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Every thing was good N/A
Excellent facilities, better than a 3 - 4 * hotel. The owners were very friendly with excellent customer care. A great & huge breakfast Only 1 bad thing, it is next to a road and a railway line, but that would stop me from staying there again.
Very nice facilities Helpful proprietor None
Very pleasant owner, cleanliness, facilities in the room, excellent breakfast (but not the croissant). Would have preferred a shower and for the breakfast to have been included in the price
Very friendly and helpful staff, good Continental Breakfast. Internet Access Code in Bedroom did not work.
Rooms were excellent & service couldn't be faulted.
Excellent location; very hospitable owners; very comfortable, well equipped room; excellent breakfast
The hospitality, comfort, the Welsh Breakfast, space and ease of parking. Also the help and assistance regarding exploring the local area. Nothing
very friendly and informative owner who was on hand all the time.He was very helpful with regards to my internet problem Lovely quiet room which was very well equipped. Excellent choice for breakfast
Wonderful service, lovely breakfast, very accommodating and friendly, very clean - exceptional None
everything was fine no
Friendly and helpful staff. Comfortable room and very good food. No
Great position away from the crowds but close to facilities. Could be more soundproofed from rooms next door.
The proprietor was very helpful and friendly and there was a good overall atmosphere. The breakfasts were excellent.
Lovely location, everything we needed, friendly landlord who got up extra early to give us breakfast on Sunday before our cycling event. None
Friendly staff, very clean, good breakfast Slight water stains in the bathroom walls, no biscuits with the tea/coffee!
The hotel was clean and comfortable. The staff were very accomodating. Lovely breakfast. They got the date wrong, they were expecting us on the 25th but we booked for the 24th. It is too far away from anything, nothing is walking distance. Didn't realise it was unlicenced, we went there to celebrate our wedding anniversary and with no bar there and pubs to far away it was a bit of a let down.
Hotel was set in beautiful surroundings and the staff wereso helpful.
The owner, Howard was pleasant and attentive. The hotel was spotless, the furnishings were modern and comfortable and the locationwas delightful/ One of the best places I have ever stayed and the price was ok.
Beautiful surroundings, friendly staff. Bar prices were a bit steep.
the staff were lovely the site was beautiful, the food was wonderful. The breakfasts were the best I have ever had in terms of freshness and taste. showers are not quite up to standard - the mixers were a bit faulty and they
the professionalism and efficiency of the satff combined with real friendliness, all staff encountered seemed to like what they were doing. I liked the setting, even though the weather was bad! I will book to stay there for longer next time. nothing to dislike
Food was excerlent None
Excellent hotel, great food, good location for shopping and the peace and quite of the countryside.
Lovely quiet location, with nice views. Staff very friendly and helpful. Rooms comfortable. Food excellent and plentiful. No bad points. Only thing I missed was not having a clock (that could be read in the dark) in the room.
enjoyed my stay like the hotel
Beautiful location, friendly staff, a comfortable room tastefully decorated and good communal areas. The breakfast was good too. We had a lovely stay but just before we left I used the ladies toilet by the main reception. Two of the three tiolet appeared not to be in use and the remaining one was not clean. I reported this to the staff.
Lovely grounds and atmosphere at hotel
Very pleasant hotel and very helpful staff
The rooms were nice and comfortable and I slept really well. The TV remote needed a licence to drive. Drinks were very pricy and the breakfast was cold.
Proximity to Cardiff airport. Breakfast selection. Cardiff airport, Arrivals and Departures display innreception. Car parking especially the number of disabled spaces.
cleanliness and comfort no
Pleasantly surprised, staff very helpful, spotlessly clean. Will definitely use Holiday Express again. Breakfast an added bonus.
Location, very convinience beacuse I was waiting for my next day flight Transportation to the airport. The stop is quite far from the main entrance
Ideally loacted next to the aiport, very good value for money, helpful staff.
easy check in and helpful staff. Room basic but everything for express visit. easy check out. Good location. Good rate at time of booking. We were given a smoking room which smelt awful all night long! Why no cooked breakfast? Plenty of other cheaper hotels/travel inns in area. Hair in shower.
No English breakfast option
Very basic no-frills hotel with spacious rooms and public areas. If you are wondering, you cannot hear (or smell) any aircraft in the rooms. The sound-proofing is excellent. Cleanliness can not be faulted. Staff extremely pleasant and helpful. Lack of a 'real' breakfast. If I wanted a Continental Breakfast, I'd visit the continent. Evening meals consist of overpriced bar snacks (scampi & chips, fish & chips, gammon and chips) served with peas, half a tomato and a sprinkling of lettuce. Be prepared to eat out if staying longer than the one night.
The room was comfortable and spotlessly clean. Bed was comfy and the staff very helpful especially at 6.30am when we were having breakfast
Clean, helpful staff Bed too soft, was like sleeping on a water bed, I had to get up at 2.30am and sleep in one of the child beds
The staff was courteous, the breakfast was good. The room was clean, warm & the lighting good over the mirrors. The bed was comfortable. There is a good night guarantee, and a single woman travelling alone policy-single women are not placed on the main floor. Wifi is available for a cost and there is only a shower. The hotel was expensive for the area, a much cheaper price was available than what I paid. There was no luggage rack in the room. My main concern was that there was no phone in the room, on questioning staff, they told me that they do not put phones in because everyone has a mobile. I was an overseas traveller and did not have a mobile, my family was unable to contact me and I was concerned as a solo female in a room that I would not be able to contact reception if I required assistance. For this reason alone I would not stay at this hotel again, however the hotel is good in other ways. Another thing, I transferred to the Premier Inn down the road in Pencoed and they had a different wi fi provider.
I liked the fact that is was very quiet once in the rooms. Clean and comfortable. I enjoyed everything. I tried to find a Premier in Swansea on the Internet but did not see one and then, when I traveled through Swansea I noticed signs for one. I wished I could have stayed at a Premier Inn there too.
good location easy access from motorway none
Clean, nice staff , good breakfasts, family friendly, Entertainment/shopping centre within walking distance. Easily accessible and central to visit Swansea or Cardiff. Little bit of early morning traffic noise but not too bad - Sunday or public holiday ok. (expected due to location)
The standard of service which was first class. Staff top line and so helpful and chearful. Price of the breakfast
Convenience for shopping and the Harvester next door is an added bonus
Staff were extremely helpful and the rooms were very nice the food was also very good, would definately use again.
Excellent helpful staff
Overall this hotal is execellent for the price. Staff are friendly and helpfull. No bedside lights in room. Had to switch lights off from the enterance door
The leisure facilities.Covenient location. Overall service given.
Good wifi - $5 for 24 hours
Food could be better
Please refer to the customer questionaire, completed & left with the Hotel
the proximity of facilities such as Bridgend shopping centre and reasonably priced restaurants and public houses. The cooked breakfast! Under done and very greasy. As a lover of the cooked breakfast I had to find alternatives on the menu for the second day.
The bed was very comfortable Noise from deliveries whish woke me at 0500 and the lack of a comfortable chair
Overall a very pleasant hotel very well priced No critism at all
Size of room and heating - esp in adverse weather Poorly lit at front entrance at night and no gritting in car park
Overall the hotel is good value The room on this occasion was far too hot and the WiFi did not work in the room but did in the bar area so no real problem for me.
Helpfull staff, Generaly good level of cleanliness. Lack of car park security. Lights not working, no cameras. Car next to ours was broken into. (not the first according to police.)
Was an okay hotel
Room clean and comfortable, Pub within walking distance for evening meal.
The bed was large and clean The room had a bad smell, the receptionist who was a gentleman from South Africa was very rude to my cousin she was the one who stayed there and I was the one who paid.
The shower in the bathroom was very good Room was extrememly cold on arrival. Bed uncomfortable, rolled together when sleeping. Needed extra bedding and pillows. Luckily they were available in the room. Disappointed that you could not drink the water from the bathroom sink. Had to purchase water to make a hot drink. Remote did not work due to no batteries in it. But receptionist gladly provided some once we mentioned what had happened.
convenient, clean and comfortable no where to eat breakfast except room. Found the directions to hotel unclear - thout it better to state in text actually in services - we are not used to staying in these hotels and went around the place first as it says hotel in Bridgend
Very friendly staff and good sized room for price more milk cartons in room
Location of hotel, close to motorway The shower in one of our rooms didn't work, the the cleanliness of the carpet left alot to be desired.
the bed was extremely uncomfortable, very saggy.
it was comfortable,the room was kept clean and the shower good;the bed was comfortable;
the carpit was a little worn
The breakfast was great! The bed was not very comfortable and the shower not very powerful.
The location and history of the building brought with it some lovely traditional features and the views were to die for. The bedroom we stayed in seemed to have had been recently accessorised but the one thing that should have been done was the decoration! The wallpaper is actually falling away. Paintwork is chipped. The bathroom had been recently retiled with good quality tiles but again no painting and the whole appearance was sad and tired and a major let down. The 'kerb appeal' of the hotel lead us to expect a much higher internal finish. However the public rooms were more than acceptable.
The view from our bedroom window was lovely and our sheets were clean. The room was warm and we had an excellent breakfast. The rooms were very faded in decor and standard. For example our room had a pole above the window for a set of curtains but these were not to be found. The paint was peeling and there were red wine stains on the dresser which I am sure with a bit of polish could have been cleaned off. Unfortunately we could not get hot water out of our shower and when speaking with our fellow guests (we were there on a catch up with friends) they had similar problems. Depending on what you are looking for, this hotel is OK.
Very friendly and helpful staff
A Stately Home experience in a tranquil setting
Very convenient for Business in Bridgend. Good facillities for business stop over. Have already recommended to work colleagues.
The hotel is based in a magnificant former manor house and forms the basis for a most relaxing break away from turmoil of every day life which is situated only a few miles away.
location breakfast and no bath in room
food and location was excellent
Lovely spacious room. Quiet setting with lovely views. Bar food was of good quality and good value. We were hoping to eat in the restaurant, but this was not available due to wedding receptions on two evenings. The bar is small and not particularly comfortable.
The friendly atmosphere, luxury of the room, excellent breakfast and the peaceful setting.
Nice countryside location close to M4. Nice Golf facilities. Food was pretty good and fair value.
We found this hotel quite by accident, and are glad that we did. The staff were wonderful; very friendly and welcoming, without being intrusive. The food was very good, a varied range of dishes, complemented by a decent wine list at reasonable prices. The surrounding environment and countryside were quite delightful. It is a pity that neither of us plays golf, because we were unable to take advantage of the lovely golf courses. We shall definitely return and also recommend it to our friends.
Freindly staff Menu was a bit limited, would have been nice for a lower fat option
Very friendly staff
It was very quaint and the food was exceptional and very reasonable
The cleanliness of the rooms - especially bed linen and towels smelt and felt as if it has been used by someone else.
The standard of catering was excellent. The use of the free access to the internet was a great asset. We had a very pleasant weekend visit. No.
Despite it beiong a pub, the noise at night was acceptable. Only one chair for 2 people and no storage drawers
The staff were very friendly The shower was very poor, and the heating in the bedroom came on very late. We had to ask to have the heating switched on.
Rooms very clean, comfortable. And a lot of space. Bathroom & shower excellent. Food and atmosphere in restaurant and bars very enjoyable. Staff extremely friendly and helpful. Could use more parking space
Good food. Friendly, helpful staff.
everything was perfect staff, room and food 100%
It was spotless rooms comfortable food was excellent. Loved the atmosphere would certainly go back and stay.
We were a party of eight golfers, of mature age. Without exception we were pleased with the rooms, location, being only one mile from Royal Portcawl G.C. It enabled us to catch up on old times, as we came from all over England and Wales. We sadly only stayed one night, before the match, and we spent the whole evening in the bar before dinner and later in the dining room, savouring excellent fare and very attentive service. We vowed that when we return, as we surely shall, that we would stay two nights as we were looked after so well. Congratulations Rose and Crown ! and thankyou.
The food choce and beer choice Timing off breakfast started too late most people businesswise are on the move well before 8am