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It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
A very comfortable bed having to wait in line to get a breakfast table
Location was great. Very close to restraunts, parking, the Bournemouth Pier and Bournemouth Park However, if you are looking at the cheaper rooms you be better served by Premier Innnext door. Service was poor at the front desk and breakfast and breakfast whilst adequate was not at the quality I would have expected. Staff were very disjointed; my pregnant wife asked for some decaf-tea for our room and was advised "the bar might have some". Would have expected them to sort it out. Room location was in the back of beyond with stair only access. Cheaper rooms at this hotel not recommended.
good customer service rooms quite small
Received room upgrade. Very good service
Everyone was helpful & friendly.An ideal spot for all locations in the area.
a up grad of room free of carge noizy nabbears but was lookd aferter
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
Central location very limited carparking hotel needs a make over, quite dated
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
Relaxed atmosphere, helpful staff, good meals and good value for money Food portions a bit small
Hotel and room clean and warm and adequate. Breakfast good Although a warning was given water took a long time to heat up (more than 10 minutes for shower) and then only luke warm
Good location, great view from room with balcony and very friendly staff.
Opulent public areas, excellent staff
The room was fantastic and very comfortable Breakfast was very disappointing, not very edible
yes as previous reviews - lift scary. hot water very hot and could not cool down shower. cold water warm. toilet cistern took long time to refill,
The bed. The view of sea. The alfresco eating around the pool The abcence of a shower. The lack of promised sauna in facilities advertised in sister hotel.
The shower was cold,in both rooms that i booked, & the radiator did not work in room 203
Sea view, pibic areas had been extensively refurbished. the bedrooms were not of a similar standard as the public areas and are in need of refurbishment.
Location was excellent and great value for money. Luxury stay and would definitely stay again. Added bonus of being upgraded but that shows the excellent customer service provided, would definitely recommend to friends and family
The breakfast was very good The room was in the basement so no view. had to park your car across the road not in the car park in the hotel - even though you have to pay extra. the deal you had for booking on line was the same price if you booked on the day - not really a deal!!
Staff was excellent; when the heated towel rack in the bathroom didn't work, they upgraded our room. Bed was very comfortable. Shower was excellent (not in all rooms, but in the upgraded room). Wonderful location, with its view of the English Channel and a one minute walk to the pier. Five minutes to walk to the heart of a shopping district.
Nice room veiw, nice bed, Lovely bar! no bad experiences!
The hotel was very clean and the location was perfect for the beach and shopping.
Location, comfort, cleanliness, good food and friendliness of the staff
Plasant, good dealings with staff - very satisfactory from that side of things. Room was in good condition, very clean, but so small moving around was difficult.
It was directly across the road from the BIC where i was heading for an event, and it was an amazing feeling being able to have an amazing night out, and then to walk across the road and come home. Room was beautiful! I loved the mirror in the bathroom. No complaints, only to say that the parking is not behind the hotel, its over the road in the shopping mall centre - however saying that, the hotel give you a key and you can park in a secluded area.
Very friendly and helpful staff. The room was excellent with a sea view. We would definitely stay here again and I will be recommending the hotel to family and friends. Thank you very much for a very enjoyable stay whilst I was celebrating my special Birthday!
Reception staff friendly and helpful, good sized room, clean, excellent sea view. Lovely breakfast and attentive waiting staff. Very good location. Found a good price through booking.com
The service Poor Meal had problems with understanding of a "blue" steak and the quality
Great Hotel, ideal location, friendly staff.
Very friendly hotel with helpful staff.Old fashioned but nicely maintained Stopped serving hot food at 8.30pm, so nothing except sandwiches on offer when we arrived after a long journey.
brilliant location, attentive staff , comfy room and very good food no
No thing The worst hotel I have been
Peaceful, comfortable, pleasant decor and clean. Would have felt more comfortable with window covering for bathroom window - felt a little exposed at night/not sure what was directly outside.
The staff were very helpful and we were upgraded to a suite which was excellent. The hotel was very central just steps away from the BIC - the whole experience was perfect.
Good location, friendly staff. Good choice of well cooked food for breakfast. Good service Hotel seems still to be under renovation, so work ongoing, but does not interfere, except for a strong smell of paint.
warm and convenient
Relaxing , clean and comfort,very nice breakfast and had a nice evening meal.also friendly staff
Our room for the value was excellent. Lovely sea view. There is a limited amount of parking, but if anyone blocks you in they keep their keys and should move the car for you, so is not too much of a problem.
A luxurious room with a roll top bath in the window alcove, very attentive and friendly staff and excellent food in the restaurant, what more could you ask for. Plainer biscuits with the room service cheese !!! but thats all.
the bed was nice as were the pillows,towls nice and thick would have liked more chose of food from menu at night,only the taster menu on offer which was over priced
clenlyness Menu a bit limited
It was overall an excellent stay. The room was simply lovely, the food was delicious and so was the wine on their list. The hotel is very stylish and offers a homly feeling right away when one enters. That I coundn't stay longer... ;-)
I wanted to experience a "Green" hotel. I was very impressed and felt well informed about their efforts to be as eco friendly as possible. The hotel has been restored beatifully, fabulous beds and great food.
went to a show at the b i c
It was very clean and modern and the staff were very friendly No food in the evenings. There was no sound proofing in the room, when the people came into the room above it was like they were sat in the room with us
Good Scrambled egg and service at Breakfast.
We stayed at this hotel to attend a wedding and reception. The Orchid has excellent facilities for both weddings and wedding receptions and the staff are very friendly and helpful.
the setting and breakfast sqeaky floor boards and windows were hard to shut.
quirky decor, good parking, spacious public areas, very pleasant restaurant, friendly reception, good last minute room rate, excellent location. had to have breakfast one morning in less pleasant nearby sister hotel; mattress rather thin
The organisation of my sons wedding was great. The ceremony and the facilities we used made it very special. Some areas needed to be refurbished..... which was a shame.
The reception and lounge area was very attractively decorated and inviting. All the staff we dealt with were very pleasant and helpful. The bedrooms were very basic and the blinds in our room were broken in places. The room was also at the front of the hotel so was quite noisy, however it was clean and warm.
Friendly staff. Value for money Nothing to dislike
Friendliness of staff, large room, able to get refreshments on arrival although not sure if this only applies to weekends and breakfast excellent The shower head hose fixed half way down on wall so could not shower properly
everything. walls very thin.
One room was a suite - Fantastic! Manager Joseph was excetionally friendly and helpful Some rooms a bit cramped, jacuzzi didn't work in leisure centre.
The food and service at the hotel was excellent. The bedrooms needed some decoration and updating, although all the bedding was excellent.
The quietness during the evening.
breakfast was quite good hotel receiption staff very grumpy
The cooked breakfast was good. Dirty, tired, very dusty bathroom floor. Fittings in bedroom broken and scratched. Curtains dirty and smelly. Very poor Reception staff - no greeting or goodbye.
Easy to find, central location. Friendly and helpful staff. Clean and well maintained, if a little tired in places like the bathroom. The water in my room could have been warmer.
Very friendly and positiev staff. Lovely big, comfortable bed
The staff were very polite and welcoming, the rooms were modern and tidy and the breakfast service was very good.
The cleanliness and convenient location
Besides excellent standard of facilities (shower/heating/TV/wifi/workarea) the hotel has a simple, modern fresh design throughout.
rooms slightly over priced.
nothing too much trouble watered down orange juice at breakfast
On Business Would have liked more choice of evening meals
The hotel was comfortable and the staff were friendly. It was rather noisy during the night. We were disturbed at 2am by a couple arguing loudly and again at 3.50 am by people returning from a night club trying to access our room. So consequently we hardly slept on the first night of our stay. This was the only thing we did not like about the hotel.
Location, excellent value for money Pillows too hard
Breakfast was good , and the showers were excellent. Reception staff were very friendly the air con wasnt working , ordered a sandwich and 30mins later still not arrived
Everything about the hotel was excellent, friendly staff, good facilities and very clean, I will definitely return again and recommend this hotel to everybody. nothing
only one night but most impressed with the retention of the architechture,comfort,value, the breakfast possibly one of the best experienced due to little "touches"mushrooms best ever!!!room very good too.Cant wait to come back. nothing
The room was well appointed although felt the conservatory needed a face lift. The staff were very un welcoming and no one smiled.
Our room was situated next to the lift and as a result we had a disturbed night with the doors constantly banging and people coming and going.
We only stayed for the one night, but the hotel was very welcoming, friendly, comfortable and the room we had was well worth the booking
Very pleasant staff, comfortable, clean room. Excellent location. Incredibly squeaky floorboards! Luckily I am a heavy sleeper :)
It was central. The lifts were poor, and there were signs that the hotel is tatty and in need of a refit.
The hotel is clean and comfortable. The staff a re friendly and helpful. My room was well equipped (the enormous corner bath was an unexpected treat!) and peaceful.
Near to BIC for the concerts
It had a bed where I could sleep I was disappointedin additional sums added to my bill I stayed there because there was an offer a friend joined me at breakfeast and beacause he had smoked salmon and scrambled eggs £ 20 was added to my account which I thought was steep
The service was very good, with all the staffs available and ready when needed. the comfort was far above the price paid for. I would definitely recommend people to experience and i will definitely like to stay to the same hotel if i have to visit the city again.
Yes - no car parking space
Staff very efficient. Liesure facilities excellent. Room clean good value for money. Restaurant basic. Food basic. Menu basic. presentation of bar food basic. Bar food poor. Garden furniture plastic not inviting. Disabled room offered no window.
Room was very spacious Cost of food.
Friendly staff, cheap, nice food .
The twin room was a good size with adequate facilities. The price was raised up for the bank holiday.
I really enjoyed using the pool but I did not appreciate having to pay extra to use it. Paying for swimming pool facilities. Befro side lights not bright enough to read under !
The convenience of the heated swimming pool in Autumn, close to shops & beach for walking. The Bar menu appears to have been changed since my Grandson & I came down earlier this year and it is not a good or varied as it was.
The pool and jacuzzi were excellent
the calm and peacful surroundings
very well situated and the ambience of the whole place was good. restaurent staff were particularly obliging we we in room 97 , ground floor for diabled, not our request, the bathroom did not have adequate window covering so using at night with lights on was awkward and the outsidde door from that room was far from secure
Pleasant and helpful staff.Good food.Warm and comfortable, bright and clean.
bathroom was dirtyand the main room was very run down ,in need of a referb or a good clean
services and the room. quite and peacful. room was very hot on arrival.
The first impression of the hotel eg reception, dining room etc was impressive as was the size of our room. Ther bathroom was very dated and could benefit from a complete update
Breakfast Bathroom had tiles about to fall off, creaky floorboards, dinner menu choice very poor,
Friendly staff and good food. Our room should not have been allocated before the security, locks etc had been repaired.
Good size room, great location of hotel, lovely swimming pool bathroom starting to look a bit tired, shower still needing repair
The comfortable lounges, the attentiveness of the staff and their efforts to please. The bedroom needed an update and was a little sparse.
Staff very friendly and helpful Room was cold and damp on arrival - corrected with an additional heater
the resteraunt was very good there was a party in main dining area on saturday evening which finished at 1am we was not informed of this until our arrival.if i had known this i would have booked another hotel.as this was below my room.
we have used a few hotels in bournemouth , but this is the cleanest hotel we have ever stayed at , the staff were exellent and we will definitley stay again owen & carol emmott everythin was brilliant
Excellent breckfast selection. Helpful staff. Ideal location. Shower- broken shower head.
Good pool area, excellent staff with absolutely superb service. Room was a touch small.
Friendly staff and nice room, bar and general comfortable feel to the hotel
The girls on reception were very friendly and next morning when I asked directions to a particular shop, they looked it up on the computer and gave me the postal code so I could drive there to the nearest parking place. They were helpful and friendly, welcoming makes a difference. The young lady working in the bar the night before was also very friendly and accommodating I felt that the room was very cold when we entered, and I was cold during the night. The pillows were very uncomfortable and so was the bed. The meal in the restaurant was good but when I asked for olive oil and balsamic vinegar for my salad I was given white vinegar and red wine vinegar, the waiter did not know what was what.And how I hate making a fuss but felt I very uncomfortable with the couple opposite me looking as though (who does she think she is) it was only olive oil and vinegar. My glass of wine was forgotten for my meal and by the time it was realized it was too late as I did not wish to drink a glass of wine quickly.
The lighting in the room was gloomy.The absence of a desk lamp is off- putting to the proffessional visitor who wishes to work on papers.
stayed at hotel to see a show at the bic center the meal times ment that we could not eat at the hotel.also when we returned from the show there was some sort of do going on so could not even get a bar meal and near impossible to get a drink
The swimming facilities Took along time to be let in late at night