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WestJet personnel are always pleasant. This flight was good, but not the best on pleasant and fun personnel.

Flight delays were significant. Never a good way to end a vacation!

Good crew. Friendly.

N/A.

Because there were sooo many flights listed on your sight it is easy to make a mistake between am and pm flights which I did! Therefore, I had to change it to an am flight and I was charged $150 for the change. I am appalled that the change cost me more than the ticket. I will never use this site nor fly with Porter airlines again

The service was horrible. I have been reaching out to the desk people every 30 min to understand what's the situation and if I will be able to catch my flight from Toronto to Montreal. The lady promised that we will make it and that all the flights were delayed anyway. I explained to her it's better for me to stay I. Chicago and just be on the earliest flight to Montreal following day, again she promised we will make it. We were 9 people that heard that. Once we made it to Toronto, no communication was made to tell us if we were going to catch the flight then they hold us on the plane for 10-15 min being told can't mixe us with another domestic flight. Once we made it to the connection we were told we missed it and that they book is on the SATURDAY morning flight... This was Thursday night. Nothing else, not even a hotel was paid. I had to buy another to Montreal because of plan I had on Saturday afternoon.... tHiS WAS THE Crapiest and worst service I had. Can get a hotel, or even a flight paid until Saturday this is absolutely not acceptable, and the people at the desk were not understanding, rude and not helpful until we talked with them for an hour We were also that because of weather nothing was going to be better then us flighting Saturday

Plane was new and quite comfortable up front

Typical American. They start with a 75 minute delay because of crew problems. Then we sit at gate for 30 minutes while they "fix" something. Then they push out and cant start the plane so they cancel. I'm learning to hate American

The entertainment system had a good range of movies. There was no food...but at least they passed some water around.

Boarding seemed unfair to put the people in the back last.

Great flight, service was excellent, will choose Air Canada for my next trip to the Orient!

On time, comfortable and direct

Nothing

the flight was 1.5 hours late in departing and there was no information provided regarding the delay

Good value business ticket for this service, same price as economy on other airlines, and long-haul config so quite comfy and great IFE.

I know it's just a short flight but surely they can do better than two weird little sandwiches with processed meat and cheese?

The staff was great and the plane I had taken was very roomy. There were some delicious snacks given out as well.

Because I am shorter in height, the pillow on the seat didn't line up with my head properly and I could not adjust this. I wound up with some neck strain.

Decent movie selection. Nice flight attendants.

POOR HYGIENE: I was seated next to the toilets. Some people used the toilet before takeoff. I saw that all the hand towels fell INTO the toilet bowl after takeoff. I changed seats, but when I went to that same toilet, someone (a flight attendant, I assume), put all the damp hand towels back and people were using them after washing their hands! UGH. BAD FOOD: Also, food was awful. All they had was junk food for purchase.

The plane They were on time. Way better than Air Canada!!!

Didn't like the food that much Some crew members weren't very polite.

As I use cane , got pleasant help with my check-in

The flight left on time, the plane was clean and nice staff

they didn't serve anything

The courteous staff.

N/a

I had 21Inch suitcase. but who helped me check in staff , he said my suitcase looks littlebit big charge me seccond luggage fee $35.... my suitcase 21Inch..it is cabin size...even I didnt use extendingzipper, when I see other people suitcase same size with my suit case or more ticker what I got more mad is my new suitcase got scratched, cracked. I paid $35 . I got broken suitcase ..no reson to do that .it is firsttime I used that... also flight is delayed 2 hours both time .this is understand. .. but I stil got mad, don't understand that silly staff. I regret I couldn't complained and choose aircanada. Also he never smile to customers not kind at all seems doesn't wanna work. From that , Whenever take flight to short distance I will use westjet or other one.

This was my first experience with air canada....and prior to the flight I had notions of yet another discount airlines because they charged you to book a seat. We did not pay the extra but were assigned seats during online checkin and were fine. The attendants were friendly and helpful. The seats were comfortable and the free inflight entertainment enjoyable.

Terminal at LGA is crowded.

Great snacks and selection of drinks including with and beer for free which is rare flying in North America. Comfortable seats, easy check in, pleasant staff.

Pleasant friendly staff, understanding to someone's needs with a small infant.

No preboarding. They call preboarding passengers only to call regular passengers two minutes after, not even allowing someone with special needs or children to even be inside the gate before they make the next groups call. It would be helpful to allow someone with a kid or special needs to be atleast boarded otherwise the point of preboarding is pointless. Just being allowed to be in line first doesn't help someone lugging a child and stroller that needs to be gate checked before boarding.