Only one elevator worked the entire time we stayed there out of 4 elevators, took about 20 mins or more each time we wanted to go in and out. Run down and out of date room / decor and furniture. It felt like a hourly motel off highway.
4 stars
Krystal Grand Punta Cancun
Blvd. Kukulcan km 8.5, Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 891 5555Photos of Krystal Grand Punta Cancun
Overview
Reflect Krystal Grand Cancun offers an all-inclusive family-friendly getaway. The resort has many accommodations to keep every family member happy and entertained.
Reflect Krystal Grand Cancun is located just 25 minutes from Cancun International Airport and is near the hustle and bustle of downtown Cancun. If guests are looking to do a little shopping or visit some authentic local restaurants, they're within a short drive of many options. Guests who want to stick around the resort property can sit back and relax by the pool or beach with a drink in their hand or join one of the many outdoor activities on offer. There's a wide variety of activities that guests can get involved in, from yoga to wine tasting to Mayan astronomy classes.
The hotel boasts 395 rooms with many different rooming options. Guests can choose anything from a Deluxe Room to an Altitude Suit. Each room or suite has a view of either the beautiful resort or the endless ocean. All rooms and suites have a private balcony or terrace, along with King-size or Double/Queen beds. Guest can also enjoy a turndown service every evening, 24-hour concierge and room service, along with a mini bar that's freshened daily.
With the all-inclusive package at Reflect Krystal Grand Cancun, guests have access to limitless gourmet a la carté dining options, unlimited international top-shelf spirits, and non-alcoholic beverages. Guest also have access to the fully-equipped fitness center and oceanfront bars.
Reflect Krystal Grand Cancun also offers an Explorer’s Club for guests with kids ages 3 to 12 years. They offer supervised activities and programs daily to give parents a break while keeping their children safe and entertained.
Latest deals for Krystal Grand Punta Cancun
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Krystal Grand Punta Cancun
- Snorkeling
- Outdoor pool
- Beachfront
- Spa and wellness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
General
- Executive lounge access
- Family rooms
- Storage available
- Quiet street view
- Beachfront
- Sea view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Tile/marble floor
- City view
Things to do
- Gift shop
- Board games/puzzles
- Game room
- Golf
- Scuba diving
- Diving
- Snorkeling
- Evening entertainment
- Cooking classes
- Beauty salon
- Pool table
- Water sport facilities (on site)
- Windsurfing
Pool and spa
- Heated pool
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Spa bath
- Toilet
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Trash cans
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Coffee machine
- Dining table
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Playground
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Parking and transportation
- Free parking
- Private parking
- Airport shuttle
- Valet parking
Accessibility and suitability
- No smoking
- Designated smoking area
- Increased accessibility
- Elevator
Outdoor
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Sofa bed
- Wardrobe or closet
Workspace
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Aerobics
Reviews of Krystal Grand Punta Cancun
6.9
Okay
2010 verified ratings
Wonderful
792
Very good
331
Good
308
Okay
133
Fair
139
Mediocre
99
Poor
208
Summary of reviews
Guests say
Guests appreciated the hotel's great location, cleanliness, and friendly staff, particularly at the beach bar. However, many reviews highlighted significant issues with the service, including slow responses, rude staff interactions, and problems with room bookings and amenities. Overall, while the hotel has potential, improvements in service quality are necessary to enhance guest experiences.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
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Score by provider
7 out of 10
647 reviews
6.2 out of 10
1 review
7.8 out of 10
1 review
7.3 out of 10
7 reviews
All reviews
Pros (+) Great staff Altitude tower is great Grand tower is 3 stars
Cons (-) Upgrade the grand tower
Pros (+) I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad. We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm. we had to call the manager and after arguing with us they started to bring us food. The breakfast place and the resta...
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Pros (+) Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Pros (+) To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Cons (-) The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
Pros (+) A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options like at Reflect Krystal Grand Cancun?
Reflect Krystal Grand Cancun offers limitless gourmet a la carte dining options as part of the all-inclusive package, along with unlimited international top-shelf spirits and non-alcoholic beverages.
What can guests expect from the room service at Reflect Krystal Grand Cancun?
Guests can expect amazing room service at Reflect Krystal Grand Cancun, as mentioned in multiple reviews, ensuring a delightful experience during their stay.
How is the cleanliness and maintenance of the property at Reflect Krystal Grand Cancun?
Reflect Krystal Grand Cancun is praised for its immaculate and beautiful property, including pools, beach, and overall facilities, providing a clean and well-maintained environment for guests.
What activities are available for kids at Reflect Krystal Grand Cancun?
Reflect Krystal Grand Cancun offers an Explorer’s Club for kids ages 3 to 12 years, providing supervised activities and programs daily to keep children safe and entertained, allowing parents to relax.
When is the best time to visit Reflect Krystal Grand Cancun?
The low season at Reflect Krystal Grand Cancun is in August, while the high season is in November, offering guests the opportunity to plan their visit based on their preferences and the hotel's seasonal dynamics.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or ocean comes highly recommended.
Explore Nearby Attractions
The hotel is conveniently located near various attractions such as Delphinus Punta Cancún, Forum Beach, and Playa Caracol, providing ample opportunities for exploration and entertainment.
Consider the All-Inclusive Package
Guests appreciated the all-inclusive package, which offers limitless gourmet dining options and unlimited international top-shelf spirits. It's a convenient and cost-effective choice for many visitors.
Family-Friendly Features
The hotel offers an Explorer’s Club for kids aged 3 to 12, providing supervised activities and programs, allowing parents to relax while ensuring their children are entertained and safe.
Be Mindful of Room Selection
Some guests reported issues with room discrepancies, so it's advisable to double-check room details and amenities before making a reservation to ensure a comfortable stay.
Check for Special Services
The hotel provides a range of services, including 24-hour concierge and room service, along with a turndown service every evening, enhancing the overall guest experience.
Plan for Peak Seasons
Consider visiting during the low season in August or the high season in November to potentially avoid crowds and make the most of the hotel's amenities and nearby attractions.
Be Aware of Reservation Challenges
Some guests faced difficulties making reservations for dining, so it's advisable to plan and book dining options in advance to avoid inconvenience during the stay.
Take Advantage of On-Site Activities
The hotel offers a wide variety of activities, from yoga to wine tasting to Mayan astronomy classes, providing guests with diverse options for relaxation and entertainment.
Consider Transportation Options
The hotel is located just 25 minutes from Cancun International Airport and offers airport shuttle services, making travel to and from the hotel convenient for guests.
Location
Blvd. Kukulcan km 8.5, Zona Hotelera, 77500 Cancún, Quintana Roo
What's nearby
- Cancun Convention Center0.3 mi
- CoCo Bongo Cancun0.3 mi
- Hard Rock Cafe Cancun0.3 mi
- Cancun Golf Club at Pok Ta Pok1.2 mi
- La Isla Shopping Mall2.2 mi
- Kukulcan Plaza2.7 mi
- Spa at The Royal Sands2.9 mi
- Puerto Cancun4.5 mi
- Iberostar Cancun Peninsula Convention Centre5.2 mi
- Puerto Juarez5.3 mi
- Gran Puerto5.4 mi
- Iberostar Golf Club Cancun5.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Krystal Grand Punta Cancun
Low season | August |
|---|---|
High season | May |
Average price (weeknight) | $401 |
Average price (weekend night) | $260 |
When to book a room at Krystal Grand Punta Cancun
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Krystal Grand Punta Cancun
FAQs when booking at Krystal Grand Punta Cancun
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See most recommended stays in CancúnGood to know
Value for money | 6.8 |
|---|---|
Distance to city center | 5.7 mi |
Nearest Airport | Cancun |
Distance to airport | 11.0 mi |