Overview

Protea Hotel Fire and Ice Cape Town

New Church Street, 8002 Cape Town, Western Cape, South Africa
+27 214 882 555

$70+

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Rates

Overall guest ratings

7.1/10 Good
Based on 524 reviews
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Review highlights

  • 8.3
  • 5.4
  • 4.7
  • 4.3

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business center
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall Rating

    7.1 Good
    Based on 524 reviews
    • 8.3 "Location is great."
    • 5.4 "Breakfast is mediocre."
    • 5.4 "Service is ok."
    • 4.7 "Bad amenities."
    • 4.3 "Internet is poor."
    • 3.9 "Bar is not good."
    • 3.7 "Rooms are not good."
    • 3.2 "Generally quite dirty."
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    Overall Rating

    7.0 Good
    Based on 403 reviews
    • 8.2 "Location is great."
    • 7.4 "Good vibe."
      9.7 "97% said it was a stylish hotel."
    • 5.1 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 5.0 "Service is ok."
      3.1 "69% indicated the reception staff was not good."
      5.0 "Only 50% thought the service was professional."
      3.8 "62% complained about the room service."
      4.2 "58% complained about the restaurant service."
    • 4.9 "Breakfast is below average."
    • 4.8 "Internet is poor."
    • 3.6 "Bar is not good."
    • 3.5 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      1.7 "83% said rooms were small."
      3.4 "66% said rooms were dirty."
      0.5 "95% thought they were poorly maintained."
      0.7 "Air conditioning was criticized by 93%."
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    Overall Rating

    7.2 Good
    Based on 41 reviews
    • 8.6 "Location is great."
    • 5.3 "Service is ok."
    • 3.5 "Rooms are not good."
      1.8 "82% said rooms were small."
      0.5 "95% thought they were poorly maintained."
    • 2.8 "Quite uncomfortable."
      1.8 "82% said rooms were small."

    Overall Rating

    7.3 Good
    Based on 78 reviews
    • 8.3 "Location is great."
    • 6.9 "Food is average."
    • 5.7 "Service is ok."
    • 4.8 "Breakfast is below average."
    • 3.9 "Rooms are not good."
    • 3.2 "Quite uncomfortable."
    • 3.1 "Terrible value."
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