Dining
Services and conveniences
Basics
Bathroom
General
Pool and spa
Accessibility and suitability
Health and safety
Family friendly
Outdoor
Things to do
Parking and transportation
Media and entertainment
Laundry
Bedroom
Fitness
Workspace
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the best features of the hotel?
Guests have praised the beautifully maintained gardens, the luxurious Al Massa 2, and the excellent food options available at the resort.
How is the cleanliness of the hotel?
While some guests have mentioned concerns about the cleanliness of the hotel, others have described it as a very pleasant and comfortable stay.
What can I expect from the hotel's customer service?
Guests have highlighted the amazing staff and the excellent service provided by the hotel, with particular praise for the reception staff and the concierge manager.
Is the hotel suitable for families?
The hotel offers a great stay for families, with a kids' club, child pool, and kids' outdoor play equipment available.
What are the dining options like at the hotel?
Guests have enjoyed the variety of restaurants available at the hotel, with high praise for the food quality and the incredible breakfast.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests recommended choosing a room with a pool or garden view for a more pleasant stay.
Consider Low Season Travel
August is mentioned as the low season, which could be a good time to visit for potentially lower rates and fewer crowds.
Explore Nearby Attractions
The hotel is located near various attractions such as City Stars, Al-Azhar Park, and Khan el-Khalili, making it convenient for sightseeing.
Request a Refurbished Room
Some guests noted that while some rooms are refurbished, others are old and in need of maintenance, so it may be beneficial to request a renovated room.
Be Mindful of Noise Levels
Several guests mentioned that the hotel can be noisy, especially during events or weddings, so light sleepers may want to prepare accordingly.
Check for Room Upgrades
Some guests were pleasantly surprised by room upgrades, so it might be worth inquiring about potential upgrades during the booking process.
Take Advantage of On-Site Facilities
The hotel offers a range of facilities, including a spa, fitness center, bowling, and a pool table, providing ample opportunities for relaxation and entertainment.
Consider Transportation Options
While the hotel offers an airport shuttle and valet parking, guests noted that taxi services may not be readily available, so it's advisable to plan transportation in advance.
Communicate Room Preferences
Guests recommended clear communication with the staff regarding room preferences, as some experienced issues with room cleanliness, views, and maintenance.
Be Cautious with Service Expectations
While some guests praised the staff and service, others expressed dissatisfaction, so it may be helpful to manage expectations regarding service quality.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:30 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
November | April | $107 | $119 |
Cheapest month to stay with an average 12% drop in price. | Most expensive month to stay with an average 39% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.0 | 4.8 mi | Cairo | 6.9 mi |