Guest reviews
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Overall Rating
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9.3 "Terrific location."9.8 "98%
enjoyed the restaurants & bars nearby ." 9.9 "99%liked the proximity to shopping ." 9.7 "97%appreciated the closeness to the beach ." 10.0 "City centre within easy reach , said 100%." 8.5 "85%liked the proximity to sightseeing ." 9.0 "Near to public transport , according to 90%." -
9.2 "Wonderful beach."10.0 "
Beach sports facilities are great , according to 100%." -
8.1 "Breakfast is good."7.6 "76% were
happy with the price of the breakfast ." -
7.4 "Good service."8.1 "81% found the
staff to be very friendly ." 7.2 "72% found therestaurant service to be one of the best ." 8.0 "80% said therecreation staff was great ." 8.1 "81% werehappy with the room service ." 7.0 "70% werehappy with the shuttle service ." -
6.4 "Average cleanliness."5.8 "Only 58% said
rooms were clean enough ." -
5.8 "Rooms are ok."5.8 "Only 58% said
rooms were clean enough ." 5.2 "Beds were acceptable for 52%." 6.0 "Only 60% saidrooms were big enough ." -
4.9 "Bar is not good."
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4.9 "Not very comfortable."4.4 "56% thought it was
too noisy ." 3.2 "Air conditioning was criticized by 68%." 3.7 "63%criticized the small bathroom ." -
3.6 "Internet is poor."3.1 "69% said the
wifi quality was bad ."
Overall Rating
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9.4 "Terrific location."9.8 "98%
enjoyed the restaurants & bars nearby ." 9.9 "99%liked the proximity to shopping ." 9.7 "97%appreciated the closeness to the beach ." -
8.2 "Breakfast is good."7.4 "74% were
happy with the price of the breakfast ." -
7.7 "Good service."8.2 "82% found the
staff to be very friendly ." -
6.6 "Average value."
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6.5 "Rooms are ok."6.1 "Only 61% said
rooms were big enough ." 5.7 "Beds were acceptable for 57%." 6.0 "Only 60% saidrooms were clean enough ." -
4.9 "Bar is not good."
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3.8 "Internet is poor."3.4 "66% said the
wifi quality was bad ."
Overall Rating
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9.3 "Terrific location."9.8 "98%
enjoyed the restaurants & bars nearby ." 9.3 "93%appreciated the closeness to the beach ." 9.9 "99%liked the proximity to shopping ." -
9.0 "Wonderful beach."
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8.2 "Breakfast is good."
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7.8 "Good service."8.2 "82% found the
staff to be very friendly ." -
6.5 "Pool is mediocre."
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6.2 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
5.2 "Rooms are ok."6.1 "Only 61% said
rooms were big enough ." 5.4 "Beds were acceptable for 54%." 5.7 "Only 57% saidrooms were clean enough ." -
4.8 "Not very comfortable."4.0 "60% thought it was
too noisy ." -
3.3 "Internet is poor."
Overall Rating
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9.1 "Terrific location."
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6.9 "Service is ok."5.9 "Only 59% thought the
service was professional ." -
6.8 "Average amenities."6.5 "65% thought the
building was acceptable ." -
6.6 "Food is average."
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6.3 "Average value."
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5.3 "Rooms are ok."
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4.7 "Not very comfortable."4.3 "57% thought it was
too noisy ." -
3.1 "Disappointing internet connection."2.7 "73% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes! The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
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10.0review from
A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.
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10.0review from
The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
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4.8review from
The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants. We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
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7.3review from
The beach The wait time in the reception ... And you can feel the sun inside of the lobby
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10.0review from
The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice Open air clubs full of partners and loud thumping music could be heard in the room at night
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7.7review from
Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.
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4.0review from
Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
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8.0review from
The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable. It was all most enjoyable and relaxing.
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5.7review from
The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below. I booked a Regency Club level room expecting something for my money. I got nothing. Everything at the hotel is charged for and I felt like an Economy class passenger paying luxury, first class prices. I was charged for everything from Internet to towels at the pool. This was a horrible, second class service from a first class (supposedly) hotel. I will never again stay at any Hyatt and I am a very, very frequent flyer and traveler.
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3.7review from
The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also. Very ineficient stuff to the front desk,i had to change 3 times the room till I had to pay extra for a ocean view room cause the most of the standard rooms are on the front of the hotel and they are very noisy(to close to the air conditioning big,big machine).to much umidity and shits smell
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3.4review from
The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary This hotel is a 3* hotel maximum that is sold as a cheap 5* hotel. It has small rooms and bathrooms (building from the 70-s), very low ceilings, unpleasant smell from the bathroom and from the airconditioning, holes in linen. The baby cot that was given to us looked as if it was eaten by dogs - terrible. If you expect Hayatt 5* luxury - do not stay here.
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10.0review from
To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes! The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
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10.0review from
A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.
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10.0review from
The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
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10.0review from
The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice Open air clubs full of partners and loud thumping music could be heard in the room at night
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8.0review from
The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable. It was all most enjoyable and relaxing.
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4.8review from
The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants. We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
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4.0review from
Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
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5.7review from
The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below. I booked a Regency Club level room expecting something for my money. I got nothing. Everything at the hotel is charged for and I felt like an Economy class passenger paying luxury, first class prices. I was charged for everything from Internet to towels at the pool. This was a horrible, second class service from a first class (supposedly) hotel. I will never again stay at any Hyatt and I am a very, very frequent flyer and traveler.
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3.7review from
The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also. Very ineficient stuff to the front desk,i had to change 3 times the room till I had to pay extra for a ocean view room cause the most of the standard rooms are on the front of the hotel and they are very noisy(to close to the air conditioning big,big machine).to much umidity and shits smell
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3.4review from
The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary This hotel is a 3* hotel maximum that is sold as a cheap 5* hotel. It has small rooms and bathrooms (building from the 70-s), very low ceilings, unpleasant smell from the bathroom and from the airconditioning, holes in linen. The baby cot that was given to us looked as if it was eaten by dogs - terrible. If you expect Hayatt 5* luxury - do not stay here.
