Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
9.6
Awesome customer service!
Pros: We showed up a little past their closing times, but still accommodated us with an upgraded vehicle. Josh was an awesome help.
Cons: Times that the Broomfield office is open are not that great.
review from
-
7.6
Pros: Pick up service was good, fast and friendly.
Cons: We were supposed to have a 4 door scar and got a 3 door, which we did not like as we had two elderly people traveling with us and the car was sporty, so not a very good match for us. Also, no mentioned that they would be closed the day were dropping off so we would have to use the drop box.
review from
-
4.4
Enterprise was Awesome. Kayak was terrible.
Pros: Enterprise was excellent. Great service. Great car. No problems.
Cons: Be careful when you book your rental car. I thought I was booking at the airport, but Kayak showed me the numbers for booking down town Denver. Make sure your pickup/drop off is correct. Kayak told me it would cost $24 per day. It was actually $50 per day to rent from the airport.
review from
-
10.0
Free upgrade, courteous staff, fixed booking issue
Pros: I booked in the wrong city, which I discovered when I arrived to Enterprise. They ended up rebooking me at the airport, no questions asked and no fees, which made my day. The car was in good condition, and I received an upgrade for free.
review from
-
10.0
Pros: Great service. They even gave me the choice of a bigger car because they had no more compacts, and I loved it. Of course, for the same price I had made the reservation. Good overall service, fluent.
review from
-
8.4
Nicely done, Broomfield!
Pros: Great customer service from Broomfield employees. For an additional fee, I dropped off the fee at DIA - a great benefit. When I dropped off the car, attendant clarified charges - another example of great customer service. Charges were more than anticipated; at her suggestion, I phoned the Broomfield office and those charges were quickly re-calculated and email receipt sent to me.
Cons: Car was not so clean when I first rented it.
review from
-
7.6
Great experience! Will be booking here again next
Pros: The car we were suppose to get had a broken windshield and the employees did everything they could have on the busy July 4th weekend to get another car at the same price and we got lucky! The employees were super nice and kind and helped us with everything. They were all in good spirits and everything was fantastic!
Cons: Because we were supposed to pick up the rental car at 9, but had to wait even longer because our first choice had a broken windshield, when we got the alternative car, the cleaning could have been a bit better, it was decent! It was fine because we understood that the employees fast cleaned it so we could leave faster since we waited long. Other than that, keep up the great work! And thank you for caring about your customers :)
review from
-
2.0
Did not have my car
Pros: Nothing
Cons: I showed up and found out that they did not have a car for me. It looked like there were three or four other parties in the same boat. What a joke. How can a place that rents cars not have any cars to rent? Moreover, they never bothered to reach out to me after the fact to make up for it. Even though this location is very convenient, I am never renting here again.
review from
-
9.6
Awesome customer service!
Pros: We showed up a little past their closing times, but still accommodated us with an upgraded vehicle. Josh was an awesome help.
Cons: Times that the Broomfield office is open are not that great.
review from
-
10.0
Free upgrade, courteous staff, fixed booking issue
Pros: I booked in the wrong city, which I discovered when I arrived to Enterprise. They ended up rebooking me at the airport, no questions asked and no fees, which made my day. The car was in good condition, and I received an upgrade for free.
review from
-
10.0
Pros: Great service. They even gave me the choice of a bigger car because they had no more compacts, and I loved it. Of course, for the same price I had made the reservation. Good overall service, fluent.
review from
-
7.6
Pros: Pick up service was good, fast and friendly.
Cons: We were supposed to have a 4 door scar and got a 3 door, which we did not like as we had two elderly people traveling with us and the car was sporty, so not a very good match for us. Also, no mentioned that they would be closed the day were dropping off so we would have to use the drop box.
review from
-
8.4
Nicely done, Broomfield!
Pros: Great customer service from Broomfield employees. For an additional fee, I dropped off the fee at DIA - a great benefit. When I dropped off the car, attendant clarified charges - another example of great customer service. Charges were more than anticipated; at her suggestion, I phoned the Broomfield office and those charges were quickly re-calculated and email receipt sent to me.
Cons: Car was not so clean when I first rented it.
review from
-
7.6
Great experience! Will be booking here again next
Pros: The car we were suppose to get had a broken windshield and the employees did everything they could have on the busy July 4th weekend to get another car at the same price and we got lucky! The employees were super nice and kind and helped us with everything. They were all in good spirits and everything was fantastic!
Cons: Because we were supposed to pick up the rental car at 9, but had to wait even longer because our first choice had a broken windshield, when we got the alternative car, the cleaning could have been a bit better, it was decent! It was fine because we understood that the employees fast cleaned it so we could leave faster since we waited long. Other than that, keep up the great work! And thank you for caring about your customers :)
review from
-
4.4
Enterprise was Awesome. Kayak was terrible.
Pros: Enterprise was excellent. Great service. Great car. No problems.
Cons: Be careful when you book your rental car. I thought I was booking at the airport, but Kayak showed me the numbers for booking down town Denver. Make sure your pickup/drop off is correct. Kayak told me it would cost $24 per day. It was actually $50 per day to rent from the airport.
review from
-
2.0
Did not have my car
Pros: Nothing
Cons: I showed up and found out that they did not have a car for me. It looked like there were three or four other parties in the same boat. What a joke. How can a place that rents cars not have any cars to rent? Moreover, they never bothered to reach out to me after the fact to make up for it. Even though this location is very convenient, I am never renting here again.
review from
