The staff were extremely friendly and the suite was a perfect size for two adults and one baby.
The evening meal was delicious and our waitress was very pleasant.
The location was excellent and the htel looked very plush.
The overpriced breakfast and overpriced guest car parking.
The second room we were given was very spacious and comfortable. The hotel was well located. Checkout was efficient and fast.
We were initially given a room with no heating. The thermostat was going to be replaced but this had not yet happened. The weather was very cold and it was not satisfactory to be put in a room with no heating. After speaking with check in staff they confirmed room had no heating but moved us to another room which was warm and very comfortable. We were surprised that at the end of autumn in the uk there were rooms that were being booked out with no suitable heating.
The hotel was really lovely, as was our room. Great location. Will certainly go back again.
Dinner in Palm Court, food and service was excellent
breakfast was good but slow on the poached eggs
On arrival the bathroom floor appeared not to have been cleaned.
The staff were attentive, polite and very pleasant and the meal that we had in the palm court restaurant was of exellent quality and value.
A shame that there was a charge for parking.
Staff in the main were friendly. Once needs were made known they were promptly acted on.
Room check should insure that essentials such as toilet rolls are in place after each room service. Desk staff need to finalise business with you before moving to the next customer. At check out the person just walked away before I signed the bill form and I had to ask another desk staff person if the hotel needed the signed form.