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Delayed flight which kept pushing back for more then 5 hours. Got booked on the next flight got middle seat. Flight attendant was rude and short with people. Not very personable. Plane was so hot everyone was sweating.

We have Global entry so the security was a breeze. Everyone was happy !

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Pilot candor

In flight service

Crew were all friendly and trip went very smooth in the air. Havent flown for years so computer checkins were a bit overwhelming at first but staff again very helpful. thanks for a great experience Mildred Johnson

Excellent crew and good food. All hood. Thanks.

The staff were very pleasant and helpful. The food was good and the seats were quite roomy

I don’t have anything to complain about

Checking In was really easy and the TSA process was speedy

The flight attendant kept insisting that we take our headphones out even there were no announcements being made.

The flight was on time

The plane noise was loud

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Delays terrible longing rude flight attendants rude gate attendants

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Flight was delayed for 3 hours and we only received an $8 food voucher. On my flight back to my original destination, the flight was overbooked and some has to volunteer to wait 9 hours for the next available

Good leg space, complimentary snacks soft drinks wine and beer.

Service. Probably the only airline in North America to provide free alcohol on enconomy class.

Best crew flight attendant I have had in years on any airline

I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted.

On the whole it was a pleasant experience despite the flight being late.

I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened.

The flight from DC to Toronto was late around four hours and after we got on the plane We went back and we were waiting at the airport while get more fuel and which repaired the fault on the plane. so I was late for my next flight to FrankfurtSo I was put on a flight to Frankfurt with a connection in Lisbon.In the end, my suitcase was lost and I got it only two days later. Never I will no longer use AirCanada small planes !

The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful.

Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,

My flight on 8/18 was canceled last minute without any explanation. There was no customer support what so ever. I couldn't book any flight for the same day or the day after. They automatically booked me for 8/20, two days after my scheduled trip. It didn't work for my schedule. I had to canceled it and they offered credit for future trips instead of refund. can't get anyone to answer the phone and there is no way to get questions answered online.

I flew many airlines in my life and Porter is one if the most human and attentive airline I experienced. Hopefully, will not grow to a greedy and bureaucratic corporations :)

Delays! Delays!

Free wine

Ludovic was fantastic!

I usually have a smooth experience with Air Canada. Haven't had any problems on board. Unfortunately I had a bad experience with my baggage.

The check-in person said my baggage (oversized, and a keyboard) would make it through to my final destination even though I had another flight on a separate reservation. I specifically asked because I wanted to know if I needed to pick it up when I landed after the first leg in Toronto. He said I'd only have to go through customs and my bag will make it all the way home to Vancouver. Well, I felt weird about it and when I got off in Toronto I noticed that my baggage receipt said Toronto on it (not Vancouver). I decided to forego the connections gate because I was unsure. Lucky that I did because lo and behold, my keyboard bag was waiting for me at baggage claim. Had I trusted the check-in guy, I would've possibly lost over $1000 worth of equipment. That's not something that can easily be forgiven.

the crew are super friendly. even on a little plane from DC-Toronto they had entertainment options which i wouldn't have expected. boarded quickly and landed on time. nobody bats an eye at my wife's weird beverage requests.

the cabin of the plane on the return flight didn't have any air conditioning running during boarding and it was uncomfortably hot because it was about 85F outside. the crew only bothered to inform us of the issue when a poor hungover guy behind me asked about it because he was suffering... as were we all. plane didn't get comfortable until over 30 minutes in, at which point we were beginning our descent anyway.

The plane was sitting at the gate for about an hour before we boarded (for a flight delayed by over an hour). Yet Air Canada didn't bother to go through the cabin and pick up garbage left in seat back pockets. The water in the washroom didn't work.

Plane was comfortable

In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!

Seats more comfortable, plan wasn’t too full

No charging port for cellphone.

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

The staff is very friendly. Most pleasant airline I've flown with.

Porter fundamentally remade flying into downtown Toronto. Reasonably priced, with free drinks and above average snacks, their planes have no entertainment systems. Given that their flights are all relatively short, that last point is no problem.

Boarding was slightly rush to your seats at IAD. Headphone removal seems unneeded.

Delays! Delays!

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Delays terrible longing rude flight attendants rude gate attendants

Best crew flight attendant I have had in years on any airline

Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems.

The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness.

service, friendly attendants, amenities

crew was awesome

that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this.

The crew was very helpful.

Entertainment was terrible.

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

Crew, food and boarding.

Limited entertainment selection. Tight setting with minimal leg room.

Nothing good to say about AA

AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel.

Never made it to Chicago, rerouted through Washington DC.

Boarding was handled efficiently.

There wasn't much of a welcome aboard. Definitely not the WestJet of earlier years.

Crew not so friendly

always like west jet

a half hour delay leaving. got home at 2 am. machine ate husband's nexus card. passport not returned to him. only noticed when we got home.

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Seats more comfortable, plan wasn’t too full

No charging port for cellphone.

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.

Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?

Plane was comfortable

In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!

I flew many airlines in my life and Porter is one if the most human and attentive airline I experienced. Hopefully, will not grow to a greedy and bureaucratic corporations :)

Porter Airlines did a great job overall.

Delays! Delays!

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