Overview

Krystal Grand Punta Cancun
Top City Hotel

Blvd Kukulkan Km 8.5, 77500 Cancun, QR, Mexico
+52 998 891 5555

$164+

Overall guest ratings

8.0/10 Good
Based on 2,861 reviews

Review highlights

  • 9.5
  • 7.7
  • 7.2
  • 5.5

Good to know

  • Great view
  • Good restaurants & bars in the area
  • Great shopping

Nearby

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    About

    Located on Punta Cancun and offering views of the Caribbean and a new and extensive white-sand beach, this resort is within walking distance of shopping and nightlife.

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    Expedia

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Airport shuttle
    • ATM on-site
    • Babysitting or child care
    • Business center
    • Car rental
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for Disabled Guests
    • Childrens programs
    • Laundry facilities
    • Child pool
    • Coffee shop
    • Pets not allowed
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    8.0 Good
    Based on 2,861 reviews
    • 9.5 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      7.0 "Great parking, according to 70%."
    • 7.7 "Good breakfast."
    • 7.2 "Good service."
      8.0 "80% found the staff to be very friendly."
      7.3 "73% found the restaurant service to be one of the best."
      7.4 "Lovely pool/beach service, according to 74%."
      10.0 "100% said the concierge service was amazing."
      8.8 "Lovely bar service, according to 88%."
      7.1 "Excellent childcare, thought 71%."
    • 6.6 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
      6.5 "Cleanliness of the bathroom was average, said 65%."
      6.9 "Only 69% thought the pool was clean."
    • 5.8 "Bar is ok."
      5.8 "Alcoholic drinks were not bad, according to 58%."
      5.0 "Only 50% were satisfied with the beverage prices."
    • 5.5 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      6.1 "Only 61% said rooms were big enough."
      5.8 "Only 58% found the balcony ok."
      6.5 "Cleanliness of the bathroom was average, said 65%."
      5.0 "50% thought the bathroom was big enough."
    • 4.3 "Not very comfortable."
      4.2 "58% thought it was too noisy."
      4.3 "57% didn't like the uncomfortable beds."
      2.0 "Air conditioning was criticized by 80%."
    • 3.1 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
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    Overall Rating

    8.1 Excellent
    Based on 1,802 reviews
    • 9.2 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      9.8 "98% appreciated the closeness to the beach."
    • 7.9 "Good breakfast."
    • 7.3 "Good service."
      7.7 "77% found the staff to be very friendly."
    • 6.7 "Average value."
      6.7 "Breakfast prices were ok, according to 67%."
      5.0 "The price was ok for 50%."
    • 6.6 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
      6.1 "Cleanliness of the bathroom was average, said 61%."
    • 5.8 "Bar is ok."
    • 5.6 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      6.5 "Only 65% said rooms were big enough."
      6.1 "Cleanliness of the bathroom was average, said 61%."
      5.8 "Only 58% found the balcony ok."
    • 5.3 "Vibe was decent."
      6.4 "64% thought the atmosphere was somewhat friendly."
    • 5.0 "Average comfort."
      4.4 "56% thought it was too noisy."
      4.8 "52% didn't like the uncomfortable beds."
    • 3.4 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
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    Overall Rating

    8.0 Good
    Based on 772 reviews
    • 9.3 "Terrific location."
      9.2 "92% appreciated the closeness to the beach."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 9.1 "Wonderful beach."
      8.0 "80% appreciated the clean beach."
    • 7.9 "Good breakfast."
    • 7.7 "Good service."
      8.0 "80% found the staff to be very friendly."
    • 6.7 "Pool is mediocre."
    • 6.6 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 5.1 "Rooms are ok."
      6.2 "Only 62% said rooms were big enough."
      6.3 "Only 63% said rooms were clean enough."
    • 4.5 "Not very comfortable."
      4.8 "52% didn't like the uncomfortable beds."
    • 2.8 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Overall Rating

    7.6 Good
    Based on 286 reviews
    • 9.4 "Terrific location."
    • 6.8 "Service is ok."
      5.4 "54% said the reception staff was ok."
      6.5 "Only 65% thought the service was professional."
    • 6.5 "Average value."
    • 6.4 "Average amenities."
      6.2 "62% thought the building was acceptable."
    • 4.8 "Rooms are not good."
      1.1 "89% thought they were poorly maintained."
      2.1 "79% complained about the bathroom."
    • 3.8 "Not very comfortable."
    • 2.6 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Great view"
    "Good restaurants & bars in the area"
    "Great shopping"
    data provided by TrustYou

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    Photos

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