Al Massa Hotel

The customer service team's discipline and communication skills are valued. In addition, the customers are graciously welcomed by the staff. Second, security effectiveness is taken into account. The environment creates a stunning view.

The cleanliness could require some work, especially on the bathroom's floors and surfaces.

The hotel offers free parking and valet parking, providing convenient options for guests with vehicles.

The room was quite big and clean, offering a comfortable space for a good night's sleep.

The hotel's high season is in June, offering a great time to experience the location and amenities.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Some guests noted that the lack of carpeting in the rooms made the floors uncomfortable to walk on without slippers. Consider bringing your own for added comfort.

Several guests reported issues with room cleanliness, including the presence of cockroaches. It's advisable to thoroughly check the room upon arrival and report any concerns to the staff immediately.

Some guests mentioned that the hotel can be noisy, especially if there are large groups of guests. Light sleepers may want to consider bringing earplugs or requesting a quieter room location.

Guests reported instances of amenities not being readily available, such as towels, kettles, and toiletries. It's advisable to confirm the availability of essential items upon check-in to avoid inconvenience.

The hotel may not accept credit cards for certain payments, so it's recommended to have cash on hand for any additional expenses or unexpected situations.

Some guests experienced issues with room facilities such as non-functional TVs, dirty fridges, and malfunctioning air conditioning. It's advisable to double-check the functionality of these amenities upon arrival.

A few guests mentioned unpleasant odors in the rooms. Consider bringing air fresheners or room deodorizers to ensure a more pleasant stay.

While the hotel may not offer breakfast, it's advisable to inquire about nearby dining options or plan for alternative breakfast arrangements in advance.

If any issues arise during your stay, it's recommended to communicate them to the hotel staff promptly. This proactive approach may lead to quicker resolutions and an improved overall experience.