Moon Palace Nizuc

The property is great for families, with a chiller vibe than Sunrise. The Nizuc pool with slide is a big hit with kids. Entertainment and activities are great, including daily morning Yoga and Senzai yoga experience, as well as massages at Awe Spa. The water park at the Grand is fun, and the Wired Lounge at the Grand is a hit with kids. The kids' club and complimentary breakfast are also great for families.

The food is good but inconsistent, with some mediocre and some good options. The Grand buffet is much better than at Nizuc, and the Habibi Lebanese restaurant at the Grand is very good. However, some restaurants like Los Caporales and the Indian cuisine at Manglar were disappointing. Desserts were very good at all restaurants.

The hotel offers a variety of amenities to keep guests busy, including a fitness center, tennis, eco-tourism, golf, evening entertainment, and water sports facilities. Additionally, there are options for special diet menus, room service, and a tour desk available.

The deluxe 2 bedroom suite is amazing for families, with clean and comfortable beds. The hotel also offers non-feather pillows, hypoallergenic options, and increased accessibility for guests.

Some guests have expressed concerns about the inconsistency of the food, difficulty in getting into the a la carte restaurants, and the quality of the sea water for swimming. Additionally, there have been mentions of challenges with restaurant reservations and activities timing.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Low season in September was highlighted as a great time to visit, offering discounted room rates and fewer crowds.

Guests advised to be cautious of the time share sales pitch and recommended avoiding it to fully enjoy the holiday experience.

Take advantage of the hotel's proximity to attractions like Wet'n Wild Cancún, El Rey Ruins, and Playa Delfines, which are within a few miles of the hotel.

Some guests experienced issues with room amenities such as missing cables for electronic devices, so it's advisable to check the functionality of all amenities upon arrival.

To avoid long wait times for restaurant reservations, consider dining during off-peak hours or making reservations well in advance.

The availability of golf carts for transportation between the properties was praised by guests, making it convenient to move around the expansive resort.

Some guests mentioned that the hotel can get crowded even during low season, so it's helpful to be prepared for potential crowds.

Families with children appreciated the kids' club and activities, providing a fun and safe environment for younger guests.

While the hotel offers a private beach, some guests found the quality of the sea water less suitable for swimming, so it's advisable to manage expectations regarding beach activities.