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Those with children were not allowed to board early unless their kids were part of the kids club when traveling back home from Orlando to Toronto. They also took the strollers and we had to walk through the airport carrying our children and our carry-ons because the strollers had to be picked up with the luggage, they we're not available at the gate when you get off the plane like every other flight I have ever been on!

They asked me to check in my cabin lugguage for free. :) everything was great - great price, great connectivity.

Flight back to Toronto was delayed by over 3 hours

on time polite staff

Boarding area - not enough power outlets people seem to board out of zone sequence I think

Because there were sooo many flights listed on your sight it is easy to make a mistake between am and pm flights which I did! Therefore, I had to change it to an am flight and I was charged $150 for the change. I am appalled that the change cost me more than the ticket. I will never use this site nor fly with Porter airlines again

The service was horrible. I have been reaching out to the desk people every 30 min to understand what's the situation and if I will be able to catch my flight from Toronto to Montreal. The lady promised that we will make it and that all the flights were delayed anyway. I explained to her it's better for me to stay I. Chicago and just be on the earliest flight to Montreal following day, again she promised we will make it. We were 9 people that heard that. Once we made it to Toronto, no communication was made to tell us if we were going to catch the flight then they hold us on the plane for 10-15 min being told can't mixe us with another domestic flight. Once we made it to the connection we were told we missed it and that they book is on the SATURDAY morning flight... This was Thursday night. Nothing else, not even a hotel was paid. I had to buy another to Montreal because of plan I had on Saturday afternoon.... tHiS WAS THE Crapiest and worst service I had. Can get a hotel, or even a flight paid until Saturday this is absolutely not acceptable, and the people at the desk were not understanding, rude and not helpful until we talked with them for an hour We were also that because of weather nothing was going to be better then us flighting Saturday

Great snacks and selection of drinks including with and beer for free which is rare flying in North America. Comfortable seats, easy check in, pleasant staff.

Pleasant friendly staff, understanding to someone's needs with a small infant.

No preboarding. They call preboarding passengers only to call regular passengers two minutes after, not even allowing someone with special needs or children to even be inside the gate before they make the next groups call. It would be helpful to allow someone with a kid or special needs to be atleast boarded otherwise the point of preboarding is pointless. Just being allowed to be in line first doesn't help someone lugging a child and stroller that needs to be gate checked before boarding.

Nothing

Everything

Crew was enthusiastic Boarding was quick

Window seats are inhumane. The side of the plan curves in so you can't even stretch your leg straight

Entertainment n/a hence the one star. My flight was surprisingly affordable and I felt like I was being treated well because porter serves their cold beverages in these mini glasses made of glass (not plastic cups) with 'porter' written on them. I also got a complimentary snack on this 1.5h flight vs my parents who took a different 5h flight with AC and they got no complimentary snacks. It's the little things that make a difference these days. I also loved the Billy Bishop airport. We landed around sunset so the view of the skyline was beautiful and we were right at the water.

Everything was good.

The crew's exemplary customer service and friendly attitude made this flight a pleasurable experience.

It was a short flight so there was obviously no entertainment and just snacks. I had a choice of pretzels or two little cookies. I understand it's a cost thing, but it still felt a bit cheap. Everything else was great.