Rooms available at Krystal Grand Punta Cancun
Reviews of Krystal Grand Punta Cancun
|"The staff all very nice"||(in 50 reviews)|
|""Great deal, had a great time!""||(in 10 reviews)|
|"Great location and very friendly staff."||(in 79 reviews)|
|"However the service was awful."||(in 12 reviews)|
|"We will never visit this hotel."||(in 21 reviews)|
|"Didn’t put our two rooms together."||(in 19 reviews)|
Time of year
Show reviews that mention
|beach location||in 174 reviews|
|room was clean||in 112 reviews|
|ocean view||in 109 reviews|
|staff all very nice||in 104 reviews|
|hotel is very good||in 89 reviews|
|pool were great||in 55 reviews|
|good food||in 53 reviews|
|every time||in 44 reviews|
|great service||in 40 reviews|
|bar on the beach||in 30 reviews|
|restaurant open||in 22 reviews|
|altitude||in 19 reviews|
|got a free upgrade||in 10 reviews|
|definitely book||in 4 reviews|
|main building||in 4 reviews|
|coco bongo||in 3 reviews|
|extra charge||in 3 reviews|
|zona hotelera||in 3 reviews|
Great staff Altitude tower is great Grand tower is 3 stars
Upgrade the grand tower
I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad. We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm. we had to call the manager and after arguing with us they started to bring us food. The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Good location, but parts of hotel are getting noticeably worn.
Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.
About Krystal Grand Punta Cancun
Reflect Krystal Grand Cancun offers an all-inclusive family-friendly getaway. The resort has many accommodations to keep every family member happy and entertained.
Reflect Krystal Grand Cancun is located just 25 minutes from Cancun International Airport and is near the hustle and bustle of downtown Cancun. If guests are looking to do a little shopping or visit some authentic local restaurants, they're within a short drive of many options. Guests who want to stick around the resort property can sit back and relax by the pool or beach with a drink in their hand or join one of the many outdoor activities on offer. There's a wide variety of activities that guests can get involved in, from yoga to wine tasting to Mayan astronomy classes.
The hotel boasts 395 rooms with many different rooming options. Guests can choose anything from a Deluxe Room to an Altitude Suit. Each room or suite has a view of either the beautiful resort or the endless ocean. All rooms and suites have a private balcony or terrace, along with King-size or Double/Queen beds. Guest can also enjoy a turndown service every evening, 24-hour concierge and room service, along with a mini bar that's freshened daily.
With the all-inclusive package at Reflect Krystal Grand Cancun, guests have access to limitless gourmet a la carté dining options, unlimited international top-shelf spirits, and non-alcoholic beverages. Guest also have access to the fully-equipped fitness center and oceanfront bars.
Reflect Krystal Grand Cancun also offers an Explorer’s Club for guests with kids ages 3 to 12 years. They offer supervised activities and programs daily to give parents a break while keeping their children safe and entertained.
based on 1,493 reviews
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