Recent Reviews
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10.0
Pros: Pickup and drop off was fast and easy. The Hyundai Sonata was clean and drove nice - actually got 42 MPG coming back through the mountains.
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8.0
Cons: Only one person was there to check us in and she was on th phone for 15 min before we got her attention . SKnox
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2.0
Hail in Denver
Cons: Denver was bombarded by a hail storm! Wasn't informed that my rental was cancelled until the morning I was suppose to pick up! Although there always seems to be plenty of vehicles at the airport, which are parked under cover. Not sure who these extra vehicles went to, but I wasn't one! Filed a despite to get my permit-paid money back!
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2.0
Agent cancelled my rental car on me less than 24 hours before trip
Cons: I booked my rental car ~1.5 months in advance of my trip (my husband and I were planning on driving down to visit my family in Texas). A Hertz agent called less than 24 hours in advance of my trip to inform me that there was no car available for me to rent and I "had better make other travel arrangements". I skimmed the internet and could not find another car rental for less than at least double the cost of the rental that was being cancelled on me. The agent offered no suggestions/help/compensation/anything at all, and even hung up the phone on me. I had to cancel the trip as a result, and will not be renting from Hertz in the future.
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10.0
Pros: The service at the Broomfield, CO location was great and the car met my needs at an excellent price.
Cons: No negatives!
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4.0
DOuble the Cost and a Broken Scraper
Pros: The CSR was friendly and apologized for the screw-up.
Cons: That the reservation was made in the wrong location ending up costing me twice what I expected; that the ice scraper in the car was broken so that I had to use a credit card to scrape the frost off the windows.
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10.0
Pros: Friendly and helpful staff. Fast and efficient service!
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10.0
Pros: Pickup and drop off was fast and easy. The Hyundai Sonata was clean and drove nice - actually got 42 MPG coming back through the mountains.
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10.0
Pros: The service at the Broomfield, CO location was great and the car met my needs at an excellent price.
Cons: No negatives!
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10.0
Pros: Friendly and helpful staff. Fast and efficient service!
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2.0
Hail in Denver
Cons: Denver was bombarded by a hail storm! Wasn't informed that my rental was cancelled until the morning I was suppose to pick up! Although there always seems to be plenty of vehicles at the airport, which are parked under cover. Not sure who these extra vehicles went to, but I wasn't one! Filed a despite to get my permit-paid money back!
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2.0
Agent cancelled my rental car on me less than 24 hours before trip
Cons: I booked my rental car ~1.5 months in advance of my trip (my husband and I were planning on driving down to visit my family in Texas). A Hertz agent called less than 24 hours in advance of my trip to inform me that there was no car available for me to rent and I "had better make other travel arrangements". I skimmed the internet and could not find another car rental for less than at least double the cost of the rental that was being cancelled on me. The agent offered no suggestions/help/compensation/anything at all, and even hung up the phone on me. I had to cancel the trip as a result, and will not be renting from Hertz in the future.
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4.0
DOuble the Cost and a Broken Scraper
Pros: The CSR was friendly and apologized for the screw-up.
Cons: That the reservation was made in the wrong location ending up costing me twice what I expected; that the ice scraper in the car was broken so that I had to use a credit card to scrape the frost off the windows.
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