Hotels near Toronto Pearson Airport

Pros: Location was convenient

Cons: Tried to put my wife daughter and I on a Covid quarantine floor for international travellers isolating. Never disclosed that was our room until arrival. We booked weeks in advance. Double charged our credit card for the room. Still fighting to get charges reversed.

Cons: Nothing, was double charged at checkin. It was explained that although I had already paid for the reservation online, I was told I had to pay fees that were not included when paying on line I was railroaded into paying an additional fee on almost 300 CAD

Pros: Very close to the airport and easy to get to using the terminal link train.

Pros: The staff were friendly and quick to answer any questions I had. It is a great location for an overnight layover as it is easy to get to from the main terminal. Rooms are adequate for a quick stay, and quite comfortable.

Pros: Bed

Cons: s/o

Pros: Forced layover meant finding a room near the airport. This hotel is ideally located and I liked the little walk outside. Staff great and service COVID appropriate. Great view from my room of Toronto skyline and buzz of airport.

Pros: I really love the location, the room and how comfy it is.

Pros: Very clean and modern

Cons: Nothing bad to say!

Pros: We had an evening flight and the front desk staff gave us a 5:00 pm checkout at no extra charge. Fabulous customer service!

Cons: Nothing. It was 100% excellent.

Pros: It was just room to spend night nothing to enjoy

Cons: In my room the one wall was not paint and also room was not properly painted. No refrigerator no microwave only small bed.

Cons: This hotel is definitely over rated. Its doesn't even match a two star hotel standard. The room was small and in a cheap modern style:smaller size table and uncomfortable chair. Glass wall between shower and bedroom. I couldn't take shower as no privacy.

Pros: Location, location, location. Taking the airport train just one stop from Terminal 3 is fantastic. Alt Hotel is clean and comfy and has some healthy food alternatives in their downstairs cafe. This is my go-to hotel when flying through Toronto.

Cons: Wallpaper and trim were scratched and showing signs of wear beyond what I would expect in a new-ish hotel..staff were nice but seemed a bit confused by my foreign credit card which made check-in longer than necessary for a pre-paid booking. These are minor poumts, though.

Pros: Clean, efficient, comfortable. Fabulous location - no need for shuttle to terminal

Cons: Appreciate that the minimalist philosophy means no kitchen but packaged food offerings pretty limited.

Pros: Rooms are small and minimalist. Comfy beds. It’s a place to get some sleep and a shower in very nice surroundings.

Cons: Food and beverage offerings are a joke. Have to cab it to find a restaurant.

Pros: We arrived after a very frustrating day traveling on Air Canada, and the staff at Alt made the whole day turn around. We were greeted warmly, given all the essentials that we were without, they helped us order food, get settled in our room, and the morning team continued the same service with a smile. Our room was comfortable, clean, and you'd be hard pressed to find better black out blinds on a window.

Pros: Excellent all around!

Pros: Clean, modern, design, comfortable bed, friendly staff, and primarily for us, easy access to and from communities outside Toronto, and to airport terminals en route to vacation.

Cons: It's the little things that make the difference: hotel could upgrade quality of kleenex tissues.

Pros: We appreciated the modern design, cleanliness, friendly staff and most of all the convenience to commuter trains, airport terminals, and another hotel for dinner. Helped make a trip from Kingston to Mexico stress free.

Cons: Would have preferred a small restaurant or coffee shop in hotel for a light meal but realize this may not be practical.

Pros: I love the clean design elements and the green focus.

Cons: My little Coffee maker did not hear the water

Pros: This hotel was very reasonably priced for being in a large metro area. Nearly everything looked brand new. Our main reason to stay at the hotel was an early flight we had the next morning. The hotel is literally 50 paces from the tram that takes you to terminal 1 or 3 for Tornoto Intl. Airport, so its exceptionally convenient. Not really a hotel to be at to go explore the city. Definitely for the jet setter either arriving late with no desire to head into town late at night to their hotel, or ready to leave. I liked how modern all the amenities looked. I felt like I was staying at a expensive resort though the way the bathroom, and fixtures everywhere were so different from the "normal" hotel. Very friendly staff, and otherwise a very great experience. Would hope to stay in one again, but next time hopefully city center, or near the action.

Pros: it was an excellent trip. The hotel was great all over. The staff was very nice and services were excellent,

Cons: nothing

Pros: the room is neat and clean

Cons: they need to let people know what they are going into before going to the hotel

Pros: Everything, clean, nice and excellent staff

Cons: Nothing

Pros: Everything including location, security,and service are good. But the AC is noisy , noisy. Especially at 3 or 4 in the morning. That is terrible like airplanes noise

Pros: How clean it was, love the floors in the room.l rather this over carpet.

Cons: Not really!

Pros: Modern, easy check in, nice staff, clean, very nice room

Cons: Pay extra for parking

Pros: The decor was upscale and looked like it was of a higher star level

Cons: Cleanliness...at the end of the night we found socks at the end of the sofa. Closer attention needs to be paid to cleanliness, especially during a pandemic.

Pros: Spacious rooms; carpets removed; cleanliness

Pros: This was my second time stay at this location. When I arrived, the welcome was great. Front desk staff very pleasant and customer service was a plus that even came with a smile. hotel employee was absolutely fabulous.

Cons: I preferred my first stays room better than the room on this visit. I will ask for that first room next time.

Pros: Great staff / very spacious rooms and common areas.

Cons: No.

Pros: The suite was clean new and spacious. The staff were so friendly and welcoming. We had a great sleep because the beds and pillows great quality and we slept so great!!

Pros: Location to Rogers Center, Scotia Bank Center and downtown attraction. Easy walk from UP Express at Union Station

Pros: Brand is our favorite. It's remodel.

Cons: The breakfast was the poorest organized complimentary breakfast of it's kind I've ever been involved with due to the traffic. Each morning the staff was overwhelmed which would sometime show the pressure and stress on them. THIS NEED ADDRESSING ASAP

Pros: Hotel was new & clean.

Cons: No pool

Pros: Excellent. I live everything about it.

Cons: To upgrade to a government authorized accommodation. GAA. But I love coming again.

Pros: Clean and the staff was very helpful.

Cons: No

Cons: I love the hotel and the Service

Pros: I like a day costing hotel price it's very expensive

Cons: I im costing taxes its not fear

Pros: Every single thing.

Cons: Awesome

Pros: I was there for government Covid stay. More than I wanted to pay BUT food delivered to rom - excellent Beds and Pillows - excellent. Staff - excellent.

Cons: Covid would be gone???? But not hotels fault....

Pros: Very spacious, clean, no disturbing noise, the view was perfect for the kids seeing the planes arrive. Staff was very friendly. Covid guidelines were respected

Pros: the staff was awesome!

Cons: The room was very cold and didnt have an extra blanket and there were a couple of hairs in my bed.

Pros: Hotel offered all the same amenities as a four or five star hotel

Cons: Heating and cooling unit was a bit loud

Pros: Booking was so easy and hotel wonderful. Would have liked a continental breakfast though. Next time I will filter more carefully 

Pros: Location, cleanliness and comfort

Cons: When I called the hotel to see if the shuttle was still running, the person gave me a number to call front desk but was given a number in Memphis! Luckily the shuttle arrived bc I was on the phone for about 20 mins being bounced around.

Pros: Location

Cons: Parking not free

Cons: The only downside to this hotel is its lack of premium movie channels. I didn't spend too much time in my room but I like to unwind with a movie before sleeping.

Pros: The staff and hotel were excellent. Very informative for someone not from the country. Would recommend for sure.

Cons: Not many restaurants near by and the airplane noise was excessive at times but it was anticipated.

Pros: This hotel has great value, great location,lots of free parking ,room was well-thought-out and well-designed... Overall this was a very good experience.

Cons: Well when I read the brochure it said it had a Whirlpool unfortunately the whirlpool no longer exists, that was my only disappointment.

Pros: Food was delicious

Cons: Food and parking were pricey to park onsite

Pros: Extra charges for break fast and car parking nullify impression

Pros: The staff; especially and housekeepers.

Cons: Their computer access, i.e. free internet is a complete joke. I had to have the routers reset on multiple occasions and lost several hundred dollars as a result of not being able to use the internet as promised.

Cons: Everything was great staff super helpful and friendly

Pros: desk service, they went out of their way to help you.,for the price the room was fine.

Cons: prices in toronto,getting around in toronto,the distances between attractions, even if you drive there

Pros: All.

Cons: Payment parking

Pros: There was a double booking for me on late arrival and staff canceled one of them at no extra charge to me

Cons: Free and efficient transportation from and to the airport

Cons: Had to pay $12 to park my rental car overnight

Pros: very nice and helpful front desk! So were the shuttle drivers!

Pros: Meal. Chicken, rice salads excellent. Would have like some hot porridge for breakfast or herbal tea cannot drink coffee or regular tea.didnt have a hot drink for the 3 days.

Cons: Pasta meal was horrible.

Pros: Happy, quarantined here

Pros: Staff were very friendly and the room was so comfortable I wouldn't mind living there

Cons: the bathroom amenities could be better

Pros: Clean and well maintained

Pros: All interactions with staff was great!

Cons: Hotel room was dirty under sofa, in bathroom and I couldn’t watch the local hockey game as you didn’t have the channel.

Pros: 1. amazing location, very close to the airport 2. the room is very big. we got the 2 bedroom and its very spacious 3. staff are helpful. they prepared a "grab and go" breakfast 4. room is very clean

Cons: 1. the washroom can use some update, especially the bathtub. 2. there's no view or anything to do around the area

Cons: Not a 'suite' = false advertising and I resent it. its a large bedroom with couch and teensie minimalist kitchen.

Pros: The facilities

Cons: The breakfast was boring.

Cons: I was verbally attacked in the parking lot around the back of the building. When my husband saw the two combative young men hassling me for “a boost”, he ran down four floors and to the exit where I had parked to load up our bags. As he glared at them, they started to pick a fight with him. I pulled him into the building, both of our heart rates elevated. We loaded our bags and pulled away in the opposite direction, when I saw them stopping another woman! You need to monitor your grounds much more closely. This was traumatizing. It negatively affected our stay in Mississauga. We were there to lay our father to rest, after he passed of Covid 19. We didn’t need any more stress.

Pros: All good

Cons: All ok

Pros: It was clean and well kept, and the staff really was doing their best to be helpful and positive - even during another Covid lockdown in Toronto.

Cons: My only possible suggestion would be to have a little instruction card on the operation of the dishwasher. Maybe most don't actually use the kitchenette, but we did and it took us a few minutes to figure it out.

Pros: Suite

Cons: Cleanliness

Pros: Great rooms in a nice hotel.

Pros: Great parking. Great staff. Big room. Big bed!

Pros: Size of room

Cons: The breakfast. Very limited

Pros: Location is great, peacefull and quiet area, close to airport, less traffic and congestion,

Cons: Room service was not that great

Pros: Staff

Cons: Nothing

Pros: Bed was excellent

Cons: None

Pros: Was quiet for sleeping, but the pool temperature was too cool to fully enjoy, and the breakfast staff did not use proper huge practices in food handling. I was not impressed. I mentioned to checkout staff

Cons: As above

Pros: Excellent location and staff.

Cons: For my budget level, have nothing to complain about!!

Pros: location and shuttle to hotel was quick

Cons: terrible front desk service or lack there of. Noone answered the phones to the front desk had to go down in person to ask what I needed.

Pros: Hotel had mini kitchen w 2 burners, fridge w freezer, and microwave in the room. Free breakfast was good and included every day. Parking was easy close to freeway. Nice heated perfect INDOOR pool. And BBQs for guests outside to use!

Cons: King bed in my room was uncomfortable and sagged. Sofa bed was also very uncomfortable and not very big. Located right next to fan. Room wasn't properly cleaned and I think they allow pets so there was a funny smell in the room. Only one waffle maker.

Pros: The room set up, with the kitchen.

Cons: The breakfast was sub-par

Pros: Location

Cons: Bath room

Pros: Great place

Cons: No comments

Pros: location

Cons: breakfast area is messy and unorganized. the handicap room (which was not requested) was too close to the entrance and very noisy

Pros: The staff were very helpful and the rooms were nice and comfortable, easy to use.I liked everything about it.

Cons: I called to figure out where the shuttle would pick me up- the first woman told me to wait at column G35- there is no G35, there is 35,A35,B35,and C35- no G35. After wandering around thinking I was going crazy I called back and another person explained she meant ground level 35 and just to wait at the post marked 35. Okay- I get there and tell them I'm checking in and I booked through Kayak. She says I know I have to enter all this information though- okay, I wait while she does that. I mention taking the shuttle in the morning and that I will miss breakfast as I'm leaving early. At 3:20am someone from the hotel staff COMES INTO MY ROOM!!!! They leave when the realize there is a guest in the room, the staff desk downstairs calls to apologize and explain that the woman who checked me in blocked off the room, but did not note that someone was staying in it. At 5:20 I go downstairs and ask when the shuttle will be leaving, only to be informed it doesn't leave until 6am and it's full and I will need to call a taxi. Also the computers were down and so he asked me to write my room number and email address on a piece of paper, and he would email me my receipt- which I needed to be reimbursed for a business expense. A day later still no receipt, I call to ask for a receipt, again they ask for my email address and say they will send it immediately. Another day goes by still no receipt- I call again and the woman explains that they will not provide a receipt and the receipt needs to come from the agency that booked the room (priceline). Some of the staff seems to know what they are doing, but some of the staff did not. I would not recommend staying here!

Pros: It was quiet, clean, comfortable, spacious room, good location for my needs.

Cons: Breakfast room could be little bit bigger.

Pros: Bed and cleanliness

Cons: Although the hotel was not fully booked, a room next to the elevator was assigned to me which ruined my sleep.

Pros: The location to the airport is great. It is within walking distance. The room was clean and staff were very friendly and helpful.

Cons: N/A

Pros: Privacy

Pros: There was no breakfast. There was no kettle in the room. There was no cafe. The pool was closed. I was not a quarantine guest and I should have been told that this was being run as a quarantine hotel - mixing non-quarantine guests with quarantine ones does not work. Not because of fear of infection, but because of ambience, procedures, absence of facilities and customer service.

Cons: The main thing I am angry about is not having been told about the closure of facilities and services before I arrived. Otherwise, I would not have booked such an expensive room - I thought I was going to enjoy the facilities (cafe breakfast, morning swim). No value for money - in fact I feel robbed.

Pros: Convenient and clean

Cons: No refrigerator in the room

Pros: Location, location, location

Cons: Heating and cooling systems

Pros: Affordable, clean, well kept. Modern, friendly staff.

Cons: Cost of parking.

Pros: Staff went out of way to explain transportation options

Cons: Wish we would have know no shuttle before booking

Pros: Perfect location! Was able to walk over from the airport.

Cons: No.

Cons: The location and the fact that you have to pay $28 for parking which is ridiculous . The room smelt bad and the bathroom was so tiny , overall was not what I expected compared to the other four points I stayed at

Pros: Close to the airport, walking distance.

Pros: Staff were lovely. Location convenient. Room very comfortable and the attached restaurant/bar convenient.

Cons: Thin walls.

Pros: reliable restaurant and close proximity to airport ... comfortable bed and clean room.

Pros: Bed and pillows Fast guest service when I called down for a few forgotten items

Cons: I arrived late and had to wait a while at the desk for my turn to check in. After midnight you want to check in immediately and go to bed! Parking was a nightmare. Pretty clear that room was painted over to update it.

Pros: Definitely the customer service ... in both at night during check in and in the morning during checkout where amazing

Cons: Loved it all

Pros: the cleanliness

Cons: the cost to park for a week was a bit high...

Pros: the restaurant was passable. very limited menu. Staff were excellent.

Cons: Parking was terrible. Under construction and we arrived in a snowstorm. Parking was not convenient and was expensive.

Pros: Very good hotel and staf very explant

Cons: Very good and I liked

Pros: Right when you walked in, it smelled clean and looked very clean. The staff was very nice and helpful.

Cons: The rooms could be a bit better. Better selection of toiletries. The TV was not working properly and the heating/cooling system was giving us trouble.

Pros: The room was clean and the front desk staff was quite friendly.

Cons: - The cleaning staff came into our room at 9 AM when we had clearly indicated not to be disturbed (mind you check out was 12) - The walls were too thin. You could hear other guests, cleaning staff and they were doing repairs in the room beside ours

Cons: a motel disguised as a hotel. very cheap room, really old clumpy pillows, furnitures dated and scratched, room has horrible soundproofing, windows are dirty.. grout in the bathroom tilneeds redoing, textiles are crunchy, vent doesn’t work as it sh

Pros: Nice location . Right by the airport

Cons: We checked in at 1am and were woke up at 8:30am on a Saturday by construction right outside our window for more than and hour. There was also no microwave or refrigerator.

Pros: The room was spacious and beds were very comfortable. Even though I could see the planes taking off from the airport, the sound wasn't inrusive. Good value for the price.

Cons: There are a few minor repairs that need to be addressed, such as loose thermostat on the wall and loose tap in the tub/shower.

Pros: It was nice modern updated

Cons: When I arrived they hit up for 20 dollars a for parking they billed me for 2 days I believe you should either told up front about the parking cost Or just include it in the booking fee

Pros: only one item good pool

Cons: old building, nice pool, very bad parking spot. not enough handicap facility. this hotel is good for the transit passenger to the airport. please do not book me in this hotel again. maximum of 2 star

Pros: Bed was comfortable

Cons: The window view was to a construction pretty bad

Pros: Burger was really good hit the right spot after a long tiring journey

Cons: Front desk staff when I called and asked for water because I was extremely tired says you have one complimentary in your or down in the lobby or you can come down and pay from the machine. I just told u in very tired as hotel send me water or say I will send u more at an extra charge has to call room service and order it. Poor customer service and rude

Pros: Very friendly staff, room very clean

Cons: it is on the older end, our room had old AC unit. Chairs/decor in bar area very worn down

Cons: They only had 6 mini fridges and won't guarantee availability until checkin

Pros: shuttle to and from airport was efficient and reliable

Cons: small bathroom

Cons: Nothing

Pros: Convenient to clients I was seeing but also to the airport. Buffet was okay, but wait staff on second night was terible. had to get my own menu after my friend went to the buffet and I did not. Finally was able to get bar attendant to bring a glass of wine and took my order after waiting over 15 minutes. Food was marginal and not warm, but I was hungry and wanted to get out of restaurant. I almost felt penalized for wanting to order off the menu and not doing the buffet to make their job easier.

Cons: Parking was awkward. Had to hike around building to get in, so single digit temps and very windy conditions made this tough.

Pros: The manager was very understandable and extended our checkout time a little bit since we arrived very late and need a good rest after our long trip

Pros: Nothing

Cons: Everything, the management services my, they over charged me

Pros: Super clean and great bathroom!!

Cons: I missed my cookies..lol

Pros: Staff was very helpful. The bed was comfortable.

Cons: The staff were very friendly but it was an extremely stressful stay. Nothing was organized properly for those of us that booked for regular stays and not quarantined. We were told we would be on a completely separate floor from quarantined travellers but we were not. We also stood in the lobby for 15 mins trying to figure out how to check in as they had the lobby separated from the international travellers but there was no one on the other side to help. Getting in and out of the parking lot was also very difficult as well. It is a nice hotel and I understand things are a little crazy because of Covid but I really felt awkward staying there.

Pros: Very nice area

Cons: We had a very nice stay, the staff was a bit confused that we were there to stay and not to quarantine and would often question us when we came to and from the hotel where we were going. They called us at 8am as well to ask what we wanted to eat because they were providing meals for quarantine so aside from the confusion it was nice !

Cons: Service could be a lot better as i called room service to send two loafs of bread and peanut butter (extra) to my room. As our meals were sent to our rooms for COVID reasons. I waited till lunch time for it Never delivered.

Pros: Clean and comfortable

Cons: Was great

Pros: Everything was as stated in promo information. Comfortable rooms, friendly staff, etc. Really liked the layout of the bathroom. It seemed more spacious than other places we've stayed.

Cons: The room on the whole seemed a bit tight and cramped. Higher quality coffee in the room would be great!

Pros: No breakfast other than Starbucks

Pros: I had a little issue on the front end with adding one of my Traveler’s to our room so they could check in prior to the person booking the room but front desk person Ali made up for the error and gave the best customer service I have exp. with a hotel

Cons: I’m not sure other than human error. We really had a great time overall and the restaurant Turtle’s Neck gave us an awesome breakfast experience. Then we got shuttle to airport for the entire group with lots of luggage in one trip for free was the icing on the cake to make our departure a smooth process.

Pros: Clean room, night staff were excellent. Morning woman, not great.

Cons: Breakfast not included if booked via Expedia.

Pros: We have always stayed here -when it was the Travelodge for business and for personal stays. Was about time the hotel was upgraded!! No more iron burns on the carpet and the smoking floors.....whoo...... Also very please to collect my HH points!!

Pros: The front end staff was warm, kind and professional. Staff was awesome. The lobby, hallways and rooms were very clean and modern. The beds were super comfy. The rooms were soundproof. The hotel restaurant food was out of this world. We ordered hambur

Cons: I hated the fact that we ate our supper so fast. It was sooo good that we wished it had lasted longer.

Pros: Nice big TV, super comfy beds, AC, new furniture and cleanliness was on point.

Cons: A little far from the Toronto Congress centre (20 mins walk), but it's a 5 min drive.

Pros: The warm cookies YUMMY comfy beds clean rooms

Cons: The change room for the pool was a large washroom. People in the gym can watch the kids in the pool

Pros: Clean bright so close to Airport would recommend this Hotel to my friends

Pros: Great location and good quality.

Cons: The hot tub wasn't working but I wasn't told about it when checking in.

Pros: It was close to the airport, and near several restaurants

Cons: They are going through construction so it was a bit chaotic.

Pros: Rooms newly renovated.

Cons: Everything other than the room was in a state of complete chaos. The walls were torn off, there was exposed mould, there were exposed wires... crazy. I've never seen anything like it in an open for business.. business. In the room, it looks like they got an awful contractor. Everything was nice, but just slightly off. e.g. the heat would not turn off, the shower door rolled open on its own, etc.

Pros: Location, comfort and cleanliness, good sleep were all quite satisfactory.

Cons: Prakag at the front desk seemed to be very deceptive and maliciously misleading in his information to my wife and I. We had a confirmed reservation for May 4th. 2016. However he directed us to phone the reservation agent to cancel our reservation for that date, because he was unable to guarantee it. For reasons unknown to us he was apparently deliberately and maliciously attempting to mislead us. Fortunately another hotel staff upon checking out on April 20th confirmed our reservation for May 4th, but at a higher rate. We were terribly disappointed.

Pros: Very affordable and better then most hotels that cost double the price!

Cons: Clean, attractive looking hotel with a great price very comfortable stay would recommend. Only stayed for layover stole in Toronto but couldn't ask for any better

Pros: Nothing special but a good place to sleep. No complaints.

Cons: Nothing special but a good place to sleep.

Pros: I have never had to pay an additional fee to park at the location I am already paying to stay at. absolutely ridiculous! and no shampoo or conditioner in the rooms. you will have to pay for every extra little thing you will need if you stay here. and my air conditioner didn't work. they sent someone to fix it who managed to turn on the fan to blow the hot air around. the hall was cooler than my room. very uncomfortable stay.

Cons: additional fee to park on site no toiletries broken air conditioner

Cons: The rug was dirty, there were not enough covers on the bed...froze all night, and the internet didn't work.

Pros: The beds were very comfortable. The staff were helpful and kind.

Cons: The restaurants were not open yet

Pros: The original staff who checked me in was nice.

Pros: well maintained property, exceptional upkeep of the hotel. comfortable rooms

Cons: nothing to mention

Pros: Nice and clean

Cons: No

Pros: nice place

Cons: no

Pros: The room

Cons: No food available but there was a military team staying there and were served all kinds of food They also charged the credit card for something which is not resolved after being told at check out I was clear

Pros: Location

Pros: Location and the tranquility

Cons: No

Pros: The cleanliness and aesthetic of the hotel was amazing

Pros: The bed and how safe it is

Cons: N/a

Pros: Proximity to airport

Cons: Bathtub dirty. Actually looked like Urine in it. Have pictures. Heating system in room was broken. Very loud. Maintenance staff came to our room and turned the system on and off. Could not regulate room temp. Had to turn it off to sleep.

Pros: close proximity to the airport. restaurant was nice. Bedding comfortable. Good shuttle service.

Cons: No

Pros: Front desk staff and shuttle people were excellent. A really nice breakfast also.

Cons: No

Pros: Location and shuttle service

Cons: No

Pros: The hotel was nicely decorated and clean. The chef and the wait staff at the restaurant were courteous and professional.

Cons: I found that the hotel staff that checked us in was not very helpful. She did not even let us know time and price for breakfast.

Pros: The hotel was very nice and fancy. Restaurant and bar downstairs was nice

Cons: I didn’t like the fact that I had to call family to put down a credit card for me. I rent hotels in the GTA area often and hotels are accommodating and ask for debit deposit which would be fine but this hotel would not budge. Beware if you do not b

Pros: Beds are decent Close to airport

Cons: Had to phone 3 times for the correct information about the shuttle. This is very basic stuff for an airport hotel. Any staff member who answers the phone should be able to clearly explain where guests need to go for the shuttle bus and how often it runs

Pros: Location - Pool and hot tub

Cons: Room dirty. Bed had sand in it.Whiskers on shelf in shower. Hair stuck to grout - tiles in the shower. Under the bed had garbage, dust and had not appeared to be vacuumed in a long time. Top of TV, lamp and picture frames covered in thick dust. Gross..

Pros: the comfortable bed, the television channels and the free water.

Cons: the wifi took a while before it was connected. the process could be a little faster and easier

Pros: Close to airport

Cons: Believed parking was free and breakfast was included

Pros: Front desk staff was very helpful

Cons: The Hotel was fine,

Pros: Bed was comfortable. Room was clean and spacious. Airport shuttle was excellent

Cons: Breakfast and parking were extras. Shower water pressure was weak

Pros: Nice newly renovatedlobby

Cons: We couldn't get the two bed room that we requested

Pros: coffee/tea avail at lobby all morning/night..daytime water and free cookies.

Cons: parking full at night, had to park far.

Cons: Extra $50 charge on my credit card. Hopefully I can get it refunded back to me.

Pros: Close to airport

Cons: The staff were mot friendly. Especially when we decided to have breakfast at hotel. The waitress couldnt even smile or say hi!!!!!

Pros: Major construction taking place in the lobby. This should be disclosed to you when you're booking a room.

Pros: Well we came for friends sons wedding in The Toronto Canada. Ar the Baps Tample as groups with 50-60 peoples from Georgia USA and stay at the Hilton Garden Inn Toronto Airport. It's was nice trips we did enjoy it.

Cons: Well everything was fine in room. I didn't likes the pillows there was not comfortable. There was meager issue in the bathroom shower. While taking the shower some off the water was going out through under the sliding glass door. And getting wet .

Pros: Location and hotel shuttle.

Cons: Hotel Manager was rude. Bathroom wad disgusting! Found stains on the bedsheets, and the phones int he room didn't work. The mirror in the bathroom was dirty and I found a blonde hair in my bathtub!!!!

Pros: Hotel and room were clean and comfortable and in a great location for the airport. Shuttle driver was excellent.

Cons: People in the hall outside were noisy until 1:30 am, coming in and out of their rooms and back into the hall from the elevator, talking, and yelling like no one else was in the building. I complained to the front desk which had little results.

Pros: Hotel was clean, comfortable, front desk excellent

Cons: Shuttle service from airport was AWFUL. Consider taking a taxi. It took us nearly an hour to go less than 2km. Was told the shuttle runs every 15 minutes, it took 40 to get picked up at airport. Then, we visited other terminal where 10+ people with 15+ bags joined us, then the Hilton (shuttle serves 3 hotels) and waited for another 10 minutes while the shuttle drivers hashed out some problem there.

Pros: Courteous staff, shuttle to airport was on time and driver helpful, boxed breakfast good but no hot coffee or tea available.

Cons: The bathroom ceiling had obviously had a leak and an extremely poor patch job was done to patch it.

Pros: Very clean and good service

Cons: Terrible covid breakfast

Pros: The room was large and the bed was comfortable. Though the furniture appeared older and dated, the room was very clean.

Cons: I booked here to be close to the airport for an early morning flight. I did not realize I would be on the same floor as people quarantining . At check in she said the 2nd floor was NOT a quarantine floor, but it was. The Air Conditioner unit smelled like mold.

Pros: Bus service

Cons: I stay there july 15 to 16 front deck she in rush and rude and they give me room main floor i open Room bad smell i just went back ask her give me another room they give me price to high only best part near to Airport and you can use bus service bus not clear.

Pros: What breakfast

Cons: 20 dollars a day to park my car was ridiculous, never again

Pros: At the time of booking we didn't know this is covid hotel... but it was clean...

Cons: Should have told at time of booking it was covid hotel.. breakfast was gross we only ate banana out of packaging rest got tossed in garbage...

Pros: Location

Cons: They charged me twice for the overnight parking. Bathtub was broken.

Pros: Nothing to like

Cons: Horrible included breakfast, and the only reason why we had booked the room was for the hot tub that was included to perhaps relax while it being below freezing outside. It wasn’t working, and no efforts to give us a room with a working one was dis

Pros: The room is clean and the bed is comfortable. Shuttle and breakfast are included. Great for the traveler!

Cons: The staff was rude. The breakfast was one option that included eggs. The bed was extremely uncomfortable.

Pros: Friendly, helpful staff and surprisingly quiet for the proximity to airport!

Cons: No vegan breakfast option.

Pros: We had dinner served to us. What a bonus!! As I did not have a car

Pros: Everything went very smoothly.

Cons: Nothing

Pros: Easy clean

Pros: Cleanliness, free breakfasts and lunches, and terrific hostesses!

Cons: Bed was way too soft!

Pros: The amazing breakfast selections and convenient hotel shuttle.

Cons: More seating for breakfast is needed. Price to rent a movie was way too high.

Pros: The location, being close to the airport

Cons: Breakfast area was a bit crowded

Pros: Location, clean, good breakfast offering

Pros: Convenient to the airport.

Cons: No

Pros: Clean, quiet, spacious suite, 5 min from airport.

Cons: Charge $20/day for parking

Pros: It’s verh close tot be airport and they have shuttles every 20 min for free. Great breakfast included. Beds are comfortable.

Cons: Nothing. It was just what we needed for one night.

Pros: Location was good. Top floor was quiet if you ran the fan.

Cons: Although clean, it was cheap everything. On entry into foyer, a room on right designed to be breakfast room, displayed stained chairs on a worn out flooring. Room had cheap accruements. Obvious quick low end maintenance.

Pros: Nice room...Clean bathroom...Tasty breakfast.

Cons: Everything was good...

Pros: The staff were very helpful...

Cons: Two $20 charges were added to the rooms we used... not sure what the charges were for, we did not have vehicles to park...??? ALL additional costs need to be explained when booking!

Pros: two queen beds with sofa and bed choices available

Cons: not really

Cons: Did not give my money back and was all booked up

Pros: Near airport

Cons: No restaurants in this area that you could walk to for lunch and only 2 hotel restaurants for dinner. Would not select here again.

Pros: Room was a decent size and location close to airport and a shuttle

Cons: bed was too soft and no food available in walking distance after 9pm

Pros: Hot breakfast was provided every morning.

Cons: The hotel staff lacked customer service and friendliness.

Cons: I got charged a smoking fee because they claimed they found evidence. Even though I don't smoke.

Pros: A very nice comfortable hotel

Cons: There was no room service available to order food or drinks. I was disappointed to find this out after I checked in.

Pros: Staff wad helpful. Room was what i needed and it was clean. Morning breakfast was great.

Cons: No complains

Pros: Convenient

Cons: Our TV in the room did now work, we did not have extra blankets available, very difficult to find hotel as in directions when we got to the airport area. When I paid with debit they held a $200 deposit the have cash back not back on my card.

Pros: staff, location and room were great.

Pros: The location is the only benefit to this hotel.

Cons: Bed was unbearably uncomfortable, pillow thin has paper. Bed was made with 3 top sheets instead of a fitted, one top sheet and a duvet cover…..

Pros: The location is excellent. The hotel is undergoing renovations so there was a bit of noise after 900 am. The room was spacious and beds and bathroom clean

Pros: Very tired property. The hallway carpet is dirty and torn Other than the convenience of being right at the airport it is not worth the money. Pay for a taxi to another hotel

Cons: I didn’t like the manger’s attitude when I ask for an explanation as to why I couldn’t be refunded a night if I decided to leave a day earlier.

Pros: Staff was friendly and its right in the airport.

Cons: Under construction lobby looked terrible. Mattress was a spring mattress from like the 90s and the pillows where also terrible.

Pros: Comfy bed

Cons: Burnt food

Pros: Room

Cons: Everything is good

Pros: Proximity to the terminal

Cons: It was tired very dated the heater has not working stuck on 67 we had to order extra blankets

Pros:  the housekeeping manager came and introduced himself when I had an issue it was resolved within minutes I had no wait time it was great

Cons: We couldn’t get Uber or Lyft To pick us up in front of the hotel

Pros: Location

Cons: 30$ for parking

Cons: NO MENTION OF US DOLLAR VERY SNEAKY AND I WILL TELL AS MANY PEOPLE AS POSSIBLE TO NOT USE YOUR SERVICE. I WORK IN A VERY LARGE COMPANY. ALSO NOT INFORMED $33 FOR PARKING AND IT WAS IN THE AIRPORT TERMINAL 3.......SHAME ON YOU FOR BEING SO DISHONEST .

Pros: Location!!!

Cons: Their was hair in the bathtub. Not a big deal but noticeable

Pros: Close to airport.

Cons: Drinking glasses were not clean. Very thin walls. Could hear next room conversations.

Pros: Location for overnight stop

Cons: Extremely poor soundproofing in rooms. Very noisy with guests coming and going at all hours of the night, not a very good night sleep before a long day of travel. Rooms just average and many things broken. Not good value for price.

Pros: Location was perfect; everything was great - good facility, super-competent staff.

Pros: The hotel was easy to access. Both check-in and -out were quick and seamless. The room was comfortable, clean, well-equipped. The staff were extremely helpful and made everything easy and simple - just what a traveler needs!

Pros: Hotel is only a 200 foot walk from the airport terminal. King size bed and large room.

Cons: Shower head and controls were old. Restaurant menu is limited.

Pros: location

Cons: no toothbrush/toothpaste/comb

Pros: Room was very quiet, bed and chairs comfortable. Loved the convenience of being so close to airport. We arrived earlier than check in time and they were able to check us in early.

Pros: Good hotel

Cons: Over priced

Pros: Great facility. But in this day and age. Free WiFi is a must.

Cons: Lack of free wifi

Pros: Perfect for easy access to Terminal 3.

Cons: I did not like the fact the wanted to bill me 25$ extra for Internet when I checked out. When I did my reservation it was all included and then I did realice neither breakfast nor Internet was included. Very disappointed!!

Cons: The room was dusty and the bathroom had hair on the floor.You charge a premium to be onsite at Pearson Airport but the quality of the room was not good.

Pros: Walking distance from airport

Cons: Pool was too small

Pros: Stayed here for the location as we had a very early flight. Started off very well with a very quiet floor and comfortable room. The manager was good when I did get to talk to him about noise concerns.

Cons: The lobby is loud and chaotic and full of people waiting for their flights at 10:00pm. Biggest issue was noise that was either coming from hotel or from a party at the race track. Super loud house music. This was not handled well by the staff when I called about it. Also the staff kept answering the phone Mr and my last name, which is very 1960's as the reservation was in my name and my husband and I don't have the same name and my name is Dr anyway.The noise went on until 11:00 and I had to wake up at 3:45am to catch my flight.

Pros: Had a very early international flight. The Sheraton Gateway's location at thee Toronto Airport let us rest easy the night before knowing we were just a walkway and airport tram ride to Terminal 1 for our Flight. The hotel is located at Terminal 3. Our rental car return was under the hotel at the airport as well - just perfect for us.

Pros: Is the closest to airport. Best hotel for travelers.

Pros: I missed a flight at the Toronto airport. It is 1 am. I found the Sheraton which is inside the airport. Got a room and it was great.

Pros: Liked the convenience to the airport, checkin was quick and efficient.

Cons: Room only had two double (not queen. ..double!) sized beds. Asked to pay more for upgrade but they said they were full. Not sure I believed that as there were not many people around that night nor the next morning. Bathrooms are very old, sheets were even old...and pillows were yellowed they were so old. Bedding cover was torn and stains on bedspread.

Pros: The location right in front of Terminal 3 makes it very convenient if you have an overnight layover and early morning flight. We didn't have a chance to try out the fitness center, but looked nice. Bed was comfortable and the in-room coffee was decent. Rosario at check-in desk was delightful. We had a room facing terminal 3 and it was great for plane watching.

Cons: The finishes are a bit worn, carpeting is buckled in the room, scratches and marks on the walls, bathroom ceiling and tub need a deep cleaning and not enough towels provided (2 bath towels) The restaurant/bar is VERY expensive. 1 bottle of wine, 1 pizza, 1 salad, tip and tax was $162 CAD!! I think the room had a minibar, but not sure because the door could not be opened. Rooms are not well-insulated, so you can hear noise in the hallway and adjoining rooms as well as the airport tram outside the window. This would not be worth the Sheraton website rate at all!

Pros: Location was close to the terminal I arrived at and right at the terminal I needed for departure. Nice!

Cons: Coffeemaker was a one serving machine but coffee packs were for a larger coffee maker. I wasn't sure of this until I tried it and it overflowed the filter for half of the cup. A simple mistake and a minor blemish for sure, but I was really looking forward to that Starbucks at 5:30 AM!

Pros: I slept like a baby the bed was so comfortable! Courteous and efficient staff had me checked in with a full explanation of all of the hotel amenities within only a few minutes upon arrival. I wish I could have been there longer to check out their 24 hour gym! I overlooked the mono-rail that runs between terminal 1 and terminal 3 and I didn't hear it running at all! The rooms are well sound proofed against outside noise - didn't hear one airplane the whole time I was there and you can't beat the convenience of the mono-rail to travel to/from terminal 1.

Cons: We have stayed at this hotel many times and choose to stay here on July 28th for our first year wedding anniversary. At around 10:30pm my husband left the room and saw one of the employees delivering bags of food to several rooms on our floor (third floor). My husband spoke to the employee and was informed that this hotel is a government quarantine hotel. We were shocked and very upset that we had not been informed of this during check in. My husband has COPD and we would definitely not put him in this situation where is health is at risk. I contacted the front desk and spoke with Tina. She insisted that she had informed me that this was a quarantine hotel. She was very rude to me and told me I was lying when I told her that I was not informed of it. I would have chosen not to stay here if I had been made aware. I asked to speak to a manager and was told the manager would be available in the morning. The next morning, I went to the desk to check out (much earlier than we had planned due to the situation) and to speak to the manager. The manager was not available at this time. I was greeted by Judy. She was very pleasant and polite. I explained the situation to her and she was very apologetic and understanding. She gave me the managers contact Information as she would not be available until noon. Because of Tina's rude and disrespectful behavior, we will no longer choose to stay at Fairfield Inn & Suites. We have always had a great experience here and have always been greeted by friendly and welcoming staff. . I have worked as a customer service representative for 28 years and always expect the kind of service that I provide to others. Unfortunately, Tina is lacking in customer service skills and has ruined this experience for us!!

Pros: The location was great for airport, the free shuttle service. the Pool and amenities where immaculate. staff very accommodating and lovely

Cons: Nothing it was great.

Pros: Staff is very welcoming and polite. We are enjoying our stay, room is nice and clean, we really appreciate the drinks that we received after coming to our room. Beds are really comfortable.

Cons: Cannot think of one thing so far.

Pros: Nearness to airport n shuttle

Cons: Shabby service

Pros: Room

Cons: Food

Cons: We got off a very long flight and slugged our bags onto the hotel shuttle..... only to find out that they were only accepting quarantine guests. This was not relayed to us and we had to taxi màny miles to an alternate hotel. There was no airport shuttle and therefore we had to take another taxi back to the airport....at a cost of $20.00!!!! We should be reimbursed for our time, inconvenience and added expenses.

Pros: Clean

Cons: The staff accidentally double charged my credit card on a prepaid reservation and have still not processed the refund. The person working during check in at 9pm does not attend to the front desk and clients need to shout to get her attention in back

Pros: Comfy bed, large room, Netflix, early check in and late check out

Cons: Curtains, toilet seat and bed linens were stained. The sink and bathtub drained slowly. The power button on the TV remote didn’t work. Parking is $17 and the card reader to enter the garage is on the left wall so you have to get out of the car to s

Pros: Easy access to all what u need,service great

Cons: No

Pros: The area , food choices weren’t bad.

Cons: The jacuzzi tub was extremely dirty , it was not washed at all and it was disgusting, never been to a hotel with a dirty tub was extremely shocked. Not worth the money I paid for it. Cleaners clearly don’t really clean the rooms.

Pros: Generally it was fine.

Cons: No

Pros: Room

Cons: extra $20 for parking

Pros: Very private very relaxing I absolutely love this place..

Cons: I loved everything about this place...no bad experience...

Cons: The breakfasts need improvement

Pros: Very Clean, great sunlight.

Cons: Bed Quality could use an upgrade. Especially the lower frame. $20 parking per night is a big negative.

Cons: The extra fee for parking.

Pros: The staff were so responsive, helpful and wonderful gesture.

Cons: The stay was worthwhile staying at the hotel.But please inform the prices for parking. because we come from a far place and need to pay for parking the car ?? and not to have a good sleep whilst thinking of parking the car at the street

Pros: Everything was fine

Cons: No

Pros: Location

Cons: All good in current COVID 19

Pros: Clean rooms, friendly staff.

Cons: I only inquired about the parking cost without actually parking a car - I was charged and needed to call the hotel for a refund.

Pros: Staff was friendly

Cons: The room smells

Pros: No coffee or food at the hotel

Pros: Rude staff

Cons: Don't stay there

Pros: Quiet

Cons: One of front desk staff was calling room at 10:38 at night due to something that had already been taken care of by another staff member

Pros: Perfect location for a layover.Free shuttle was quick both times.Rooms are old,but clean with updated furniture. Beds are comfortable and breakfast has many options.Noon checkout

Cons: Horrible picture quality on TV

Pros: Close to Airport and shuttle

Pros: The location was good

Cons: It was good but not great, the tv was all static and the room was not the cleanest

Cons: There is a 20$ parking fees that is not made clear upfront.

Pros: Price was good, comfortable beds

Cons: TV console was very dusty, walls between rooms allow noise to carry

Cons: Yes you had to pay for parking and it was very expensive

Cons: No free parking.

Pros: location

Cons: AC is loud, require parking fee (not spell out)

Cons: Pool closed during the day.

Pros: I slipped in the bath tub it was too shinny , also total rip off to pay $20 per night for parking would never go back there

Pros: It was comfortable.

Cons: No complimentary water bottles. Did not appreciate my room key not working on day 2. It was hot in the hallway.. My room key also did not work for the underground garage. On day 2. They said the rain did something to the scanner.

Pros: Relatively clean, comfortable room.

Cons: Parking charge and small breakfast area plus running out of breakfast items.

Cons: When we were sleeping at the first night, the fire alarm were on at midnight because of false alarm. We had to walk out of the hotel. My sleeping was totally disturbed. I did not go back to sleep since I had some slightly insomnia.That was horrible!

Pros: Great furnishings, comfortable beds in a cozy looking room.

Cons: Inadequate blankets on the beds. Air conditioning in the hallway too cold. I could feel the cold air blowing into the room and had to put a towel at the bottom of the door. Cleaning staff did a poor job and also stole from me. other issues not resolved

Pros: The hotel is clean with desired amenities conveniently accessible. Breakfast;food was fresh with a healthy menu. Its strategically located and accessible from major highways and roadways. It is near to the airport with a competitive pricing,

Cons: One of the male front-desk staff could not locate my previous reservation and was charging me the regular daily price. I had to rebook through the app to obtain the published discounted price. This was frustrating!

Pros: Breakfast,

Cons: One elevator of 2 was not working, very slow service dining area, airport shuttle left 10 min early, had to wait 20 min for the next shuttle.

Pros: Clean, convenient for airport stopover with regular shuttle buses from/to the terminals, plenty of choice for breakfast; helpful, polite and friendly staff made an unexpectedly long day travelling a little bit better.

Pros: I really liked how the hotel was very clean and modern facilities

Cons: I didn't like how I was treated upon check-in there was a Chinese man working behind the desk and he was so extremely rude it was unbelievable

Pros: The room was large and clean with a comfortable bed. Quiet HVAC system, nice desk in room.

Cons: Parking should have been included in the price, nobody likes searching through fine print to see extra costs, i want to see the final price when booking. On the plus side they only charged us one night's parking despite our two night stay. Insufficient staffing at breakfast time, an unacceptable wait due to shortages of cooked products. Staff was courteous, though.

Pros: Bar and restaurant open late

Cons: Expensive for what you get.

Pros: That there was a restaurant available for an evening meal unlike in the States where there are few if any restaurants in Fairfield properties.

Cons: Because I booked through a search engine I wasn't able to get my Marriott points.

Pros: Nothing

Cons: Oh the fact when kayak redirected me to booking.com it changed the date to 8/3 from 8/2 so I had no room. That sucked!!!!!!!

Pros: Very convenient to airport and friendly staff

Cons: Online they said the hotel was not a designated quarantine hotel but we found out while staying here it is indeed one. Room keys were also a problem .. either the room or pool. Many guests had same problem

Pros: Location, room, shuttle

Cons: Seemed expensive.

Pros: Staff made sure customer leaves happy and satisfied.

Cons: Everything was perfect

Pros: Room size and view

Cons: Bathroom needs Renovation, fridge was not cold when I arrived

Pros: Breakfast was adequate self serve no extra coffee just in room

Cons: No coffee shop opened Catharine

Pros: it was good not bad

Cons: the back yard is not attractive.

Pros: Room was great.spacious ND clean.will. stay there if i.visit Toronto again

Cons: Nothing

Pros: I like the fact it was very clean and the rooms smelled good

Cons: Yes, the front desk staff was awful, they were rude and didn't help me with anything. Checking in was so complicated and they embarrassed me infront of my guest I was charged 28 $ for parking and I was told I had to leave a deposit when I got there

Pros: I did not like anything thing about this hotel I waist my money even I lost my very expensive hate in the room but no body is going to helped I had at the reception she transferred me to room service and left the voice message still no any response so sad

Cons: I did not the behaviour of the staff at front desk very bad and insulting behaviour the male guy at the time of checking out

Pros: Nothing

Cons: Room was dirty,

Pros: The staff were excellent. They were polite and very accommodating

Cons: There were no changing rooms for the swimming pool

Pros: the bed and bedding are amazing

Cons: I understand that the breakfast room has to be closed but you charge $9 for a grab and go bag is outrages since the price of the room remains the same

Pros: Bed

Cons: Service was not good.

Pros: Good location close to the airport

Cons: The parking charge was not specified when I booked. Not good.

Pros: Very quiet

Cons: Parking charges

Pros: Spacious rooms

Cons: Unfriendly staff, paying for parking, bad signage (it said to drop your keys off at the reception desk when checking out, but we needed the keys to get out of the parking)

Pros: Clean

Pros: Appreciate that the carpets were pulled up. Laminate floors are much more clean :)

Cons: It would have been nice to have breakfast included in the stay.

Pros: Convenient location

Cons: Someone came into our room while we were sleeping- not a good experience. Guest services apologized and stated there had been a room allocation error.

Pros: Very clean and close to the airport. Easy to request a crib for the room.

Cons: Internet was a bit sketchy, wish the connection was better

Pros: Location and pool.

Cons: Restaurant prices and drink machines that would not take Visa card.

Pros: No carpet

Cons: Bait and switch. Every other hotel in the area clearly specified they charged for parking in addition to not including parking with the free amenities. In summary, I was charged $25 x 2 for 1 overnight stay. Ethics class ASAP!

Pros: Great

Cons: Nice staff

Pros: pool, lovely buffet but only free for 2 of us, close to airport, shuttle

Cons: restaurant staff made us feel like we were inconveniencing them. asked for a room that was not adjoining but got one anyways, creepy to hear other guests in their rooms.

Pros: I like that the restaurant is open till quite late.

Cons: The hotel could be cleaner in the bathroom and in the hallways.

Pros: Bed was very comfortable, room was quite nice & clean.

Cons: Room Service Food Was Terrible! Called The Front Desk To Advise. Response - Too Bad, That's How It Is! Would Not Remove The Charge From The Invoice At Check Out!

Pros: Proximity to Pearson airport.

Cons: Priced too high for the value Room small Paid $20 for a cab because shuttle service too slow

Pros: Room was okay

Cons: Staff was terrible couldn't Tells if we had breakfast included as we had been told at check in. They said the staff at the front desk were too busy so they couldn't tell us if breakfast was included. So we didn't have breakfast paid for 2 coffee

Pros: Nearness to airport and excellent restaurant

Cons: My bill was totally screwed up. Was charged 221 dollars per day for parking Staff say they corrected it. Still no credit on my account. They said it takes 3-4 business days. Hope this doesn't turn into a big deal Thanks

Cons: Extra charge money 50$ and parking 25$ expensiv....and mach horribly hold this money many days, weeks or all time. Very bad door in the room.

Pros: Location in relation to YYZ was perfect.

Cons: At checkout I informed the girl at the front desk that I was not happy with the blocked drain in the shower. I had to stand higher than ankle deep as I showered, and it took a full twenty minutes to drain away after I was done. Her reaction was poor.

Pros: Staff were incredibly professional, friendly and accommodating.

Cons: Room smelt like stale smoke and the bathroom could have been cleaner.

Pros: The staff was very friendly and helpful.

Cons: The hallway leading to our room wasn't very clean. We could hear people in the other room.

Pros: Clean

Cons: No breakfast unless you have 15 dollars to spend per person. Charged me an extra 100 dollars for micsilaneous costs like calling the front desk, $20 per person to stay in the room. Rude staff.

Pros: The heated floors in the bathroom were really nice. The reno's have really upgraded the place.

Cons: Issue with the confirmation information was pushed to me to take care of and not the staff. Even though I showed them the confirmation number, with the dates, etc.

Cons: Parking fee expensive

Pros: Great location

Cons: Nothing we didn't like

Pros: Good price Clean Close to airport Good staff

Cons: No food available after 12 Would like to see at least a vending machine or cold food you could buy and microwave

Pros: Location to airport

Cons: We were put in a handicap room...odd bathroom.

Pros: Location.

Cons: Horrible service. Not clean. No hot water for hours. Paid for parking in a construction zone.

Pros: Good location and room. Newly renovated.

Cons: Overnight parking fee was a little ridiculous

Pros: Very close to the airport

Cons: Parking area under construction. Had to walk a long way and park in a torn up parking area.

Pros: I liked the location

Cons: The room was dirty- bacon bits & crumbs on the floor in the room & washroom. Beds were poorly made. Pillows were uncomfortable. Hotel had no blankets. There was a shortage of parking spots & those available were 5-10 mins walk away in the cold.

Pros: location

Cons: the shuttle was 5 minutes but they left you waiting for 1/2 hour to 45 minutes and the driver was very rude the staff could care less

Pros: I walked away from the hotel with Scabies all over my body. I find it absolutely appalling, and it has completely changed my view on both Holiday Inn and IHG hotels. You are supposed to be the hotels that provide above average quality for your customers.

Cons: I walked away from the hotel with Scabies all over my body. I find it absolutely appalling, and it has completely changed my view on both Holiday Inn and IHG hotels. You are supposed to be the hotels that provide above average quality for your customers.

Pros: location and price

Cons: The parking lot is under construction and you walk through a gravel and mud lot for between 5 and 10 minutes for the privilege of paying $20 to park.

Pros: The worst experience of my life. Hotel customet services were rude they tried to check me out for separate reservation. The hotel charged me additional 282 dollars saying that there was smoke smell when i do not even smoke .

Cons: The worst service i filed a fraud case on the charges. I want my money refunded

Cons: The listing showed free parking but the staff insisted parking was not free. I had to argue to get free parking and the staff was rude about it. The A/C was loud.

Cons: Noise, gaps on doors were too large and the windows are old. I could hear conversations from the 3rd floor of people smoking outside the lobby

Pros: Location

Cons: Bed was broken.

Pros: Location

Cons: Parking lot and exterior of the hotel is all torn up, staff not very friendly, and there was mold in the shower.

Pros: The location

Cons: When I got in the hotel I decided to take a shower and when I turned on the water as I'm in the tub, I realized that this tub was already very dirty. I was hoping to take a bath in this tub but I was so disgusted that I had to call front desk to clean it.

Pros: Nothing.

Cons: Felt like I was at some really cheap place as you can here noises from other rooms and couldn't sleep, end up calling desk and they said immediately some one will look into it, which tells me that they get this complain more often.not good for night sleep

Pros: Location close to airport

Cons: Quality of the room, aircondition noise, bathtub water blocking etc... not sure if it was because of deal price.

Pros: Location

Cons: I had seen the charges/fees in cdn$ & charged in US$.The parking lot was being paved and redone. I had Stone chips on my car and dust and dirt and they had the gall to charge me for parking.They never showed a parking charge when I booked and then charged

Pros: Clean and close to the airport, friendly staff.

Cons: Charge for the shuttle. A/C unit in the room is loud.

Cons: I was charged for my room even though it had already been pre-paid I wasn't explained (language barrier) that the bill for room service already included gratuities. I therefore added it and had to call back down to the dining room to have it reversed The ballrooms were too warm during the conference

Pros: Proximity to airport

Cons: Additional parking fees

Pros: Front staff were wonderful and shuttle service was efficient and friendly (a nice change from previous experiences at other hotels).

Cons: Restaurant food is horrible and the service is slow. We had to grab a server after sitting there for 10 minutes to order something to drink. This should have been an automatic as we were seated at our table.

Pros: The shuttle service was great. The bed was comfortable but my room (230) was located in a kind of noisy location

Cons: My room was located in a kind of noisy zone

Pros: I like the interior.

Cons: The rooms had no micro wave. Only two microwave at the lobby for use. This is not acceptable in a time of Covid. No staff cleans the microwave after use. The manager in duty was so rude and unprofessional. He was yelling at me for the sake of parking fees, which he afterwards gave me a discount of $10. So why all the fuss when he could do that. He’s not friendly and doesn’t have customer service skill. Management need to look into it. I felt very humiliated the way he treated me. I had a tiring 4hours drive, which I mentioned to him, but he was just fuzzing. Very unprofessional!

Pros: The shower design in the suites was amazing

Cons: The heating/cooling unit was very loud and also kind of high pitched squeaky.

Pros: Closeness to airport and cleanness.

Cons: The bathroom is nothing like the pictures. Furniture is very old and needs replacing.

Pros: The big room. Bathroom was nice with tub. View was cool.

Cons: Our shampoo bottle was empty somehow. Location is okay. Not much to do around.

Cons: The room wasn’t clean

Pros: Managing as best they can to offer expert service in virus affected times.

Cons: Frontdesk staff was rude. Couldn’t use debit visa for deposit. Was told parking was $30 for handicap space! Then sent to a room we didn’t book and told there wasn’t any KINGS available.. just had to figure it out. There was hair in

Pros: Location

Cons: The attitude of the staff (night manager) was very cold and condescending. The fact that there was no mention of $25 parking charges at the time of the booking was quite a turn off.

Pros: Excellent staff

Pros: It’s a Hilton branded hotel. Beautiful lobby and rooms. Clean and comfortable. The gentleman at the front desk was very nice as he gave us a late check-out time of 1pm!

Cons: The shower almost didn’t work (I had to pull the diverter numerous times). My boyfriend was not happy the front desk told him he must wear a mask, as he saw another guest without a mask too.

Pros: Close to airport

Cons: Stale food for purchase in the lobby

Pros: Easy access to the airport

Cons: 2 front lights in the front room were out Could of used more light.

Pros: Large Room Larger than average Nice layout

Cons: I cant think of any

Pros: The staff

Cons: Lack of maintenance bathrooms door handle was jammed and couldn't close and lock it and bed slid of the frame

Pros: Very convenient to airport.

Cons: Long walk to north tower and room. I have mobility issues.

Pros: Pizza from the bar. And it was open late

Cons: Parking. Cost and not enough spaces

Pros: Close to parkn fly and to airport and reasonable price.

Cons: No

Pros: Hotel was beautiful and very close to hotel. Unfortunately we could not stay long because we were just there for a layover.

Cons: No

Pros: The staff were excellent from the man at the door helping with luggage to Hotel employee at the desk checking in and giving us meal recommendations to the rest of the staff who texted me and answered questions . We were very well taken care of . T

Pros: Close to airport

Cons: Room had a opened pop in the fridge, no creamer for coffee Did not seem like it had thorough once over on it

Pros: This is a lovely building and our room was fine.

Cons: There was only a duvet on the bed so I was either too hot or cold. The staff seemed pretty indifferent about our arrival but then they were pretty busy. The worst thing about the visit was being asked to pay for wifi. In this day and age?

Pros: Location to airport

Cons: Restaurant and cut backs to customer service

Cons: The room was dirty and stunk like cigarettes and the temperature was either too hot or too cool, no happy medium

Cons: noisy room

Pros: Bed was comfortable but the dust in the room was appalling ....my girlfriend who I FaceTimed said what’s all that dust on the bedside cabinet

Cons: Better housekeeping that room hadn’t been cleaned in a week ....if I had stayed more than one night I would have complained .....I wasn’t even asked how my stay was when I checked out

Pros: late check out

Cons: poor customer service, no complimentary breakfast and no wi-fi for non Hilton members. Even 2 star hotels offer free wifi. Room appearance was underwhelming. They charge 28 dollars for packing and it's not valet, but in the back of building. not cool.

Pros: Location and the shuttle service to airport

Cons: No free Wifi and parking

Pros: Great location for an early flight.

Cons: We were given a room in the lower lobby (basement) and it sort of felt like we were in a dungeon. The room was adequate, but it did not feel like we were staying in a luxury brand hotel.

Pros: Proximity to the airport and shuttle service. Great pool for the family.

Cons: The room was coated in a layer of visible dust. No towels in the room except hand and face towels. Staff laughed at my husband on the phone when he called down to ask for a luggage cart. Hotel under renovation, but we were not informed of this.

Cons: I had a horrible experience. Lobby area was hot and dimly lit. The bath towels were stained, the bathtub was peeling like it has been sloppily painted. Could not access WiFi. Called front desk and housekeeping, but no one answered. Unacceptable!

Pros: Airport shuttle

Cons: Not clean. Hair in bathroom. Marked up walls and surfaces not wiped down....yuk.

Pros: Would not stay there again

Cons: Out dated rooms. Constructions going on on site. Shower falling apart.

Pros: Cleanliness

Cons: Extra cost for wifi, or having to sign up as a rewards member to get wifi, very small bathroom with non private door, 2nd floor was very noisy with people coming and going all night and poor door insulation expect little to no sleep.

Pros: The pool

Cons: Front desk staff

Pros: Location was good.

Cons: Room was hard to find it was downstairs. No view

Cons: The heating fan was very noisy and kept me awake a good part of the night until I finally turned heat off and slept the rest of the night without heat.

Pros: The beds were comfortable. Shuttle to/from the airport is convenient, if you can time it right. Runs only every 30 minutes during the day.

Cons: I found charging for WiFi access to be a little petty. It's free for Hilton Honors members, so I signed up, but then was told it couldn't be given to me since I booked the hotel through a third-party site.

Pros: Location and shuttle staff very friendly an pleasant

Cons: Didn't like the noise from the heat vent kept us awake. For guests the bottle of shower gel was only enough for one, the lotion was not even enough for one had to use some of my own for a Hilton you would think they would provide enough of the basics??

Pros: Room was clean

Cons: I did not sleep a wink. Doors opening and closing every two.minutes. party above us. Hotel spoke to them multiple.timea but never put an end to it. It was a horrible experience. It was torture.

Pros: Like the location and the breakfast

Cons: Bathroom is extremely small In other words compact the tops were not working well

Pros: Shuttle to the airport d

Cons: Hole in bedsheets. Expensive breakfast and wifi. Three star hotel at five star prices.

Cons: It was very loud until like 2 in the morning. Then at 6am the cleaning staff started making a bunch of noise outside my room.

Cons: Noise hotel, doors slamming no sleep

Cons: Only 1 elevator was in working condition. The hotel staff was protesting so every morning they were banging drums and using megaphones from 6:30 am until 8am. The hotel staff was very rude. Also had to pay $25/night for parking with limited spaces

Pros: reception and bar staff was not friendly, especially receptionist was rude

Cons: Room was not clean.

Cons: Front desk Staff was curt. Could not believe they actually charged to park.

Pros: The staff was extremely friendly and always helpful. I didn't bring a bathing suit, but the pool area looked very nice.

Cons: The prices at the hotel restaurant were a bit much and you need a car to get to places that are more reasonably priced in the area.

Cons: Yes I don’t like about paying parking 25 dollar 💵 per night and it was over charging the three nights -- Canadian dollar one bedroom I was very deg and this hotel and is not even worthid the service the parking was full all the time I

Pros: I liked the lobby and decor of the entrances and lobby.

Cons: This hotel charges $50 upon checking in $22 you will NOT get back because they have a pay to park system. This system locks you in the parking lot and doesnt let you out unless you press a button. Takes photos of you and car every entrance and exit. BAD!!

Pros: The location

Cons: The noise. We booked the room so we could get some sleep before our early morning flight. We didn't sleep at all. People we're banging room door all night and partying. There was a huge brawl outside of hotel. Police were called. Terrible experience.

Pros: it was Hilton

Cons: the location was near airport, the room had broken items like baseboard and one of the leg of the fridge was broken. It took 3 calls to get a crib

Pros: First time, room wasn't prepared. So I switched rooms to one that had a leaking bathroom that started flooding the floors.

Pros: Almost nothing.

Cons: Filthy hallways on the 7th floor where my room was. Expensive wi-fi that was absolutely horrible. If I'm going to pay money for wifi it better be good --I wasn't even able to face time using the wifi. Staff that were not helpful when I left and acted as though I was wasting their time. This is the first bad review I have ever given a hotel. I expected MUCH better from a Hilton hotel.

Pros: Not much

Cons: We ordered wine in the dining room, they brought small carafes but we didn't get any wine glasses. Ordered soup and had to ask the waitress 3 times for a spoon and by the time she brought it the soup was cold. shuttle driver didnt even help with bags

Pros: Nothing

Cons: Restaurant was nasty, did not have the room I booked, had to pay for parking,paint was peeling in the bathroom. Stains on the area rug, picture had a weird looking eye in it that creeped me and my wife out

Pros: Nothing

Cons: Sheets left on pullout from previous guests. Feces on sheets. Called front desk,said they would take care of it. Never showed. Took sheets off main bed. Parking cameras don't work. Waste 5 mins in and out. No free coffee in lobby and door wouldn't close.

Pros: It's an airport hotel so does what it's expected to

Cons: Room was a bit small for the Hilton. No frills experience in any way. Made us anxious to get a few hours sleep and get going.

Pros: Location is great.

Cons: I prepaid the room while I book the room online. When I checked out, the staff still charged me the room in full. I showed him my booking confirmation and he said he needed to check and if it's prepaid, it would be refund to my credit card but in 7 days!!!!!!!!! Unbelievable. I am in rush of catching a flight, so I just left. During the conversation, the staff (a black male) was as cold as a statue, I hardly image a service staff works a Hilton is as rude as he is. He didn't even show any apology for the inconvenience. I would never come back again. The worst management I ever see in Hilton.

Pros: Very clean & super efficient check in & out. No hassle

Cons: Nothing!

Pros: clean and polite of staff.

Pros: The person at the front desk was nice the night when I arrived. The next morning when I was leaving the person at front desk didn't greet me or smile or show any interest in her job. I asked for driving directions and she found someone else in the hotel to direct me with my driving instead of using google maps?

Cons: The person at the front desk the day I was leaving was helpful, but didn't show any signs of great customer service or friendliness!

Pros: Daughter Holly stay here - Airport shuttle unavail due to covid, Close to T-1 YYZ, Meals : dinner - 8/10 Philly Cheese Steak Sandwich , good value for quality. Staff - awesome! This place has always been our #1 choice to stay at, when commuting thru TO!

Cons: nil

Pros: Beds were comfy, location is good

Cons: No airport shuttle as advertised. Did not answer the phone when I called several times. Staff was a bit rude. Place is clean, but run down.

Pros: The price

Cons: The smell

Pros: The staff! Wonderful. The room was old but clean and an awesome price.

Cons: I was a bit disappointed, as I asked before I booked the price of a taxi TO the hotel and was NOT told. I ended up getting ripped off. The next morning was also not smooth, booked a flat rate cab, wasn't there and the other cabs outside tried to rip me off too. The hotel staff was excellent, immediately rearranged a new cab.

Pros: Location close to Pearson Airport

Cons: Posted breakfast buffet and airport shuttle on line even though these amenities had to be removed due. To Covid. Staff was not around for checkout even though we had noted that we were leaving at 4 am......had to wait 20 minutes to find someone......

Pros: Location and price

Cons: Totally noisy room next to ours until 5.00am

Pros: The room was ok with 2 beds, The AC works fine. The room & toilet were cleaned.

Cons: The personnel wasn't pleasant or courteous. The receptionist at the desk wasn't a customer friendly person. Very poor customer service. She just handed you 2-access card and find you way without any explanations. I won't return to this place for free.

Cons: The receptionist refused to provide invoice during checkout. The breakfast contained only one small juice, one muffin and one orange or apple.

Pros: Very close to airport.With covid ....we were able to get take out and eat in our room.The restaurant was very good

Cons: husband forgot his 2 coats and when called we were told due to covid.....I told them there would be a bill if the coats were thrown out.WE picked them up on our way back home.

Pros: Location, price and cleanliness

Cons: No

Pros: All good

Cons: There is no fridge and microwave in room

Pros: Fast check in. Great clean room.

Cons: The midnight clerk was very unhelpful. I requested a set of towels and I was willing to pay for it.But she refused to accommodate.

Pros: close to airport shuttle service free breakfest

Cons: we were supose to have parking but was advised when booking in we had no parking they gave a print out and showed no parking there was no place left to park hotel over booked parking we had to pay extra park in park and fly cost us

Pros: great breakfast

Cons: no sink plug in bathroom or in bathtub

Pros: clean room's comfortable bed's. So close to airport with free shuttle.

Cons: smelled like someone was smoking in our room.

Pros: Service

Cons: No elevator for luggage

Pros: Decent hotel for staying close to airport, Great to have a shuttle bus, friendly and helpful drivers Room was clean NO - Elevators, staff were nice to take our luggage up, but still hard for seniors to go up/down.

Cons: Room not warm enough (i'd say on the colder side) for this time of year, but only takes a few min to warm up (nice) Somehow I reserved on main floor, but did not get it, was given to someone else (perhaps due to our later check-in due delays etc.)

Pros: Nothing

Cons: Not clean. Possibility of bed bugs. Sheets and towels are stained

Pros: OKOK

Cons: OK

Pros: The short distance from the Airport.

Cons: They put us in Rm 102 which had a very tiny window. The room had very dark colours, so we felt like we're in a dungeon. The common area smelt like We were not given the option to stay in the room until 12 after check out like the guy after us was.

Pros: The location was excellent. I like the way they handle the free shuttle with previous booking.

Cons: The rugs were filthy...the hotel needs upgrading, our room was clean but the rugs were dirty.

Pros: Check in easy. Staff very pleasant. Made the whole experience uncomplicated.

Pros: Hotel was very accessible to all major highway and close to the airport I would recommend a major update facelift and new furniture also every time you flush the toilet you lose water in the shower so maybe redo some of the plumbing

Cons: Parking

Pros: Location, staff and nearby restaurant. Airport shuttle drivers were very nice.

Cons: No elevator to second floor. Had to carry luggage up 2 sets of stairs. That was 2 pieces of 100 lbs.

Pros: The room was very clean. The breakfast was excellent. The hotel shuttle arrived promptly at the airport and it was a quick drive of 5 or ten minutes and left the hotel in the morning at the scheduled time.

Cons: The A/C could have been a little quieter. There was no elevator to the second floor and if there was, I couldn't find it.

Pros: The staff were ALL very friendly. The breakfast was also great!

Cons: The hotel is definitely showing i'ts age. The bathroom sink counter was slanted, looks like it would fall if you leaned on it. The bathroom door wouldn't shut (not aligned properly) and the actual hotel room door stuck (you had to push hard to open it)

Pros: Reasonable price and friendly staff

Pros: It was fairly clean

Cons: The rude staff

Pros: The staff were polite, attentive and approachable

Pros: Kind staff, clean place, firm mattresses.

Cons: - paid extra for 2 queen beds. Received only 2 double beds upon arrival. - no fridge in room. Reception couldn't get us one either. - You can hear all the footsteps and convos of ppl passing by throughout night. - couple light bulbs dont work.

Pros: The location. Free shuttle to airport.

Cons: The hotel is old and outdated. The walls are thin, you can hear everything going on in the hallways and in the rooms next to you. The front desk clerk barely spoke to us, placed the room key on the counter and didn't even tell us where to go.

Pros: Nothing special

Cons: Nothing special

Pros: Breakfast was included which was good for the teenagers I had with me.

Cons: the hotel and room had an unpleasant smell, there were water marks in the ceiling and wall, pillow case was dirty (we have pictures), a side entrance door was held open with a chair which we didn't feel safe about, Poor experience not worth what we pai

Cons: The coffee maker in room doesn't work.

Pros: Location was perfect and the night staff at check in were very helpful.The service on the restaurant and the drivers were excellent

Cons: The morning staff at check out was rude and lack of manners. People like that affect the ratings of the hotel.

Pros: Maid was gr8

Pros: Great location. Friendly staff.

Cons: 3 fire alarms in the morning. One at 6:30 one at 7:30 one at 8:30. Bathroom door wouldnt close past the toilet.

Pros: Its proximity to the airport

Cons: I was tempted to ask for a refund. Terrible condition of stairway to our second floor, dust hanging from the ceiling vent in the bathroom, no sink in the bathroom, blanket on the bed had a godawful stain on it. Our room felt grungy and outdated.

Pros: Very good location for the adjacent long-term parking lot.

Cons: The walls were paper thin.

Pros: Location and prio

Cons: We got bitten by bedbugs I have tried contacting the hotel and got no response

Pros: Location. Breakfast was fine.

Cons: There are no elevators. For an airport hotel when we are all hauling baggage?? Really?? Staff are harried, most not competent. They simply could not care less. Man in morning had to scramble and call cabs as the night woman didn't record shuttle request.

Pros: Location

Cons: I paid for 3 rooms with 2 queen beds. I received 3 rooms with 1 king bed. The staff said that they could not move us to the room I paid for. Very awkward situation! I can not trust that what I pay for is what I will get!

Pros: The hotel was perfect. 10min walk from the airport the hotel was providing anything you might need during your layover. Gym, cosy bar, pizza place - everything in one spot. The staff was outstandingly friendly, the rooms perfectly clean and the breakfast with eggs, waffles, cereals, toast, fruit, etc. fueled us up again for our journey ahead.

Pros: The room and free breakfast were good.

Cons: The internet in the room did not work at all. I was forced to work from the lobby. This is really frustrating, given that we had just come back from Japan and were awaken for almost a day. No reimbursement offered. They contacted you yo inform.

Cons: Room was actually placed out in the stairwell. I mean right through the doors by the staircase. Who would ever put a room there? Mickey Mouse operation.

Pros: Breakfast

Pros: The lication near the aeroport

Cons: The service and the staff is just zerooo

Pros: Location

Cons: The restaurant was substandard

Pros: Friendly staff and a nice free morning breakfast

Cons: Night Staff at the restaurant didn’t seem to know what was going on ever....but still good food.

Pros: Location

Cons: The staff was extremely unhelpful and rude. While I was at the front desk, discussing a discrepancy, the phone rang. She cut me off in mid sentence to answer the phone.

Pros: Close location to airport

Cons: No elevator to 2nd floor and when we asked for help to the room with our luggage upon check in and check out we were told that there was no one to help!!!!!

Pros: The shuttle to the airport

Cons: The shuttle was 10 min late to the airport, staff wouldn’t give me a receipt because it was pre paid, poor internet connect, phones were down in hotel, had to wait around for 2 hours for a room. No elevator, staff was rude and didn’t feel we

Cons: Noisy neighbors with thin walls made for an unpleasant nights sleep.

Pros: I enjoyed nothing of this hotel.

Cons: The staff were rude from the moment I walked in. Wouldn’t address any of my concerns My room smelled like urine I was not directed in the right direction for my room.

Pros: close to airport

Cons: old and moldy

Cons: No internet on the room.

Pros: Free shuttle. Great customer service.

Cons: Wish it had a refrigerator.

Pros: The hotel is extremely close to the airport with a free shuttle both ways. Shuttles to the airport ran every half hour, including very early in the morning. The hotel was very clean and modern with a spacious room. It was a great deal for the price, especially if you need to stay close to the airport. The rooms were also very clean.

Pros: close to the airport

Cons: Old, needs updates, brekfast wasn't worth the time

Pros: Nothing to be liked about, it is not a good place to spend overnight. Corridor & rooms are bad Odour. Shuttle driver was not polite at the airport pickup. No elevator to carry the luggage upstairs as a result we went through a surprise and hustle to transfer 1st floor. Check in at the midnight, we are exhausted because travelling with lot of luggage, no one is there is to help to carry the bag. So we did our-self, in this hustle and surprise, forgot to remember that we have placed one of our Apple gadget in the lobby table, forgot about it, remember next morning, rush to the lobby, it wasn't there. When asked to the front desk personnel there response was not great & not willing to check the camera in the lobby, simple answer it is public lobby shared between comfort inn & restaurant, socked by the response. As a result lodge a police compliant, waiting to find the gadget. It had lot of hospitalized photo's which was not backed in cloud, we need for this.

Cons: Corridor & room bad odour, The flush for the toilet was in a tight place difficult to reach. No responsibility with front desk personnel. Don't recommend for a stay, even chosen be careful with all the items as there is no camera covering coffee table in the lobby.

Pros: So close to airport . Also shuttle is amazing

Pros: The pleasant helpful staff, the free full breakfast, the easy parking, choice of pillows , wifi and cleanliness.

Cons: The warn out stair case near the front desk created a poor impression upon arrival.

Pros: The owner was very nice, and accommodated my late arrival.

Cons: The rooms are not very sound proof.

Cons: Disgusting service, no breakfast (they lie on their website), no transfer to the airport (I called to driver at 4 am, he promised to come in 30 min, but when I called him at 4.30 am, he said that he is busy with other passengers and has no seat for me in his car, I almost missed my plane because of him), TV doesn't work because there is no network (as receptionist said), rude staff, drunk clients were screaming all night long and scandalling - just never-ever book there! So disappointing! And awful smell!

Cons: The key wasnt working They didnt show up at right time for letting us inside the buiding. Two girls( me and my friend). Were standing outside the building from 10.30pm to 12.10 am alone with our bag. None of the employees came to help us. We tried calling in the given number, none of them give a helpfull response, one boy came after few hours to let us incide the loby but he couldnt do anything more. Because the key wasnt working. We left the hotel because it wasnt livable. We went to book for another hotel. Later, next day morning we came back to the hotel to get our money back, they were being rude.

Pros: The woman a front desk was very nice and helpful. The king-size bed was comfy

Cons: The hotel was too noisy until late in the night. Too many noise in the rooms next mine and in the corridors. I don't know if it'd because of covid, but there was no garbage bin in the room. Also the tub was not very clean

Pros: Location.

Cons: Bad attitude by the staff at the front desk

Pros: Next door to great breakfast place ZET's (Cash Only)

Cons: was confusing as also a car rental place Not a normal hotel in anyway

Pros: Location

Pros: CLOSE TO THE AIRPORT

Cons: WAS MORE CONCERNED WITH RENTAL CARS THAN HOTEL GUESTS

Pros: Airport proximity Quality of services

Cons: Liked it all Error below...NOT from CT

Pros: Close to Pearson Airport, comfortable bed, room was clean, friendly staff

Cons: Room walls were paper thin. I was able to hear my neighbors shower running, toilet flushing & phone alarm throughout the duration of my stay.

Pros: Close to the airport. Very comfy bed.

Cons: Vending machines broken. No restauarants nearby. None that deliver either.

Pros: The location to the airport was good. The rooms themselves were ok even though the exterior of the building did not look like a hotel (sitting on top of a car rental business). The price was good at the time as other hotels in the area were charging 2-3 times of this location.

Cons: The TV only had basic local cable, 5 channels

Pros: It was very clean and well appointed for such a small place. Hotel Employee was very happy with the 24 hour airport shuttle because I arrived at 1230 am. The location is very close to the airport. The price per night was very inexpensive. Very good value.

Cons: The "breakfast" included is actually for the Subway next door. I would've been ok with that but Subway doesn't open until 9 am! I have to leave the hotel at 8 am. It felt like a way to get you in the door but then falsely advertised the meal

Pros: Nothing

Cons: The place is horrible. I don't even think that we slept on mattresses. I have no idea what kind of foam thing it was. The staff were horrible. Rushing and rude. The tv faces the wall and the air condition shuts off at a certain point. As I drive in I knew I should have turned back

Pros: Good location. Zets near by. Staff very friendly and helpful.

Cons: Departure route close by so noise can be an issue. Rooms a bit industrious but everything there.

Pros: Nothing, the beds were clean

Cons: It took over one hour to get there (2km) from the airport at midnight :( The staff weren't overly helpful, the alarm clock wasn't set, there was a hole in the ceiling, the heat pump was load, it's so overpriced for the quality!! Wow

Pros: The room was so clean - Bed soooooo comfortable -Thank you

Cons: No everything was excellent - even the restaurant next door,

Pros: Morning shuttle to airport was prompt.

Cons: 1. Checking in was a hassle. I had to give them a difference credit card (that had raised numbers) so they could make an imprint of it for incidentals. 2. I'm alright with the free breakfast being a Subway 6" flatbread and coffee, but limiting it to just egg & cheese was annoying. Especially when the menu cost is the same no matter if meats are added or not.

Pros: Thee hotels located above their checkin and a few restaurants, the hotel does car rentals so if I was in need for one it would have been great. Once you take the elevator to the hotel floor you soon realize that it's only 1 floor. But it's super clean you can tell the this place has been renovated recently. The rooms are the same, very clean and newly remodeled. The also have an airport shuttle service which is super convenient definitely helps save money not paying for a cab.

Cons: Few things that caught my attention is that this hotel is not really located to much varieties of food, so if you do the have a car and you don't want to walk a good distance Subway is you best bet since the are right next door,while the other place is cash only. You would like the hotel would give you a list of places to order,but since it's so close to the airport I don't think they anticipate staying longer than 2 days since the room only had a very small trash can in the bathroom. Also disappointed that I had to locate the spot for airport pick up and then call them I was so sleepy that I just paid for a cab. They should have included where they could pick you up in the email,but it was more shocking that when I was being taken the airport I had to load my own big suitcase in the back of a tall van myself and take it upon arrival. I mean common courtesy is all I ask for,but other than that no real complaints

Cons: no newspaper

Pros: Bed was nice

Cons: soul-sucking part of town

Pros: nice modern decor, only two floors, comfy mattress

Cons: No customer service skills by front desk attendant, stained comforter, hairs in towels made me think they were only folded after last guest not washed and replaced. Luckily we didnt have to stay too long. Improvements in customer service and satisfaction can be made.

Pros: Clean, convenient, shuttle available.

Cons: Our experience was fine but we stood in a long line at the desk for service x 3. Three times we witnessed disgruntled clients, two of which were regarding the car rentals which operate out of the same desk at the hotel. Breakfast was advertised but that is available only from 9-11 AM.

Pros: Nice modern decor, functional and roomy

Cons: the staff and systems are a little dis- organized. Wait for shuttle, checked in over and over, frustrated customers at desk, lack of acknowledgement of customers, lack of responsibility for service from staff.