Tesoro Los Cabos

10Wonderful

William, Apr 2021

Pros. Breakfast was great

8Very good

Anonymous, Nov 2020

Pros. Wonderful location, friendly staff, great breakfast with views. We enjoyed a day by the pool and walking the harbour. Beds were incredibly comfortable. The staff are doing a great job with COVID protocols - we appreciated that! Unfortunately, not all guests are as concerned or receptive to mask mandates and distancing. With that said, the resort has outdoor corridors and large open air spaces and has spaced out the pool area so the staff is doing everything possible to keep things safe - thank you!

Cons. Our room although at first glance was well presented, definitely needed a deep clean. A close look at the light switches was not super inspiring during COVID. Lots of hand washing! Unfortunately the location of our room was very, very loud with a local bar having a live performance at night. We understand it’s CABO and noise is to be expected but must have been the perfect storm of locations/noise channeling to that particular unit as we didn’t hear it the following night in a different suite.

8.5Very good

Victoria, Nov 2019

Pros. I called the hotel to see about free transportation. Anna Banana was AMAZING! She told us about a promotion they had. I loved the discounts (free shuttle round trip, $50USD credit towards food/drinks/spa, free breakfast buffet, discounted excursions, free drinks upon arrival) from the promotion: “1 hour VIP tour”, however, it was actually a timeshare they were trying to sell. Well worth it though.

Cons. When I booked the hotel, it said free breakfast was included, however, the hotel did not accept this for reasons I’m not sure. They told me to call the site I booked with. I spent 45mins-1hr on the phone with Kayak & Getaroom, whom I booked through and all they can do was give me 15% of what I paid for the stay back, which was less than what we spent on breakfast. That was very frustrating, embarrassing and disappointing.

5.1Fair

Anonymous, Mar 2019

Pros. Breakfast was good. Rooms are average

Cons. Reception service is extremely bad and they are not responsive. WiFi is limitedly free and is very slow. Swimming pool is very small and not great. The architecture is hotel is terrible. We had to walk at least 0.5 miles to go to breakfast. Change of rooms was difficult and the staff weren't very cooperative !!!

8.2Very good

Anonymous, Oct 2018

Pros. Staff was courteous and helpful. Facility was clean with nice architecture. Free breakfast buffet was fantastic.

Cons. Received conflicting information by front desk personnel on shuttle services to airport. I understood the hotel did not operate shuttle services however a third party did. Front desk personnel kept telling me there are no shuttle services however bell boys had all details including times for shuttle services. It was a bit frustrating to find this out. Anyway, I reserved my booking with a bell boy and made payment with him.

2Poor

Anonymous, Nov 2017

Cons. Terrible service. Place is dirty

8.8Very good

Anonymous, Feb 2017

Pros. location is good. the beds were comfy.

Cons. rooms really small. noisy,

9.1Wonderful

Anonymous, Jan 2017

Pros. The location on the marina is very good for boat activities, restaurants, and shopping. You can walk anywhere from this central location. The staff, accommodations and security are also very good.

Cons. Can be noisy at times.

5.7Fair

Anonymous, Jan 2017

Pros. The rooms were clean, other than the front desk the staff was friendly and helpful. location is nice for marina traffic and getting to inner city shopping as well as getting to beach. included breakfast buffet was nice although lacking a bit of daily variation.

Cons. Front desk refused to honor price of extra child per reservation. online said extra $10 per day, front desk wanted to charge $100 extra per day. front desk said if they had an email or call they would honor $10 charge. after an hour on the phone to get a supervisor to agree to talk to front desk, front desk refused to talk to them and refused to honor $10 charge offering instead $30 per day. the room they gave us then was behind/above the pool/bar kitchen. so 5am every morning we got to listen to staff prepping breakfast, pots, pans, conversations. fold out bed was wrapped in plastic and had no bedding. took 2 hours to get bedding after calling 3 times, not to mention the mattress itself, I've had waffles that were thicker than this and probably would have been more comfortable to sleep on. Tesoro rules prohibit external food/drink in rooms so we were not allowed to bring our groceries into rooms, even though we had a kitchenette and staff at elevators check suspicious bags before letting you up. also states that the fridge in room is for honor bar items ONLY - if you remove items from the fridge (beer/soda), even if you don't open them you will be charged. if you put other items in fridge you will be charged. will not be returning at any price.

7.4Good

Anonymous, Jan 2017

Pros. In the heart of the Marina, is both good as a lot of events/ activities close by but the flip side you'll be close to a army of folks trying to sell you stuff, trips & Time shares etc. Pool staff are good.

Cons. They use a wrist band system so be ready to wear that for the week. Had an issue with the magnetic keys were I had to get replacements pretty much every day!