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WestJet personnel are always pleasant. This flight was good, but not the best on pleasant and fun personnel.

Flight delays were significant. Never a good way to end a vacation!

Good crew. Friendly.

N/A.

Because there were sooo many flights listed on your sight it is easy to make a mistake between am and pm flights which I did! Therefore, I had to change it to an am flight and I was charged $150 for the change. I am appalled that the change cost me more than the ticket. I will never use this site nor fly with Porter airlines again

The service was horrible. I have been reaching out to the desk people every 30 min to understand what's the situation and if I will be able to catch my flight from Toronto to Montreal. The lady promised that we will make it and that all the flights were delayed anyway. I explained to her it's better for me to stay I. Chicago and just be on the earliest flight to Montreal following day, again she promised we will make it. We were 9 people that heard that. Once we made it to Toronto, no communication was made to tell us if we were going to catch the flight then they hold us on the plane for 10-15 min being told can't mixe us with another domestic flight. Once we made it to the connection we were told we missed it and that they book is on the SATURDAY morning flight... This was Thursday night. Nothing else, not even a hotel was paid. I had to buy another to Montreal because of plan I had on Saturday afternoon.... tHiS WAS THE Crapiest and worst service I had. Can get a hotel, or even a flight paid until Saturday this is absolutely not acceptable, and the people at the desk were not understanding, rude and not helpful until we talked with them for an hour We were also that because of weather nothing was going to be better then us flighting Saturday

Plane was comfortable

In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!

Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that

..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice.

Great snacks and selection of drinks including with and beer for free which is rare flying in North America. Comfortable seats, easy check in, pleasant staff.

Pleasant friendly staff, understanding to someone's needs with a small infant.

No preboarding. They call preboarding passengers only to call regular passengers two minutes after, not even allowing someone with special needs or children to even be inside the gate before they make the next groups call. It would be helpful to allow someone with a kid or special needs to be atleast boarded otherwise the point of preboarding is pointless. Just being allowed to be in line first doesn't help someone lugging a child and stroller that needs to be gate checked before boarding.

As I use cane , got pleasant help with my check-in

The flight left on time, the plane was clean and nice staff

Entertainment n/a hence the one star. My flight was surprisingly affordable and I felt like I was being treated well because porter serves their cold beverages in these mini glasses made of glass (not plastic cups) with 'porter' written on them. I also got a complimentary snack on this 1.5h flight vs my parents who took a different 5h flight with AC and they got no complimentary snacks. It's the little things that make a difference these days. I also loved the Billy Bishop airport. We landed around sunset so the view of the skyline was beautiful and we were right at the water.

Everything was good.

they didn't serve anything

The courteous staff.

N/a

The flight was on time. The staff was very considerate.

The person providing safety information did not speak clearly and spoke too quickly. They did not provide juice or soft drinks on the flight though they offered free beer and wine.

no diet coke