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The lady who checked me in was extremely helpful and friendly. Every time I've stayed here the folks that work here have made the check in and out experience quick and pleasant. Have to use your credit card. No cash accepted.
Super friendly and accommodating staff. Easy to find location. No complaints!
Hotel staff was extremely rude. Charged my credit card additional money with out notifying me first or asking and seems to think that is completely acceptable to do as a business. Urine on and around toilet from previous guests. Raw sewage smell all through second floor. Old food crumbs and pieces next to and under bed
The bed was comfortable, the room was clean, the service was friendly, the free breakfast buffet was stellar. Only complaint is that I had a little trouble finding the hotel within the plaza it's located in (the area is packed with restaurants and shops)
We had 6 Rooms for family funeral and stayed 4 days. The staff were very attentive, the rooms are large, modern and clean. The location was perfect for us, there are many dinning options available attached to Hotel, Legal Seafood, Starbucks, 5 Guys Mexican, there's a gym and pool with jacuzzi, that we all took advantage of. they also have a shuttle to mall across the street. I would highly recommend staying here.
comfortable room, great breakfast, dog friendly, warm staff I can't think of anything
It was only 30 minutes from Boston which was great. And for the price you can'tell beat it. Very clean and everyone there was so nice and helpful.
The staff was very friendly, room was big, clean and very comfortable. Would recommend this hotel to anyone.
modern, updated, large, clean and comfortable room We had a corner suite, which would normally be great, except the room next to us had an adjoining door and occupants who were up till after 2:30 am having loud discussions. We called the front desk twice, and security came up to address it twice, and it got better for a bit but never really died down. Nobody at the desk offered to move our room or offer any solution to us despite my telling them at 12:30 and again at 1:15am that we had a 2.5 hour drive ahead of us first thing the next morning. The front desk gal the following morning gave me 500 extra reward points, which is lovely, but I paid $200 for a room that while comfortable barely afforded us any sleep.
The room service needed to be better Room service
Loved the bed pillows and the comforter wish I can take those home lol
The staff were really friendly. The restaurant on site provided a nice atmosphere for either a business dinner or a romantic evening out. The lobby had been remodeled. The rooms were clean. The location was great for any event at Gillette stadium. The rooms need updating. I walked in and my first thought was I should have just stayed at the holiday inn and saved my money.
The bed was very comfortable, and it was very clean. I was also a big fan of the indoor pool and the service. The room was a tad small, but a minor critique in my mind.
Staff was excellent. Brunch on Sunday and the buffet was amazing. Pool area is dangerous with tile . It is very wet around the pool with slippery tile. They should have installed rubber mats around the entire pool area.
Big room, comfortable queen beds, clean, beautiful decor.
Waterfront room Accessibility and noise from other people and staff at all hours of the night.
Good location, friendly staff. Room was dated, switches were falling out of their holders
Beyond the expensive Park and Fly part of my experience, the rooms were clean, aesthetically pleasing, quiet. I didn't try the breakfast. Parking was fine, our car wasn't broken into or anything. CJ the shuttle driver is a gem. Overall, however, I absolutely would NOT pay the heightened fee to stay at this hotel, and wish they had been more helpful and clear. I chose to stay here because I was flying out of Logan for a trip for a week. I live in Vermont, so driving down to Boston to catch a 7am flight is a stretch, so I looked into either parking at the airport or a nearby hotel that would allow me to park my car, stay the night before my flight, and leave my car there during my trip. The Best Western Adams Inn appeared as though it was a hotel that would allow me to park my car, stay, and take a shuttle to the airport. The website was a little vague about the "Park and Fly" option- I wasn't able to discern whether I could stay for one night and leave my car for a whole week. I called the hotel and spoke with a male employee at the front desk, who was very abrupt and unhelpful. I asked about the Park and Fly option and if I could just pay for one night and then keep my car there for an entire week, and if it was the price I was seeing online- he said "That's what park and fly means." A little annoyed but feeling assured, I booked it. When I arrived at the hotel, I was informed that if I wanted my reservation to be Park and Fly, I would have to pay the "Park and Fly" rate- that is, not the $129 that I had booked through Kayak and double-checked with the front desk, but rather $260. Stunned, my boyfriend and I agreed to pay, because we had no other options. It was pretty clear that the "Park and Fly" rate wasn't elucidated on the website for a reason. I would not have paid $260 to stay here. I would have paid the $120 to park at Logan for the week.
Desk staff are friendly and attentive. Chris has been on duty on both of our visits, and I appreciate that he remembered us on our second visit. The suite is very roomy and comfortable. The regular room was also nice, and the rooms are very clean. We didn't like being so close to the restaurant and bar in room 108. Next time we need to let the desk staff know.
The room was perfectly quiet. The restaurant was nice, food and service were good. The airport shuttle is very handy. Nothing. Great job.
It was clean and the staff was friendly. Breakfast was good but the same as most other hotels. Beds were not very comfortable. The shower had weak water pressure and was very difficult to get to a temperature between too hot and too cold.
Waited an hour for airport pickup when told it was 20 min, no courtesy call. I checked 45 min in, and no warning about how much longer it would be or what the delay was. Heater wouldn't turn on, and I had a cold. One bed had a comforter, the other one of those faux wool blankets - had to put then both on one bed to stay warm. Weird square pillows, like a couch throw pillow rather than standard bed pillows. Terrible water pressure, not very warm shower. One of the outlets didn't work, for charging my phone. Loud - very thin walls.
I can't find anything negative about our stay. The bar/restaurant inside the hotel was real nice, it meant we didn't have to go find food elsewhere. Room was well appointed, quiet. Furnishings were relatively new. Water pressure was great. No problems with parking. Staff was friendly and patient. All around good place!
Terrible cigarret smoke stench all throughout the hallways which seeped into our room. Need to have a better handle on guests it was not inconspicuous at all it was blatant and very intrusive. Room was like a jail cell maybe 10 x10 for $100 per night.
The location is good with speedy service to the airport. The hotel restaurant was inexpensive and delicious with an outside deck. That was wonderful! The walls are thinking so you can hear neighbors clearly.
Friendly, helpful staff, comfortable bed, food was tasty (both breakfast & restaurant) In an ideal world we would have had a pool/hot tub and been located a few blocks closer to the train station. Minor negatives really only noticed because everything else was so great.
Room was small but comfortable but I was right next to the laundry room so I could hear the machines going through the night. Also a lot of the guests' children were running around and loud throughout the night. Other than that it was an okay stay.
Extremely friendly, very helpful staff. Everyone we encountered Beds were just a bit uncomfortable.. But that's our taste. Pillow top mattress was s little too soft as we're pillows. Again, just our upreferences. We did not have a car, but you would have to pay for parking if you did. Not ideal, but seemed to be the theme around town.
Location was really good. Paid $179 per night and the hotel was clean but they def had the online prepaid rooms booked in the "economy" rooms. The staff was very friendly and super accommodating Walls are paper thin! I heard the couple in an adjoining room slam a door at 4:45am and they fought for HOURS. I could hear them like they were in my room. I was alone with two kids so I didn't want to call down and aggravate the situation more so I went down in the am. Luckily they checked out and the manager offered us dinner or transportation to the city and also advised she'd make sure the next neighbor was quiet. It wasn't their fault AT ALL. They can't control how guests behave or misbehave but she was truly as accommodating and apologetic as she could be. I might consider staying there again if I requested quiet neighbors (which is a super late check in) or if I brought ear plugs. Excluding that incident, the hotel was clean and manager and staff were excellent.
Location The bathroom was dirty and had mold all over the shower. The room was rather run down.
Had pack and play as a crib with no mattress for our son definitely not good for toddlers or infants. The only good thing was the breakfast that you had to pay for and for the price of the room there should be some sort of complimentary breakfast. I could keep going but I was not satisfied at all.
Asked for a cot to be set up while we were out at the Patriots game. Came back to room to find cot leaning against wall. I put it down to find sheets that we left were entirely the wrong size. Called down, at 2am, to get a comforter or blanket, which wasn't left, and they brought a fitted mattress pad for the wrong sized bed, but no comforter. Slept sparingly then found they cared me$20 for the cot. Also the hotel is under renovation so we woke at 7am on a Sunday to the sound of workers in the hallway! Overall nightmare stay.
clean efficient hotel There was a loud wedding party. Couldn't fall asleep till ~ midnight because of yelling and screaming. Hotel staff didn't do anything.
The Hilton/Dedham was a pleasant surprise for the money. It was very comfortable from the moment I checked-in. The staff were very very professional and helpful. The room was clean and welcoming.
Easy highway access Older bathroom. Could have been cleaner.
liked the location. peaceful town. I was very dissatisfied. When I arrived to the room was under construction but I was told it was "newly renovated". The room had a wet and moldy odor to it like water was sitting in there. The ceiling vent had no cover and the air condition was not working properly which caused my stay to be very uncomfortable . When I called the desk to address the issue they did not respond. not happy with this stay which is a shame because it is a very nice location.
pool was great, nice and warm.
The food prices at the Café were too expensive.
Love the restaurants for both breakfast and lunch so we had no need to go into town for meals. Only issue was that the sign on the neighboring building made us walk into the wrong office at first. If a road sign could just be placed in that parking lot I think it would help a lot of people.
Service was very good. Weather....not your fault
Our room was nice, clean and spacious. My only complaint was that there was no window that could open for fresh AIR.the ac/unit is set on temperature so it goes on and off. I like my room real cold when I sleep. That's all. I enjoyed my stay.
Friendly staff, clean rooms
Room, pool, jacuzzi, restaurant, friendly & helpful staff. We never left the property, & that was exactly what we were looking for!
Bed was comfortable, room was very clean and staff was friendly. Nothing.
Friendly staff and great accommodation for the price. The room was very clean and comfortable and the continental breakfast was delicious. The location is a bit far from downtown.
rooms very nice,shuttle service to metro very much appreciated The breakfast is not very good and twice there we're a lot of things missing,toaster not working well. the man working in the breakfast area seemed overwelmed
The hotel was easy to find, check in was quick, and our room was in excellent condition. Coming from the other side of Boston we had to go through some heavily congested areas, but this is not the hotel's issue, though it would affect us choosing it in the future.
Location and friendly staff. It was clean and comfortable. The gym has all the basics, the pool and Jacuzzi were clean and never crowded. The have an area to sit and relax. This area has comfortable seating and a tv. It was close to the main town, there is a large mall with restaurants. Short drive to the Blue Hills and only 25 minutes from Boston. I had a very relaxing experience and look forwarded to returning. Pillows were too soft.
Convenient location , and lots of choices for the breakfast . Nothing fancy , but a lot of choices for the breakfast . The gym and pool were a nice addition as well . I would have liked to see more selection of snacks for purchase . At least offer some healthier options .
Very friendly staff. Nice, clean rooms. Free shuttle to train into Boston.
Beds Room was not made up one day
Room was stinky , hot water was intermittent and we had noisy people in the hallways all throughout the night with my 4 year old trying to sleep
the night was a great.excellent customer service we got from luis Castilto he had a warm smile answered all my questions friendly give me some cookies for my children and just the overall beautiful experience because of his customer service if I ever do go back which I will in the future I will go back to because of him. He really was great he made the night great
I would of liked have my room on the 8 floor like I was soposto The fact I booked it to the 8 floor an did not get the patio like I was looking forward to
The hotel was packed but when I went to take a shower the water was nice and hot, the staff is friendly, the hotel is mostly clean (saw a few hairs here and there). The hotel is about 3 miles from the Xfinity center and has great rates! If I were going to another concert at the Xfinity center I would definitely stay here again! The mattresses are super springy in an uncomfortable way, making this hotel not ideal for an extended stay.Note to the hotel please add vending machines. Also Kayak please note that you give the option for smoking rooms while the hotel is completely smoke free (I am ok with this but others booking a smoking room may not be.).
Comfortable bed, good location. Would consider it again.
Swimming pool No continental breakfast
Housekeeping never came one day - no contact to inform me of any issues or reasoning why. Otherwise a fine stay.
I & my son liked just about everything. The décor was very pleasing in the rooms and the lobby was very boutique-like. The lobby was sophisticated & cosy at the same time. Whoever was the decorator has a great eye. We were surprised to learn, that the hotel is scheduled for a color change to purple and grey. While purple sounds good, pairing it with grey does not. The staff were friendly & accommodating. The outside smoking area was riddled with bird poop & rat droppings. I think it was, also, next to the the trash area.
The Jacuzzi tub My room was changed from a 2 double non smoking room to a king bed smoking room
location I booked a room with king size bed and got 2 full size. I had stopped at the hotel at 10 am to verify my room request and hotel employee assured me that my room was non smoking king size bed. I checked in later and got 2 full instead of king. Th
nothing really The room was filty with dust. My boyfriend couldn't even breath. You promise breakfast and there's none.
Price It was supposed to include breakfast. IT DID NOT.
Nothing at all Dirty...rude employees...and unconvinced with door locks on outside doors and forced to walk around entire building to enter
It is located right on the corner of a busy intersection making entrance and exit quite dangerous. The room faced front so I was impacted by the busy road noise fifty feet from the front. There may be tenants living in this hotel. I would not recommend.
Nothing The hotel needs a major update
Nothing at all The hotel over all is dirty, plwase take it out of your hotel list . It brings shame to the name motel or inn. Whatnis shown in the picture in your webbis not the real one Shame in them. Me and my husband will never set foot in that inn
The front desk agent was very pleasant, professional and accommodating The bagels were so hard you could barely cut it with a knife
Chambre très humide. Les draps étaient tellement humide qu'on aurait dit qu'ils sortaient de la laveuse. Pour le reste, c'était bien. Par contre, nous n'avons pas réussi à trouver un restaurant intéressant autre que les fastfoods de type Mcdo.
My boyfriend and I checked into this hotel in an attempt to get sleep after a late flight back from a business trip, before heading back into the city for work in the morning. We checked in around 2:30 AM, and there was a line of 2 people ahead of us, waiting for service, at 2:30 AM. It took us about a half hour before we had a room key. We went up to the room, finally, at 3AM, to find that there was NO HEAT on in our room. We turned the heater up as high as it could go, but we were not warm for the first couple hours we were there. We both stood in the hot shower and tried to warm up. This was the most miserable stay I've ever had at a hotel. I can understand if the heat issue is a way to save money, but it shouldn't hurt your customer experience. The minute a customer books a room, turn the damn heat on.
Location, facilities and breakfast all good Carpet in room had food on it, needed to be vacuumed. Beds were hard.
Noisy m, very very noisy. AC didn't work.
We loved the breakfast!
I liked that it was only about 25 mins from the boston area. We were only staying the one night but it was perfect to finally get a hot shower and some relaxing time in before jumping on the road the next morning. The breakfast was perfect for our needs. Hotel was very clean and quiet. The clerk at the front desk seemed to be bummed to have to work a friday night. He also looked like he just rolled out of bed and no name tag. Just felt a bit unprofessional. Really nothing to complain about.
The staff was very friendly and helpful! The room was the perfect size for our short stay and very clean. The room we got was very quiet. The shuttle service was excellent and they are willing to pick you up at any time after the game! We got picked up from a gas station about a half mile from the stadium and the walk wasn't bad at all. The traffic was horrible so it was definitely a lifesaver! The check in and out was very easy. I'd definitely stay here again if I'm ever back in the Foxboro/Sharon area!
Hotel staff was very helpful about printing out my boarding passes for the following day; but that shouldn't have been necessary, if the hotel's guest computer was set up correctly to allow printing of .pdf files
only there overnight...but it was directly in the middle of the two areas we were visiting, which is why I booked it. (between the airport in Boston and Duxbury where friends live) couldn't really offer any other remarks no
Staff was friendly slow service at their restaurant
The rooms, the staff, the hotel was clean and convenient. WiFi worked well. The breakfast buffet was awful. Maybe a regular breakfast would have been better. But the eggs were fake, the sausage turned me off and made me sh*t.