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no issues, everyone was happy to help, customer service was great.
Time for new mattresses
Too crowded.. Not enough staff to help monitor the NYE madness. There were people everywhere in the lobby outside in the hallway... I paid Over &200 for a couple to stay ONE night there! And there was no continental breakfast... They charged me $6 for a bagel and cream cheese in the morning....On my floor there was a crowd of people just outside chillin in the hallway with a giant dog all night! The elevators were so crammed after New Years it was pure chaos and there was no staff anywhere!! to monitor the situation and the stair were impossible to find no signs anywhere to locate finally a random man came and helped... He wakes ahead of us as if we were mutants and didn't say much... For working in the hospitality business it justifiably seem right. Later that evening my boyfriend went to get some ice and stumbled upon A crowd of people and a man seriously Ou of control. He saw him beat the shot out of a guy right there in the hotel. There were crazy people runnin around with NO staff support!!!!! I was afraid to leave my room!!. My friends saw him freak out on two people on two occasions through out that night and there was no staff to call the police on him which needed to be done. It was stupid loud and chaotic and yes it wasNYE but this place looked classy and professional on the outside but they had no care to have the staff they needed for such a crazy night.. And not feeding us anything not even juice or Coffee!!!! in the morning for the amount we paid is just stupid. I will never return.
Nice staff, Pay for WiFi, no USB charging ports, ice machine broken on my floor and no refrigerator, I had to push the elevator door to get it to close,
Very trendy and modern Construction was occurring during my stay, causing loud banging. When advising the staff, I received an apology but the construction continued. At check out, I advised the front desk and was disregarded.
The location is perfect if you are going to an event at the 1stbank center, otherwise I would not recommend this hotel. Staff is nice. Bed is comfy. Free parking lot is nice. The walls are paper thin, very noisy even though I was on the top floor. There is no exhaust fan in the bathroom - you can do the math there. There is no food/room service of any sort.
Aloft is very clean, modern with a friendly staff. The location and amenities were perfect for our trip, including the concert at the nearby venue!
Everythingg The service counter looked cheap. & the side exits didn't not work.
comfortable beds/pillows room very comfortable and roomy clean quiet excellent location "for us" affordable no continental breakfast
I had the pleasure of staying at the Flatiron Renaissance hotel from 12/21-12/27. It was conveniently located near my daughters home and with the Kayak deal it was a great value. My room had a spectacular view of the Front Range. The room was beautiful and very clean. The breakfast buffet was wonderful!! The chef makes the best omelettes and is so pleasant. Our waiter was like an old friend by the end of the week. I would definitely stay there again. My only complaint is the cost of internet access is really high. I chose to use my computer at my daughters home but I was fortunate to have an alternative.
Nice, clean, comfy hotel with friendly & helpful staff!!! Absolutely zero complaints!
A very nice hotel in a great area north of Denver. I did not realize that this is a pet-friendly hotel (my mistake). It appeared that many families took advantage of this amenity during the Thanksgiving holiday. There were a lot of dogs in public spaces. For this reason we will not stay here again.
I made the reservation for the wrong night... The night prior to our stay... We were charged for both nights, of course, but the woman who checked us in not only made me feel stupid for making the wrong reservation (like I didn't feel stupid enough already) but she was also very rude about having to find us a room for that night. I felt like they could have given us a better rate for the second night. We won't be staying here again!
Staffing was great - Both counter Reps were excellent . However, Robert went above & beyond in making our stay comfortable & complete. Thanks again to the Westin Team for a great experience. We will be back. Dawn Limited menu at the restaurant./bar area
They take customer service to the next level. Very impressed highly recommended.
Location The toilet ran all night, not constantly but every 20-25 minutes or so it would refill and was very loud. The TV didn't have a guide making it next to impossible to figure out what to watch. The WiFi was not great either. Had to come back down to front desk when we asked for room facing mountain and he made room facing east. Was easily resolved but was time consuming. Should have stayed at home.
A Denver blizzard shut down the airport and all major highways making it impossible to get to the hotel, but they would not refund me
Loved the waterfall shower. Loved the tall ceilings. Very clean. I didn't like that I had to pay for internet access. That is usually included in the hotel stay at other places we stay.
Location Price Quality free breakfast
Desk too small for working
Morning buffet was excellent. Housekeeping very good. Evening managers special very nice.
Great location, easy access to other areas of Colorado. Hiking and biking trails near by. Shopping, eating all within the same area. N/A
We were taken by the cute English decor and laid back atmosphere of Hill Top Inn and Suites. The staff is friendly and we just love Miss Jocelyn. The complementary breakfast was made to order. We recommend visiting the Burns Pub on site.
Staff were incredibly friendly. Rooms were a little dated but comfortable. Breakfast was nice. We had a first floor room and the person above us sounded like he/she was running foot races at 5 in the morning. Other than that, everything was great.
Good personal service, don't stay here if you like cookie-cutter hotels.
Nice big rooms Mini fridge didn't cool very well and rude guests at the pool
staff seemed to be genuinely concerned about stay location was off putting. mildew smell when i first walked in the room.
The staff was really friendly, the amenities were perfect. Nice having the kitchenette as an alternative to eating out. It's in close proximity to restaurants & entertainment.
There was an incident at the hotel they hadSWAT team and police officers having to deescalate a situation the front desk staff the next morning was very rude and told us they couldn't do nothing about it because we went through a third party I think they could handle the situation a lot better we could not sleep there was an explosion they were moving people from floor to floor which I understand but the noise was horrible the hallways were loud in the alarm would not stop going off it was totally restless night. When we asked about it in the morning the lady at the front desk said she would like to help us but she couldn't because we went through third-party I thought this was very unprofessional due to the severity of the incident they should have done something to try to make right for it.
Nice Facilities Inability to get credit for cancellation. I booked two nights and got called back to work early and could not use second night. I was not provided credit for the night not used. Lousy policy, expensive room.
Your staff were very friendly and extremely customer oriented. They helped me with a few different things while I was there. And they out me in a very quiet room so I could get my work done.
Very comfortable with nice amenities.
Best coffee of any free hotel breakfast! Good breakfast variety. Nice evening snack and cocktail hour. Dog friendly hotel, with poop by the front door that the owner did not bother to pick up.
You cannot beat the free happy hour with the appetizers that pretty much acted as our dinner and the three free drinks. We between breakfast and that, we didn't spend any money on food during our stay!
Great place definitely will stay here next time I return!
room was well-equiped with kitchen and comfortable desk so it could allow in-room meal prep and business work. Comfortable, and it had lights beside the bed for reading (don't laugh - amazing how few hotels actually have reading lights for bed reraders). It was large and busy - a popular place but in the morning resulted in lots of folks trying to squeeze into a small eating area. Also, an odd process - once checked in still had to use a key to go from the registration area to the rooms - seemed strange to be in the lobby and checked in then have to use a room key to access the hotel and then the room.
Front desk staff were exceptional..great..experienced and VERY customer centered. Both AM and PM..really unusually good, personable and caring. Beds, rooms, complete kitchen..all good breakfast..all for under 90.00. Amazing. Nothing..the outside does not present for the great remodel of the rooms inside
Very good value for the price. Continental breakfast was one of the better ones I've had. AC was loud and noisy
WiFi was down.
This hotel was in a good location-convenient to highway. Clean room. We just stayed one night. They didn't have change for the laundry.
Breakfast buffet was very good Found used syringe under beds in two rooms :(
Breakfast was ok Hotel beds were very uncomfortable, we has 3 rooms and stayed 3 night. None of the rooms were cleaned not even one time, even after tagging the rooms with maid service required sign. I myself had to go down the help desk to get toliet paper and towels for all three rooms and delivered them myself to each room. Air conditioning was not working in one of the rooms, front desk was notified but was never serviced or fixed. This was for sure my WORST experience ever. Would not recommend this hotel at all. Staff/manager instead of giving an apology they wanted us my family and the other two families to check out of the hotel.
It was right off the freeway. Relatively clean. Full size fridge and microwave. Comfortable beds. Nice TVs. Clean bathroom. Convenient to restaurants and grocery stores. A decent room to spend a night for a good price. WIFI IS TERRIBLE! It's the same password for everyone in the hotel. Extremely slow to the point where my cell data was faster. There was a hair on my bed sheet and a random bottle of coke laying out when I first got there. The kid at the front desk was nice, but he was all alone at 6 PM checking guests in and answering the phones so it was a long wait.
I thought everything was clean, they always had fresh towels, and they were always polite. I never felt like I was intruding upon them, as they were always warm and welcoming The mattress was VERY hard, almost like sleeping on a wood block. The card keys very easily get erased if you slightly brush it across your cell phone for an instant. I did say the hotel was nice, but it is very dated. Suite-style rooms just barely above motel prices, but like I said the interior, design, the feel is just like you're staying in a museum for suites in the 80's
Breakfast was decent. Staff was friendly. Location was great. Double bed rooms were very very small. Could hardly walk thru the room. Not kid friendly. No high chairs for breakfast. My son had a allergic reaction to their sheets rash was covering his body. and was crying staff came banging on the door wanting to know why he was not being quiet. House keeping never replaced coffee in the room after it was used. They would take all the towels and never leave any for the next day.
Good price, good location, nice and basic rooms. Advertised breakfast, had a breakfast room but neither day we were there did they have breakfast. Sat am the front desk worker was trying to put something together as apparently the breakfast person hadn't shown up. The bothersome thing, though, was that there was even less offered on Sun am. Management should have put something together, even if they had to come in themselves, by that time.
friendly atmosphere. We left some computer parts in there, they could not locate it. Also bed is too high, and breakfast not that good
Under construction during stay, no warnings or anything when hotel was booked. Housekeeping would not come when we put sign out. Even though we were gone all day.
Price, bedding, location, size of room and bathroom ( bathroom huge compared to most hotels). The cleaning ladies were really nice and the noise level was okay. The kitchenette was awesome. The hotel was under construction and we weren't made aware before we arrived. The check in desk was at the back of the hotel, which wouldn't have been a problem bit the staff was back there goofing off. The whole check in experience felt like a joke. When checking out, there were different employees and they were more professional. The mattress was old, there were springs broken and it was uncomfortable.
Great location between Denver and Boulder. My only complaint was a mildew smell in the shower.
Nice clean rooms and bed was comfy. Front desk was helpful and nice. I think the price is a bit high for a hotel that is in a suburban neighborhood between Denver and Boulder. Westminster isn't really a destination i
Staying a bit out of town gives a great value for the money. This kind of hotel in downtown area would go for 3 times as much. Rooms do not have tubs (except for accessible rooms, apparently), which is kind of unusual.
No response to a request for lighting repair.
The bed was comfortable and the staff was great! There should be refrigerators in the room as well as more places to sit outside with out having to eat or drink in the reaturant. Also, the staff should know more about their surroundings ... Where the parks and great reaturants are. Without a fridge and a place to sit outside.... My family and I won't be staying here again.
Rooms were comfortable and clean; common areas were very nice; good restaurants and shopping nearby; only 10 minutes to CU Boulder Bistro seemed very slow and understaffed, especially in evening; popular items on breakfast menu were only available until they ran out of what they had prepared ahead, so get there early; mattresses were too hard and pillows too soft
My wife and I slept very well the first night. Easy access to the toll road and to Lafayette. The options for breakfast were very poor, even though you're being charged separate from the room. Being disappointed we walked out at first, but then returned for the most minimal breakfast: bagel plus coffee/tea, with the idea that we'd follow that with a proper breakfast later and elsewhere.
The staff was wonderful and extremely helpful. The room was clean and comfortable with a refrigerator and microwave. The pool was heated and the whirlpool was very hot, just the way I like it. The only problem was the lack of towels for the pool.
This was the most compfotable room we have stayed in! nothing it was great
Well maintained breakfast with friendly staff. Access to the hotel is good coming from the south (Denver) on highway 36, but awkward from the north, east or west. It requires going around a very large block with multiple commercial structures. Adjacent restaurants are also a bit pricey.
Location to where we wanted to go. Room cleaning service was spotty and only half of the front desk people we spoke with were very good.
Everyone was very nice, and took good care of me. Nothing
The location and the value of this hotel were good. It was very quiet. Everyone could find what they wanted to eat at the morning breakfasts. Also, the staff promptly attended to an issue we had with another guest (they were smoking [weed] in this non-smoking hotel). For me personally, the beds were too soft. After a week, my back gave out. Luckily, there was a massage and acupuncture place across the street.
People were very nice and helpful. Great to have complementary water bottles available!
You get a great room for the great rates. We had the King Suite so I was hoping for a better view, but it wasn't that bad. Just a covered pool and fallen leaves.
I like the famous cookies. The pillows are too soft and do not offer much support. The restaurant at this location is too overpriced.
We love the double tree but this was the worst one. The staff was friendly, but the place seems run down, and falling apart.
The location was greate.
Good location with respect to business clients. No issue.
Excellent hotel (location, clean and neat rooms, friendly personnel). Although something went wrong with our breakfast order, an immediate compensation was proposed without us asking for it.
Overall it's a very good value. Very clean, comfortable. Staff was very professional and for the rate it was – like I say - a great value.
Staff Friendliness, Clean, Welcoming, Free Cookies at Check in, Free Wifi, Great Location. Their Restaurant was over priced, food wasn't that great, and service was super slow.
I liked the room setting, the friendly atmosphere and the location, the fact that the hotel did not have service staff in the afternoon
The facilities, exercise room, pool, etc. and the breakfasts. The hot tub jets didn't work.
Beds very comfortable, The breakfast was good more than adequate. The side door of the building did not lock at all. Would stay again.
It was quiet The pool was out of service.
The bed was comfortable, and the bathroom was large and well appointed. Also, while not in Boulder, it was a relatively quick trip to Boulder The bedroom was noisy. If we did not run the fan all night we were disturbed by what sounded like the constant emptying of huge ice trays... I have no idea what that really was. The breakfast was mediocre. The lounge was hard to enjoy b/c the TVs were constantly on. And the staff didn't know basic things, like whether they had cribs (they did), or how to get there. Lastly, not their fault, but google-maps indicated their address was way off, a mile to the east. And when we called to get instructions, that's when the staff's geographical ignorance came through.
I usually don't do reviews, but I noticed the staff during this stay. They all seem to genuinely enjoy their job and care for their guests. Great job.
Dog friendly, family friendly, great breakfast, and excellent staff. Pool was too cold to use. Paid for a 'mountain view' room on Kayak, but didn't receive one.
Clean, big room. Great breakfast.
Big property, nicely kept Walls thin. Neighbor's snoring awakened me two nights in a row. Staff rather lackadaizical. Housekeeping banging on door at 9 AN...totally ignored the DND sign. I won't go back here.
Very clean, friendly staff, spacious suite, excellent work space (desk). Adequate parking. Good breakfast choices. Our only issue was breakfast. There were good choices offered, but they were not available early enough to meet our needs. We headed out to hike early to beat the crowds. On the weekend breakfast begins at 7. We were able to grab coffee and a banana.
Large living areas and separate bedrooms. Too many kids and a little too old.
This guest did not leave comments about this hotel.
It's one of our favorite places to stay.
It was a large comfortable room.
Room and amenities and bfast. None
Size of room, kitchen. Friendly employees
This guest did not leave comments about this hotel.
when I arrived the front desk was very friendly but towards the last couple of nites...that changed. feeling like I was in the wrong hotel...like can we open the front door and carry your bags for you ?!!!! the change in friendliness from front desk.
Staff was very friendly and provided excellent customer service. Rooms were very clean and spacious.
when we came in the lobby the TV had some show that was about plastic surgery and it was showing the front side of females. told the counter person and she just said yea they show that sometimes on this show. Anyhow, I had booked 2 rooms and asked if we could get them close together she told us no. We get to are room and its not bad. So I call down to see if we could get an extra chair so to play cards at the table and the front desk was very rude. First she said my maintenance guy isn't here to do that then she said that they don't have 100 seats for everyone that wants to have a party. At that point I asked to speak to her sup. she said she didn't have one then hung up on me. About 5 min. later theres a very loud banging on are door. Scared the hell out of my wife. I go to the door and theres 2 chairs but nothing else no body at all. Then the other party for the 2nd room gets there and there is in fact a room next to us. So if you go to this place be sure not to ask for anything from the front desk.
We were there for a family event, and it was close to where we were going, and close to anything you needed including food or shopping. Pool was nice. Nothing comes to mind except we checked in at around 5pm local time, and our room still wasn't cleaned. This would have been an issue if we needed the room at that time, but we luckily did not, so we could wait for it to be done.
Staff was friendly and professional First nights room had obviously been smoked in. Next morning we were switched to different/better room with no hassle.
I had 3 pillows. that was awesome We had flying ants in the bathroom and a couple in the living section. We killed what we could but they kept coming back. It was creepy when they started to climb on our clothes and feet. There was a leak under the sink and while packing clothes on the bed a drip from above dropped on the bed. Kind of bad
We had a room with a broken door ( hard to shut and hard to open). Talked to the staff about it and they said "Oh yeah we know. " If you knew then why isn't it fixed?? On top of that they places us right in front of the lobby door. There was sooo many people being loud when they walked by. It was very annoying.
Pet friendly. Large room, easily set up pack n play and airline kennel. New flooring and furnishings. Breakfast was satisfying. Exterior looked older, but I think they are remodeling. Bathroom fan did not work.
The rooms were nice and clean. I was immediately met when I checked in, with the most awful clerk, with a terrible attitude to boot. She never once tried to help the situation get better when I was starting to get quite angry. Her bad attitude kept getting worse. I would appreciate friendly customer service, especially when I have paid to come stay at this hotel. And another thing was I got surprised by a $75 deposit on top of what I already paid for my one night stay. I also didn't get the room I had paid for bit by that point I no longer wanted to deal with their staff.
A clean room with a comfortable bed in a good location.
Cleaning lady was always able to get my room clean even if I left the hotel late in the morning. Breakfast was quite good. Key always worked. Minimal need for help from staff makes for a good stay. Excessive noise in halls after midnight in halls on Friday, Saturday & Sunday. Sounded like a frat party was going on. Did not figure out there were several movie channels in the 500 channel range until a couple of days went by. It would help a lot to get some sort of guide sheet. Mattress felt a bit hard and made it hard to sleep.
I liked the premises Even knowing my sister was going to be on the same room later on the same day, staff removed my belongings from the room and evidently they lost my beloved cap. When coming back from work I found out my luggage and things were on a room behind the lobby. I was on a hurry to catch my flight and didn't even bother to mention it to the attendant. Now I'm telling you