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Room design - excellent layout for working and comfort
The evening meal at the in house restaurant and the comfort of the bed. The room rate did not reflect the standard of the room. The rate was commensurate with a well appointed multi room suite, possible even 4.5 star when in fact the room was no better than any accommodation better than 50-60% cheaper in price probably 3 star. The mantra of this particular hotel appeared to be charge the guest for everything yet the room rate possibly should have been inclusive of a bit more, I mean I was being charged $470/night for the priviledge of sleeping and nothing more.
Easy access to shops and restaurants, did not have to use the car could access everything on foot. The $15 parking fee per day and we had dinner at the Casino restaurant and became ill from the steak I ordered.
Visit relatives and do shopping.
Good location. Very large room. Only one comfortable seat in a very large room. The 2nd person needs to stay in bed for a comfortable seat. Poor bathroom not in accordance with a 4* hotel. No separate shower.
the proximity to the canberra city walk and nightlife having to pay $15 per day for parking
Leaving Overpriced and poor service
The staff were very nice. The hotel was very clean and is located in very close to Canberra's central 'Civic' area. There was some smoking in a neighbouring room, but putting the air-con on gave us clean air. The hotel must be getting a bit old, as some of the surfaces and bathroom areas are cracked.
The helpfulness of the staff -particularly when responding to the unexpected ( a fire alarm on Friday night) My room needs minor repairs - lights,television. It is also not fully sound proofed against the noise of the lifts.
Wonderful views, comfortable and easy access to city centre Slow getting anything sorted out. Drainage system unsatisfactory
Comfortable bed and bedding, interesting views to the east, good tv, good lift service, basement parking.
Comfortable room; good bed; reasonably good outlook/view; good value. Bathroom was Ok but getting dated. Afternoon sun quickly heats up the west-facing rooms. Needs double-glazing.
Seriously old place... Tiles in bathroom broken, paint chipped, furniture broken from the 60
It was handy to everything, the room was clean and compact and the view from the wondow was amazing. The price was competitive and the service was friendly and efficient. I found the room very hot and couldn't seem to adjust the air conditoning.
It was friendly and helpful - location was great - parking external was very close - the bar next to the reception was very welcoming and the staff very friendly and helpful - room was very clean and rest ful - would have taken room service instead of restaurant - did not like the set menu and the set price - next will take room service - cheaper and if you want to choose what to eat and if only want one meal - for the cost in the restaurant not good value - The tv broke down during my stay took nearly three hours for tech to arrive - and the security card did not work - so could not get into my room and had to take all my luggage back to reception for another card - under ground car park was took few parkes and very difficult even in a small car - decided to risk parking across the road - the bed in the room gave me a bit of a start when I sat on the bed it moved. - but over all no real complaints - these are just little annoyances -
Close to Floriade & Civic. Good views to Mt Ainslie. Clean & comfortable.
staff were very helpful and efficient, bed was comfortable sink in the bathroom had taps in odd position and water got everywhere
We loved the trendy decor in the entrance area and quietness of horel room. We gave the hotel 5start rating and we have stayed at most other 4 or 5 star hotels in Canberra because we visit every 6 weeks. The carpet in the rooms was super trendy but not good on the eyes. Wish it was not quite so zig zag.
the layout and style of the room staff advised me that no food was available anymore .... however we rang the day before to check till what time the restaurant was open ... they said till 10 pm ... and I was there 9pm ....
Great design mixing old and new. loved the staff and their approach. Excellent bathroom. Comfortable. Like not complain unless really bad and nothing was bad at all.
Reception staff where helpful with locating offices I had to visit using Google Maps etc The room was cold on first entry and took some time to heat up
blackout curtain were good. great interior design
Our room was amazing and the staff were very friendly and helpful. I would definately recommend it
was awesome staying there....The receptionist was nice...cant rememberher name tho....lost a pink camera. called back but the staff havent gotten back to me...
Recommend Urban Food for breakfast just round the corner - big serves and great coffee. The suite bath was great to relax in after a full day. Parlour Wine Room great food and beverages and attentive service.
Loved the decor, loved the service, loved the fact they didn't hesitate to discount our room rate when we complained that we specifically booked a room with a bath in it but couldn't take a bath as the tap was broken. We will be returning to Canberra just so we can stay in the hotel again!!!
Elegant comfort, good location Buffet breakfast was very average, bar was crowded in the evening, also did not do mixed drinks.
The location was convenient and the staff were friendly and helpful. The restaurant could benefit from upgrading the menu; though prices were high and quality rather poor. The additional fee for parking was not appreciated!!!!
Able to order room service breakfast late at night The rate charged ($350) was ridiculously high for the standard of the room, and the hotel smelt bad
Having booked the two bedroom apartment - aided in privacy and personal space when travelling with an elderly mother-in-law. We also appreciated the location - central to ANU (we were visiting our son), shops, resurants etc. I cannot think of anything that I disliked - only would have liked to stay longer!!
we could walk to eating venues
Location is good, easy walk to City Centre restaurants. Rooms, including bathroom, very basic. Bed and furniture are cheap goods. They also have expensive charge to park under hotel in very narrow spots.
Reception were pleasant and helpful and staff were courteous Lack of storage space
Sleeping, ease of access, very personable staff. Price (mediocre quality at relatively high cost). For this price I was expecting a much higher quality hotel.
Very convenient location to the centre of Canberra The shared parking facility menat we had nowhere to park the car as the car park was full of casual parkers at the adjacent restaurants and night clubs. We had to walk from a long way away late at night.
Location. Cleanliness. Poor facilities at breakfast. Coffee machine was constantly running out of supplies(milk & coffee) and wasn't fixed. Couldn't get a coffee with milk from the machine. Requested cappuccino from bar and after a long wait finally received one - which would have been an additional cost but they waived the fee. Steak was grossly overdone at dinner (requested M/R) and was sent back.
Wonderful room & great location. Room service, ordered breakfast the night before and had to request twice where our breastfast was the following morning.
Relaxing comfortable and enjoyable
Location and ease of getting around Canberra from it,also light airy room.I quite liked the basin being separate to bathroom. I was not impressed with the house keeping staff knocking on our door at 9am to find out what time we would be checking out,especially when we had an 11am checkout.When I mentioned this at reception the gentleman suggested it was a bit early for a Sunday but I don't care what day it is . I have never experienced this anywhere else
Value for money, staff were friendly and hospitable and facilities exceeded expectations.
Central Canberra location. Interstate bus terminal under the hotel. Convenient to public transport to most areas of the Capital Would be handy to have a coffee shop in the hotel
Location, close to attractions
Very clean modern room. Friendly staff. Will stay again.
Excellent staff and service Excellent facilities Good food and wine selection Separate basin and vanity from bathroom in order to double as a pseudo kitchen not overly practical Food and beverages a bit pricey I.e $8.00 for 600ml of water which brand could be bought from supermarket for under a dollar?
A location. Awful it was. The breakfast for a value was a waist of time and money. Crowdy, and no food at all. One towel was provided though 2 of us was in the hotel. I called a guest service they promised to deliver another one but failed to. I was suprised that a toilet could be devided in 2 parts. One - the toilet itself and a shower are separated from the bedroom and another part is with the room. Never again Novotel
Convenience to local resaurants and public transportation; some rooms (on West Row) are nicely appointed and on less noisy side of hotel. Garbage trucks at 5:30am are not enticing.
we loved the size of the apartment and the washingmachine and dryer facilities, being there for 3 days it was nice to have separate rooms for tv and sleeping the very loud music from downstairs pub in the evening until very very late caused no sleep for my husband, but thats not your fault, perhaps double glazing might help that though
Location. Discovered late Saturday evening that my room hadn't been serviced that day. Very annoying. Reception staff most helpful in trying to remedy things the next day. But the Sunday service looked a bit ad hoc.
It was very convenient to go and see Floriade The bed was like a brick and i didnt sleep well at all
Convenience and style of unit / building State of the Bathroom plumbing
The hotel staff are friendly and efficient. The location can't be better, right at the city centre besides the coach terminal, with shops and taxi stand within walking distance.
Staff were very courteous and helpful, location is great and room had all required amenities.
Good location,walking distance to shopping and resturants, Plenty of things to do in Canberra There was a bit of street noise most of the night, but I expected it not a huge problem.
Central location/decor/friendly and helpful staff
Convenience, comfort, central, quality, cost, Nothing stands out
The fact that it was so quiet during the evening/night, one could have been in the countryside rather than a Capital city.
Convenient location to anu which we were visiting for its open day. It was spotlessly clean and adequate for a one night stay. The central heating was very high so it was extremely warm overnight.
Fully self contained comfortable 2 bedroom unit. It was very convenient for the family.
Easy to find well laid out apartment close to centre good car parking i would stay again
The convenience to convention centre was good . Lack of blinds as sun streamed in and it was very hot and too light in a.m.
view looking out over the lake & 'Capital Hill' stunning.
The view from the room was excellent & as we had visitors from overseas with us, they were very impressed. The only fault I could attribute to our stay there was the noise from traffic but I do realise that this is unavoidable and i would certainly stay there again. As above.
Modern, affordable and comfortable city appartment. The property is well situated with all of the necessary conveniences and supported by very helpfull staff. We will stay there again!
The swimming pool Balconies unsafe for small children especially with furniture on them.Dated decor and furniture.