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clean and polite of staff.
they had a nice place for pets to run around in the back. It is fenced in and is needed in this area as there are many freeways location is out of the way i would rcommend it for people with lay over or that are in toronto with a car. Using a cab is quite expensive to get anything and there is no fridge or mini bar nor microwave as indicated rather there is one community one that all gusts can share a little misleading from there web site.........very anoying. Also the menue was sparce with a few dishes not somewhere one would want to eat everyday also it is quite expensive but comperable to other hotels. There is a tim hortons with in walking distance but thats about it. The fitness center is being renovated and is dated up till this point.
Service at the restaurant was somewhat slow ..close to 2 hours to complete. But the food was great!
Very little. It was satisfactory. I felt it was very overpriced, especially the bar drinks.
The room rate is valuable for the service and comfortable facilities.
It's an airport hotel so does what it's expected to Room was a bit small for the Hilton. No frills experience in any way. Made us anxious to get a few hours sleep and get going.
Very easy from airport, friendly and helpful folks!
Not enough light in the room. Could not see the thermostat to lower the temperature
The staff found a jacket that my son left behind, and kept it for us while we were on vacation. It was waiting for us when we returned to pick up our car! I also really loved the shuttle drivers. The location of the store. I only stumbled upon it because I had a vehicle to park.
Very convenient to airport, facilities, clean, friendly. Restaurant
Location is great. I prepaid the room while I book the room online. When I checked out, the staff still charged me the room in full. I showed him my booking confirmation and he said he needed to check and if it's prepaid, it would be refund to my credit card but in 7 days!!!!!!!!! Unbelievable. I am in rush of catching a flight, so I just left. During the conversation, the staff (a black male) was as cold as a statue, I hardly image a service staff works a Hilton is as rude as he is. He didn't even show any apology for the inconvenience. I would never come back again. The worst management I ever see in Hilton.
Very clean & super efficient check in & out. No hassle Nothing!
Staff wad helpful. Room was what i needed and it was clean. Morning breakfast was great. No complains
Airport hotel. Excellent value for money, best "free" (ie included in the price) breakfast in our 5 week stay in Canada. Tea and coffee available all day and night in lounge as well as room. Very helpful staff. Used shuttle throughout stay to go back to airport to get into the city on their express route. Really good air-conditioning. This hotel did not have a restaurant but used the one in an adjacent hotel so that wasn't a problem.
The reservation was correct, the parking was free and very close, easy to find and get to, the breakfast made our day much easier.
free shuttle buffet breakfast closeness to airports computer room (no extra charge for use) just the fact that there is no place to eat lunch/dinner there should be more than frozen dinners available (for lunch and/or dinner)
A very nice comfortable hotel There was no room service available to order food or drinks. I was disappointed to find this out after I checked in.
we had a great sleep,a nice breakfast and a very courteous driver to the airport.
The location was good and the price was good but I think if you had a seniors rate it would be better. We dont have much money from the Government. No, we had a good time staying with you.
Close to the Bombay Palace where I was attending a wedding. Room 112. This should not be rented when you have a hcokey team and adults running up and down the stairs which are attached to the outside wal of room 112!
Cleanliness How the hot/cold were reversed.
Room was clean. Staff was very friendly and courteous. I would stay here again. Room was a bit dated. Grouting in bathrooms needed to be redone. Breakfast was bland
Breakfast Sauna broken
Clean and well priced. Wifi did not work in our room. The television lost signal frequently and the air conditioner was very noisy
Not much different than a standard 2 star. Advertising 3.5 no way. Found the facility dirty which to me presents poorly. Carpets look like they had never seen a vacuum or broom for months. Stairwells dirty. They did not anticipate the number of guests staying when it came to morning breakfast. Running out of most things. Beds were comfortable.
The rooms were clean and the beds were very comfortable and we got a good night of sleep. re ate at the heritage fish restaurant (across parking lot) which was very good as well. The hotel overall is a bit dated. Old carpeting and hallways smell a bit mushy. Key cards did not work for the majority of outside doors and there was someone busy going through the dumpster when we arrived. Parked my car in front and experienced no problems whatsoever..
The sauna was not working correctly; the fuse kept tripping and shutting it down.
Access to the 410 for travel plus in the north end to make escape easier when you're leaving.
location room size, furnture, and price
We went to the movie theatre conveniently located in the same parking lot as the hotel, ate out and slept in the wonderfully comfortable bed.
Comfertabl and clean! Great house keeping and customer service!
we have smaller kids and we used to pool. the young man and young gal were sooo helpful.we ask them about a restrant that would be family friendly ,next thing we know here he comes back with a map to the location of the restrant.they were great life gards as well.
the comfprt and look of their room no
I liked the general atmosphere, cleanliness and location.
Great accommodations with food within walking distance.........needed access to airport and was pleased with the ease of traveling there.
Booked a room with a king bed and received a standard room. The air conditioner was very noisy.
Excellent service. Very clean. And most, important, a pleasant courteous staff. I will stay there again. No complaints.
Location and the staff was very courteous. Everything was good.
a - there was no shampoo in the room. b- bath towel smelled of cigarettes, in non smoking room. c - when i complained at check out, tanya said "i can not do any thing". d - i had forgotten my rewards card, tanya refused to give me the points or mark my receipt so i could get it credit on next visit
We found it to be clean and comfortable. The staff was very friendly and the hotel was quiet. It was a decent value for the money.
Fast, friendly service,
All you need for a good night\s sleep you will find here. Conveneeintly situated close to the airport. Varietry of restaurants and stores in the vicinity. Breakfast choice is very limited. Nesafe for coffee isn't what I would call "coffee." Room smelled of stale smoke. Room was rather "tired" as well as the rest of the hotel
I love the clean design elements and the green focus. My little Coffee maker did not hear the water
Very modern. Great location for catching early flights.
Fitness room Room layout Awesome common areas Functional earing facility Ease of access to airport
This hotel was very reasonably priced for being in a large metro area. Nearly everything looked brand new. Our main reason to stay at the hotel was an early flight we had the next morning. The hotel is literally 50 paces from the tram that takes you to terminal 1 or 3 for Tornoto Intl. Airport, so its exceptionally convenient. Not really a hotel to be at to go explore the city. Definitely for the jet setter either arriving late with no desire to head into town late at night to their hotel, or ready to leave. I liked how modern all the amenities looked. I felt like I was staying at a expensive resort though the way the bathroom, and fixtures everywhere were so different from the "normal" hotel. Very friendly staff, and otherwise a very great experience. Would hope to stay in one again, but next time hopefully city center, or near the action.
The proximity to the airport
That there was a restaurant available for an evening meal unlike in the States where there are few if any restaurants in Fairfield properties. Because I booked through a search engine I wasn't able to get my Marriott points.
The hotel was really good, within close proximity of the airport. Just as advertised. The in room facilties were meagre. I had to ask for tea/coffee making stuff!!!
Nothing Oh the fact when kayak redirected me to booking.com it changed the date to 8/3 from 8/2 so I had no room. That sucked!!!!!!!
Perfect stay, all was great and the personnel has been very nice with us
staff was helpful could use a remodel
The pleasant helpful staff, the free full breakfast, the easy parking, choice of pillows , wifi and cleanliness. The warn out stair case near the front desk created a poor impression upon arrival.
the TV channels that they have set up is the worst that i ever had in a hotel stay.
So close to airport . Also shuttle is amazing
Staff are friendly and helpful, always keep my room clean everyday
location/shuttle to airport/price
This was far better than the comfort inn niagara falls, the facilities included a bar with meals and a proper eating area. Only point, after checking in, wasn't told how to get to room, but not really a hassle
excellent location which is near airport and easy to find out! room is clean and comfort.
The hotel is extremely close to the airport with a free shuttle both ways. Shuttles to the airport ran every half hour, including very early in the morning. The hotel was very clean and modern with a spacious room. It was a great deal for the price, especially if you need to stay close to the airport. The rooms were also very clean.
On arrival I/We were highly impressed with the hotel - Location wise, comfortwise and the warm welcome by the staff.Our stay was enjoyable but short but there will always be a next time. In the U.S. I prefer staying at Comfort inn. Not Applicable
Nothing to be liked about, it is not a good place to spend overnight. Corridor & rooms are bad Odour. Shuttle driver was not polite at the airport pickup. No elevator to carry the luggage upstairs as a result we went through a surprise and hustle to transfer 1st floor. Check in at the midnight, we are exhausted because travelling with lot of luggage, no one is there is to help to carry the bag. So we did our-self, in this hustle and surprise, forgot to remember that we have placed one of our Apple gadget in the lobby table, forgot about it, remember next morning, rush to the lobby, it wasn't there. When asked to the front desk personnel there response was not great & not willing to check the camera in the lobby, simple answer it is public lobby shared between comfort inn & restaurant, socked by the response. As a result lodge a police compliant, waiting to find the gadget. It had lot of hospitalized photo's which was not backed in cloud, we need for this. Corridor & room bad odour, The flush for the toilet was in a tight place difficult to reach. No responsibility with front desk personnel. Don't recommend for a stay, even chosen be careful with all the items as there is no camera covering coffee table in the lobby.
I had a bad experience with the clerk at the front desk. She seemed totally incompetant.
Great room and design. Beautiful Hotel .Excellent value.
The staff were very freindly and helpfull.
Accommodations and Decor t's location and the lack of transportation/shuttle on-site. Distance from the airport and central Toronto--I was told a shuttle would've had to have been arranged prior to arrival.
The staff are great and helpful, especially George and Dana. The hotel is modern and clean. Just the statues inside the rooms.
Clean quiet Too much clutter in room
When we got into our room and immediately found out someone had been smoking in it, the desk staff immediately without question changed us to a clean room. It was also quiet and comforatable. Located farther from arrivals than i thought, but not bad.
The closeness to the airport. The promptness of the shuttle bus to and from the airport and their helpfulness and the size of the room. The staff were very serious and need to smile a little more.
Nice location to shopping and airport. Close to restaurants. Clean and comfy beds. Tub wouldn't drain; instead of moving me they brought me a plunger.
We were 2 families with 5 children between us. Our husbands were leaving on a missions trip so we stayed here based on reviews, price and location. It was a very good decision. Hotel staff were very helpful and kind. And very accommodating and even went out of their way to help us when one of our husbands realized he accidentally took our car keys with him to the airport. The staff arranged for me to take the airport shuttle to the airport so I could go to the designated location to retrieve my keys, and the kind driver took the opportunity to get gas while I was fetching the keys so that he could perfectly time it to swing back around to pick me up again to return me to the hotel to my waiting family. Rooms were clean & comfortable. The pool was a huge hit with the kids. The waiter at breakfast was super. Our waiter at breakfast was fantastic and the only complaint I have is the terrible state the women's restroom (accessible from the restaurant only) was in. Some clearly thoughtless disgusting guests had trashed it.. Toilets unflushed, wet seats, just gross. But the fact that no one had checked to clean it bothered me. The other strange thing was the fact that one of the faucets for the 2 sinks in this little restroom was positioned so far back on the counter that the water poured out directly onto the counter rather than into the sink... Very strange that it was installed so very poorly. It actually made me wonder if the restaurant portion was run separately from the rest of the hotel because it didn't seem to match the care ' attention that was given the rest of the hotel. It really was a good choice overall.
Absolutely shocked at how bad the service was at this place. Hotel shuttle is unreliable and overbooked; we waited an hour for it. Staff were indifferent and totally unhelpful. The "manager" did not have the "key" to redeem our room vouchers. All in all, a very unprofessional operation. Rooms were clean and the location is good, but the bad staff make this place completely avoidable.
We had an early flight - so happy we used the shuttle service.
Location and weeklong Parking was great, rooms were comfortable and clean, no issues while parked there for a weekend. Best value for overnight before a flight Was put on hold for exactly 16 mins while trying to get shuttle to pick us up then waited 35 mins for shuttle bus to show up
The room was clean, good bed, fine linens and nicely designed. It had a recent update appearance. Were only there for the nite catching a flight. What I did not like was that the hotel had a power surcharge on the bill.Soon there will be extra charges for linens and towels and air conditioning!
Proximity to Airport,on site restaurant, 24 hour convienience store across the road Being billed in US dollars for a Canadian hotel room, booked by a Canadian resident, from Canada. Nowhere in my documentation was it noted thet the price was in USD. I could have booked direct for less in Canadian money
The staff were very helpful and our accommodation was very comfortable.
no as although the hotel is good but its just fair not the best.
We chose the hotel strictly because it was close to the airport, and had a free shuttle, plus it had smoking rooms. The price was excellent, and it far exceeded our expectations. It was clean, comfortable, and friendly. Unfortunately we were unable to take advantage of their free breakfast, as we had to leave early the next morning. Nothing we didn't like.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Nice breakfast, quiet Pool was closed for cleaning
Location and accommodation I got two queen beds instead of one king. That wasn't a huge concern.
quiet, comfortable bed, great breakfast in the morning, and close to the highway. It is also nice to have staff that smile and that includes those who are walking around cleaning. Those who ran the breakfast were exceptional. no, only stayed the night and was very happy with everything.
This guest did not leave comments about this hotel.
TV had HDMI Some tvs in the hotel did not have HDMI
They had a room for me. Front desk guy was very helpful. It cost a lot.
This guest did not leave comments about this hotel.
The front staff was very nice at check in. The carpet in the room beside the fridge was soaked and smelly. The windows don't open. I needed to get a cab and called the front desk for assistance as I needed to get to a meeting and am from out of town and was told to come to the lobby and pick up the cab phone.
A good stop over for getting to Toronto Airport early the next morning -this was the reason why I choose this hotel and the free transfer made it easy. It was also good to sleep in a very comfortable bed again! I had looked forward to sitting in the courtyard garden but the noise of all the air conditioning units made that impossible. Also not having a restaurant was disappointing. Thankfully there were several very nearby so that we could get an evening meal.
Great staff and value for money with the room, and you got breakie/tea and a shuttle to the airport. It was a very clean place and the staff were always keen to help. We enjoyed our stay alot! we really liked how environmentally aware the hotel was- the towel service advice,recycling in the room and reminders to turn lights off. Our only point which we didnt understand was why the hotel was using paper plates and cutlery for breakfast? Not a big problem, but didnt seem in keeping with the environmental policies?
I was very surprised at the quality/quantity of the breakfast. Normaly, Continental breakfast consist on juice, coffee/tea and bagels. There was nothing that I dai not like about the hotel, except that I was not sure if the in room coffee/tea were complementary. There was no signage indicating that it was, so I treated it as no- complementary and did not use any.
It was quiet, clean, comfortable, spacious room, good location for my needs. Breakfast room could be little bit bigger.
surrounding area cleanliness - the linens were not fresh
The quietness of the area and easy access to shopping areas. The room need to be updated and refurbished little out dated.
okay simple roon
Easy to get to. Very good value breakfast Bar facilities would have been good after a long day travelling. Same for a swimming pool or jacuzzi
Breakfast was included & very good variety, etc. for a continental breakfast. Nothing in close walking distance.
Loved the decor and staff.The restaurant was great. The location of the entrance.
Raman Virk., the manager, was professional, affable and problem solving. give her a 4 + . I had to live prematurely due to wife sickness. On the phone when I talk to the front desk informing of my early departure, categorically was told to refund will apply. Went down talk to Raman and she told me a different story and help recuperating my 2 days of over pay Celso Ravelo
I liked the fact that the hotel is located at the centre of Mississauga. I also liked the friendliness of staff. The hotel will charge 12$ per night for parkeing and that the breakfast is not included in the rate. I've been in the hotel some 5 months ago and the hotel didn't change the breakfast menu at all. The toilet is not being cleaned properly.
The hotel is located very close (walking distance) from the largest mall in Canada "Square One" & also very close to the airport (30 min). The rooms used to smell may be due to lack of ventilation. No Breakfast included so costed additional CA$.
The bed was very comfortable. I didnt like the fact that the hotel charged me 100 CAD more on my confirmed booking because my credit card didnt work and booking.com contacted me on the day i was travelling so i couldnt reply back but i still showed up on time. Novotel is one of my most prefered hotels but the mississauga one didnt offer the usual services and guest handling i usually get. I didnt like the plugs they didnt work.
Location. Restaurant/bar Needs updated.
I liked the beed, it is very comfortable and the heater is very good. I did not like the shower as there is no controller for the amount of water
It was very nice, hotels were great along with the washrooms and the pool area Staff (front desk) were very rude. Made us feel they didn't want us to stay there. After checking in at 5, the second room was apparently "declined" until we received a call at 11 saying it went through. Customer service needs some work.
The location was good - close to where I needed to be for a work trip and across from good shopping. The room was dated and not very clean. The carpet had a big wrinkled stretch - the effects of age and (maybe) humidity. The bathroom smelled musty and wasn't very clean around the grouting. The furniture was dated fake oak, the TV only worked intermittently and the hot water not very hot. Wouldn't stay there again.
Not good value for the money.
I didn't like that the two-part door to the bathroom didn't completely close nor that it was primarily made of frosted glass.
service was good, staff are co operative, and location is close to every thing. not really. but prices are little high ;-)
Eli was the only staff member who ensured that we were provided with acurate information and resolved our concerns. If it was not for Eli we will never consider using this hotel again. Staff did not provide acurate information, staff did not seem compitent other than ELi and the airport schuttle driver (older gentleman) did not offer to help my wife to assist her with her lauggage upon arrival at the airport.
I liked that there was a separate sitting area in the bedroom. The room service menu was also very good. Large selection. We ordered room service and I found the guy to be rude and we didn't get everything we ordered.
As a frequent guest at a variety of hotel chains I have to say that the Hilton Garden Inn Toronto Airport was possibly the best value experience we have ever had. New, clean, spacious, comfortable, friendly and free full breakfast...how can you go wrong.
Courteous, always smiling, warm and friendly staff, ready to help. They suggested a good solution for my business visit to nearby cities, hence I extended my stay at the hotel by another 2 days.
Good location,very nice staff.
I already rresponded to another questionnaire, so I won't repeat my self, why did I get two?
Very pleasant experience.Excellent beds
The room was nicely appointed and the bed was very comfortable. The bed was a sleep number bed.
Hotel was clean, comfortable, front desk excellent Shuttle service from airport was AWFUL. Consider taking a taxi. It took us nearly an hour to go less than 2km. Was told the shuttle runs every 15 minutes, it took 40 to get picked up at airport. Then, we visited other terminal where 10+ people with 15+ bags joined us, then the Hilton (shuttle serves 3 hotels) and waited for another 10 minutes while the shuttle drivers hashed out some problem there.
They only had 6 mini fridges and won't guarantee availability until checkin
There are several Sheraton hotels in the vicinity of the airport. This is somewhat confusing if you're not familiar with the area, and even after showing the taxi driver our booking confirmation he took us to the wrong one.
Location near the airport. The room are old. Bathroom very small. Smees that the hotel is becomming old without any changes.
The staff were very helpful and the location so close to the airport was great. I think that $8 for a glass of beer is a bit outrageous.
Very friendly staff, room very clean it is on the older end, our room had old AC unit. Chairs/decor in bar area very worn down
Location and warmth of welcome etc. of staff The furniture in the lounge/dining area needed cleaning/replacing; was grubby.
The time waiting for the shuttle from the airport (50 minutes)!
shuttle to and from airport was efficient and reliable small bathroom
The facilities provided were excellent compared to the tariff. I was impressed by the wi-fi internet access without additional charges and the ability to use the facility at the business centre without incurring additional charges. Though it was only a walking distance from the airport, the location was away from downtown which made it inconvenient for visitors wanting to explore the city
Walking distance to Continental Airlines. Pool and gym are substantial. Staff is eager to please. Dishes left outside guest rooms need to be picked up more frequently.
Convenient to clients I was seeing but also to the airport. Buffet was okay, but wait staff on second night was terible. had to get my own menu after my friend went to the buffet and I did not. Finally was able to get bar attendant to bring a glass of wine and took my order after waiting over 15 minutes. Food was marginal and not warm, but I was hungry and wanted to get out of restaurant. I almost felt penalized for wanting to order off the menu and not doing the buffet to make their job easier. Parking was awkward. Had to hike around building to get in, so single digit temps and very windy conditions made this tough.