Pros (+) The pool was nice and the gym
Cons (-) The breakfast awful!!!! Only the orange juice was good
4 stars
Smart Cancun the Urban Oasis
Photos of Smart Cancun the Urban Oasis
Overview
Located in Cancun, Smart Cancun by Oasis is within easy reach of Gran Puerto and Hard Rock Cafe Cancun. It provides a gym, as well as a sauna, a kids club and an outdoor pool.
The hotel features a concierge, a currency exchange and a 24-hour reception. The in-house spa and wellness center provides a variety of facial and body treatments.
Smart Cancun by Oasis has 179 rooms that are fitted with all the essentials to ensure a comfortable stay.
The hotel's restaurant is available for breakfast, providing guests with an easy dining experience not far from their room. For guests who wish to relax with a beverage of an evening, the on-site bar provides the perfect spot. A variety of dining options are also found in close proximity to the property.
Smart Cancun by Oasis is within walking distance of Cancun Bus Station, connecting guests with the surrounding area. Additionally, a range of tourist destinations are within easy reach.
Latest deals for Smart Cancun the Urban Oasis
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Privacy Preferences
Amenities at Smart Cancun the Urban Oasis
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Bottle of water
- 24hr front desk
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Things to do
- Gift shop
- Beach access
- Casino
- Beauty salon
Pool and spa
- Spa
- Outdoor pool
- Sauna
Kitchen
- Tea/coffee maker
- Coffee machine
- Kitchen
General
- Soundproofing
- Telephone
- Storage available
Parking and transportation
- Free parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
Accessibility and suitability
- Elevator
- No smoking
Laundry
- Laundry facilities
- Laundry service
Dining
- Restaurant
- Bar/Lounge
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Wardrobe or closet
Workspace
- Fax/photocopying
Fitness
- Fitness center
Reviews of Smart Cancun the Urban Oasis
8.0
Very good
2322 verified ratings
Wonderful
921
Very good
392
Good
396
Okay
174
Fair
160
Mediocre
90
Poor
189
Summary of reviews
Guests say
Guests appreciated the hotel's location, particularly its proximity to downtown and local attractions. However, many reviews highlighted significant issues with cleanliness, including dirty rooms and bathrooms, which detracted from their overall experience. Additionally, the service received criticism, particularly regarding breakfast policies and staff attitudes, leading to a generally negative impression of the hotel.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8 out of 10
1031 reviews
7.6 out of 10
3 reviews
7.9 out of 10
7 reviews
All reviews
Pros (+) Installations are nice and the pool area is comfortable for a chill afternoon. How ever music was loud if you consider that most people are there soaking up the sun
Cons (-) Staff in reception should be a little nicer check in took long.
Pros (+) Good wifi and nice room!
Cons (-) During the day was loud renovation in building.Only one elevator,need wait a lot.
Pros (+) Can’t speak for all rooms of course but room 508 could certainly need a makeover. Balcony door didn’t close properly, lighting wasn’t sufficient and the bathroom looked somewhat dated. However, the hotel as such is nice, great pool area, good coffee shop, nice staff. It’s not directly in the centre but walkable
Cons (-) The hotel offers free shuttle service to two partner hotels at the beach. They charge you 600 pesos for a day pass for these all in resorts but that’s not worth it. (Plus it’s a ridiculously bureaucratic procedure to get there and in) The beach was great, but the food was lousy and the service poor. Had the feeling they intentionally slow down the service to serve less. In any case, better option ...
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Cons (-) Check out was disappointing and my toilet leaked the entire stay.
Pros (+) The hotel is located in downtown - close to everything.
Cons (-) My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anyth...
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Pros (+) Staff were super friendly . Especially Carla . Loved her :) Food was great . Thanks to the kitchen staff !! See you Guys soon !!
Pros (+) Pool area was very nice. Close bus bus connections.
Cons (-) Long way from beach. Room a little musty smelling. Club a little loud right below us.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the hotel?
The hotel is within easy reach of various tourist destinations and is a great choice for a visit in April during the high season or in June during the low season.
How is the quality of the beds at Smart Cancun By Oasis?
The rooms are equipped with comfy beds, ensuring a good night's sleep for our guests.
Is parking available at the hotel?
Yes, the hotel offers free parking, providing convenience for guests with vehicles.
What can guests expect from the hotel's restaurant?
The hotel's restaurant provides a variety of dining options and a convenient breakfast experience for guests.
How is the cleanliness of the hotel?
The hotel ensures daily housekeeping, enhanced cleaning, and disinfection of high-touch surfaces to maintain a clean and comfortable environment for our guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on Lower Floors
Some guests reported issues with the elevator, so if mobility is a concern, consider requesting a room on the lower floors to avoid potential inconveniences.
Consider Bringing Earplugs
A few guests mentioned noise disturbances from outside the hotel, so packing earplugs might be helpful for light sleepers.
Check the Functionality of Room Amenities
Some guests encountered issues with in-room amenities such as broken safes and non-functional coffee machines. It might be wise to check the functionality of these items upon check-in.
Explore Nearby Dining Options
While the hotel offers dining, guests recommended exploring nearby restaurants for a wider variety of dining choices.
Inquire About Beach Access
Guests suggested inquiring at the front desk for information on the nearest beach and transportation options, as this information was not readily provided during check-in.
Verify Room Conditions
Some guests reported issues with room cleanliness and maintenance, so it may be beneficial to inspect the room upon arrival and promptly address any concerns with the staff.
Be Mindful of Construction
Guests noted that the hotel's location near a construction site caused accessibility challenges. It's advisable to consider this factor, especially for guests with strollers or wheelchairs.
Double-Check Reservation Details
A few guests experienced issues with their reservations, so it's recommended to double-check reservation details and ensure that any special requests are accurately noted.
Consider Alternative Dining Times
Guests mentioned that the hotel's restaurant had specific dress codes, even during breakfast. Considering alternative dining times or locations may be helpful to avoid any inconvenience.
Utilize Nearby Transportation
The hotel's proximity to Cancun Bus Station and availability of transportation options nearby can be advantageous for exploring the surrounding area.
Location
Av Tulum 13-14, 77500 Cancún, Quintana Roo
What's nearby
- Glorieta del Ceviche233 yd
- Estadio de Beisbol Beto Avila0.8 mi
- Estadio Olímpico Andrés Quintana Roo0.9 mi
- Puerto Cancun1.1 mi
- La Gran Plaza2.2 mi
- Puerto Juarez2.2 mi
- Gran Puerto2.3 mi
- Poliforum Benito Juarez3.8 mi
- Cancun Golf Club at Pok Ta Pok4.3 mi
- La Isla Shopping Mall5 mi
- Cancun Convention Center5.2 mi
- Hard Rock Cafe Cancun5.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Smart Cancun the Urban Oasis
Low season | October |
|---|---|
High season | December |
Average price (weeknight) | $76 |
Average price (weekend night) | $92 |
When to book a room at Smart Cancun the Urban Oasis
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.1 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | Cancun |
Distance to airport | 8.9 mi |
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