Smart Cancun By Oasis

Best Grounds

Cons: Staff are very slow, nobody answer phone. Breakfast venue is far away near the swimming pool, if it rains, you get all wet for the breakfast. We experienced to wait for the restaurant to unlock the ...

Pros: Swimming pool

Cons: The service was horrible. Air condition did not work the second night, phone did not work in our room, smoke detector was out of battery (Always making a beep) and I had to ask them 4 times to change ...

Never heard such a hotel policy!

Pros: The hotel is located in downtown - close to everything.

Cons: My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anything. I walked to a nearby restaurant and got the food. I travel all over the world on a regular basis and never heard such policy in a any hotel!