff service and friendliness. Price versus comfort not especially good rated against other hotels I've been to though perfectly acceptable and may be comparable with other Bournemouth hotels.
The friendliness and helpfulness of the proprietor and staff Little things like only 1 sachet of coffee per person in the room and electric point not near the kettle.
Very helpful recepiton staff Morning breakfast fairly good, but evening meals apalling
Close to beach and BIC I have already sent an email regarding having to use public car park and having to pay £200
Helpful receptionist, friendly waitress. Clean room, comfy bed, lovely bathroom and plenty of storage space. Position ideal - five minute walk to the beach, pier and shops. I would stay here again.
Great stay, no hairdryer in room but borrowed one from reception. Great choice of things for breakfast. Decor was very dated but whole room was clean (except a dusty lampshade).
Great value, comfy room, good shower, warm. Good breakfast too. Brought a smile to my face. Nice people too. Nothing. Cannot complain about anything for the price. Terrific.
I stayed at the Glendevon for three nights and would like to say how pleasant my visit was. The owner (Bill) was kind enough to wait for me being a late arrival, and was able to arrange early breakfasts (eggs on toast) to ensure I got to my conference on time. I found my room tidy and clean. The shower was really nice too. It's only a short walk to the Bournemouth International Centre and a fraction of the cost of some of the nearer hotels. There was enough room in the hotel car park for me to leave my car in for the duration of my stay. Bill also recommended a really good indian restaurant called the 'Eye of the Tiger' on Old Christchurch Road which is also well worth a visit The music in the restaurant was a tad cheesey - think Spandau Ballet, Neil Diamond etc - but in a fun way - I think the chef likes it :)
services and the room. quite and peacful. room was very hot on arrival.
Breakfast Bathroom had tiles about to fall off, creaky floorboards, dinner menu choice very poor,
Good size room, great location of hotel, lovely swimming pool bathroom starting to look a bit tired, shower still needing repair
The comfortable lounges, the attentiveness of the staff and their efforts to please. The bedroom needed an update and was a little sparse.
The first impression of the hotel eg reception, dining room etc was impressive as was the size of our room. Ther bathroom was very dated and could benefit from a complete update
Friendly staff and good food. Our room should not have been allocated before the security, locks etc had been repaired.
Pleasant and helpful staff.Good food.Warm and comfortable, bright and clean.
the calm and peacful surroundings
bathroom was dirtyand the main room was very run down ,in need of a referb or a good clean
very well situated and the ambience of the whole place was good. restaurent staff were particularly obliging we we in room 97 , ground floor for diabled, not our request, the bathroom did not have adequate window covering so using at night with lights on was awkward and the outsidde door from that room was far from secure