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The entertainment system had a good range of movies. There was no food...but at least they passed some water around.

Boarding seemed unfair to put the people in the back last.

Great flight, service was excellent, will choose Air Canada for my next trip to the Orient!

As long as you don't need to change your flight or contact a service agent with a question its convenient out of downtown.

I was traveling with my Dad and he was hospitalized so unable to make his flight. I spent hours on the phone waiting to get an agent. I was on hold for more than 40 mintutes twice with out getting an agent. Gave up with trying to get help on the phone and went to the airport. Agent there won't do refunds. Waited 30 minutes on the phone at the check in desk. No sympathy for the circum stances that my Mom and Dad were being flown back to Canada on an air ambulance. Porter did not refund my parents tickets and charged me $125 for there 2 extra bags I was taking even though my parents tickets included each bag. Horrible service! Phone wait times are reidulous!

Crew was friendly , everything else - standard

Delays of this and other flights on this day ; Hand luggage was first approved during check - in , later taken from me abruptly - I was not prepared . Finally delivered upon arrival with some minor delay; the content seemed to be in good shape, but it traveled practically open

i missed my flight because my flight left Toronto late

Tight seating for transatlantic flight. More importantly avoid Toronto at all costs. Need to clear customs and go back through security again on a connecting flight. Takes forever. Food was not good at all.

Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.

Crew

Delays

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

I had 21Inch suitcase. but who helped me check in staff , he said my suitcase looks littlebit big charge me seccond luggage fee $35.... my suitcase 21Inch..it is cabin size...even I didnt use extendingzipper, when I see other people suitcase same size with my suit case or more ticker what I got more mad is my new suitcase got scratched, cracked. I paid $35 . I got broken suitcase ..no reson to do that .it is firsttime I used that... also flight is delayed 2 hours both time .this is understand. .. but I stil got mad, don't understand that silly staff. I regret I couldn't complained and choose aircanada. Also he never smile to customers not kind at all seems doesn't wanna work. From that , Whenever take flight to short distance I will use westjet or other one.

This was my first experience with air canada....and prior to the flight I had notions of yet another discount airlines because they charged you to book a seat. We did not pay the extra but were assigned seats during online checkin and were fine. The attendants were friendly and helpful. The seats were comfortable and the free inflight entertainment enjoyable.

Terminal at LGA is crowded.

The free shuttle from downtown to airport The complimentary coffee, tea and snacks at the terminal served in real cups. It's just nice The comfort of the terminal including nice bathrooms The pleasant staff in the terminal and on the plane That drinks on the plane are served in glass with a generous array of snacks to choose from.

Nothing

I liked the nuts and the free wine and the wings and the sky.

I didn't like the poop room.

Free snack

The Toronto airport was ill-equipped for an international transfer. I barely made it despite a 90 minute layover. Air Canada was OK, not great.

O takeoff and landing - the nosiest part of the journey - why do you need to have earplugs, which are very helpful particularly on prop aircraft, taken out? From my experience you are the only airline in the world that makes passengers do this (earphones I understand -- i'm talking about earplugs that do not close off sound but attenuate it).

The crew was on the flight were such great people i wish i had the names of the flight attendants they were such nice people. Made me feel very comfortable and were walking around back to back to make sure everybody had their belts buckled and were safe.

The only thing i disliked was the fact that the delay was only supposed to be 25 minutes it turned into an hour besides that it was great!

A delayed flight from ABQ because the wing wasn't safe, arriving in Chicago late. Round-trip, United was terrible.

Baggage took 1 hour to come out

Our flight was delayed about an hour and a half because of earlier delays in the day and the ground crew and pilot kept us fully informed of the situations as they evolved. Because of the timely updates I did not hear one person complain in my earshot range. Apart from the delay the service was great, as always.

2 and a half hour delay