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convenance

Good service, comfortable seats; of course, the overhead space is limited, since it's a small prop plane.

Connecting flight an hour and a half late; the airport in Toronto is a tad small for the traffic/

Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.

Crew

Delays

The entertainment system had a good range of movies. There was no food...but at least they passed some water around.

Boarding seemed unfair to put the people in the back last.

Great flight, service was excellent, will choose Air Canada for my next trip to the Orient!

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

The bigger seat and more room

Flight attendants not walking around and pick up the trash. I had to take the trash back to the garbage. I saw the ladies just chatting in the back.

Flight was 1 1/2 hours late departing!

The Porter crew is helpful and nice.

No TV or plug to charge devices.

Only 20 +/- passengers. Cute plane. Nice attendants. Adorable Toronto airport.

Easy flight except last 20 minutes. Horrible ear pressure. I don't think that can be helped.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

I had 21Inch suitcase. but who helped me check in staff , he said my suitcase looks littlebit big charge me seccond luggage fee $35.... my suitcase 21Inch..it is cabin size...even I didnt use extendingzipper, when I see other people suitcase same size with my suit case or more ticker what I got more mad is my new suitcase got scratched, cracked. I paid $35 . I got broken suitcase ..no reson to do that .it is firsttime I used that... also flight is delayed 2 hours both time .this is understand. .. but I stil got mad, don't understand that silly staff. I regret I couldn't complained and choose aircanada. Also he never smile to customers not kind at all seems doesn't wanna work. From that , Whenever take flight to short distance I will use westjet or other one.

This was my first experience with air canada....and prior to the flight I had notions of yet another discount airlines because they charged you to book a seat. We did not pay the extra but were assigned seats during online checkin and were fine. The attendants were friendly and helpful. The seats were comfortable and the free inflight entertainment enjoyable.

Terminal at LGA is crowded.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

Always enjoy flying Porter. Very pleasant staff. Flight attendants were friendly.

Porter Airlines is a hidden gem. Any time I fly to Canada I will use them again and again.

There was nothing to dislike.

Free snack

The Toronto airport was ill-equipped for an international transfer. I barely made it despite a 90 minute layover. Air Canada was OK, not great.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.